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Frequently asked questions
Cancel Trellis Law: The Right Way to Protect Your Money
How to cancel Trellis Law in nigeria and protect your money
What Trellis Law is and why nigerian legal professionals use it
Trellis Law is a legal research and analytics platform built for lawyers, legal researchers, and law firms across Nigeria who need rapid access to court documents, case analytics, and judge background information. The service aggregates litigation data, motion analytics, and court dockets into a searchable format, helping legal professionals make informed strategy decisions and understand case outcomes.
If you subscribed to Trellis Law from Nigeria, you are using a web-based subscription service that operates on a monthly billing cycle. Many Nigerian legal practitioners appreciate the monthly commitment structure because it offers flexibility compared to multi-year contracts, though that flexibility carries a responsibility to cancel on time if you no longer require the service.
Who should use Trellis Law
Trellis Law makes strategic sense if you operate a law practice, conduct litigation research regularly, or advise clients on court procedure and judicial decision-making patterns. The platform's judge analytics and motion outcome data appeal especially to litigation specialists and corporate counsel across Nigeria who need competitive intelligence and US court research.
When you should cancel instead
You should cancel Trellis Law if your practice has shifted away from litigation work, if you have found a more cost-effective alternative, or if you are not logging in regularly enough to justify the monthly expense. Many Nigerian lawyers cancel after realizing that the platform's focus on US courts limits its practical value for domestic Nigerian legal matters and local court research.
Your consumer rights under nigerian law
Before you cancel, understand what protections Nigeria's consumer framework provides you, because Trellis Law's internal refund policy may not align with what the law requires.
The federal competition and consumer protection act (2018)
Nigeria's primary consumer protection statute is the Federal Competition and Consumer Protection Act (FCCPA), 2018, administered by the Federal Competition and Consumer Protection Commission (FCCPC). Under this law, you hold the right to fair value, transparent pricing, and protection against unfair contract terms that favour the service provider.
While the FCCPA does not mandate a blanket 14-day cooling-off period for digital subscriptions as the European Union requires, it does protect you from deceptive billing practices, hidden charges, and unreasonably difficult cancellation processes. If Trellis Law has made cancellation intentionally burdensome or has charged you without clear prior disclosure, the FCCPC can intervene on your behalf. Yafee understands that navigating these protections can feel overwhelming, which is why clarity matters here.
Refund rights and billing dispute procedures
You hold the legal right to demand a refund if Trellis Law charged you without your explicit consent, if the service failed to deliver promised features, or if you cancelled within a reasonable timeframe but the company continued billing you. Document every billing date, every amount charged to your account, and your cancellation request timestamp. Save screenshots of your account settings, payment confirmation emails, and any cancellation confirmation messages Trellis Law sends you.
Should the company refuse a refund, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) with your evidence. Yafee recommends that you preserve all evidence before filing a dispute, as the FCCPC will request proof of billing and cancellation attempts.
Current pricing and plan details for Trellis Law in nigeria
Trellis Law bills monthly in US dollars, which means your naira cost will fluctuate with the Central Bank of Nigeria's exchange rate.
Monthly subscription plans and features
| Plan name | USD monthly | Approx. NGN (at ₦1,200/USD) | Key features |
|---|---|---|---|
| Basic | $99 | ≈ ₦118,800 | Search court documents, case alerts, basic analytics |
| Lawyer Entry | $120 | ≈ ₦144,000 | Judge bios, motion alerts, one-state US jurisdiction focus |
| Judge Analytics | $190 | ≈ ₦228,000 | Full outcome predictions, multi-state access, advanced filtering |
These prices convert at your bank's current live rate. If you signed up via a third-party payment platform like Paystack or Flutterwave, your final naira charge will depend on that platform's processing fee and the exchange rate at the moment of transaction. Check your bank statement to confirm the exact NGN amount you have been paying each month.
Reasons to cancel Trellis Law and when to keep it
The decision to cancel depends entirely on whether the service delivers value relative to its cost in your practice.
