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Frequently asked questions
Cancel Storyblocks: The Right Way in Nigeria
How to cancel Storyblocks in nigeria and protect your subscription rights
Why you might cancel Storyblocks and what you need to know first
Storyblocks is a subscription platform that grants you unlimited access to royalty-free digital assets: video clips, music tracks, sound effects, photographs, vector graphics, illustrations and design templates. Content creators, marketing professionals and small business owners use Storyblocks to source affordable media for projects without licensing complications.
If your subscription no longer serves your needs, cancelling is your right as a Nigerian consumer. Whether the monthly or annual cost no longer fits your budget, you've discovered cheaper alternatives, or you simply don't download enough content to justify the fee, you can end your subscription at any time. Yafee has supported thousands of Nigerian users in cancelling unwanted digital subscriptions, and this guide walks you through every step with precision and legal backing.
How Storyblocks subscription tiers work
Storyblocks operates three primary subscription levels. The Starter plan limits your monthly downloads but costs less upfront. The Unlimited All Access plan removes download caps and includes standard editing features. The Unlimited Pro tier adds integration with Adobe Creative Cloud tools and priority customer support. Each tier renews on your chosen billing cycle, typically monthly or annually.
Your purchase channel determines cancellation method and refund eligibility. If you subscribe directly through Storyblocks' website, Storyblocks handles cancellation and refunds. If you subscribed via Apple App Store or Google Play Store, Apple or Google manages your subscription and processes cancellations, not Storyblocks. This distinction matters because each platform has different cancellation procedures and refund windows.
Common reasons nigerian subscribers cancel
You might cancel because your project is complete, you've switched to free alternatives like Unsplash or Pixabay, or the subscription cost exceeds your budget for occasional use. Some subscribers realise they download fewer assets than anticipated, making the annual commitment unnecessary. Others prefer purchasing individual licences when needed rather than maintaining a standing subscription.
Before you cancel, gather download receipts, licence certificates and usage records, particularly if you've used Storyblocks content for commercial projects. This documentation protects you if disputes arise about usage rights or billing.
Your consumer rights under nigerian law and the FCCPA
Nigerian consumer law grants you specific protections when cancelling digital subscriptions, rooted in the Federal Competition and Consumer Protection Act 2018 (FCCPA).
How the federal competition and consumer protection act protects you
The FCCPA 2018 establishes that every business-including Storyblocks-must display its terms, pricing, billing frequency and cancellation method clearly before you pay. This transparency requirement means Storyblocks cannot hide cancellation behind obscure links, require unnecessary steps, or demand proof you "haven't used the service enough."
The Act gives you the right to cancel without unreasonable delay or barriers. If Storyblocks ignores a legitimate cancellation request, continues charging after you cancel, or refuses to provide a cancellation method, the company violates your consumer rights under the FCCPA.
Your legal position: You have a statutory right to cancel any subscription service without penalty, provided you follow the company's published cancellation procedure. If Storyblocks fails to cancel or continues charging you, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer enforcement agency, at no cost to you.
When you qualify for a refund or chargeback
Storyblocks typically states that subscription fees are non-refundable once processed. However, the FCCPA creates exceptions. You may claim a refund if Storyblocks misrepresented the service, failed to deliver promised features, or if you cancelled within a reasonable cooling-off period and the company didn't clearly disclose this non-refund policy beforehand.
If Storyblocks denies a justified refund, the FCCPC can investigate and compel repayment. Additionally, if you paid by debit card or credit card, your bank's chargeback process offers a second recovery route. Contact your bank immediately after Storyblocks refuses cancellation or refund; banks typically have 120 days to investigate.
Yafee recommends documenting every step: save cancellation confirmation emails, take screenshots of the cancellation screen, and note the exact date you cancelled. These records prove your intent and timing if you need to dispute charges later.
Where to find Storyblocks cancellation options and contact details
Your cancellation method depends on how and where you purchased your subscription.
Cancel a direct Storyblocks web subscription
If you subscribed through storyblocks.com, you cancel directly with Storyblocks. Log into your account, navigate to account settings or subscription management, and select the cancel option. The platform typically deactivates your subscription at the end of your current billing period-you retain access until that date.
If the online cancellation option fails or you receive an error, contact Storyblocks support. The company operates a support portal accessible from their website. Yafee advises submitting your cancellation request in writing (email) rather than using live chat, so you have a permanent record of your request and the date you sent it.
Cancel an apple app store subscription
If you subscribed via iPhone, iPad or Mac, Apple manages your subscription, not Storyblocks. Open Settings, tap your name, select Subscriptions, find Storyblocks, and choose "Cancel Subscription." Apple immediately deactivates your subscription (you lose access to Storyblocks features instantly, not at the end of the billing period). Apple does not charge you again after cancellation.
