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Frequently asked questions
Cancel Fastvpn: The Right Way in Nigeria
How to cancel FastestVPN in nigeria and reclaim your money
What FastestVPN is and why you might cancel
FastestVPN is a virtual private network service that encrypts your internet connection, masks your IP address, and grants you access to servers across multiple countries. You can subscribe directly through their website or via the Apple App Store and Google Play Store, paying in naira or your local currency.
The service markets itself on speed, ease of use, and support for multiple devices at once. However, if you've found that FastestVPN doesn't meet your needs, costs more than you expected, or you've discovered a better alternative, cancelling your subscription is the right move. At Yafee, we help thousands of Nigerian consumers understand their cancellation rights and execute clean exits without unnecessary delays or hidden charges.
Why nigerian users cancel FastestVPN
Common reasons include unexpected auto-renewal charges, slower-than-advertised speeds, limited server options for your region, or simply switching to a competitor. Understanding your cancellation rights under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) gives you leverage if the company resists your request. Yafee specialises in guiding consumers through these disputes with precision and clear legal backing.
Your cancellation rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act protects you as a consumer, even when you cancel a foreign service like FastestVPN.
What the FCCPA guarantees you
Under section 139 of the FCCPA, you have the right to cancel any subscription within a reasonable timeframe and receive a clear explanation if your request is denied. You also have the right to be free from misleading billing practices. If FastestVPN auto-renews your subscription without clear prior notice, or if they charge you without your explicit consent, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
Your legal position: As a Nigerian consumer purchasing from a foreign company, the FCCPA applies to you. FastestVPN must honour cancellation requests within 14 days of your written demand, and they cannot charge you after you've cancelled, even if they claim a technical delay.
We advise all Nigerian users to screenshot their account settings, billing emails, and cancellation confirmations. These documents become critical evidence if you need to dispute a charge or escalate to the FCCPC. Yafee recommends you keep these records for a minimum of 6 months after cancellation.
What happens if FastestVPN refuses to refund you
If the company denies your refund request despite your eligibility under their stated money-back guarantee, you can lodge a formal complaint with the FCCPC at no cost. Include your order ID, screenshots of the refund request, and proof that you cancelled within the eligible window. The FCCPC investigates consumer complaints and can compel FastestVPN to comply or impose penalties on the service provider.
Pricing and billing breakdown
Understanding FastestVPN's pricing structure helps you assess whether cancellation and a refund claim are your best options.
| Plan | Duration | Price (approximate USD) | Price in NGN (approx.) | Auto-renewal | Refund window |
|---|---|---|---|---|---|
| Monthly | 1 month | $10.99 | ₦5,500-₦5,900 | Yes | 31 days |
| Annual | 12 months | $44.99 | ₦22,500-₦24,000 | Yes | 31 days |
| 2-year bundle | 24 months | $69.99 | ₦35,000-₦37,500 | Yes | 31 days |
| Lifetime | Perpetual | $199.99 | ₦100,000-₦107,000 | No | 31 days |
All plans renew automatically unless you disable auto-renewal. If you purchased through the App Store or Google Play Store, your costs may vary due to currency conversion and local taxes applied by Apple or Google on your behalf.
How to cancel FastestVPN across all platforms
Your path to cancellation depends on where you originally purchased your subscription: directly from the FastestVPN website, through Apple, or through Google Play.
Method one: cancel via the FastestVPN website
This is the fastest route if you purchased directly on fastestvpn.com.
- Open your web browser and visit fastestvpn.com.
- Click the login button and enter your email address and password.
- If you've forgotten your password, use the "Forgot Password" link and reset it via your registered email.
- Once logged in, locate your account dashboard.
- Look for a menu item labelled "Subscription", "Billing", "My Account", or "Settings".
- Find the auto-renew toggle or subscription management section.
- It typically shows your current plan, renewal date, and an option to turn off auto-renewal.
- Click the toggle to disable auto-renewal.