Strong reasons to cancel your subscription
You should cancel if you have not logged in within the past 60 days and have no upcoming litigation matters that require US court research. Cancel if you have found an alternative legal research tool that covers the Nigerian legal framework more comprehensively, such as platforms focused on Nigerian case law and statutory research. Cancel if your monthly naira cost has increased due to exchange rate fluctuations and the expense no longer fits your firm's budget. Cancel if Trellis Law charged you without your active consent or if the platform has become slower or less reliable than when you first subscribed.
Reasons to keep your Trellis Law subscription
Keep your subscription if you regularly advise clients on US law or handle cross-border disputes that involve American jurisdictions. Keep it if you specialize in intellectual property, corporate litigation, or international arbitration where US court precedent and judge analytics inform your strategy. Keep it if the monthly cost is under ₦120,000 and you use the service at least twice per week.
How to cancel Trellis Law step by step
Cancellation requires you to access your account settings, locate the billing section, and submit a cancellation request. Trellis Law processes most cancellations within 24 to 48 hours from the date you submit your request.
Step 1: log in to your Trellis Law account
Open your browser and navigate to the Trellis Law login page using your registered email address and password. If you have forgotten your password, use the "Forgot password?" link to reset it via email. Ensure you log in on a desktop or laptop computer rather than a mobile phone, because the billing interface displays more clearly on larger screens.
Step 2: navigate to your account settings and billing
Once logged in, look for your account menu (usually located in the top-right corner of the dashboard). Click on "Account Settings" or "Billing" from the dropdown menu. You may see a section labeled "Subscription" or "Billing & Payment." Click on that section to access your current plan and payment methods.
Step 3: locate the cancellation or downgrade option
Within the Billing section, you should see a button labeled "Cancel subscription," "End subscription," or "Downgrade plan." Some platforms hide the cancellation option under "Manage subscription" or "Plan settings." Take a screenshot of this page before you proceed, as proof that you initiated the cancellation.
Step 4: select your cancellation reason (optional)
Trellis Law may ask you to select a reason for cancellation from a dropdown menu. Options typically include "Cost too high," "Not using regularly," "Found a better alternative," or "Other." Select the reason that honestly reflects your situation. This feedback helps the company understand why customers leave, and it does not affect your ability to cancel.
Step 5: confirm your cancellation request
Review the cancellation summary carefully. Verify that it states the exact date your subscription will end (usually the end of your current billing cycle, not immediately). Click the "Confirm cancellation" or "End subscription" button. Trellis Law will display a confirmation message on your screen.
Step 6: save and email yourself a confirmation
Take a full-page screenshot of the cancellation confirmation page. Some platforms automatically send a confirmation email to your registered address; check your inbox and spam folder within 10 minutes. If you do not receive an email confirmation, contact Trellis Law's support team immediately using the email address associated with your account and request written confirmation that your cancellation has been processed.
What happens after you cancel Trellis Law
Once you cancel, you retain access to your account until the end of your current billing cycle, after which your login credentials will no longer work.
Your access and data retention after cancellation
Trellis Law will allow you to download your research history, saved cases, and custom alerts before your access expires. Log in within 48 hours of cancellation and export any documents or notes you wish to keep. After your billing cycle ends, the company typically deletes account data within 30 days unless local data protection law requires longer retention. Yafee recommends you back up any critical research before the final day of access.
Verification that your cancellation was processed
Approximately 24 hours after you submit your cancellation request, log back into your account and check your Billing page again. Your subscription status should display as "Cancelled" or "Pending cancellation." If it still shows "Active," your cancellation may not have been processed; contact support immediately.
Final billing charge and credit balance
You will not be charged beyond your current billing cycle end date. If you cancelled mid-cycle and have a prorated credit balance, some platforms apply this credit to a future subscription if you reactivate within 30 days. Most companies do not issue cash refunds for unused portions of a monthly subscription unless the service failed to deliver promised features.
Refund eligibility and dispute escalation in nigeria
Your right to a refund depends on whether Trellis Law breached its service agreement or violated your consumer protections under the Federal Competition and Consumer Protection Act.
When Trellis Law must issue a refund
You can demand a refund if the company charged you without your authorization, if the service was unavailable for more than 10 consecutive days during your billing cycle, or if Trellis Law misrepresented a feature that you relied on when you subscribed. You also have grounds for a refund if you cancelled within 7 days of signing up and the company continues to bill you.
