How to cancel Apollo.Io in nigeria and recover your money

What Apollo.Io is and why nigerians subscribe

Apollo.Io is a cloud-based sales intelligence platform that helps you identify prospects, verify contact details, and automate outreach campaigns via email and other channels. Teams across Nigeria use it to build targeted prospect lists, enrich customer relationship management data, and scale sales workflows without manual prospecting.

The platform operates as a subscription service with tiered pricing: free limited access, and paid Pro, Teams, and Enterprise plans. Each tier unlocks additional lead data, contact enrichment capacity, and campaign automation features. You access Apollo.Io through its web dashboard or mobile applications available on the App Store and Google Play.

Your subscription renews automatically on your billing date unless you cancel beforehand. Understanding your cancellation rights and the procedure specific to how you purchased (directly via website or through an app store) is essential to avoid unexpected charges.

Core features and typical use cases in nigeria

Nigerian sales professionals rely on Apollo.Io for lead generation, email sequencing, and contact verification. Marketing teams use the platform to build segmented prospect lists and enrich buyer profiles. Customer success teams synchronise Apollo.Io data with their CRM systems to maintain unified prospect records.

The platform stores all campaigns, saved lists, and custom data within your account. After cancellation, your data remains accessible in read-only mode until your current billing cycle ends. You can export prospect lists or campaign records before losing access, though Apollo.Io does not automatically delete your account.

Why cancellation matters for your budget

Many Nigerian subscribers begin with a free trial or promotional offer, then discover the paid tiers exceed their budget or business needs. Others migrate to competitor platforms like HubSpot, Clearbit, or Salesloft and require a clean exit from Apollo.Io. Yafee helps thousands of Nigerian consumers understand their cancellation rights and recover refunds they are legally entitled to claim.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 governs all digital service transactions, including SaaS subscriptions like Apollo.Io.

Key protections that apply to your subscription

The FCCPA requires that Apollo.Io, as a trader, disclose your subscription terms clearly and transparently before payment. This includes renewal dates, billing amounts, and cancellation procedures. If Apollo.Io hides or obscures how to cancel, that constitutes an unfair or deceptive practice and violates your legal rights.

You also have protection against unfair contract terms. Any clause in Apollo.Io's Terms of Service that is grossly one-sided-such as an absolute refusal to refund for unauthorized charges or technical failures-may be challenged as unconscionable under the FCCPA. The Federal Competition and Consumer Protection Commission (FCCPC) can intervene on your behalf if the company refuses to remedy the breach.

Furthermore, the FCCPA mandates a statutory 7-day cooling-off period for distance contracts, which includes digital services purchased online. This period begins from the date you receive access to the service. If Apollo.Io failed to disclose this right at the point of sale, you retain the right to cancel and demand a full refund within that window, irrespective of what their Terms state.

Your legal position on refunds and cancellation

You are entitled to: A full refund within 7 days of purchase if Apollo.Io did not clearly disclose your cooling-off right. A refund of your current billing cycle if you cancel before the renewal date (depending on Apollo.Io's policy and applicable law). Cancellation without penalty if the company engages in deceptive billing practices or makes cancellation deliberately difficult. Recovery of unauthorized charges through the FCCPC or your payment provider if Apollo.Io continues billing after you cancel.

You are not entitled to: Refunds for services already rendered if you cancel after the 7-day cooling-off period and had clear disclosure of terms at purchase. A refund of unused balance if your contract terms explicitly exclude pro-rata refunds for mid-cycle cancellations (though you should challenge this with Yafee if it seems unfair).

Documentation is critical. Retain screenshots of your billing page, renewal notifications, cancellation confirmations, and any correspondence with Apollo.Io support. These become evidence if you later dispute a charge or file a complaint with the FCCPC.

Apollo.Io pricing and cancellation considerations

Understanding Apollo.Io's pricing structure helps you determine whether cancellation is the right choice and what refunds you might recover.

If you pay monthly, you face minimal financial loss when you cancel-your obligation ends at the next renewal date. If you committed to annual billing, your exposure is greater. Yafee advises reviewing your specific contract to determine whether Apollo.Io will refund the unused portion of your annual payment upon cancellation.

