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Frequently asked questions
Cancel Squarespace: The Right Way in Nigeria
How to cancel Squarespace in nigeria and claim your refund
What Squarespace is and why nigerians use it
Squarespace is a website builder and hosting platform that combines design templates, domain registration, hosting, and e-commerce tools into one subscription service. You create professional websites, online stores, and portfolio sites without writing code or managing servers yourself.
In Nigeria, entrepreneurs and creatives use Squarespace to launch small business websites, fashion e-commerce storefronts, agency homepages, and portfolio sites. You access the platform through the web interface or mobile apps on Google Play and the Apple App Store. This matters during cancellation: if you subscribed through an app store, Google Play or Apple processes your billing, not Squarespace directly, and you cancel through them instead.
Squarespace charges you in Nigerian Naira (₦) when you're in Nigeria, yet the platform maintains no local support office here. Understanding your cancellation rights under Nigerian consumer law is therefore essential before you commit to any plan.
Common uses for Squarespace in nigeria
Nigerian entrepreneurs use Squarespace primarily for portfolio websites, e-commerce stores, agency websites, and small business homepages. The platform includes built-in payment integrations, mobile responsiveness, and SEO tools as standard features in every plan.
Squarespace also sells domain names separately from your website subscription. You can register a domain through Squarespace, transfer it elsewhere, or use your own existing domain. Understanding that domains function independently from your website subscription is crucial when you cancel your plan.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you as a consumer against unfair contract terms, misleading billing, and poor service delivery by any company, including Squarespace.
What the FCCPA says about cancellation and refunds
The FCCPA requires that services supplied in Nigeria meet reasonable standards of quality and safety. The law prohibits unfair or unconscionable contract terms. If Squarespace makes cancellation deliberately difficult, hides the cancellation option, or continues billing after you cancel, you have legal grounds to escalate your complaint.
The law guarantees you the right to clear information about subscription terms, billing cycles, renewal dates, and cancellation procedures. If Squarespace fails to provide this information prominently, or if their cancellation process is deliberately obscured in the interface, that constitutes a violation under Section 142 of the FCCPA.
Your legal position
You have the right to cancel your Squarespace subscription at any time. If you subscribed to an annual plan, the FCCPA does not mandate a refund after 14 days for digital services. However, if Squarespace's cancellation terms conflict with the FCCPA's consumer protections, the law prevails. If you cancel and Squarespace continues to charge you, or if they refuse to process a refund they have promised, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
Where to escalate if Squarespace refuses to help
The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's statutory enforcement body for consumer rights. If Squarespace ignores your cancellation request, refuses to stop billing after cancellation, or fails to honour a promised refund, you file a formal complaint with the FCCPC.
Visit www.fccpc.gov.ng to submit your complaint online, or call their consumer helpline for guidance. Document everything: screenshots of your subscription page, cancellation confirmation emails, bank statements showing charges after your cancellation date, and copies of all emails to Squarespace. The FCCPC takes billing complaints seriously, and companies respond within days of a formal complaint being filed.
Squarespace pricing and plans in nigeria
Knowing the exact cost of each Squarespace plan helps you calculate refunds, decide whether to cancel, and understand what you pay for each feature level.
Current Squarespace plans and monthly costs in nigeria
| Plan | Monthly (₦) | Annual (₦) | Best for | Refund eligible? |
|---|---|---|---|---|
| Personal | ₦7,500-₦9,000 | ₦72,000-₦90,000 | Portfolios, blogs | Annual: 14 days |
| Business | ₦15,000-₦18,000 | ₦150,000-₦180,000 | Small shops, services | Annual: 14 days |
| Commerce Basic | ₦22,500-₦27,000 | ₦225,000-₦270,000 | E-commerce stores | Annual: 14 days |
| Commerce Advanced | ₦45,000-₦54,000 | ₦450,000-₦540,000 | High-volume stores | Annual: 14 days |
| Commerce Premium | ₦90,000-₦108,000 | ₦900,000-₦1,080,000 | Enterprise stores | Annual: 14 days |
Squarespace typically offers a 14-day refund window for annual plans purchased in Nigeria. Monthly plans are non-refundable once the billing cycle begins, unless you cancel within 24 hours of your subscription start date. Confirm Squarespace's current refund policy by checking your email receipt or account settings before you cancel.
Should you cancel your Squarespace subscription?
Before you cancel, evaluate whether Squarespace still meets your business needs or whether switching platforms makes financial sense.
