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Manifest is a subscription-based digital platform used by businesses across Nigeria to manage customs declarations, shipping logistics, and import-export documentation. When you subscribe to Manifest, you pay on a recurring basis-weekly, monthly, or annually-to access features for tracking shipments, managing customs manifests, and processing regulatory paperwork with the Nigeria Customs Service (NCS).
You may decide to cancel because your business no longer requires the service, you have found a more cost-effective alternative, or you have encountered billing disputes. Whatever your reason, understanding the cancellation process protects your financial interests and ensures you comply with any open customs records. At Yafee, we specialise in helping thousands of Nigerian businesses navigate subscription cancellations safely and recover unused fees. This guide walks you through every procedural step under Nigerian consumer law.
Manifest operates as a centralised digital repository for customs-related shipment records. The platform stores manifests-detailed inventories of goods in transit-and helps your business comply with Nigeria Customs Service requirements. If you use Manifest for active imports or exports, your account may hold sensitive shipment data linked to open customs proceedings and active declarations.
Before you cancel, you must verify whether your manifest records are linked to pending customs clearances. If they are, you cannot simply delete your account without formal notification to the NCS first. Failing to do so may breach your regulatory obligations and result in penalties.
Cancel Manifest if your subscription cost exceeds the business value you receive, your shipment volume has declined significantly, or you have consolidated operations to a different logistics provider. Do not cancel if you have active imports or exports awaiting customs clearance-contact the Nigeria Customs Service before you proceed.
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 and the Consumer Protection Regulations grant you explicit rights when cancelling subscriptions and digital services.
Under the FCCPA, you have the right to cancel any subscription within 14 days of purchase without penalty, provided the provider displayed clear terms and conditions before you paid. This period is known as the cooling-off period and applies to all distance contracts-including digital services purchased online. If Manifest failed to display its cancellation policy in a transparent manner or charged you without explicit written consent, you have grounds to lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
You are also entitled to a refund for services you did not receive. If you paid for a monthly subscription on the 1st of the month and cancelled on the 5th after using only 5 days of service, the provider should offer a prorated refund for the remaining 25 days-though this depends on their published terms. Yafee recommends you always request a prorated calculation in writing, as this strengthens your position if the company refuses.
You hold a statutory right to cancel under the FCCPA. The burden of proof rests with Manifest to demonstrate that you received clear cancellation terms before purchase. If the company cannot prove this, the FCCPC will rule in your favour. Document all communication-screenshots of the terms page, payment confirmations, and email exchanges-because this evidence determines the outcome if you escalate.
If Manifest refuses your refund request, ignores your cancellation demand, or continues charging you after cancellation, the FCCPC is your formal enforcement body. You can file a complaint at www.fccpc.gov.ng or contact the consumer hotline. The FCCPC has authority to investigate, impose fines, and mandate refunds on companies that breach consumer protection rules. Include copies of all payment receipts, cancellation requests, and correspondence in your complaint file. The FCCPC typically responds within 30 days of receipt.
You have three primary routes to cancel your Manifest subscription, each with distinct advantages and documentation levels.
If Manifest provides a self-service cancellation button in your account settings, use it. This method is the fastest route and generates immediate confirmation.
Contact Manifest support directly via email. This method creates a permanent paper trail, which is essential if you later need to dispute a charge or prove you cancelled on a specific date.
If your manifest is linked to active customs declarations, you must formally notify the Nigeria Customs Service before your cancellation takes effect. This protects you from regulatory penalties and ensures continuity of your customs compliance record.
Follow these sequential steps to ensure your cancellation is processed correctly and you recover any refundable balance.
Before you initiate cancellation, retrieve your Manifest subscription agreement. Check the document for the cancellation deadline, refund eligibility window, and any penalties or early-termination fees. If you paid annually and are cancelling in month three, your terms may specify a pro-rata refund or a flat cancellation fee. Yafee advises you to screenshot or print these terms, as they form the basis of your refund claim.
Log into your Manifest account and check whether you have any open or pending customs declarations. If you do, contact the Nigeria Customs Service or your customs broker to confirm clearance status before you cancel. This step prevents service disruption and regulatory complications.
