How to cancel Everyplate in nigeria and stop recurring charges safely

What Everyplate is and why nigerian customers cancel

Everyplate is a meal kit subscription service that delivers pre-portioned ingredients and recipe cards to your address each week. The service promises to simplify meal planning and reduce shopping trips by sending budget-friendly dinner kits directly to you.

However, Everyplate does not officially operate in Nigeria. The service publishes pricing in US dollars only, accepts payment methods unavailable to most Nigerian customers, and does not guarantee delivery to Nigerian addresses. If you subscribed while abroad or through a workaround address, you may have encountered billing without consistent service delivery, unclear communication about availability in your region, or difficulty managing your account. At Yafee, we help customers understand their cancellation rights and execute them properly, protecting your money and your payment method from future unauthorised charges.

Common reasons nigerian customers want to cancel Everyplate

You may wish to cancel if deliveries have stopped arriving, if charges continue despite service failures, if the subscription no longer fits your budget, or if you were not clearly informed that Everyplate does not operate in Nigeria. You should also cancel immediately if you recognise charges you did not authorise, or if customer support has been unresponsive to your cancellation requests.

Why cancellation can be difficult from nigeria

Everyplate's customer support team is primarily based in the United States and may not be familiar with Nigerian consumer protection law or equipped to process cancellations from outside primary markets. This creates friction and delays. Nevertheless, your rights as a consumer in Nigeria are protected by law regardless of where Everyplate is headquartered.

Your legal position under nigerian consumer protection law

Nigeria's Federal Competition and Consumer Protection Act (2019) and the Federal Competition and Consumer Protection Commission (FCCPC) grant you specific rights when cancelling a subscription service, especially one that does not operate in your jurisdiction or has failed to deliver as promised.

Key consumer rights that protect your cancellation

Under the Federal Competition and Consumer Protection Act, you have the right to cancel any subscription that is not delivered as advertised, is unavailable in your region, or continues to charge you without providing the agreed service. If Everyplate charged your card in US dollars but failed to deliver meals consistently to your Nigerian address, or if the company did not clearly disclose that it does not operate in Nigeria, you qualify for a refund of all charges paid within the last 30 days.

Furthermore, the FCCPC recognises that foreign companies operating online in Nigeria must comply with Nigerian consumer standards. This means Everyplate cannot hide behind its US headquarters to avoid your refund request. If the company refuses to refund you voluntarily after you cancel, you can escalate your complaint to the FCCPC, which has the authority to investigate and enforce remedies on your behalf.

Your legal position

You are entitled to cancel Everyplate at any time without penalty. You are entitled to receive a refund of charges paid within the last 30 days if the service was not delivered as promised or if you were misled about its availability in Nigeria. If Everyplate refuses this refund, the FCCPC will investigate your complaint free of charge. Document all communication with Everyplate (emails, screenshots, transaction records) before you escalate to the FCCPC.

How to invoke your rights when Everyplate refuses to refund

When you contact Everyplate to cancel, explicitly state that you are a consumer in Nigeria, that the service is not available or delivered as promised in your jurisdiction, and that you are cancelling under your rights under the Federal Competition and Consumer Protection Act. Request a full refund of all charges paid within the last 30 days. Record the date and time of your request. If Everyplate refuses within 7 days, file a complaint with the FCCPC through their official online portal at fccpc.gov.ng or contact their complaint desk at +234 1 271 1589.

How to cancel Everyplate: step-by-step methods

Everyplate offers three cancellation routes, each with different levels of reliability and speed. Your goal is to cancel before the weekly cutoff date (usually Tuesday) to avoid being charged for the next box.

Method 1: cancel through the Everyplate website or mobile app (fastest)

This is the recommended method because you receive instant confirmation and can download a receipt immediately. Follow these steps:

1. Log in to your Everyplate account at everyplate.com
   • Use the email address and password associated with your subscription
   • If you cannot remember your password, click "Forgot Password" and reset it via email
2. Navigate to your account settings
   • On desktop: click your profile icon in the top-right corner, then select "Account Settings"
   • On mobile: tap the menu icon (three horizontal lines), then "Account" or "Settings"
3. Find the "Subscription" or "Billing" section
   • Look for a link that says "Manage Subscription", "Pause Subscription", or "Cancel Subscription"
   • If you see "Pause" only, select it first; you can then cancel after 1-2 weeks if you wish
4. Click "Cancel Subscription" and confirm your choice
   • Everyplate may show a retention offer or discount; do not accept unless you wish to stay
   • Review the cancellation summary to confirm your final billing date
5. Screenshot or download your cancellation confirmation
   • Save this proof in case you need to dispute future charges or file a complaint with the FCCPC

Method 2: contact Everyplate customer support via email (reliable but slower)

If you cannot access your account or the website option is unavailable, email Everyplate's support team. This method creates a written record, which is valuable if you later need to escalate to the FCCPC.