Reasons to cancel Squarespace
Cancel Squarespace if you no longer need a website, have found a cheaper alternative, or are dissatisfied with the platform's e-commerce capabilities or customer support. If you've been charged repeatedly after attempting to cancel, or if your business model no longer requires a website, cancellation is justified.
You should also cancel if Squarespace's pricing no longer aligns with your budget. If you're paying ₦18,000 per month for the Business plan but can achieve the same results with a ₦5,000 alternative, the cost difference may justify migration to another builder.
Reasons to keep your Squarespace subscription
Keep Squarespace if your website generates revenue, brings you regular client inquiries, or supports your brand visibility. If switching platforms would require rebuilding your site, migrating data, and re-optimizing for search engines, the time cost may outweigh the monthly savings.
Retain your subscription if you're within the 14-day refund window on an annual plan and want to test another platform first. If you're outside the refund window, calculate how much time and money migration would cost before you decide to leave.
How to cancel Squarespace if you subscribed directly
If you subscribed through Squarespace's website (not through Google Play or Apple App Store), follow these steps to cancel your account and request a refund if eligible.
Step 1: log in to your Squarespace account
- Open squarespace.com in your web browser or the Squarespace mobile app.
- Enter your email address and password to log in.
- If you see a two-factor authentication prompt, complete it using your phone or authentication app.
Step 2: access your subscription and billing settings
- Click your profile icon or avatar in the top-right corner of the dashboard.
- Select "Account" or "Billing and subscription" from the dropdown menu.
- You will see a list of all active subscriptions and their renewal dates.
- Identify the subscription you want to cancel (your website plan, e-commerce add-ons, or premium domains).
Step 3: locate the cancellation option for your website plan
- Next to your active website subscription, click "View plan details" or the three-dot menu icon.
- Look for a link or button labeled "Cancel plan," "Change plan," or "Manage subscription."
- If you cannot find this option, scroll down or click "More options."
- Select "Cancel plan" or "End subscription."
Step 4: review the cancellation details and confirm
- Squarespace will display a summary of what will happen when you cancel:
- Your website will go offline or become inaccessible.
- Any unpaid invoices will be due immediately.
- Your domain registration will remain active if you purchased it separately (you continue to own it).
- Your refund eligibility (if within 14 days of an annual purchase).
- Read this summary carefully to confirm you understand the consequences.
- Click "Confirm cancellation" or "Yes, cancel my plan."
- Squarespace will send you a confirmation email within minutes.
Step 5: check your email for confirmation
- Open your email inbox and search for a message from Squarespace with the subject line "Your subscription has been cancelled" or "Cancellation confirmation."
- If you do not receive this email within 15 minutes, check your spam or junk folder.
- Save this email as proof of cancellation for your records and for any future dispute with Squarespace or the FCCPC.
How to cancel Squarespace if you subscribed through google play or apple app store
If you subscribed through the Squarespace app on Google Play or the Apple App Store, you must cancel through that app store, not through Squarespace's website.
Cancel through google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find and tap the Squarespace subscription.
- Tap "Cancel subscription" at the bottom of the screen.
- Follow the prompts to confirm your cancellation.
- Google Play will send you a confirmation email.
Cancel through apple app store (iPhone and iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find the Squarespace subscription and tap it.
- Tap "Cancel subscription" or "Edit subscription."
- Confirm that you want to cancel by tapping "Confirm."
- Apple will send you a confirmation email to your registered Apple ID email address.
App store cancellations typically take effect at the end of your current billing period. You retain access to Squarespace until that date, after which your subscription and website access terminate.
Refund timeline and what to expect after cancellation
Understanding when you receive your refund and what happens to your website after cancellation prevents confusion and helps you plan your next steps.
When you receive your refund
If you are eligible for a refund (within 14 days of purchasing an annual plan), Squarespace processes it to your original payment method within 5-10 business days. If you paid with a Nigerian bank card or transfer, the refund appears in your bank account within 7-14 business days, depending on your bank's processing speed.
Yafee recommends you check your bank statement and Squarespace account after 14 days to confirm the refund arrived. If it did not, contact Squarespace at [email protected] with a screenshot of your bank statement showing the original charge and confirmation of your cancellation date.
What happens to your website after cancellation
- Your website goes offline immediately or at the end of your billing cycle (depending on when you cancel). Visitors see an error message or blank page.
- Your domain name remains registered in your name if you purchased it from Squarespace. You can transfer it to another provider or let it expire. Squarespace does not automatically delete or seize your domain.
