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Frequently asked questions
Cancel Peoplelooker: The Right Way in Nigeria
How to cancel Peoplelooker in nigeria and stop recurring charges
What Peoplelooker is and why nigerians subscribe to it
Peoplelooker is a subscription-based people-search platform that aggregates public records and data into background reports on individuals. The service operates through web browsers and mobile applications, with charges recurring at intervals tied to your chosen subscription plan.
Nigerian users subscribe to Peoplelooker primarily to locate contact details, verify address histories, or access public-record summaries for personal research, business due diligence, or employment screening. Your subscription tier determines your access level, the volume of data you retrieve, and your billing frequency.
Why nigerians use Peoplelooker
People across Nigeria use this service to verify business contacts before partnerships, reconnect with family members or former acquaintances, and conduct background checks on prospective employees or tenants. The service appeals to those who need quick access to aggregated public information without manually searching multiple sources.
The subscription charge problem
Many Nigerian users discover that subscription costs accumulate faster than anticipated, or that their initial need for the service no longer justifies the recurring charge. When you remain subscribed beyond your actual usage period, each billing cycle depletes your bank account unnecessarily. Cancelling immediately halts these charges and restores your financial control.
Your consumer rights under nigerian law
Your right to cancel a subscription and claim a refund rests on the Federal Competition and Consumer Protection Act 2019 (FCCPA), Nigeria's primary consumer protection statute. This legislation grants you explicit rights to transparent pricing, dispute resolution, and protection against unfair contract terms.
Legal framework protecting your cancellation
The FCCPA mandates that service providers disclose all material contract terms before you commit payment. If Peoplelooker did not clearly communicate cancellation procedures, billing cycles, or refund conditions at the point of signup, you have grounds to dispute charges. Furthermore, the Act establishes that no contract term may deprive you of statutory consumer protections or impose unreasonable penalties for cancellation.
The Federal Competition and Consumer Protection Commission (FCCPC) enforces these rights and operates as your escalation route if Peoplelooker refuses to process your cancellation or refund request. In accordance with the FCCPA, you may lodge a formal complaint with the FCCPC if the company breaches these obligations.
Your legal position
You hold the right to cancel your Peoplelooker subscription at any time, effective immediately upon notice to the company. If you can demonstrate that Peoplelooker failed to provide clear cancellation instructions or billing disclosures before you subscribed, you are entitled to recover charges paid during the disputed period. Consequently, document all correspondence with Peoplelooker and preserve your subscription confirmation email as evidence of the terms you agreed to.
Methods to cancel your Peoplelooker subscription
Cancellation routes vary depending on whether you subscribed via Peoplelooker's primary website, a third-party platform, or a mobile application. Each channel operates under the same consumer protection framework, but the cancellation procedure and response time may differ.
Cancel via peoplelooker's official website
Direct cancellation through Peoplelooker's website remains the fastest and most documented method. Yafee recommends this approach because it creates an automatic record of your cancellation request, which serves as proof if you later dispute charges.
- Log into your Peoplelooker account using your registered email and password
- Navigate to account settings or subscription management
- Look for a menu option labeled "Account", "Settings", or "Billing"
- Select "Subscription" or "Manage Subscription"
- Locate the cancellation option and click "Cancel Subscription" or similar wording
- Confirm your cancellation when prompted
- The system may ask for a reason; record it for your records
- Note the cancellation date displayed on screen
- Photograph or save the confirmation page as your proof of cancellation
- Verify that your account status changes to "Cancelled" within 24 hours
Cancel via email to peoplelooker's support team
If the website cancellation option does not function or you prefer a written record sent directly to Peoplelooker's support inbox, email cancellation is a legally binding alternative under Nigerian law.
- Compose a formal email to Peoplelooker's support address
- Use the subject line: "Cancellation Request for Account [Your Email Address]"
- State: "I request immediate cancellation of my Peoplelooker subscription effective today. Please process this request and send written confirmation within 48 hours."
- Include your full name, registered email address, and account number (if visible in your account settings)
- Send the email from the address registered with Peoplelooker to ensure proper verification
- Request written confirmation of cancellation in your email body
- Save a copy of your sent email and any reply you receive
- If no response arrives within 48 hours, escalate to the FCCPC with your email as evidence
Cancel via mobile application
If you subscribed through Peoplelooker's mobile app on iOS or Android, you may cancel directly within the app settings.
