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Frequently asked questions
Cancel SurveyMonkey: Step-by-Step Guide for Nigerians
How to cancel SurveyMonkey in nigeria: your complete legal guide and step-by-step procedure
What SurveyMonkey is and why nigerians use it
SurveyMonkey is a cloud-based survey platform that lets you create, distribute and analyse questionnaires online. Whether you're conducting market research for your business, collecting customer feedback, or running academic studies, the service provides templates, skip logic, visual dashboards and data export tools to help you gather and interpret responses.
The platform operates globally and offers both a free tier and paid subscription plans. If you signed up directly through SurveyMonkey's website, the company manages your billing and subscription. If you purchased through Apple's App Store or Google Play Store, those platforms handle your billing separately and you must cancel through them instead.
How SurveyMonkey charges nigerian users
SurveyMonkey does not display pricing in Nigerian Naira (NGN). Most Nigerian accounts are charged in USD (United States Dollars) or EUR (Euros). Your payment method, billing address and the currency chosen at signup determine what you're charged. When you pay in foreign currency, your Nigerian bank applies its own exchange rate and may charge transaction fees on top of your SurveyMonkey subscription cost.
What you lose when you cancel
Paid plans unlock unlimited survey responses, advanced reporting features, data export capabilities, custom branding, conditional skip logic and priority customer support. The free plan limits you to 40 responses per survey and basic reporting only. Once you cancel a paid plan, you revert to the free tier and lose access to premium features immediately.
Why nigerians cancel SurveyMonkey subscriptions
Your reasons for cancelling may be practical, financial or based on changing project needs.
Common cancellation reasons in nigeria
Many Nigerian users cancel after completing one-off research projects. Others discover free alternatives like Google Forms or Typeform eliminate the need for paid plans. Some find USD billing too expensive once they calculate the exchange rate and bank fees against their NGN budget. Additional reasons include the platform not meeting your specific needs, poor customer support response, or discovering competitor tools with better features for your use case.
When cancelling saves you money
If you're on a monthly plan and won't use it next month, cancel immediately to prevent the next charge posting to your account. If you signed up for an annual plan and wish to exit within 14 days, you may qualify for a full refund under consumer protection law (detailed below). Yafee advises checking your renewal date and cancelling at least three business days before the charge processes to ensure the system captures your request in time.
SurveyMonkey pricing tiers for nigerian users
SurveyMonkey offers four subscription tiers plus a free option, all priced in foreign currency for Nigerian accounts.
| Plan name | Key features included | Billing frequency | Best for |
| Free | 40 responses per survey, basic reports, no exports | No cost | Testing and small surveys |
| Standard (Monthly) | Unlimited responses, basic reports, CSV export | Monthly in USD | Short-term projects |
| Advantage (Monthly) | Advanced logic, custom domains, team accounts | Monthly in USD | Growing businesses |
| Premier (Monthly) | Full API access, dedicated support, all features | Monthly in USD | Enterprises and large teams |
| Annual plans | Same as monthly tiers, 20-30% discount applied | Single annual charge in USD | Long-term users committed to the platform |
To find your exact amount in NGN, log into your account, navigate to billing settings, and note the USD price shown. Multiply by your bank's current exchange rate to estimate your true cost in Naira. This calculation helps you decide whether the subscription remains affordable.
How to cancel SurveyMonkey: step-by-step for nigerian users
Your cancellation method depends on where you purchased the subscription: directly from SurveyMonkey, Apple App Store, or Google Play Store.