Cancel a google play store subscription
If you subscribed via Android phone, tablet or the Google Play Store on any device, Google manages your subscription. Open Google Play Store, tap your profile icon, select Payments and Subscriptions, tap Subscriptions, choose Storyblocks, and tap Cancel Subscription. Like Apple, Google terminates access immediately and stops future charges.
Contact information if online cancellation fails
Storyblocks does not maintain a Nigeria-specific mailing address for cancellation requests. The company's registered U.S. address is: Storyblocks, 333 Bush Street, Suite 1800, San Francisco, CA 94104, United States. While Storyblocks should process cancellations through your account settings, if you encounter persistent technical issues, you may send a written cancellation request to this address, marked "Cancellation Request."
Include your full name, email address associated with your Storyblocks account, subscription plan name and the date you wish to cancel. Send it via registered post or email if the company provides an email address on its website. Keep proof of posting or email delivery.
If the U.S. address is unreachable or fails, escalate your complaint to the FCCPC through their official website. The FCCPC can compel Storyblocks to honour your cancellation request if the company is operating in Nigeria's digital market.
Step-by-step cancellation process for nigerian users
Follow this procedure to cancel safely and document your cancellation for future reference.
Step 1: log into your Storyblocks account and locate subscription settings
- Visit storyblocks.com and sign in with your email and password.
- Navigate to Account Settings (usually found in the top-right menu or account dropdown).
- Look for "Subscription," "Billing," "Plans" or "Membership."
- If you cannot find subscription settings, contact Storyblocks support immediately via the Help Centre on their website.
Step 2: review your current subscription details
- Confirm your active plan name (Starter, Unlimited All Access, or Unlimited Pro).
- Note your next billing date and the amount you will be charged.
- Check whether your subscription renews monthly or annually.
- Take a screenshot of this page showing your active subscription, billing date and plan name.
Step 3: initiate cancellation and confirm the effective date
- Click "Cancel Subscription," "End Membership" or equivalent button on the subscription settings page.
- Storyblocks will ask why you're cancelling. Select a reason (optional, but helpful for your records) and proceed.
- The platform will display your cancellation effective date. If you cancel mid-cycle, Storyblocks typically allows access until your paid period ends. If you cancel near renewal, access may stop immediately.
- Confirm the cancellation by clicking the final confirmation button. Do not close the page until you see "Cancellation Confirmed" or similar language.
- Screenshot the confirmation page showing the cancellation was successful and the date your access will end.
Step 4: save your cancellation confirmation email
- Storyblocks will send a confirmation email to your registered email address within 24 hours. Open this email immediately upon receipt.
- The email will state: your cancellation was processed, the date your subscription ends, and your access period.
- Save this email in a dedicated folder. Do not delete it for at least 12 months.
- If you do not receive a confirmation email within 24 hours, contact Storyblocks support with your cancellation date and time to request written proof.
Step 5: verify no further charges appear on your account
- Check your Storyblocks account one week after the cancellation effective date to confirm your subscription shows as "Cancelled" or "Inactive."
- Review your bank or credit card statement 7 to 10 days after cancellation to ensure Storyblocks did not charge you again.
- If a charge appears after your cancellation date, contact your bank immediately and request a chargeback. Provide the bank with your cancellation confirmation email and screenshots.
Pricing comparison and what you pay for each Storyblocks plan
Understanding Storyblocks' pricing structure helps you decide whether cancellation is the right choice or whether a downgrade to a lower-cost tier suits you better.
| Subscription plan | Monthly cost (NGN) | Annual cost (NGN) | Download limit | Best for |
|---|---|---|---|---|
| Starter | ₦4,500-₦5,500 | ₦45,000-₦55,000 | 50 downloads/month | Occasional users, small projects |
| Unlimited All Access | ₦8,000-₦10,000 | ₦80,000-₦100,000 | Unlimited downloads | Regular creators, agencies |
| Unlimited Pro | ₦12,000-₦14,500 | ₦120,000-₦145,000 | Unlimited + Adobe integration | Professional teams, heavy users |
Prices vary based on promotional offers, currency exchange rates and your billing region. Before you cancel outright, compare these costs against free alternatives (Unsplash, Pixabay, Pexels) or per-download stock services. If you rarely download assets, cancellation makes financial sense. If you use Storyblocks frequently, downgrading to Starter may be cheaper than cancelling entirely and repurchasing individual licences later.
What happens after you cancel your Storyblocks subscription
Cancellation ends your access to Storyblocks' library, but several important details affect your content and your rights.
Access to your downloaded content after cancellation
Once your subscription expires, you cannot download new assets or access the Storyblocks library. However, assets you downloaded before cancellation remain yours under the licence you received at the time of download. You can continue using that content in personal and commercial projects indefinitely, provided you do not redistribute or resell the files themselves.