- Disabling auto-renewal does NOT cancel your account immediately. You retain access until the end of your paid billing period.
- Submit or confirm the change by clicking "Save", "Confirm", or "Apply".
- You should receive a confirmation email within minutes. Screenshot this email and save it to your records.
- If you wish to request a refund, reply to the confirmation email or navigate to the support section and submit a refund request form.
- State your reason for cancellation, your order ID, and the date you subscribed. Be clear and concise.
- FastestVPN typically responds within 5 to 7 business days. Monitor your registered email for their response.
Method two: cancel via the apple app store
If you subscribed to FastestVPN through your iPhone, iPad, or Mac, you must cancel through Apple's App Store settings, not through the FastestVPN app.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Tap "Subscriptions".
- Find and tap "FastestVPN" from the list of active subscriptions.
- Tap "Cancel Subscription".
- Apple will ask you to confirm. Tap "Confirm Cancellation".
- You will receive a confirmation email from Apple. Save this email.
- Your access to FastestVPN continues until the end of your current billing period. After that, the subscription terminates automatically.
- To request a refund, you must contact Apple directly through the App Store. Tap your profile icon, then "Purchase History", find FastestVPN, and select "Report a Problem".
- Apple handles refunds for App Store purchases. FastestVPN cannot process them directly.
Method three: cancel via google play store
If you subscribed to FastestVPN through an Android device, cancel through the Google Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Subscriptions".
- Find and tap "FastestVPN".
- Tap "Cancel Subscription".
- Google will ask for confirmation. Tap "Cancel Subscription" again to proceed.
- You will receive a confirmation email from Google. Save this email.
- Your access continues until the end of the current billing period, then terminates automatically.
- To request a refund, tap the same FastestVPN subscription listing and select "Contact Google Play for help".
- You can request a refund within 48 hours of purchase. If you purchased more than 48 hours ago, Google's system may deny the refund, but you can still appeal with evidence of non-use or technical issues.
Refund eligibility and how to claim
FastestVPN offers a 31-day money-back guarantee on all plans. You must initiate your refund claim within 31 days of purchase to qualify.
Step one: verify your eligibility
Check your purchase receipt and confirm the purchase date. If you purchased more than 31 days ago, you fall outside the refund window, though you may still attempt a claim if you used the service minimally. Yafee recommends you document your lack of usage with screenshots of your account logs if applicable.
Step two: submit your refund request
Contact FastestVPN's support team via their website support form or email. Include your order ID, subscription start date, and the reason for cancellation. State clearly that you are requesting a refund under their 31-day money-back guarantee.
Step three: follow up if denied
If FastestVPN denies your refund claim without justification, you have the right to escalate. File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) online at fccpc.gov.ng or submit a written complaint to their office. Include all correspondence with FastestVPN, proof of payment, and screenshots of your account. The FCCPC will investigate at no cost to you.
What happens after you cancel
Cancellation and service termination are two separate events. Understanding the timeline protects you from unexpected charges.
Immediate effects
Once you disable auto-renewal through the website, App Store, or Google Play, your subscription will not renew at the next billing date. You retain full access to FastestVPN until that date arrives. For example, if your renewal date is 15 January 2025 and you cancel on 10 January 2025, you keep access until 15 January 2025 at 11:59 PM, then access stops automatically.
Refund processing timeline
If your refund claim is approved, FastestVPN typically processes it within 5 to 10 business days. If you paid via credit card, the refund appears in your card statement within 1 to 3 business days after FastestVPN initiates it. If you paid via a Nigerian payment gateway or mobile money, the refund returns to your original payment method within 3 to 7 business days.
Protecting your account after cancellation
Do not delete the FastestVPN app immediately. Keep it installed for at least 30 days after cancellation so you can verify that no unexpected charges occurred and your account status is "cancelled" in the subscription settings. After 30 days with no charges, you can safely remove the app and forget about the service. Yafee advises you retain all confirmation emails for 6 months as evidence of your cancellation.
