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Frequently asked questions
Cancel Unison: The Right Way in Nigeria
How to cancel Unison in nigeria and reclaim your money
Understanding Unison and why you might want to cancel
Unison operates multiple services globally, but this guide focuses exclusively on Unison offerings available in Nigeria, particularly Green Unison's agro-processing products and voice translation services. If you have signed up for a Unison service and now wish to exit, you are in the right place. At Yafee, we help thousands of Nigerian consumers navigate cancellations every month, and we understand that the process can feel opaque or deliberately obstructed. The truth is straightforward: you possess legal rights under Nigerian consumer law, and you deserve absolute clarity on how to exercise them.
Whether you ordered agro-processing goods from Green Unison, subscribed to a voice translation or language app, or accessed any other Unison product available in Nigeria, your decision to cancel merits respect and a transparent path forward. This guide walks you through your cancellation options, statutory timelines, refund entitlements, and your legal protections under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
What Unison services operate in nigeria
Green Unison provides agro-processing products and services within Nigeria and must comply with Nigerian consumer protection law for orders, dispatch, returns, and refunds. Unison also operates voice translation and AI-powered language applications available in Nigeria through major app stores. Other Unison services, such as Unison Home Equity in the United States, follow completely different regulatory frameworks and are not covered in this guide. We focus exclusively on Nigerian operations and the consumer protections that apply to you as a Nigerian resident.
Why cancellation matters and when you might exercise this right
You cancel a Unison service or order for legitimate reasons: the product does not meet your expectations, you have changed your mind about a purchase, you have spotted unexpected recurring charges, or you simply no longer need the service. Whatever your reason, you hold legal grounds to cancel under Nigerian law, and Yafee ensures you know exactly how to do it without losing money or becoming trapped in a loop with customer support.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you as a consumer, and those protections extend to every purchase or subscription you make online or offline.
What the federal competition and consumer protection act guarantees
Under the FCCPA 2018, you hold the explicit right to cancel a service within 14 calendar days of purchase if you change your mind, regardless of whether the product is faulty. This is known as the cooling-off period. For orders placed online, this period begins on the date you receive your goods or receive confirmation of the service, not when you place your order. If Unison refuses to honour this window, they violate your statutory rights.
You also hold the right to a full refund if goods are defective, damaged, or not as described in the product listing. Unison must process refunds within a reasonable timeframe, which standard practice sets at 7 to 14 business days once they receive your returned item in resaleable condition. If Unison delays beyond this window without explanation, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's independent consumer protection authority.
Your legal position regarding Unison cancellations
You have a statutory right to cancel within 14 days of purchase under the FCCPA 2018. Unison cannot impose unreasonable restocking fees, require you to pay return shipping, or refuse a refund on the basis that you have changed your mind. If the product was faulty or misrepresented at the point of purchase, your cancellation right extends beyond 14 days, and you may claim a full refund or replacement. Keep all evidence of your purchase, any defect, and all communications with Unison. If the company refuses to comply, you can file a complaint with the FCCPC without cost.
How to reference your rights when contacting Unison
When you contact Unison to cancel, reference the FCCPA explicitly. Write: "I am exercising my right to cancel under the Federal Competition and Consumer Protection Act 2018, section 105." This shifts the conversation immediately because the company knows you understand the law. If they resist, inform them in writing that you will report the violation to the FCCPC. Yafee recommends keeping this language professional and factual, not aggressive, but do not back down from your entitlement.
Cancellation methods and timelines for Unison
How you cancel Unison depends on whether your order has been dispatched and which Unison service you are using.
Cancellation before dispatch
If your Unison order has not yet been dispatched, you can cancel and receive a full refund. Contact Unison customer support immediately through the channels listed at the end of this guide. Provide your order number and request cancellation before the item ships. Unison should confirm cancellation within 24 hours and process your refund within 7 business days.
Cancellation after dispatch
If your order has already dispatched but you wish to cancel, you exercise your 14-day cooling-off right upon receipt. Contact Unison within this window and request a return label or instructions for returning the goods. You must return the item in original, resaleable condition with all packaging and documentation. Once Unison receives your return and inspects it, they must refund you within 7 to 14 business days. Unison may not deduct a restocking fee simply because you changed your mind.