Step-by-step cancellation instructions for Apollo.Io

Your cancellation route depends on how you purchased your subscription and which platform you use.

Cancelling an Apollo.Io subscription purchased directly from their website

1. Log into your Apollo.Io account at apollo.io using your registered email and password.
   • If you cannot access your account, click "Forgot password" and reset your credentials via email.
2. Navigate to your account settings by clicking the profile icon or menu button (usually in the top right corner).
   • Look for "Settings", "Account", or "Billing" in the dropdown menu.
3. Select "Billing" or "Subscription" from the settings menu.
   • Your current plan, renewal date, and payment method should display here.
4. Look for a "Cancel subscription", "Downgrade", or "Manage plan" button.
   • Click it to initiate the cancellation process.
5. Apollo.Io will prompt you to confirm cancellation and may ask why you are leaving. Provide honest feedback if prompted-this does not affect your cancellation.
   • Select any reason offered (e.g., "Too expensive", "Feature mismatch", "Switching to another tool").
6. Confirm your cancellation. Apollo.Io will send a confirmation email to your registered address.
   • Verify that the confirmation states your access will end on your current renewal date.
   • Save this email as proof of cancellation.
7. If no "Cancel" button appears in your billing settings, contact Apollo.Io support directly via in-app chat, email, or their support portal.
   • Request cancellation in writing and ask for written confirmation of the cancellation date.

Cancelling an Apollo.Io subscription purchased via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Ensure you are signed in to the Google account associated with your Apollo.Io purchase.
2. Tap your profile icon (top right corner) and select "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Find Apollo.Io in your active subscriptions list and tap it.
   • If you cannot find it, scroll through your full subscription list.
4. Tap "Cancel subscription" or "Unsubscribe".
   • Google Play will confirm the cancellation and state your final billing date.
5. Google Play will send a confirmation email. Screenshot or save this email as proof.
   • Your Apollo.Io access will end on your renewal date; you will not be charged again.
6. Log into your Apollo.Io web account separately to verify your plan now shows as "Free" or "Cancelled".
   • If your Apollo.Io account still shows an active plan after Google Play cancellation, contact Apollo.Io support to sync the cancellation.

Cancelling an Apollo.Io subscription purchased via the app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Scroll to the top and tap your Apple ID profile card.
2. Tap "Subscriptions".
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Find Apollo.Io in the list and tap it.
   • The subscription details screen will show your renewal date and plan name.
4. Tap "Cancel subscription" or "Cancel free trial" (depending on your status).
   • Apple will ask you to confirm; tap "Confirm" to proceed.
5. You will receive confirmation that your subscription has been cancelled. Apple will send a cancellation email to your registered Apple ID email address.
   • Save this email as proof of cancellation.
6. Log into your Apollo.Io web account to verify your plan reflects the cancellation.
   • If the web account still shows an active subscription, contact Apollo.Io support to ensure both platforms are synced.

What happens after you cancel Apollo.Io

Cancellation is not instantaneous; your obligations and access depend on your billing cycle and the platform through which you cancelled.

Immediate effects of cancellation

Upon cancellation, Apollo.Io will not charge you at the next renewal date. Your subscription status changes from "Active" to "Cancelled" or "Suspended" in your account settings. You retain read-only access to your account data (campaigns, prospect lists, custom fields) until your current billing cycle expires.

Your exported data-downloaded as CSV files or synced to your CRM-remains in your possession. You do not lose prospect information you have already captured or campaigns you have already built.

Data retention and account deletion

After your access ends, Apollo.Io retains your account for a period (typically 30-90 days) to allow you to recover data or reactivate if you change your mind. After that retention window closes, the company may delete your account and data permanently.

If you require permanent data deletion before the standard retention period, contact Apollo.Io support in writing and request account deletion. Keep a copy of this request for your records. Under the FCCPA and data protection principles, Apollo.Io must honor reasonable deletion requests within a reasonable timeframe.

Reactivating your account

If you cancel and later decide to return, you can reactivate your Apollo.Io account by logging in and selecting a new plan. You may be offered a promotional discount if you reactivate within a short window. Your old data may be restored if the account was not permanently deleted.

Refunds and billing disputes for Apollo.Io

Your right to a refund depends on when you cancel and the terms of your subscription.