Select one of the three methods outlined above. Email is the safest option because it creates documented evidence. Include your account details, the effective cancellation date, and a request for written confirmation within 5 business days.
Manifest should respond within 5 business days with confirmation that your subscription has been cancelled. This confirmation must include the cancellation date, the refund amount (if applicable), and the refund payment method. If you do not receive confirmation within this timeframe, send a follow-up email or escalate to Yafee for guidance on formal complaint procedures.
Once cancellation is confirmed, monitor your payment method for the refund. Bank transfers to Nigerian accounts typically appear within 3 to 7 business days. Card refunds may take 10 to 15 business days, depending on your bank. If the refund does not arrive within the expected timeframe, contact Manifest support with your cancellation confirmation and refund reference number.
After cancellation, monitor your bank statements for 60 days to ensure Manifest does not charge you again. If a charge appears after cancellation, immediately contact Manifest in writing and request a reversal. Report the charge to the FCCPC if the company refuses to reverse it within 10 business days.
Your refund entitlement depends on when you cancel within your billing cycle and the specific terms Manifest publishes.
| Cancellation timing | Refund eligibility | Payment method | Timeline to account |
|---|---|---|---|
| Within 14 days of purchase | Full refund (FCCPA cooling-off period) | Original payment method | 3-7 business days |
| 15-30 days into billing cycle | Prorated refund for unused days | Bank transfer or card reversal | 5-10 business days |
| After 30 days (no early termination clause) | No refund (service received) | N/A | N/A |
| After 30 days (with early termination fee) | Prorated refund minus stated fee | Bank transfer | 7-14 business days |
| Annual plan, month 3 or earlier | Prorated refund for remaining months | Original payment method | 10-14 business days |
| Annual plan, month 10 or later | No refund (majority of service consumed) | N/A | N/A |
Cancellation does not happen instantly; your subscription ends on a specific date and your access phases out according to Manifest's policy.
After cancellation, Manifest must retain your manifest records for a minimum period to comply with Nigeria Customs Service record-keeping requirements. You retain the right to request a copy of your records in downloadable format before your account is fully deleted. Request this export in writing within 10 days of cancellation confirmation.
Manifest must stop charging your payment method immediately upon cancellation. However, you should verify this by monitoring your bank statements. If charges continue, contact your bank to request a chargeback and file a complaint with the FCCPC simultaneously.
Some providers allow you to reactivate a cancelled account within 30 days without losing data. Check Manifest's reactivation policy if you cancel by mistake. Yafee recommends you wait 48 hours before attempting reactivation to ensure all backend systems have processed your original cancellation.
Understanding Manifest's pricing tiers helps you determine whether cancellation or plan downgrade is the better financial choice.
| Subscription tier | Billing frequency | Monthly cost (NGN) | Annual cost (NGN) | Best for |
|---|---|---|---|---|
| Starter | Monthly or annual | ₦5,000 | ₦50,000 | Single-user, low-volume shipments |
| Business | Monthly or annual | ₦12,500 | ₦125,000 | Multi-user teams, moderate volume |
| Enterprise | Annual contract | N/A | ₦300,000+ | Large logistics operators, custom integration |
| Pay-as-you-go | Per transaction | ₦500-₦2,000 per manifest | N/A | Occasional users, low-frequency shipments |
Cancelling a subscription correctly is straightforward once you know the pitfalls-and Yafee has seen thousands of cases where a small oversight cost users time and money.
If your manifest contains active customs declarations, cancelling your Manifest account does not close those declarations with the Nigeria Customs Service. The NCS will continue to flag your business as non-compliant if your records are incomplete. Always contact the NCS or your customs broker before you cancel to confirm clearance status.
Many users cancel via email and then charge their card again the following week, forgetting that processing takes 5 to 10 business days. Mark the expected cancellation date in your calendar and do not attempt any new transactions until that date passes. Monitor your bank statements closely.
If you cancel by phone or in-app, always follow up with an email requesting written confirmation. This documentation is essential if Manifest later claims you did not cancel or if you need to dispute a charge. Screenshot or print the confirmation message immediately.