Cancellation of subscription services
If you subscribed to a Unison voice translation app or language service, you can cancel your subscription at any time. The 14-day cooling-off period applies from the date of your first subscription charge. Log into your account, navigate to subscription settings, and select "Cancel Subscription." If you cannot find the cancellation option online, contact Unison support and request immediate cancellation in writing. Unison must cease billing within the next billing cycle and process any pro-rata refund due within 7 business days.
Step-by-step cancellation procedure for Unison
Follow these steps to cancel your Unison order or subscription and secure your refund.
Step one: gather your order and account information
- Locate your order confirmation email from Unison. Note your order number, order date, and the email address linked to your account.
- If you subscribed to a service, log into your Unison account and take a screenshot of your subscription details, including the subscription start date and current billing amount.
- Verify the date you received the product or the date your subscription commenced. You must cancel within 14 calendar days of this date to exercise your statutory right.
Step two: contact Unison through the correct channel
- Visit the Unison Global contact page at unisonglobal.com/contact or the support section within your Unison app.
- Select the cancellation or refund option if available, or choose "General Inquiry" and specify "Cancellation Request" in the subject line.
- If no online form is available, send an email to Unison support with the subject line: "Cancellation Request - Order [Your Order Number]" or "Subscription Cancellation Request - Account [Your Email]."
- Yafee advises you to send this email via a channel that provides read receipts or delivery confirmation, such as certified email or registered mail, to prove you submitted your cancellation within the 14-day window.
Step three: state your cancellation request clearly and reference the law
- In your email or form submission, write: "I request cancellation of my order/subscription under the Federal Competition and Consumer Protection Act 2018, section 105. My order number is [number], and I purchased on [date]. I am within the 14-day cooling-off period."
- If the product is defective or not as described, state: "The product is [faulty/damaged/not as advertised]. I request a full refund under the FCCPA 2018."
- Provide your full name, contact number, and the email address linked to your Unison account.
- Request written confirmation of your cancellation and the date by which Unison will process your refund.
Step four: return the product if required
- If you received physical goods, await Unison's return instructions. They must provide a return address or prepaid return label within 2 business days of your cancellation request.
- Pack the item securely in its original packaging with all accessories, manuals, and documentation. Do not use the product further.
- Ship the item to the address provided and retain your shipping receipt and tracking number. This proves the date you dispatched the return.
- Unison should receive the item within 5 to 7 business days. Once they inspect it and confirm it is in resaleable condition, they will process your refund.
Step five: follow up if Unison does not refund within 14 days
- If 14 business days pass from the date Unison received your return and you have not received a refund, send a follow-up email. Reference your original cancellation request and your shipping tracking number.
- Write: "I submitted a cancellation request on [date]. I returned the product on [date] with tracking number [number]. Fourteen business days have passed. Please confirm the refund status and processing date."
- If Unison does not respond or refuses to refund within 48 hours of your follow-up, escalate to the FCCPC by filing a complaint at fccpc.gov.ng or by contacting them at the address provided in the "Escalation and complaints" section below.
Refund timelines and payment methods
Understanding when and how Unison will refund you prevents confusion and protects you if they delay.
Standard refund timelines
Once Unison receives and inspects your returned product, they must process a refund within 7 to 14 business days. This is standard practice across Nigerian e-commerce and is supported by the FCCPA 2018. The timeline begins on the date Unison receives the item, not on the date you ship it. Consequently, you must track your return carefully and ensure Unison acknowledges receipt in writing.
Refund payment methods
Unison will refund you to your original payment method. If you paid by debit card, the refund appears in your bank account within 3 to 5 business days after Unison processes it, depending on your bank. If you paid via mobile money (e.g., MTN Mobile Money, Airtel Money) or a third-party payment platform, the refund may take 2 to 7 business days to reach your account. Yafee recommends checking your bank statement rather than relying solely on email notifications, as refunds sometimes process silently.
Partial refunds and deductions
Unison may only deduct from your refund if the product is returned damaged due to your misuse or is missing components you removed. They cannot deduct a "restocking fee" simply because you changed your mind. If you see an unexplained deduction, contact Unison immediately and request a full itemized breakdown of what was deducted and why. If they cannot justify the deduction with reference to actual damage, demand the full refund. If they refuse, escalate to the FCCPC.