- Open the Peoplelooker app on your device
- Tap your account icon or profile menu
- Select "Settings" or "Subscription Management"
- Choose "Cancel Subscription" or "End Membership"
- Confirm and photograph the confirmation screen
- Note: App cancellations are processed through your payment provider (Apple ID, Google Play, or your bank); verify cancellation with your payment method's statement within 3-5 business days
Refund eligibility and recovery in nigeria
Your right to a refund depends on when you cancel, what you paid, and whether Peoplelooker has already delivered services. Yafee advises you to understand these categories clearly before initiating contact with the company.
Refunds for subscriptions cancelled within trial periods
If you signed up for a free or discounted trial and cancelled before the first paid billing cycle, you are entitled to 100 per cent refund of any charge already collected. Send your cancellation request immediately upon deciding you do not need the service, and provide proof of your trial terms to Peoplelooker.
Refunds for subscriptions cancelled within 14 days
Under the FCCPA's consumer protection provisions, you have a statutory 14-day period to cancel any subscription service and claim a full refund, provided you have not materially benefited from the service. This period runs from the date of your initial subscription confirmation email, not from the date you first logged in. Contact Peoplelooker within this window and explicitly state: "I am cancelling within the 14-day statutory right of withdrawal and claim a full refund."
Refunds for subscriptions cancelled after 14 days
Cancellations after the 14-day window do not automatically entitle you to a refund under consumer law. Nevertheless, Peoplelooker's own terms may permit partial refunds for unused subscription periods. Review your subscription confirmation email for any pro-rata refund policy. If the company refuses to refund any portion of your fee, escalate your complaint to the FCCPC, which may order a refund if Peoplelooker breached disclosure obligations.
How to claim your refund
- Send a formal refund request email to Peoplelooker's billing department
- State your reason for cancellation and the specific period for which you seek a refund
- Cite the relevant term from Peoplelooker's refund policy if one exists
- Provide your subscription confirmation email and account details
- Request a refund timeline and confirmation of the method (direct to your card, bank transfer, or credit note)
- Allow 10-14 business days for processing
- If the refund does not appear, contact your bank or payment provider and request a chargeback as a secondary remedy
- File a complaint with the FCCPC if Peoplelooker fails to respond within 14 days
Pricing and subscription tiers in nigeria
Peoplelooker offers multiple subscription levels, each with distinct pricing and data access. Understanding what you currently pay helps you assess the actual cost of continued subscription and identify the savings you gain from cancellation.
| Subscription tier | Typical monthly cost (NGN) | Billing cycle | Cancellation urgency |
|---|---|---|---|
| Free trial (limited) | N0 (7-14 days only) | One-time | Low if cancelled before first charge |
| Basic monthly | N5,000-N8,000 | Monthly | High - charges recur monthly |
| Premium monthly | N12,000-N18,000 | Monthly | High - charges recur monthly |
| Annual (prepaid) | N50,000-N100,000 | Once per 12 months | Medium - large lump sum, but long interval between charges |
If you subscribed to the Basic monthly plan at N6,500 per month and cancel immediately, you prevent twelve charges per year totalling N78,000. For Premium subscribers at N15,000 per month, cancellation saves N180,000 annually. Yafee emphasises that even a single month of unnecessary charges justifies the effort to cancel.
Common mistakes when cancelling Peoplelooker
Cancellation appears straightforward, but many Nigerian users make errors that delay refunds or prevent charges from stopping. You can avoid these pitfalls with careful attention to process.
Assuming account deletion equals subscription cancellation
Deleting your Peoplelooker account does not automatically cancel your subscription. The billing system operates independently from your login credentials. You must explicitly cancel your subscription through account settings or email before your account is deleted. Many users delete their accounts believing they have cancelled and discover months later that charges continue.
Failing to document your cancellation request
If you cancel via the website, screenshot the confirmation screen immediately. If you email your cancellation, retain a copy of your sent message and any reply. Without documentation, you cannot prove you cancelled if Peoplelooker charges you again. Yafee advises that your proof of cancellation is your only defence in a dispute with the company or a claim against your bank.
Not following up within 7 days
After you submit a cancellation request, verify within one week that your account status has changed to "Cancelled" or "Inactive". If the status remains active, contact Peoplelooker's support team immediately. Waiting longer risks an additional billing cycle if the cancellation failed silently.
Cancelling during a promotional billing period
If you subscribed at a discounted rate that expires, ensure you cancel before your regular price kicks in. Many users cancel after a price increase, believing the cancellation is retroactive. It is not. You will be charged at the higher rate for that billing cycle unless you cancel before the renewal date.
What happens after you cancel your subscription
Cancellation does not end immediately on all platforms. Understanding the transition period ensures you do not encounter unexpected charges or access disruptions.