When Apollo.Io must refund your money

You are entitled to a full refund if you cancel within 7 days of your initial purchase and Apollo.Io did not clearly disclose your cooling-off right in writing before or at the point of sale. This right applies under the FCCPA and cannot be waived by Apollo.Io's Terms of Service.

You may be entitled to a pro-rata refund of unused balance if you cancel mid-cycle and your contract or Apollo.Io's published policy permits such refunds. A pro-rata refund means you recover the portion of your payment that covers the remaining days until your renewal date.

You are entitled to dispute and recover any charges made to your account after you submitted a valid cancellation request, provided you have evidence that you cancelled in time.

How to request a refund from Apollo.Io

1. Gather evidence of your cancellation: screenshots of your cancellation confirmation, the email receipt from Apollo.Io or your app store platform, and your billing statement showing the charge in question.
   • Yafee recommends creating a dedicated folder with screenshots and saved emails for easy reference.
2. Log into your Apollo.Io account and navigate to "Billing" or "Invoices".
   • Locate the invoice corresponding to the charge you dispute.
3. Look for a "Request refund" or "Dispute charge" option in the billing section.
   • If no such option exists, proceed to step 4 (contact support directly).
4. Contact Apollo.Io support via in-app chat, email, or their support portal. Use a clear subject line: "Refund request following subscription cancellation".
   • State the date you cancelled, the charge(s) in question, and the amount you request.
   • Attach or reference your cancellation confirmation.
5. Apollo.Io will review your request and respond within 10-15 business days. They will either approve the refund, partially refund, or deny with an explanation.
   • If they deny your refund but you believe the charge violates the FCCPA or your rights, escalate to the next step.
6. If Apollo.Io refuses a refund you are entitled to, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
   • You can file online at fccpc.gov.ng or in writing to their Lagos office (see contact details below).
   • Attach all evidence: cancellation proof, billing statements, correspondence with Apollo.Io, and your refund request.
7. You can also contact your payment provider (your bank, credit card company, or mobile money operator) and request a chargeback or reversal of the disputed charge.
   • Provide the same evidence to your payment provider; they will initiate a formal dispute process.

Typical refund timelines

If Apollo.Io approves your refund, the money typically returns to your original payment method within 5-10 business days. If you paid via credit card, the refund appears as a credit on your statement. If you paid via bank transfer or mobile money, the refund is sent to your registered account number.

If you initiate a chargeback through your bank, the process takes 20-45 days. During this time, your payment provider investigates and requests Apollo.Io's response. Yafee recommends allowing the company 14 days to respond to your direct refund request before escalating to a chargeback, as direct resolution is faster.

Common cancellation mistakes and how to avoid them

Cancellation is straightforward, but small errors can delay your exit or leave you vulnerable to continued charges. Take confidence in the steps above; thousands of Nigerian subscribers have cancelled successfully by following them.

Mistake 1: confusing downgrade with cancellation

Downgrading your plan (e.g., from Pro to Free) is not the same as cancellation. If you downgrade, your account remains active on the lower tier and you will still be billed for the free plan (or a lower paid tier) at renewal. To exit entirely, you must select "Cancel subscription", not "Downgrade plan".

Mistake 2: cancelling in one platform but not the other

If you subscribed through Google Play or the App Store, cancelling only on the app store does not automatically cancel your Apollo.Io web account. You must cancel in both places or verify after app store cancellation that your web account reflects the change. Contact Apollo.Io support if there is a mismatch.

Mistake 3: not waiting for a confirmation email

After you cancel, always wait for a confirmation email from Apollo.Io or your app store platform. This email is your proof of cancellation. Without it, you cannot dispute later charges or prove you cancelled in time for a 7-day refund claim.

Mistake 4: ignoring charges after cancellation

If Apollo.Io continues to charge you after cancellation, do not ignore the charge. Contact Apollo.Io support within 14 days of the unwanted charge and request a reversal. If they refuse, escalate to your bank or the FCCPC. Waiting longer weakens your case.

Mistake 5: deleting your account before exporting data

If you request account deletion immediately after cancellation, you risk losing access to your prospect lists, campaigns, and custom data before you have exported them. Export all your data first, confirm the export is complete, then request deletion.