Once your Manifest account is deleted, you lose access to your historical manifests and shipment records. Request a full data export at least 48 hours before cancellation takes effect. Save this export to your computer and your cloud storage as backup.
If you purchased Manifest within the last 14 days, you have an automatic right to cancel without penalty under the FCCPA. Many users miss this window and then accept unfair early-termination fees. Always check your purchase date first.
Before you cancel permanently, consider whether downgrading to a lower tier or pausing your subscription might better serve your business needs.
| Action | Cost impact | Data retention | When to choose |
|---|---|---|---|
| Full cancellation | Stop all charges; recover prorated refund | Data retained per NCS rules, then deleted | You no longer need customs documentation |
| Downgrade to Starter tier | Reduce monthly cost from ₦12,500 to ₦5,000 | All existing data preserved | You have reduced shipment volume |
| Pause subscription (30 days) | No charge; resume within 30 days | Account and data frozen; no access | Temporary business slowdown; expect recovery |
| Switch to pay-as-you-go | ₦500-₦2,000 per manifest, no fixed fee | Same access to historical records | Very low transaction volume; unpredictable shipments |
If billing issues are driving your cancellation decision, resolve them first-this may eliminate the need to cancel altogether.
If Manifest charged you twice in one billing cycle or applied a fee you do not recognise, contact support immediately in writing. Include the transaction ID, amount, and date. Request a detailed invoice or itemised bill showing the charge breakdown. If the charge is genuinely erroneous, the company must reverse it within 10 business days under FCCPA regulations.
If you did not authorise a recurring charge or are unsure what triggered it, contact Manifest support and request proof of your consent (a signed agreement or email instruction). If the company cannot provide this evidence, file a complaint with the FCCPC, which treats unauthorised charges as a serious breach of consumer protection law.
If Manifest charged you in a currency other than NGN or applied unexplained forex fees, clarify this with support in writing. Nigerian law requires all pricing to be displayed in NGN unless alternative currency is explicitly agreed in advance. Request a breakdown of charges and adjustment if they contravene your agreement.
If your Manifest account holds active customs records, you must formally notify the Nigeria Customs Service before or immediately after cancellation.
Nigeria Customs Service Headquarters
Abuja, Nigeria
Phone: +234 (0) 9 - 2349 (Reception)
Online portal: www.customs.gov.ng
Email: [email protected]
Visit the NCS office in person if you require urgent closure or clarification. Bring your Manifest account details, active manifest reference numbers, and proof of payment to the customs office. A customs officer will confirm clearance status and issue a closure certificate for your records.
If Manifest refuses to cancel your account, denies your refund, or continues charging after cancellation, escalate formally to the FCCPC.
Visit www.fccpc.gov.ng and navigate to the Consumer Complaint portal. You will need to provide your name, contact details, account information, and a detailed description of the issue. Attach all supporting documents: payment receipts, email correspondence, cancellation requests, and screenshots of the Manifest terms page. The FCCPC will assign your complaint a reference number and investigate within 30 days.
If Manifest continues charging after you cancelled, contact your bank and request a chargeback (a reversal of the charge). Provide your cancellation confirmation and the bank statement showing the unauthorised charge. Your bank will initiate a chargeback process, which typically concludes within 30 to 60 days. File a parallel complaint with the FCCPC to strengthen your case.
Use this checklist to ensure you have completed every step and protected yourself against future disputes.
Cancelling a business subscription should not require legal training or days of back-and-forth emails. Yafee specialises in helping Nigerian entrepreneurs navigate subscription cancellations under the FCCPA, recover refunds, and resolve billing disputes. Our platform connects you with verified cancellation advisors who understand local consumer law and the specific policies of services like Manifest. Yafee has helped thousands of consumers cancel Manifest and similar platforms, recover over ₦50 million in combined refunds, and avoid costly compliance mistakes with the Nigeria Customs Service. When you use Yafee, you gain access to letter templates, escalation protocols, and direct support if Manifest refuses to honour your cancellation request. Whether you are downgrading to a lower tier, pausing temporarily, or cancelling permanently, Yafee ensures your decision is executed correctly and your financial interests are protected. Visit Yafee today to start your cancellation or speak with a consumer rights advisor about your billing dispute.