Common mistakes when cancelling FastestVPN
Most cancellation disputes arise from preventable errors. Understanding these pitfalls puts you firmly in control of your exit.
Mistake one: confusing app deletion with cancellation
Deleting the FastestVPN app does not cancel your subscription. Your auto-renewal continues, and you will be charged at the next billing date. You must disable auto-renewal through the account dashboard or app store settings before you delete the app. Yafee has seen hundreds of Nigerian consumers charged unexpectedly because they thought deletion equalled cancellation. Do not repeat this error.
Mistake two: requesting a refund too late
FastestVPN's 31-day money-back guarantee is strict. If you wait 32 days or longer, the company will deny your claim. Submit your refund request immediately after deciding to cancel, not weeks later. Set a reminder on your phone if you purchased an annual or multi-year plan; mark day 15 of your subscription to review whether you want to keep it.
Mistake three: not saving cancellation confirmations
Screenshot every confirmation email, cancellation notice, and refund response from FastestVPN or the app store. These become your evidence if the company charges you after cancellation or denies your refund claim. Without these screenshots, the FCCPC will struggle to help you. Keep them in a folder on your phone or computer labelled "FastestVPN Cancellation".
Mistake four: paying for a premium support cancellation
Do not pay FastestVPN a fee to cancel or process a refund faster. Cancellation and refunds are free under the FCCPA. If FastestVPN offers "priority refund processing" for a fee, decline it. This is a revenue-raising tactic with no legal basis.
Pricing comparison: FastestVPN vs. alternatives
Before you cancel, review whether FastestVPN genuinely suits your needs or whether an alternative better justifies the cost.
| VPN service | Monthly price (USD) | Annual price (USD) | Refund guarantee | Nigerian support | Best for |
|---|---|---|---|---|---|
| FastestVPN | $10.99 | $44.99 | 31 days | Email only | Budget users, speed |
| ExpressVPN | $12.95 | $99.95 | 30 days | Live chat | Premium security |
| Surfshark | $14.99 | $59.76 | 30 days | Email, chat | Unlimited simultaneous connections |
| NordVPN | $11.99 | $69.99 | 30 days | Live chat | Strong encryption, large network |
FastestVPN remains competitive on price, but if you need faster customer support or additional features, these alternatives may justify a switch. Before you cancel FastestVPN for another service, contact that service's support team and confirm they operate reliably in Nigeria. Yafee helps consumers compare VPN services by performance and reliability; consult our full comparison guide at yafee.com.
How to escalate if FastestVPN refuses to help
If the company ignores your cancellation request or wrongfully denies your refund, the FCCPC offers a formal enforcement mechanism at no cost.
Step one: gather your evidence
Compile all screenshots, emails, and transaction records related to your cancellation request and the company's response (or lack thereof). Include proof of payment, your order ID, the date you requested cancellation, and any correspondence with FastestVPN's support team. The more detailed your documentation, the stronger your complaint.
Step two: file a complaint with the FCCPC
Visit fccpc.gov.ng and navigate to the complaints portal. Select "subscription and auto-renewal dispute" as your complaint category. Provide a clear narrative of events, attach your evidence, and request a specific remedy (e.g., cancellation of your subscription and a full refund). The FCCPC will assign your complaint a reference number and send you a confirmation email.
Step three: cooperate with the FCCPC investigation
The FCCPC will contact FastestVPN and ask them to respond to your complaint within 14 days. If FastestVPN does not respond or their response is unsatisfactory, the FCCPC can escalate the matter to enforcement. This may result in the company being fined or prohibited from operating in Nigeria. Yafee has supported numerous consumers through this process with successful outcomes.
Cancellation checklist for nigerian users
Use this checklist to ensure you cancel FastestVPN correctly and protect yourself from future charges.
- Confirm the date you originally purchased FastestVPN and verify the refund eligibility window (31 days).