Comparison table: staying versus cancelling Apollo.Io

Use this table to weigh the pros and cons of cancelling your Apollo.Io subscription.

Yafee recommends exporting your prospect data and completed campaign results before cancelling, so you retain a record of your work and can migrate to a cheaper alternative if needed.

Apollo.Io contact details for cancellation and complaints in nigeria

If you encounter resistance during cancellation or need to escalate a dispute, use the contact information below.

Apollo.Io support channels

In-app support: Log into your Apollo.Io account and click the chat icon (usually bottom right) to message Apollo.Io support live. Response times are typically 24-48 hours.

Email support: Contact Apollo.Io at [email protected] with your issue. Reference your account email and a clear description of your cancellation request or refund dispute. Request a response within 5 business days.

Support portal: Visit apollo.io/support or apollo.io/help-center to browse common issues, submit a ticket, or track existing requests.

Main headquarters: Apollo.Io operates from San Francisco, California, United States. For formal correspondence, you may send written notice to their registered office address (available in their Terms of Service at apollo.io/terms).

Escalation: federal competition and consumer protection commission (FCCPC)

If Apollo.Io refuses your cancellation request or refund without lawful justification, file a formal complaint with the FCCPC.

FCCPC website: fccpc.gov.ng

FCCPC email: [email protected] or [email protected]

FCCPC mailing address: Federal Competition and Consumer Protection Commission, Lera House, Plot 441C Cadastral Zone A0, Central Area District, Abuja FCT, Nigeria.

Complaint submission: You can file a complaint online via their portal or send a written letter (by post or courier) detailing your dispute, the date of the incident, all correspondence with Apollo.Io, and your requested remedy. The FCCPC will investigate and contact Apollo.Io on your behalf.

Payment provider chargeback

If you paid by credit card, debit card, or bank transfer, contact your bank or payment provider and request a dispute reversal for the unauthorized or disputed charges. Provide your payment provider with proof of cancellation and the charges in question. Your bank will then formally dispute the transaction with Apollo.Io and may reverse the charge within 45 days.

Final checklist before and after cancelling Apollo.Io

Use this checklist to ensure you complete every step and protect your interests.

• Log into your Apollo.Io account and verify your current plan, renewal date, and billing method.
• Export all prospect data, campaign results, and custom fields to CSV or another format; save to your computer or cloud storage.
• Screenshot your billing page showing the current subscription and renewal date (proof of what you are cancelling).
• Navigate to your subscription settings and select "Cancel subscription" (not "Downgrade").
• Complete the cancellation confirmation and screenshot the final confirmation screen.
• Wait for a confirmation email from Apollo.Io or your app store platform; save this email.
• After 24 hours, log back into Apollo.Io and verify your plan now shows "Free" or "Cancelled".
• If you cancelled via app store, verify the web account reflects the cancellation; if not, contact support.
• Set a calendar reminder for the day before your final renewal date to confirm no charge is pending.
• If an unwanted charge appears, contact Apollo.Io support within 14 days with your cancellation proof and request a reversal.
• If Apollo.Io refuses your refund, file a complaint with the FCCPC within 60 days of the disputed charge.

Summary and next steps

Cancelling Apollo.Io in Nigeria is a straightforward process protected by the Federal Competition and Consumer Protection Act (FCCPA) 2018. You have the right to clear cancellation procedures, a 7-day cooling-off period, and refunds for unauthorized charges. The steps differ depending on whether you subscribed directly or via an app store, but all routes lead to the same outcome: your subscription ends at your next renewal date, and you are not charged again.

Export your data before cancellation, retain all confirmation emails, and escalate to the FCCPC if Apollo.Io refuses to honour your cancellation or return your money. Yafee has helped thousands of Nigerian consumers navigate SaaS cancellations and dispute unfair billing practices. Whether you are switching to a competitor, tightening your budget, or no longer need Apollo.Io's features, the process is quick, your rights are clear, and recovery of wrongful charges is possible with the right documentation.

Take action today. Follow the step-by-step instructions above, save your confirmation email, and monitor your next billing cycle to ensure the charge does not appear. If you encounter any resistance from Apollo.Io, Yafee is here to guide you through escalation with the FCCPC or your payment provider. Your data, your budget, and your peace of mind are worth protecting.