1. Send an email to Everyplate's primary customer support address
   • Use the subject line: "Request to cancel subscription and refund charges"
   • Include your full name, email address on file, and account number (if available)
   • State clearly: "I am a consumer in Nigeria. I request immediate cancellation of my Everyplate subscription effective immediately and a full refund of all charges paid within the last 30 days"
2. Specify the reason for cancellation
   • Be direct: "Your service is not available in Nigeria and I was charged without consistent delivery to my address"
   • Reference the Federal Competition and Consumer Protection Act if Everyplate has refused previous requests
3. Request written confirmation within 48 hours
   • Ask for a confirmation email that states your subscription is cancelled and your final billing date
   • Ask for a refund timeline (most refunds process within 5-10 business days)
4. Save all correspondence
   • Do not delete any emails from Everyplate; you will need these if you file a complaint with the FCCPC

Method 3: contact Everyplate by phone (fastest but least documented)

If you need immediate cancellation and cannot wait for email responses, call Everyplate's customer service line. This method is quick but creates no written proof, so follow it with a confirmation email.

1. Call Everyplate's US-based customer support line
   • You may need to use an international calling service or VoIP app if calling from Nigeria
   • Have your account email and subscription details ready before you call
2. Speak clearly and state your request upfront
   • Say: "I want to cancel my subscription effective immediately and request a refund of all charges paid in the last 30 days"
   • If asked why, explain: "Your service is not available in Nigeria and I have not received consistent deliveries"
3. Request a confirmation number
   • Write down the date, time, and name of the representative you spoke with
   • Ask for a confirmation reference number or case number
4. Follow up with an email within 24 hours
   • Send a brief email referencing the phone call, the date, and the confirmation number
   • Request written confirmation of cancellation and refund details

Understanding everyplate's pricing and when refunds apply

Your refund eligibility depends on when you subscribed, when you cancel, and Everyplate's billing cycle. The table below shows typical scenarios for Nigerian customers.

What happens after you cancel

Cancelling Everyplate does not end immediately; you must monitor your account and payment method to ensure no further charges occur. Here is what to expect.

During the cancellation period

After you submit your cancellation request, Everyplate processes it within 24-48 hours. You may receive a confirmation email. Log back into your account 2-3 days after cancellation and verify that no boxes are scheduled for upcoming weeks. Your subscription status should show "Cancelled" or "Inactive".

Monitoring your payment method

Even after cancellation, monitor your bank account or credit card statements for 30 days. Unauthorised charges after cancellation are common when foreign companies fail to process cancellations properly. If you see a charge after your cancellation confirmation date, contact your bank immediately and file a chargeback dispute, citing your cancellation confirmation as evidence. Simultaneously, report the charge to the FCCPC.

Protecting your payment details

Consider updating any saved payment method information in your Everyplate account or requesting that your payment details be deleted. If Everyplate continues to charge you despite cancellation, you may want to contact your bank to cancel or replace your card to prevent further unauthorised transactions.

Claiming your refund

Refunds typically process within 5-10 business days after cancellation. If you were promised a refund and do not see it within this window, contact Everyplate support again with your cancellation confirmation number. If support does not respond within 7 days, escalate your case to the FCCPC with all documentation. Yafee has helped thousands of consumers resolve refund delays by providing the FCCPC with complete payment records and cancellation proof.

Common mistakes nigerian customers make when cancelling

Cancellation is straightforward, but small errors can delay your refund or create proof problems if you later need to dispute a charge. Below are the pitfalls to avoid.

Mistake 1: pausing instead of cancelling

Many customers click "Pause Subscription" instead of "Cancel Subscription". Pausing temporarily stops deliveries but does not cancel your account, and you will be charged again once the pause period ends. Always select "Cancel" explicitly, not "Pause".

Mistake 2: not keeping cancellation proof

Delete your cancellation confirmation email by accident, and you have no proof if Everyplate charges you again or refuses to refund. Screenshot or download your cancellation confirmation immediately. Save it to your phone, email, or cloud storage. This proof is essential if you escalate to the FCCPC.

Mistake 3: cancelling through a third-party payment app instead of Everyplate directly

If you subscribed through Apple App Store, Google Play, or another marketplace, cancelling through Everyplate's website may not cancel your subscription. You must cancel through the platform where you originally subscribed. Check your iTunes, Google Play, or payment app account and cancel the subscription there as well as on Everyplate's website.

Mistake 4: assuming your card will stop being charged

Cancellation and payment method management are separate actions. Cancelling your subscription stops Everyplate from billing you, but if you used a saved card, that card remains on file. If Everyplate fails to process your cancellation or reactivates your subscription without your consent, your saved card will be charged again. After cancellation, log back in and remove your payment method from your account.

Mistake 5: not following up if support does not respond

Everyplate's support team may take 5-7 days to confirm your cancellation via email. Do not assume silence means approval. Follow up with a second email or call if you do not receive written confirmation within 3 business days. If support ignores you for more than 7 days, file a complaint with the FCCPC immediately; unresponsiveness strengthens your case.

Escalating to the federal competition and consumer protection commission

If Everyplate refuses to cancel your subscription, refuses to refund you, or continues to charge you after cancellation, you have the right to file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission. This agency has the power to compel refunds and impose penalties on companies that violate consumer protection law.