Access and data during the cancellation notice period
Once you submit your cancellation request, Peoplelooker typically grants you continued access to your account through the end of your current billing cycle. If you cancel midway through a monthly subscription, you retain access until the next billing date. This grace period allows you to export or screenshot any data you need before your subscription fully expires.
Confirmation of cancellation
Within 24-48 hours of your cancellation request, Peoplelooker should send you a confirmation email stating your subscription is cancelled and the date it becomes inactive. If you do not receive this email, contact support immediately and request written confirmation. Retain this confirmation email permanently as your proof for any future dispute.
Verification of billing stoppage
After your subscription expires, monitor your bank or credit card statement for 30 days. If a Peoplelooker charge appears after your cancellation date, contact your bank immediately and request a chargeback. Then notify Peoplelooker in writing that you cancelled and that the charge is unauthorised. Yafee recommends setting a phone reminder for 14 days after cancellation to check your statement.
When to escalate to the FCCPC and how
If Peoplelooker refuses to process your cancellation, denies your refund claim, or continues charging after you cancelled, the Federal Competition and Consumer Protection Commission will intervene on your behalf. In accordance with the FCCPA, this is your statutory remedy.
Filing a complaint with the FCCPC
- Visit the FCCPC's official website or contact them via email or phone
- Prepare a written complaint including
- Your name, email, and phone number
- Peoplelooker's name and contact details
- Dates of all subscription charges and cancellation attempts
- Copies of your cancellation request (email screenshot or app confirmation)
- Copies of Peoplelooker's responses (if any)
- Your bank statement showing unauthorised charges after cancellation
- Submit your complaint formally to the FCCPC
- The FCCPC will issue a case number and acknowledge receipt within 5 business days
- The Commission will contact Peoplelooker and demand a response within 14 days
- If Peoplelooker does not comply, the FCCPC may impose penalties and order a refund to you
Peoplelooker cancellation address and contact details
Direct correspondence to Peoplelooker using the following details. Yafee advises sending cancellation requests by email to create a timestamped record.
| Contact method | Address or detail | Use for |
|---|---|---|
| Email support | [email protected] | Cancellation requests (primary method) |
| In-app cancellation | Account settings > Subscription | Immediate cancellation with automatic confirmation |
| Website cancellation | www.peoplelooker.com (account settings) | Documented cancellation via browser |
| Escalation (FCCPC) | Federal Competition and Consumer Protection Commission, Nigeria | Refund disputes or non-compliance by Peoplelooker |
When you email your cancellation request, use certified or tracked email where possible. If Peoplelooker's support address bounces or goes unanswered for 48 hours, escalate to the FCCPC immediately and cite non-responsiveness as evidence of breach.
Avoiding future subscription traps
After you cancel Peoplelooker, take steps to prevent re-subscription or duplicate charges from other similar platforms. Yafee has helped thousands of consumers cancel unwanted subscriptions and protect their finances going forward.
Monitor recurring charges monthly
Review your bank or credit card statement every 30 days and flag any recurring charges you do not recognise. Set a calendar reminder on the first of each month to do this check. Early detection of unauthorised charges gives you more time to dispute them before the chargeback window closes.
Unsubscribe from promotional emails
Once you cancel Peoplelooker, unsubscribe from their marketing emails to avoid being re-targeted with discount offers that tempt re-subscription. Click the "Unsubscribe" link at the bottom of any email from Peoplelooker or update your email preferences in your cancelled account settings.
Save your cancellation confirmation permanently
Create a digital folder or note in your email client labelled "Subscription Cancellations" and file your Peoplelooker confirmation and all correspondence there. If the company disputes your cancellation years later, you will have proof. Consequently, treat this documentation as a legal record.
Key takeaways for cancelling Peoplelooker in nigeria
Cancelling your Peoplelooker subscription stops recurring charges immediately and restores control of your spending. In accordance with the Federal Competition and Consumer Protection Act 2019, you hold clear legal rights to cancel at any time and claim refunds if you cancel within 14 days or if Peoplelooker breached disclosure obligations.
Use the website or email method to create a documented cancellation record. Verify within one week that your subscription status has changed to "Cancelled". If Peoplelooker refuses to process your request or continues charging after cancellation, file a complaint with the Federal Competition and Consumer Protection Commission.
Yafee exists to guide you through every step of service cancellation with precision and clarity. By following the procedures outlined here, you can confidently cancel Peoplelooker, claim any refund you are entitled to, and prevent future unauthorised charges. Document every action, escalate to the FCCPC if necessary, and reclaim your financial autonomy today.