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Frequently asked questions
Cancel Tryinnerly: The Right Way to Protect Your Money
How to cancel Tryinnerly in nigeria and protect your money from hidden charges
What is Tryinnerly and how does it work
Tryinnerly is an online personality and intelligence assessment platform that operates on a freemium subscription model. You complete an initial personality or intelligence test at no cost, then Tryinnerly prompts you to purchase a paid subscription to unlock detailed results, comprehensive reports, and ongoing access to your assessment data. The service charges recurring fees unless you actively cancel your subscription.
How tryinnerly's billing cycle works
Tryinnerly uses automatic renewal billing. When you subscribe, you authorise the company to charge your payment method at regular intervals - monthly or annually, depending on your chosen plan. The critical issue: your subscription renews automatically at the end of each billing period unless you cancel before that date arrives. Tryinnerly may not send reminder notifications before the next charge, leaving many Nigerian subscribers surprised by unexpected deductions.
Billing can occur through three routes: direct payment on Tryinnerly's website, Apple App Store (for iOS users), or Google Play (for Android users). This multi-platform structure means cancelling through one channel alone does not guarantee the charges stop.
Why tryinnerly's transparency matters
Tryinnerly does not publish comprehensive refund, data retention, or post-cancellation access policies on its public website. This opacity creates legitimate confusion for Nigerian consumers trying to understand their rights. Yafee exists to clarify exactly what you are entitled to and how you protect your money when a company's terms are unclear or buried.
Why you might want to cancel Tryinnerly
Understanding your reasons for cancellation helps you act with confidence and speed.
Common reasons nigerian users cancel
You may cancel Tryinnerly for several valid reasons. Perhaps you completed the single personality assessment you needed and no longer require ongoing access. Your budget may have changed, making the monthly or annual subscription unaffordable. You might discover that Tryinnerly's insights did not match your expectations, or you simply forgot the subscription was running in the background until you noticed the charge on your bank statement.
Some Nigerian users report being charged without explicit consent or clear reminder emails before renewal. Regardless of your reason, cancelling promptly stops future charges and prevents money draining from your account unnoticed. Yafee helps you navigate this process transparently so you remain in control.
The hidden cost of inaction
If you do nothing, Tryinnerly will continue to charge you at every renewal date. For a yearly subscription, that means one large deduction per year; for monthly plans, twelve separate charges. In Nigeria, where many consumers live on tight monthly budgets, even small recurring charges accumulate. The longer you delay cancellation, the more money you lose to a service you no longer use.
Cancelling within days of your decision to quit prevents unnecessary financial loss and reclaims control over your spending.
Your consumer rights under nigerian law
Nigerian consumer protection law provides you with explicit rights when cancelling subscriptions, particularly those involving automatic renewal.
The federal competition and consumer protection act (FCCPA) 2019
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 is the primary legal framework protecting you as a consumer. Under this law, companies like Tryinnerly must inform you clearly and conspicuously before charging you, and you have an unambiguous right to cancel subscriptions without excessive friction, hidden penalties, or unreasonable obstacles.
The FCCPA also prohibits unfair contract terms, misleading advertising, and automatic renewal practices that lack transparent disclosure. If Tryinnerly fails to provide clear notice before charging you, or if the company refuses to acknowledge your cancellation request within a reasonable timeframe, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer protection authority.
Your legal position
You have the right to cancel Tryinnerly at any time without penalty under the FCCPA 2019. The company cannot legally prevent you from cancelling, nor can they charge you cancellation fees or impose waiting periods. If Tryinnerly refuses to cancel your subscription after you request it, or if charges continue after you have cancelled, you can file a formal complaint with the FCCPC. Yafee recommends keeping written evidence of every cancellation request you submit and every response you receive from Tryinnerly, as this documentation strengthens your position if you need to escalate to the FCCPC.
How to cancel Tryinnerly: step-by-step instructions
Your cancellation method depends on where you subscribed. Follow the instructions that match your situation.
Cancel Tryinnerly via email (the most reliable method)
Email cancellation creates a documented record of your request, which protects you if Tryinnerly claims they never received your instruction to cancel. Yafee recommends this method for all Nigerian users.
- Open your email client and create a new message addressed to [email protected]
- In the subject line, write: "Subscription Cancellation Request"
- In the email body, include the following information:
- Your full name as it appears on your Tryinnerly account
- The email address linked to your Tryinnerly subscription
- Your phone number (for verification purposes)
- The date you wish cancellation to take effect (specify "immediately" to avoid future charges)
- A clear statement: "I request immediate cancellation of my Tryinnerly subscription effective today"
- Send the email and note the exact time you sent it
- Wait for a confirmation response from Tryinnerly within 5 working days
- Reply to Tryinnerly's confirmation email requesting written acknowledgement that your subscription is cancelled
- Save all email correspondence in a dedicated folder for your records
Cancel via the Tryinnerly website account settings
If you subscribed directly through Tryinnerly's website, you can cancel through your account dashboard.