Pricing and service comparison table
This table summarizes the main Unison services available in Nigeria, their typical costs, and cancellation terms.
| Service | Typical cost (NGN) | Billing model | Cooling-off period | Recommended action |
|---|---|---|---|---|
| Green Unison agro-processing order | ₦5,000 - ₦50,000 | One-time purchase | 14 days from receipt | Cancel within 14 days for full refund |
| Unison voice translation app (monthly) | ₦2,990 - ₦9,990 | Monthly subscription | 14 days from first charge | Cancel within 14 days to avoid next charge |
| Unison language app (annual) | ₦29,900 - ₦99,900 | Annual subscription | 14 days from first charge | Cancel immediately if dissatisfied; pro-rata refund applies |
| Green Unison premium membership | ₦10,000 - ₦25,000 | Monthly or annual | 14 days from enrollment | Cancel within 14 days; after that, follow cancellation steps |
Common mistakes that delay or prevent your refund
Most cancellations succeed when you follow the law precisely and provide clear written documentation.
Mistake one: cancelling by phone only without written confirmation
If you call Unison customer support and verbally request a cancellation, the company may claim they have no record of your call. Always follow up phone calls with a written email that references the date and time of your call, the name of the representative you spoke to (if provided), and your explicit cancellation request. This creates a documented trail. Yafee strongly advises that you never rely on a phone call alone.
Mistake two: exceeding the 14-day cooling-off period
The 14-day window is strict under the FCCPA 2018. If you miss this deadline and the product is not faulty, you lose your statutory cooling-off right. However, if you can prove the product is defective or misrepresented, you retain a cancellation right beyond 14 days. Keep receipts and take photographs of any defects with the date stamp visible.
Mistake three: returning goods without a tracking number or proof of dispatch
If you return a product without tracking, Unison may claim they never received it and refuse your refund. Always use a courier service that provides a tracking number and signature confirmation. Send Unison a tracking number within 24 hours of dispatch so they can monitor the shipment. Retain your receipt and tracking information for at least 60 days after the return.
Mistake four: accepting a partial refund without questioning it
If Unison refunds you a smaller amount than expected, do not accept it silently. Demand an itemized breakdown of what was deducted and why. If the deduction is not justified by damage you caused or components you removed, demand the full refund in writing. Reference the FCCPA 2018 and state that you will escalate to the FCCPC if the full amount is not refunded within 48 hours.
Mistake five: not escalating to the FCCPC when Unison refuses
If Unison ignores your cancellation request or refuses to refund without legal justification, do not give up. File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) immediately. The FCCPC has the power to compel Unison to refund you and to impose penalties on the company for non-compliance. Yafee has seen dozens of cases resolved within 30 days of FCCPC escalation.
After your cancellation: what happens next
Your cancellation does not end with a refund; you must verify the transaction and protect yourself from future unwanted charges.
Verify your refund has been processed
After Unison confirms your refund in writing, check your bank account or mobile wallet within 3 to 7 business days. If the refund does not appear, contact your bank and request a trace on the refund transaction. Provide Unison's written refund confirmation and your order number. Your bank can track the refund and confirm whether it was sent correctly or if there was a technical error.
Confirm your subscription has been cancelled
If you cancelled a subscription service, log into your Unison account the following month and verify that no new charge appears. If a charge is still present, contact Unison immediately and provide proof of your cancellation request. Do not wait for multiple unauthorized charges to accumulate.
Remove your payment method if you wish
To prevent future accidental charges from Unison, log into your account settings and remove the debit card or payment method you used. This ensures Unison cannot bill you again even if a system error occurs. Yafee recommends doing this within 48 hours of cancellation confirmation.
Report fraudulent activity to your bank
If Unison continues to charge you after you have cancelled and escalated to the FCCPC, contact your bank immediately and report the transaction as unauthorized. Your bank can reverse the charges and may issue you a replacement card if fraud is suspected. Provide the bank with copies of your cancellation request and Unison's confirmation of cancellation.
Escalation and complaints to the FCCPC
If Unison refuses to honour your cancellation or delays a refund beyond 14 business days, you can escalate without cost to Nigeria's consumer protection authority.