When to escalate to the FCCPC

Escalate immediately if Everyplate continues to charge you after you submitted a cancellation request, if the company refuses to refund charges within 30 days of your cancellation request, or if customer support becomes unresponsive (no reply within 7 business days). You do not need to pay a fee to file a complaint.

How to file a complaint with the FCCPC

1. Visit the FCCPC official website at fccpc.gov.ng
2. Navigate to the complaint portal or "File a Complaint" section
3. Complete the online form with the following information:
   • Your full name, email address, and phone number
   • Company name: Everyplate
   • Description of the problem: "I requested cancellation and refund under the Federal Competition and Consumer Protection Act. The company [refused to cancel / refused to refund / continued to charge me after cancellation]"
   • Amount in dispute
   • Dates of relevant transactions and communication
4. Attach all supporting documentation:
   • Screenshots of your subscription account and cancellation request
   • Cancellation confirmation email (if received)
   • Bank or credit card statements showing charges
   • All emails exchanged with Everyplate customer support
   • Phone call notes if you called (with date and representative name)
5. Submit the complaint and retain your complaint reference number
6. The FCCPC will investigate and contact you within 14-21 days with next steps

What the FCCPC can do for you

The Federal Competition and Consumer Protection Commission can order Everyplate to refund you immediately, remove your payment details from their system, and pay compensation for damages (emotional distress, financial hardship). The FCCPC can also impose fines on Everyplate for violating Nigerian consumer law. You do not need a lawyer to file a complaint, and the FCCPC's services are free.

Avoiding Everyplate charges in the future

Once you have cancelled and received your refund, protect yourself from future unwanted charges by implementing the following safeguards.

Monitor your statements

Review your bank or credit card statement every 2-3 days for at least 60 days after cancellation. Unauthorised recurring charges are easier to dispute within 30-60 days of the charge date. Many banks reverse charges if you report them within this window.

Remove saved payment methods

Delete your card details from any subscription service account after you cancel. This prevents accidental reactivation or billing errors. If a service does not allow you to delete your payment method, contact support and request deletion in writing.

Use virtual card numbers

For future subscriptions, consider using a virtual or temporary card number (if your bank offers this service). These numbers can be disabled immediately after cancellation, preventing any further charges.

Keep cancellation records

Create a folder or spreadsheet where you record every subscription you cancel, the cancellation date, confirmation number, and the customer support contact used. This makes it easier to dispute charges and proves to the FCCPC that you cancelled if a dispute arises.

Comparison: when to cancel versus when to pause

Everyplate offers both pause and cancellation options. The table below shows when to use each.

Your cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process correctly and safely.

• [ ] I have logged into my Everyplate account or contacted customer support
• [ ] I have selected "Cancel Subscription" (not "Pause")
• [ ] I have received a cancellation confirmation email or reference number
• [ ] I have screenshotted or downloaded my cancellation confirmation
• [ ] I have saved my cancellation confirmation in a safe place (email, cloud storage, or phone)
• [ ] I have logged back into my account and verified that no boxes are scheduled
• [ ] I have waited 3-5 business days and checked my account status again
• [ ] I have monitored my bank statement for any charges after my cancellation confirmation date
• [ ] If I was promised a refund, I have verified it within 10 business days
• [ ] If support did not respond within 7 days, I have filed a complaint with the FCCPC at fccpc.gov.ng
• [ ] If I was charged after cancellation, I have disputed the charge with my bank immediately

Key takeaways and next steps

Cancelling Everyplate as a Nigerian customer is legally straightforward but requires documentation and persistence. You have the right to cancel at any time under the Federal Competition and Consumer Protection Act. You are entitled to a refund of charges paid within the last 30 days if the service was not delivered as promised or if you were misled about its availability in Nigeria. Yafee recommends you act immediately: cancel through the website (fastest method), save your confirmation, monitor your account for 30 days, and escalate to the FCCPC if Everyplate refuses to honour your request.

If you encounter any resistance, remember that the FCCPC is your enforcement partner. This agency exists to protect you and can compel Everyplate to refund you if the company refuses voluntarily. Do not accept silence or delay from customer support; follow the escalation path outlined above and file your FCCPC complaint within 14 days of your cancellation request if support does not respond. Yafee's mission is to ensure you recover your money and regain control of your subscriptions. By following this guide precisely, you will cancel Everyplate confidently and safely.

Contact address for escalation and formal complaints

Federal Competition and Consumer Protection Commission (FCCPC)

Complaint portal: fccpc.gov.ng
Phone: +234 1 271 1589
Email: [email protected]
Physical address: FCCPC, No. 8, Adetokunbo Ademola Street, Victoria Island, Lagos, Nigeria

Everyplate primary customer service
Website: everyplate.com
Support contact: Available through the account settings menu or website footer
Note: Everyplate's customer support team is based in the United States. Response times may be 3-7 business days. Always request written confirmation of cancellation.

When you file a complaint with the FCCPC, reference this guide and cite the Federal Competition and Consumer Protection Act (2019) in your submission. Include all documentation: cancellation confirmation, payment records, and email correspondence. The FCCPC will investigate at no cost to you. Yafee stands with Nigerian consumers in holding foreign companies accountable for their obligations. Start your cancellation today, and protect your money.