- Log into your Tryinnerly account using your email and password
- Navigate to your account settings or billing section (typically found in the top right menu or under "My Account")
- Locate the "Subscription" or "Billing" section
- Click "Cancel Subscription" or "Manage Subscription"
- Confirm your cancellation request when prompted
- Screenshot the cancellation confirmation page as proof
- Send an email to [email protected] with the screenshot attached, confirming that you cancelled through the website
Cancel an apple app store subscription (iOS users)
If you subscribed through Apple's App Store, cancelling only through the Tryinnerly website will not stop charges. You must cancel within Apple's subscription settings.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find and tap "Tryinnerly" from the list of active subscriptions
- Tap "Cancel Subscription"
- Confirm your cancellation
- Screenshot the confirmation showing your subscription is cancelled
- Email [email protected] with the screenshot, stating: "I have cancelled my Tryinnerly subscription through Apple App Store as of [today's date]"
Cancel a google play subscription (Android users)
Android users who subscribed through Google Play must cancel within Google's subscription management system, not through Tryinnerly's website alone.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Tryinnerly"
- Tap "Cancel subscription"
- Confirm the cancellation
- Screenshot the confirmation page
- Email [email protected] with the screenshot and confirmation message
What to expect after you cancel Tryinnerly
Cancellation does not happen instantly. Understanding the timeline protects you from mistakenly thinking your cancellation failed.
The cancellation timeline
Once you submit your cancellation request, Tryinnerly typically processes it within 5 working days. During this period, you retain access to your account and results. After the processing window closes, your subscription ends and you lose access to paid features. Your final charge occurs on your current billing date if you cancel mid-cycle; no prorated refund applies unless Tryinnerly's own policy specifies otherwise (which Yafee recommends confirming in writing).
Monitor your bank or payment method for 2-3 billing cycles after cancellation to confirm no further charges appear. If a charge posts after your cancellation date, document it immediately and escalate to the FCCPC.
Access to your data after cancellation
Tryinnerly's published policies do not clearly specify whether you retain access to past assessment results after cancellation. Before you cancel, download or screenshot any reports, test results, or insights you wish to keep. Yafee advises requesting written clarification from Tryinnerly about data retention: email [email protected] asking, "After I cancel, will I retain access to my past assessment results and reports indefinitely, or will my data be deleted?"
Tryinnerly pricing and subscription plans
Understanding the cost structure helps you calculate how much you save by cancelling immediately.
| Plan type | Billing frequency | Estimated monthly cost (NGN) | Annual total (NGN) | Notes |
|---|---|---|---|---|
| Basic (monthly) | Monthly | ₦1,500 - ₦2,500 | ₦18,000 - ₦30,000 | Billed every 30 days; cancellable anytime |
| Basic (annual) | One payment per year | ₦1,250 - ₦2,000 | ₦15,000 - ₦24,000 | Cancel before renewal to avoid next year's charge |
| Premium (monthly) | Monthly | ₦3,500 - ₦5,000 | ₦42,000 - ₦60,000 | Higher-tier access; same cancellation rights apply |
| Premium (annual) | One payment per year | ₦2,900 - ₦4,200 | ₦35,000 - ₦50,000 | Steepest annual commitment; highest risk if unused |
| Free trial period | Variable (typically 7-14 days) | ₦0 | ₦0 | Converts to paid automatically unless cancelled during trial |
These figures are approximate and may vary based on exchange rates and Tryinnerly's current promotions. Always confirm your exact plan cost in your account settings before requesting a refund.
Refunds and your right to reimbursement
Nigerian law and fair business practice entitle you to a refund in specific circumstances.
When you qualify for a refund
You have grounds to request a refund if Tryinnerly charged you without your informed consent, if charges continued after you cancelled, or if the service failed to deliver what you reasonably expected. Under the FCCPA 2019, companies cannot charge you for services you did not explicitly authorize. If Tryinnerly automatically renewed your subscription without sending a clear reminder email at least 5-7 days before the charge, this constitutes a breach of fair practice.
To request a refund, email [email protected] with the subject line "Refund Request for Unauthorized Charges" and include: the date of the charge you dispute, your bank transaction reference, and a clear explanation of why you believe the charge was unfair or unauthorized. Request that Tryinnerly respond within 10 working days.
If Tryinnerly refuses to refund
If Tryinnerly denies your refund request or does not respond within 10 working days, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Include copies of all email correspondence, bank statements showing the disputed charges, and your cancellation requests. The FCCPC will investigate and can compel Tryinnerly to issue a refund if the company violated Nigerian consumer protection law. Yafee recommends treating this escalation seriously: the FCCPC has enforcement power and can impose penalties on companies that breach consumer rights.
Common cancellation mistakes to avoid
Most Nigerian users who struggle with cancellation make one of a few predictable errors. Avoid these traps and your cancellation will succeed.