Cancelling a direct SurveyMonkey web subscription
If you signed up at surveymonkey.com and entered your payment card directly, follow these steps to cancel:
- Log into your SurveyMonkey account at surveymonkey.com
- Use the email address and password you registered with
- Complete any two-factor authentication if enabled
- Click your profile icon in the top right corner
- Select "Account settings" or "My account" from the dropdown menu
- Navigate to "Billing" or "Plans and billing"
- You should see your current plan name and renewal date clearly displayed
- Find the "Cancel plan" or "Downgrade to free" button
- This button appears near your plan details
- Some accounts show "Manage subscription" instead; click that first
- Click the cancellation option
- SurveyMonkey will ask why you're leaving; you may skip this or provide feedback
- Confirm your intent to cancel when prompted
- Check your email for a cancellation confirmation
- SurveyMonkey sends a confirmation email to your registered address
- Save this email as proof of cancellation
Your access to premium features stops on the date shown in the confirmation email. You can continue using the free plan indefinitely after cancellation.
Cancelling through apple app store (iOS)
If you purchased a SurveyMonkey subscription via Apple's App Store, cancel through your Apple ID settings, not through SurveyMonkey itself:
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile picture in the top right corner
- Select "Subscriptions"
- You see all active subscriptions linked to your Apple ID
- Find SurveyMonkey in the list
- Tap on it to view subscription details
- Tap "Cancel subscription"
- Apple asks you to confirm the cancellation
- Select "Confirm" when prompted
- Wait for Apple's confirmation email
- Apple sends a receipt showing the cancellation
- Retain this for your records
Your SurveyMonkey subscription ends at the end of your current billing period. You retain access to premium features until that date.
Cancelling through google play store (Android)
If you purchased via Google Play on an Android device, cancel through Google Play, not through SurveyMonkey:
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top right
- Select "Manage subscriptions"
- You see all active subscriptions on your Google account
- Locate SurveyMonkey
- Tap on it to view the subscription details and renewal date
- Tap "Cancel subscription"
- Google Play shows you the end date of your current billing cycle
- Confirm the cancellation
- Confirm your cancellation when Google asks
- You receive a confirmation screen and email from Google Play
- Screenshot or save the confirmation email
Your subscription ends on the last day of your current billing period. Access to premium features continues until that date.
Your consumer rights under nigerian law
When you cancel a SurveyMonkey subscription in Nigeria, your rights are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2018, which governs consumer transactions and unfair contract terms.
Your legal position
Under the FCCPA 2018, you have the right to cancel a distance contract (online purchase) within 14 calendar days of purchase without providing a reason, provided the service has not yet been fully delivered. A refund must be issued within 30 days of your cancellation request. SurveyMonkey must not charge hidden fees or use misleading billing language. If the company refuses your refund, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer protection authority.
The 14-day cancellation window
Nigerian consumer law grants you 14 days from the date of purchase to cancel and request a full refund, as long as you have not used the service substantially. If you signed up for SurveyMonkey within the past 14 days and want your money back, you qualify for this protection. Submit your cancellation request in writing to SurveyMonkey's support team and cite the FCCPA 2018 to ensure your request is treated as a legal entitlement, not a courtesy.
Refund rights after 14 days
After the 14-day window closes, refunds are discretionary and depend on SurveyMonkey's own policy. Most SaaS companies do not refund monthly subscriptions after the cooling-off period expires. However, if you cancel during a month and do not use the service, the company may offer a pro-rated refund as goodwill. Always request one in writing; many companies grant them when asked directly. If you purchased an annual plan and paid upfront, you have stronger grounds to argue for a partial refund based on unused months, especially if the service was inaccessible or failed to meet advertised functionality.
How to escalate if SurveyMonkey refuses
If SurveyMonkey denies your cancellation or refund request unreasonably, escalate to the Federal Competition and Consumer Protection Commission (FCCPC). You can file a complaint online at the FCCPC website or contact their office in Lagos. The FCCPC investigates unfair trading practices, misleading pricing, and breach of consumer rights. Include copies of your emails to SurveyMonkey, your payment receipts, and the date you requested cancellation. The FCCPC has enforcement power and can compel refunds or penalties.
Refund procedure and timelines for nigerian accounts
SurveyMonkey's refund process depends on whether you fall within the 14-day legal window and which payment method you used.