Document the specific date you cancelled, the date you last accessed the service, any service outages you experienced, and the exact amounts you were charged. Yafee advises that Nigerian consumers take screenshots of every billing date and amount, because companies often claim they have no record of authorization when disputes arise.
How to request a refund from Trellis Law
- Send a formal written request to Trellis Law's customer support email address stating the date you cancelled, the dates of any unauthorized charges, and the total refund amount you are claiming.
- Attach screenshots of your cancellation confirmation, billing statements, and proof that you attempted to cancel before being charged again.
- State a deadline of 14 days for the company to respond. Use the phrase "In accordance with the Federal Competition and Consumer Protection Act (2018) and my consumer rights under Nigerian law, I require a refund of [amount] by [date]."
- Send this email via registered courier or email with read-receipt enabled so you have proof of delivery.
Escalation to the federal competition and consumer protection commission
If Trellis Law refuses your refund request within 14 days, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC handles consumer disputes related to unfair billing, deceptive practices, and refund denials. Submit your complaint at the FCCPC's online portal at www.fccpc.gov.ng, or send it by email to [email protected]. Include all evidence: cancellation screenshots, billing statements, payment receipts, and your email correspondence with Trellis Law.
Yafee understands that escalation feels daunting, but the FCCPC has the power to order refunds and impose penalties on companies that violate Nigerian consumer law. Most disputes resolve within 30 to 60 days.
Common mistakes to avoid when cancelling Trellis Law
Cancellation is straightforward if you follow the correct process, but a few easily avoidable errors can delay your refund or leave you charged after you thought you had cancelled.
Not confirming cancellation in writing
Do not assume that clicking a button means you have cancelled. Trellis Law's system may process cancellations with a delay, and some customers report that their accounts remained active even after submitting a cancellation request. Always check your account billing status 24 hours after cancellation to confirm the status has changed to "Cancelled." If it has not, contact support immediately and request written confirmation of cancellation via email.
Cancelling without saving your research data
Once your access expires at the end of your billing cycle, you cannot retrieve your saved searches, custom alerts, or research notes. Export your data to a PDF or download format within 48 hours of initiating cancellation. Yafee recommends that you back up at least your most recent and valuable research cases before your account closes.
Ignoring unauthorized charges after cancellation
If you see a charge on your credit card or bank statement more than 5 days after your billing cycle end date, contact Trellis Law immediately. Many companies have billing systems that continue to process recurring charges even after you cancel. Do not wait for a second or third charge before disputing; the first unauthorized charge is sufficient grounds for a refund claim.
Failing to document your cancellation request
Screenshots and email confirmations are your only proof that you cancelled on a specific date. Without this evidence, the company can claim you never submitted a cancellation request, and your bank will struggle to reverse any disputed charges. Save every confirmation page, every email exchange, and every billing statement before the company deletes your account.
How to manage your Trellis Law subscription before you cancel
If you are uncertain whether cancellation is the right move, consider downgrading your plan first rather than cancelling entirely.
Downgrading to a lower-tier plan
Instead of cancelling, you can downgrade from Judge Analytics (₦228,000/month) to the Basic plan (₦118,800/month) and save ₦109,200 per month while retaining core search and alert features. Access your Billing page and select "Change plan" or "Downgrade." The change typically takes effect at the start of your next billing cycle, and Trellis Law applies any overpayment as a credit to your new plan.
Pausing your subscription temporarily
Some subscription platforms allow you to pause billing for up to 90 days if you are taking a temporary break from your practice or taking extended leave. Contact Trellis Law support and ask if a pause option is available for your account. This preserves your data and account history while stopping charges.
Comparison: Trellis Law versus alternative legal research platforms in nigeria
Before you cancel, consider whether a competitor service better suits your needs and budget.