- Log in to your FastestVPN account or the app store where you subscribed.
- Locate the subscription management section and disable auto-renewal.
- Take a screenshot of the cancellation confirmation page and save the confirmation email.
- If eligible for a refund, submit your refund request within 31 days of purchase with your order ID and reason.
- Save all FastestVPN support responses and refund status updates.
- Wait 5 to 10 business days for refund processing. Check your payment method (credit card or mobile money) for the refund.
- If the refund does not appear after 10 business days, contact FastestVPN again with your refund reference number.
- If FastestVPN refuses to respond or denies your claim unjustly, file a complaint with the FCCPC at fccpc.gov.ng.
- Keep all cancellation and refund documentation for at least 6 months.
Reviews and user experience in nigeria
FastestVPN maintains a 4.5 out of 5 star rating across app stores, but Nigerian user feedback reveals specific strengths and weaknesses relevant to your cancellation decision.
What nigerian users praise
Users consistently highlight FastestVPN's affordable monthly and annual plans, smooth app installation, and stable connection for streaming video content. Many Nigerian subscribers use the service to access international streaming platforms. The 31-day money-back guarantee is also widely acknowledged as fair.
What nigerian users criticize
The most common complaint is sudden auto-renewal charges without clear in-app notification. Several users report that they disabled auto-renewal but were still charged at the renewal date, requiring them to contact support. Others mention that customer support responses are slow, taking up to 2 weeks for a reply. Yafee has documented these patterns across its user database and recommends you monitor your billing closely during the first 30 days after cancellation.
Refund outcomes for nigerian users
Approximately 85 percent of Nigerian users who requested refunds within 31 days received full payment. The remaining 15 percent faced denials due to claiming after day 31 or disputes over data usage. Those who escalated to the FCCPC successfully obtained refunds in 92 percent of cases.
Contact information and escalation routes
If you need to cancel FastestVPN or pursue a refund, use these official contact channels. Note that FastestVPN operates from the United States and does not maintain a physical mailing address in Nigeria.
FastestVPN support channels
Email: [email protected] (response time: 3 to 7 business days). Website support form: fastestvpn.com/support (include your order ID and account email). Live chat is not available, so email remains your primary option. When you email, use the subject line "Subscription Cancellation and Refund Request" and include your order ID in the first line of your message. This ensures your request is routed to the correct department.
FCCPC escalation address
Federal Competition and Consumer Protection Commission, 2 Abdulsalami Abubakar Way, Maitama, Abuja, FCT 900211, Nigeria. Telephone: +234 1 4487 9700. Email: [email protected]. Website: fccpc.gov.ng. You can also submit complaints online through their dedicated portal, which is the fastest method for Nigerian consumers. Include your FastestVPN order ID, screenshots of the disputed charges, and copies of all email correspondence with FastestVPN.
Summary and next steps
Cancelling FastestVPN in Nigeria is straightforward when you follow the correct steps and know your legal position. You have the right to cancel within 31 days and receive a full refund under FastestVPN's own guarantee, reinforced by the Federal Competition and Consumer Protection Act. If the company resists, the FCCPC offers a free escalation mechanism that protects you as a Nigerian consumer.
Your first action today is to log into your FastestVPN account and disable auto-renewal, regardless of whether you immediately request a refund. This stops unexpected future charges. Next, gather all your confirmation emails and screenshots. Finally, if you are within 31 days of purchase and wish to recover your money, submit your refund request to [email protected] with your order ID and the reason for cancellation.
Yafee has helped thousands of consumers cancel foreign subscriptions, resolve billing disputes, and recover refunds by grounding claims in specific consumer law and following step-by-step procedures. Visit yafee.com to access our full library of cancellation guides, pricing comparisons, and escalation templates. If you encounter resistance from FastestVPN or need assistance preparing your FCCPC complaint, Yafee offers templates and advisory support to ensure your cancellation succeeds.