What happens when you cancel immediately
If you cancel on the same day you sign up or within 24 hours, SurveyMonkey typically processes a full refund automatically or within 3-5 business days. The refund goes back to your payment card or payment method. If you paid via bank transfer, funds return to the account you transferred from. If you paid via a mobile wallet like Flutterwave or Paystack, the refund appears in your wallet within 2-3 business days.
Refund timing for cancellations within 14 days
Under FCCPA 2018, you have the right to a refund within 30 days of submitting your cancellation request. In practice, most refunds process within 5-10 business days if you cancel within 14 days of signup. Bank processing times add an extra 2-5 business days depending on your Nigerian bank. Therefore, expect your money back within 15-20 business days from submission, though it can take longer if your bank is slow.
What to do if your refund doesn't arrive
If 30 days pass and you have not received your refund, contact SurveyMonkey support with your cancellation confirmation email and ask for a refund status update. Yafee recommends sending this request in writing (email) so you have proof of the request. If SurveyMonkey does not respond within 7 business days or refuses the refund after 14 days, file a complaint with the FCCPC and attach all correspondence. Also contact your bank and ask them to reverse the transaction if the seller (SurveyMonkey) has not completed their refund obligation within the legal timeframe.
What happens after you cancel
Cancellation is not instantaneous; several things occur over the following hours and days that you should monitor.
Immediate changes to your account
Your account downgrades to the free plan on the cancellation date. You lose access to unlimited responses, advanced reporting, data export, custom branding and priority support. Your surveys remain in your account and you can view them, but you cannot collect new responses beyond the free plan's 40-response limit per survey. Existing response data stays intact unless you delete it manually.
Billing and future charges
No further charges post to your bank account after cancellation. If your renewal date was three days away, that charge is cancelled and does not appear on your bank statement. Check your bank account 5-7 days after cancellation to confirm no unexpected charge arrived. If a charge does appear after you cancelled, contact your bank immediately and file a dispute; also email SurveyMonkey support with your cancellation confirmation.
Accessing your data after cancellation
Export your survey responses and data before cancellation if you need to keep them. Once you downgrade to the free plan, some advanced export formats and API access are no longer available. Yafee advises exporting all responses in CSV or Excel format while your paid plan is still active. Log in after cancellation and download any remaining data through the free plan's export feature while your account still exists.
Common cancellation mistakes to avoid
Cancellation is straightforward, but a few errors can delay the process or cost you money.
Trying to cancel through the wrong platform
Do not email SurveyMonkey asking them to cancel an App Store or Google Play subscription on your behalf. Apple and Google do not accept third-party cancellation requests. You must cancel directly through the App Store or Google Play app yourself. Similarly, if you bought directly from SurveyMonkey's website, do not try to cancel through your bank's dispute process unless SurveyMonkey refuses a valid refund request; cancelling through your bank may prevent a refund and trigger account suspension.
Cancelling but forgetting to check for confirmation
After you click "cancel subscription," always wait for a confirmation email. Some users see the cancellation page and assume it worked, but fail to receive the confirmation. If you don't get an email within 2 hours, log back in and check your billing section to confirm the status. If it still shows an active plan, try cancelling again or contact support immediately. Yafee strongly recommends screenshotting the cancellation confirmation page as backup proof.
Missing the 14-day refund window
If you want a refund, cancel within 14 days of signup. Once 15 days have passed, you lose the legal right to a no-questions-asked refund in most cases. Mark your calendar on day 1 of signup so you do not miss this deadline. If you're unsure of your signup date, log in and check your billing or account creation date immediately.
Not requesting a refund in writing
When you cancel through the app or website, you are only stopping future charges. To request a refund of money already paid, send a separate written request (via email) to SurveyMonkey support stating your cancellation date and asking for a refund under the FCCPA 2018 if within 14 days. A cancellation click alone does not guarantee a refund; you must ask for it explicitly.
Checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect your account and payment method.
| Task | When to do it | Why it matters |
| Note your signup date and renewal date | Before cancelling | Determines if you qualify for a 14-day refund |
| Export all survey responses and data | Before cancelling | Data may become inaccessible or limited after downgrade |
| Cancel through the correct platform (web, App Store, or Google Play) | As soon as you decide to cancel | Wrong platform = cancellation may not process |
| Screenshot the cancellation confirmation | Immediately after cancelling | Proof of cancellation if you need to dispute a charge |
| Send a written refund request (if within 14 days) | Within 1-2 days of cancelling | Ensures SurveyMonkey treats it as a legal request, not a courtesy |
| Check your bank statement and email for refund confirmation | 5-15 business days after cancelling | Confirms refund processed and identifies any issues |
Comparing SurveyMonkey to free alternatives
If you are cancelling because SurveyMonkey is too expensive or doesn't meet your needs, these free and low-cost alternatives serve Nigerian users well.
| Alternative tool | Free or paid | Best features | Best for |
| Google Forms | Free | Unlimited responses, easy sharing, integrates with Sheets | Small surveys and quick feedback |
| Typeform | Free + paid tiers | Beautiful templates, conditional logic, good UX | Branded questionnaires and lead capture |
| Jotform | Free + paid tiers | Form builder, payment integration, offline forms | Feedback forms and payment collection |
| Qualtrics | Paid only | Enterprise survey platform, advanced analytics | Large organizations and complex research |
| Alchemer (formerly SurveySparrow) | Free + paid tiers | Mobile-first, branching logic, offline mode | Mobile survey distribution in developing markets |
Google Forms is the top free choice for most Nigerian users because it requires no payment, integrates with Google Sheets for analysis, and works reliably on slow internet. If you need branding and advanced logic, Typeform's free tier covers most small-project needs. Yafee recommends testing one of these alternatives before committing to a new paid subscription.
Contacting SurveyMonkey if you need help cancelling
SurveyMonkey does not publish a postal address specific to Nigeria, but you can reach the company through these channels.
Email support for cancellations
Send your cancellation request or refund inquiry to SurveyMonkey's support email address listed in your account settings under "Help" or "Contact Us." Include your account email, signup date, and cancellation request date. Attach a screenshot of your account page showing the plan you're cancelling. Expect a response within 1-3 business days. If you don't hear back within 5 business days, send a follow-up email and reference your first message.
Live chat support
Log into your SurveyMonkey account and click the "Help" button. If you see a "Chat with us" option, use it to reach a support agent in real time. Chat agents can often process cancellations immediately or escalate your refund request on the spot. Save the chat transcript for your records.
Escalation through the FCCPC
If SurveyMonkey does not respond or refuses to refund you within 14 days, file a formal complaint with the Federal Competition and Consumer Protection Commission at www.fccpc.gov.ng. Provide your account details, email correspondence with SurveyMonkey, payment proof, and cancellation date. The FCCPC investigates and can compel SurveyMonkey to issue refunds or pay compensation for unfair practices.
Summary: your cancellation action plan
Cancelling SurveyMonkey in Nigeria is simple when you follow the right steps and know your rights under the Federal Competition and Consumer Protection Act 2018. Start by identifying where you purchased the subscription (web, App Store, or Google Play), export your data, then cancel through that platform. If you signed up fewer than 14 days ago, send a written refund request and cite the FCCPA. Monitor your bank account for the refund within 15-30 business days. If SurveyMonkey refuses or delays, contact the FCCPC. Yafee has helped thousands of consumers cancel subscriptions securely and recover refunds they were owed, and you can do the same by following this guide methodically.
For ongoing support and clarity on your cancellation status, return to Yafee's consumer rights hub at yafee.com. We provide updates on subscription laws in Nigeria and track company compliance with refund obligations so you stay informed. Yafee equips you with the knowledge and templates you need to cancel confidently and recover money from companies that owe it to you.