- Your website content is deleted after 90 days of cancellation. Squarespace retains a backup for this period, but you cannot recover it after 90 days.
- Any unpaid invoices become due immediately. If you owe Squarespace money for overages or add-ons, they may pursue payment or flag your account.
Exporting your website content before cancellation
Before you cancel, download and save all your website content (text, images, customer data, email addresses) to your computer or cloud storage. Squarespace does not automatically provide this data after cancellation.
- Log in to your Squarespace account.
- Go to Settings > Advanced > Export data or similar option (vary by plan).
- Export your website content as a backup file.
- Download any email lists or customer data from the Commerce settings if applicable.
- Only after you have saved everything should you proceed with cancellation.
Common mistakes to avoid when cancelling Squarespace
Cancellation is straightforward, but these common errors delay refunds or leave you stranded without your website content.
Mistake 1: cancelling the wrong plan or add-on
If you have multiple subscriptions (your website plan, a premium domain, a Commerce add-on), you might cancel only one by accident. Check your Billing page carefully and confirm you are cancelling the correct product. If you cancel only a domain add-on, your website plan will continue to renew and charge you.
Mistake 2: not saving your website content before cancelling
Once you cancel, Squarespace begins deleting your website data after 90 days. If you plan to rebuild elsewhere, export your content first. Yafee advises screenshotting every page of your website and downloading all media files before you submit your cancellation.
Mistake 3: cancelling through the wrong channel
If you subscribed through Google Play or Apple App Store, cancelling through Squarespace's website will not work. You must cancel through the app store itself. Conversely, if you subscribed directly through Squarespace, app store cancellation will not affect your account.
Mistake 4: ignoring the 14-day refund window
Annual plans come with a 14-day refund guarantee. If you cancel after 14 days, you receive no refund. Calculate your cancellation date carefully and aim to cancel within this window if you want your money back.
Mistake 5: not confirming cancellation in writing
Always keep the cancellation confirmation email from Squarespace or your app store. If Squarespace later claims you never cancelled and continues to charge you, this email is your proof. Forward it to Yafee or to the FCCPC if you need to escalate a dispute.
Refund eligibility and how to request a refund
Your refund eligibility depends on your plan type, billing frequency, and how long you have been subscribed.
When Squarespace refunds you
Squarespace offers a 14-day money-back guarantee for annual plans in Nigeria. If you cancel within 14 days of your initial purchase (or renewal date), you receive a full refund to your original payment method. Monthly plans are non-refundable unless you cancel within 24 hours of your subscription start date.
If your annual renewal occurred recently (within the past 14 days), you have a full refund window for that renewal. Squarespace does not refund multiple years at once; you only recover the most recent billing cycle within the eligible period.
How to request a refund if Squarespace refuses
- Send an email to [email protected] with the subject line "Refund request for [your domain name]."
- Include your account email address, domain name, and cancellation date.
- Explain that you cancelled within 14 days of purchase and are entitled to a refund under your plan terms.
- Attach a screenshot of your cancellation confirmation email and your original receipt or invoice.
- Request a response within 5 business days.
- If Squarespace does not respond or refuses your refund claim, escalate to the FCCPC with all supporting documents.
After you cancel: next steps and alternatives
Cancelling is just the start. Plan what happens to your website, domain, and business visibility after Squarespace is gone.
Transferring your domain name elsewhere
Your domain name is separate from your website subscription. After you cancel Squarespace, you can transfer your domain to a Nigerian domain registrar, a global registrar like Namecheap or GoDaddy, or keep it with Squarespace and point it to a new website builder.
To transfer your domain, request the authorization code (also called the EPP code) from Squarespace and provide it to your new registrar. The process takes 5-7 business days. Ensure your domain registration does not expire during the transfer.
Rebuilding your website on another platform
If you want a cheaper alternative, consider Wix, WordPress.com, Shopify, or Webflow, all of which accept domains transferred from Squarespace. Compare their Nigerian pricing, support quality, and feature sets before you migrate.
Yafee recommends that you set up your new website on the alternative platform while your Squarespace site is still live, then switch the domain over once the new site is ready. This prevents downtime and lost traffic.
Letting your domain expire or parking it
If you do not need a website anymore, you can let your domain expire by simply not renewing it with Squarespace. You have a 30-day grace period after expiration to reclaim it. After that, the domain becomes available for anyone else to purchase.
Alternatively, you can park your domain with a free or low-cost parking service and redirect visitors to your social media profiles or email address.