Filing a complaint with the federal competition and consumer protection commission
The FCCPC is an independent statutory body established under the FCCPA 2018 to investigate consumer complaints and enforce consumer rights. You can file a complaint online at fccpc.gov.ng or by post. Provide the following:
- Your full name and contact details
- Your order number and the date you placed the order
- A clear description of what you requested (cancellation and refund) and what Unison refused or failed to do
- Copies of all email correspondence, order confirmations, and cancellation requests you sent to Unison
- Proof that you have given Unison 14 days to respond to your cancellation request
- The amount you paid and the amount you expect to recover
Escalation address for the FCCPC
Post complaints to:
Federal Competition and Consumer Protection Commission (FCCPC)
Plot 1109, Aminu Kano Crescent
Wuse II, Abuja FCT 900211
Nigeria
Telephone: +234 811 799 4999
Email: [email protected]
Website: fccpc.gov.ng
What the FCCPC will do
Once you file a complaint, the FCCPC will investigate Unison's conduct within 30 days. If they find that Unison violated the FCCPA 2018, they will order the company to refund you and may impose a penalty. The FCCPC can also prevent Unison from operating in Nigeria if violations are severe or repeated. Your complaint is free and does not require a lawyer.
Checklist before and after cancellation
Use this checklist to ensure you have completed every step and protected yourself from error.
| Task | Status | Deadline |
|---|---|---|
| Confirm purchase date and cooling-off deadline (14 days from purchase) | ☐ | Within 24 hours of deciding to cancel |
| Gather order number, order confirmation email, and account details | ☐ | Within 24 hours of deciding to cancel |
| Send written cancellation request referencing FCCPA 2018 to Unison support | ☐ | Within 14 days of purchase |
| Receive Unison's written confirmation of cancellation | ☐ | Within 2 business days |
| Return physical product with tracking number (if applicable) | ☐ | Within 7 days of receiving return instructions |
| Verify refund appears in your bank account | ☐ | Within 14 business days of Unison receiving the return |
| Confirm no new charges appear in subsequent billing cycle | ☐ | First day of next billing month |
| File FCCPC complaint if refund does not arrive or is disputed | ☐ | Within 30 days of expected refund date |
Contact information for Unison in nigeria
Use these contact channels to submit your cancellation request and track your refund.
Unison global contact details
The following contact details are sourced from the official Unison Global contact page and are current as of the publication date of this guide.
Unison Global (main contact)
Website: unisonglobal.com/contact
Support email: [email protected]
Telephone: Check the support section of your Unison app for region-specific numbers
Green Unison (agro-processing orders in Nigeria)
Orders and returns are typically managed through the main Unison support channel above. If you have a Green Unison-specific order, reference "Green Unison order" in the subject line of your cancellation email so your request is routed correctly.
When you contact Unison, always reference the Federal Competition and Consumer Protection Act 2018 and the contact method in writing (email or submitted form) so Unison cannot deny receipt of your cancellation request. Yafee advises that you retain copies of all correspondence and escalate to the FCCPC if Unison does not respond within 48 hours or refuses your cancellation within 14 business days of your request.
Summary and next steps
Cancelling Unison in Nigeria is straightforward when you understand your rights under the Federal Competition and Consumer Protection Act 2018. You have a statutory right to cancel within 14 days of purchase and to receive a full refund if the product is faulty or not as described. Unison cannot refuse your cancellation or impose unreasonable fees, and if they do, the FCCPC has the power to compel them to refund you and to penalize the company.
To cancel, contact Unison in writing within the 14-day cooling-off period, reference the FCCPA 2018, and request written confirmation. Return physical goods with a tracking number if required. Follow up if you do not receive your refund within 14 business days of Unison receiving the item. If Unison refuses or delays, file a complaint with the FCCPC at fccpc.gov.ng.
Yafee has helped thousands of Nigerian consumers cancel subscriptions, recover refunds, and hold companies accountable under consumer protection law. Your cancellation is a legal right, not a favour. Execute it confidently, document every step, and do not hesitate to escalate to the FCCPC if Unison obstructs your refund. For further guidance on cancelling other services in Nigeria or to report your Unison experience, visit Yafee at yafee.com, where our network of contract law specialists and consumer advocates stands ready to support you.