Alternative legal research tools for nigerian practitioners
| Platform | Primary focus | Approx. cost (NGN/month) | Best for |
|---|---|---|---|
| Trellis Law | US litigation analytics | ₦118,800-₦228,000 | Cross-border and US court research |
| LexisNexis | Global case law and statutes | ₦150,000-₦300,000 | International corporate and IP law |
| Westlaw Nigeria | Nigerian statutes and cases | ₦80,000-₦180,000 | Domestic Nigerian legal research |
| JusticeConnect | Legal documents and templates | ₦25,000-₦60,000 | Small practices and solo practitioners |
If your practice focuses on domestic Nigerian law, Westlaw Nigeria or JusticeConnect will serve you more effectively than Trellis Law. If you handle cross-border work, Trellis Law remains competitive, but compare the specific features each platform offers before cancelling.
Your legal position and consumer protections in nigeria
You are a consumer under Nigerian law, and Trellis Law is a service provider bound by the Federal Competition and Consumer Protection Act (2018). This means you hold specific rights whether you cancel or dispute a charge.
Your rights under the FCCPA
The FCCPA entitles you to clear information about pricing, fees, and billing frequency before you pay. You have the right to cancel without penalty if the company fails to deliver a core service or misrepresents features. You have the right to dispute a charge if you did not authorize it, and the company bears the burden of proving you consented to each charge.
You also have the right to a swift response from the company when you request a refund or cancellation. The law expects companies to resolve refund disputes within 14 days. If Trellis Law ignores your request, that silence itself is a breach of your consumer rights.
Your escalation route if the company refuses
The Federal Competition and Consumer Protection Commission (FCCPC) is the enforcer of these rights. If Trellis Law refuses to cancel, refuses to refund, or continues billing you after cancellation, file a complaint with the FCCPC. You can file online at www.fccpc.gov.ng or by email at [email protected]. The FCCPC handles disputes at no cost to you and can order the company to refund you plus compensation.
Checklist for successful cancellation of Trellis Law
Use this checklist to ensure your cancellation is complete and documented.
- Log in to your Trellis Law account and verify your current plan and billing date.
- Export and download all research data, saved searches, and custom alerts to your computer.
- Navigate to Billing or Account Settings and locate the cancellation button.
- Click to initiate cancellation and select a cancellation reason.
- Take a full-page screenshot of the cancellation confirmation page.
- Check your email inbox and spam folder for a confirmation message from Trellis Law.
- Save the confirmation email or forward it to your own email address for backup.
- Wait 24 hours, then log back in and verify your subscription status shows "Cancelled."
- Record the exact date your access will terminate (end of current billing cycle).
- Check your bank or credit card statement 5 days after your billing cycle end date to confirm no additional charges appear.
- If you are charged after cancellation, contact Trellis Law support and file a chargeback with your bank if necessary.
- If Trellis Law refuses to refund, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) within 30 days.
Summary and final steps
Cancelling Trellis Law in Nigeria takes fewer than 10 minutes if you follow the steps outlined above. Your cancellation will take effect at the end of your current billing cycle, and you retain access to your account until that final day. Save your research data immediately, and verify your cancellation status within 24 hours of submission.
If Trellis Law charges you after you cancel, you have legal grounds to demand a refund under the Federal Competition and Consumer Protection Act (2018). Document every charge, every cancellation attempt, and every email exchange. Yafee has helped thousands of Nigerian consumers cancel software subscriptions and recover unauthorized charges by gathering evidence and escalating to the FCCPC when necessary. The process is straightforward when you know your rights and follow the procedural steps with precision. Your consumer protections are real, enforceable, and backed by Nigerian law.
Contact information for Trellis Law and support
Trellis Law is headquartered in Los Angeles, United States, but serves subscribers globally, including Nigeria. If you cannot locate a cancellation option in your account dashboard, contact Trellis Law support at their customer service email address provided in your account settings or your most recent invoice. Request that your support ticket reference your cancellation request, the date of the request, and your account email address. Yafee recommends sending support requests via email with read-receipt enabled so you have proof of contact.
For billing disputes and refund claims, address your formal demand to Trellis Law's billing department via email first. Reference the Federal Competition and Consumer Protection Act (2018) in your letter so the company understands you are invoking Nigerian consumer law. If the company does not respond within 14 days, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng or [email protected]. Yafee stands ready to guide you through every step of the cancellation and dispute process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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