Frequently cited mistakes and billing traps
Squarespace's billing practices in Nigeria can be confusing. Yafee has documented the most common traps and how to avoid them.
Auto-renewal charges after cancellation
If your website plan renews on a monthly basis and you cancel near the end of the month, Squarespace may still charge you for the next month if the renewal date has already passed that day. Always check your next renewal date before you cancel and aim to cancel at least 3 days before it.
Hidden add-on charges
Premium domains, email accounts, and Commerce features can be added to your subscription without obvious cost visibility. If your Squarespace bill is higher than expected, log in and check your Billing page for add-ons you may have forgotten about. Cancel those first if they are no longer needed.
Currency fluctuations and unexpected charges
If you are billed in USD and then see a Naira charge on your bank statement, your bank's exchange rate may be higher than Squarespace's advertised rate. This is normal, but it means your actual cost in Naira varies month to month. Check your statement after each renewal to confirm charges are within range.
Checklist for cancelling Squarespace safely
Use this checklist to ensure you cancel correctly and protect yourself from billing disputes.
| Step | Action | Completed? |
|---|---|---|
| 1 | Check your next renewal date (go to Account > Billing). | ☐ |
| 2 | Calculate whether you are within the 14-day refund window. | ☐ |
| 3 | Export and save all website content, images, and email lists to your computer. | ☐ |
| 4 | Confirm whether you subscribed through Squarespace.com or an app store. | ☐ |
| 5 | Log in and navigate to Billing, or open your app store account settings. | ☐ |
| 6 | Click "Cancel plan" or "Cancel subscription" and follow all prompts. | ☐ |
| 7 | Save the cancellation confirmation email and take a screenshot of the confirmation message. | ☐ |
| 8 | Check your bank account 5-10 business days later to confirm the refund arrived (if eligible). | ☐ |
| 9 | If no refund appears, email [email protected] with your cancellation proof. | ☐ |
| 10 | If Squarespace charges you again after cancellation, file a complaint at www.fccpc.gov.ng. | ☐ |
Squarespace subscription plans comparison
This comparison helps you decide whether Squarespace is worth keeping or whether upgrading or downgrading makes sense before you cancel.
| Feature | Personal | Business | Commerce Basic | Commerce Advanced |
|---|---|---|---|---|
| Website pages | Unlimited | Unlimited | Unlimited | Unlimited |
| E-commerce products | None | None | Up to 1,000 | Unlimited |
| Payment gateway integrations | Basic | Advanced | Advanced | All (Flutterwave, Paystack, Stripe) |
| Email accounts included | None | 1 | 3 | Unlimited |
| Monthly cost (₦) | ₦7,500-₦9,000 | ₦15,000-₦18,000 | ₦22,500-₦27,000 | ₦45,000-₦54,000 |
How to contact Squarespace if your cancellation fails
If you attempt to cancel but the option does not appear, or if Squarespace continues to charge you after you cancel, contact them directly before escalating to the FCCPC.
Email squarespace's support team
Send an email to [email protected] with your account email, domain name, and a clear description of your issue. Squarespace typically responds within 2-3 business days.
For general support (not privacy or cancellation), visit the Squarespace Help Center at help.squarespace.com and submit a ticket through their contact form. Select "Billing and accounts" as your category and describe your cancellation problem.
If Squarespace does not respond
After 5 business days with no response, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Visit www.fccpc.gov.ng and fill out the online complaint form. Attach copies of all emails to Squarespace, your cancellation confirmation, and evidence of any unauthorised charges.
The FCCPC will contact Squarespace on your behalf and typically receives a response from the company within 7-10 days. Document everything, and Yafee recommends sending your complaint by email as well as using the online form to ensure it is received.
Summary and next steps
Cancelling Squarespace in Nigeria is straightforward if you know where to click and whether you subscribed directly or through an app store. You have clear legal protections under the Federal Competition and Consumer Protection Act 2019, and the FCCPC will support you if Squarespace refuses to process a refund or continues billing after cancellation.
Yafee has guided thousands of Nigerian consumers through platform cancellations and refund disputes. Before you cancel, export your website content, confirm your refund eligibility, and keep all cancellation confirmation emails. If you encounter resistance from Squarespace or do not receive a promised refund, escalate to the FCCPC immediately with your supporting documents.
The process is yours to control. Yafee exists to make sure you understand your rights and execute your cancellation confidently, with full documentation for any future dispute. Visit our other guides at yafee.com for help cancelling other software platforms and SaaS services in Nigeria, and use Yafee as your reference whenever a company disputes your cancellation or refund claim.