Mistake 1: cancelling only through the website when you subscribed via an app
If you subscribed through Apple App Store or Google Play, logging into Tryinnerly's website and clicking "cancel subscription" will not work. The charges continue because your subscription is tied to Apple or Google, not directly to Tryinnerly. You must cancel within the app store's subscription settings. Yafee recommends cancelling through all relevant channels if you are unsure where you subscribed.
Mistake 2: not requesting written confirmation
Cancelling through a website button or app setting provides no documented proof if Tryinnerly later claims they never received your request. Always email [email protected] after cancelling via any method, referencing the date and method you used, and request written confirmation. Keep all confirmation emails.
Mistake 3: cancelling only days before your renewal date without checking the exact date
If you cancel the day before renewal, Tryinnerly may have already processed the next charge on their backend systems. Check your account settings to identify the exact renewal date, then cancel at least 5-7 days before that date to ensure the company has time to process your request and prevent the final charge.
Mistake 4: assuming your bank can reverse charges without your direct action
While your bank can reverse charges if you file a dispute, this process is slower and more adversarial than cancelling directly with Tryinnerly. Always cancel with Tryinnerly first. Only contact your bank if Tryinnerly ignores your cancellation request or charges continue after the cancellation date.
Checklist for a successful Tryinnerly cancellation
Use this checklist to confirm you have completed every step required to stop charges permanently.
| Action | Status | Notes |
|---|---|---|
| Identify your subscription platform (website, Apple, or Google) | [ ] Done | Check your confirmation email or bank statement |
| Note your exact renewal date | [ ] Done | Find this in your account settings |
| Cancel through the relevant platform | [ ] Done | Website, Apple App Store, or Google Play |
| Screenshot the cancellation confirmation | [ ] Done | Save with today's date in the filename |
| Email [email protected] to confirm cancellation in writing | [ ] Done | This is the most critical step |
| Check your bank or payment method 10 days after cancellation to confirm no charge posted | [ ] Done | Look for any unexpected Tryinnerly charges |
| Monitor for two full billing cycles to confirm charges have stopped completely | [ ] Done | If a charge appears, contact Tryinnerly and the FCCPC immediately |
Why yafee is your best resource for subscription cancellation in nigeria
Yafee specialises in helping Nigerian consumers cancel unwanted subscriptions, challenge unfair charges, and understand their rights under Nigerian consumer law. Yafee has helped thousands of consumers cancel Tryinnerly and other subscription services, recover refunds, and file successful complaints with the FCCPC when companies refused to honour cancellation requests.
When you use Yafee's step-by-step guides, you get: precise, legally grounded instructions tailored to Nigerian law; clarity on your rights under the FCCPA 2019; email templates and documentation tips that strengthen your position if you need to escalate; and confidence that you are following the fastest, safest route to cancellation and refund recovery.
Yafee's mission is to shift the power back to you. Subscription companies rely on inertia and confusion. Yafee removes both by translating legal rights into actionable, numbered steps. Your money is yours. Yafee helps you protect it.
Summary: your path to cancelling Tryinnerly
Cancellation succeeds when you act with documentation and persistence.
| Phase | Your action | Timeline | Legal basis |
|---|---|---|---|
| Initiate cancellation | Email [email protected] or cancel via website / app store settings | Immediately | FCCPA 2019 right to cancel without penalty |
| Document and confirm | Screenshot confirmation, save all emails, request written acknowledgement | Within 24 hours | Consumer protection best practice |
| Monitor charges | Check bank statement for Tryinnerly charges 10 days and 60 days after cancellation | 10-60 days | Verification of successful cancellation |
| Request refund (if needed) | Email Tryinnerly with charge details; if refused, file FCCPC complaint | If applicable | FCCPA 2019 protection against unauthorized charges |
| Escalate (if needed) | File formal complaint with Federal Competition and Consumer Protection Commission | If Tryinnerly ignores request | FCCPC enforcement authority |
Contact details for escalation
Federal Competition and Consumer Protection Commission (FCCPC):
Email: [email protected]
Website: www.fccpc.gov.ng
Address: 2nd Floor, UBA House, 57 Marina, Lagos State, Nigeria
If Tryinnerly refuses to cancel, fails to acknowledge your cancellation request within 10 working days, or continues charging you after cancellation, file a complaint with the FCCPC including all email correspondence, screenshots of cancellation requests, and bank statements showing disputed charges. The FCCPC investigates consumer complaints and can compel companies to issue refunds and apply penalties.
Your cancellation is not complete until you receive written confirmation from Tryinnerly, charges stop appearing on your bank statement, and you have documented evidence of both. Yafee has helped thousands of Nigerian consumers navigate exactly this process, recover refunds, and regain control of their finances. Your subscription is your choice. Cancel with confidence, knowing your legal rights are backed by Nigerian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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