Storyblocks retains copies of your account history and download records for 12 months. If you need proof you licensed a particular asset (for copyright or commercial purposes), contact Storyblocks support and request your download history and licence certificates. Yafee recommends saving your own records: export your download list from your account settings before cancelling, in case you need to prove usage later.
Your ability to reactivate or re-subscribe
After cancellation, you can re-subscribe to Storyblocks at any time by logging into your account or purchasing a new subscription. There is no penalty or waiting period. However, you will not recover any pro-rated refund for unused time in your original subscription-this is why timing your cancellation near your renewal date is important.
Removal of your personal data
Storyblocks will not automatically delete your account after cancellation. Your email, payment information and download history remain in their system. If you want complete account deletion, you must submit a separate "right to be forgotten" request under the FCCPA's data protection provisions. Contact Storyblocks support and clearly state you wish your account and all associated data permanently deleted. The company has 30 days to comply or must explain why deletion cannot occur.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the right steps, and Yafee has seen that most cancellation problems arise from preventable oversights.
Mistake 1: cancelling via app store but not checking your Storyblocks account
If you cancel through Apple App Store or Google Play, that cancels the app store subscription, but your Storyblocks account may still show as active. Always log into storyblocks.com after cancelling through an app store to verify your subscription is deactivated. If it remains active, cancel directly on the Storyblocks website.
Mistake 2: assuming cancellation applies to all connected payment methods
If you added multiple payment methods to your Storyblocks account (credit card, debit card, PayPal), cancelling the subscription cancels it across all methods. However, if you set up separate subscriptions in different app stores (Apple and Google) using different payment methods, you must cancel each subscription separately. Many users forget they have duplicate subscriptions and continue being charged twice.
Mistake 3: not saving cancellation confirmation before closing your browser
If you cancel and immediately close your browser without saving the confirmation email or taking screenshots, you may lose proof of cancellation. Always wait for the confirmation email and save it before you log out. If a dispute arises weeks later, this email is your strongest evidence that you cancelled on a specific date.
Mistake 4: cancelling just after the renewal date
If you cancel one day after Storyblocks charges you for the next billing period, you will not receive a pro-rated refund. Storyblocks' policy is that you forfeit unused time once payment is received. Cancel just before your renewal date to avoid this loss. Set a calendar reminder for 3 days before your next billing date to cancel if you no longer want the service.
Mistake 5: contacting Storyblocks by phone when email is more reliable
Storyblocks may not offer phone support for Nigerian users. Use email or the support portal instead, so you have a written record of your cancellation request and the company's response. If support claims they never received your request, your email has a timestamp and delivery receipt as proof.
When to request a refund and how to escalate if Storyblocks refuses
Storyblocks' standard policy denies refunds for used or partially used subscription periods. However, Nigerian law creates circumstances in which you can demand a refund and escalate if refused.
Situations in which you qualify for a refund under the FCCPA
- Service was misrepresented: Storyblocks advertised features or asset categories that don't exist or aren't accessible. You purchased based on false claims.
- Technical failure prevented use: The service crashed, was inaccessible or malfunctioned for a substantial portion of your billing period, and Storyblocks did not fix it promptly.
- Unauthorized charge: You cancelled, but Storyblocks charged you again without permission.
- Fraud or data breach: Your payment information was compromised due to Storyblocks' security failure.
- Cooling-off period not disclosed: Storyblocks failed to inform you clearly of its refund policy before you paid, and you cancelled within 14 days of purchase.
How to request a refund directly from Storyblocks
- Send an email to Storyblocks support with the subject line: "Refund Request - [Your Account Email]."
- Explain your reason for the refund request using one of the categories above. Be specific: cite dates, missing features, or error messages you encountered.
- Attach screenshots of: your subscription page, any error messages or service failures, and your cancellation confirmation.
- Request a response within 10 business days. Keep a copy of your email.
- If Storyblocks denies your refund or doesn't respond within 10 days, proceed to the next step.
Escalate to the federal competition and consumer protection commission
If Storyblocks refuses a legitimate refund, file a complaint with the FCCPC. The FCCPC is Nigeria's official consumer protection authority and investigates disputes at no cost to you.
- Visit the FCCPC website (fccpc.gov.ng) and navigate to the complaints portal.
- Complete the complaint form with your name, phone number, email, Storyblocks account email, refund amount, and a detailed description of why you believe Storyblocks owes you a refund.
- Attach your cancellation confirmation email, refund request email, and Storyblocks' denial (if any).
- Submit and note the complaint reference number the FCCPC provides.
- The FCCPC will contact Storyblocks and demand a response. Most complaints are resolved within 30 days. If the company refuses to comply, the FCCPC can fine Storyblocks or issue an enforcement order.
Request a chargeback from your bank
If you paid by debit card or credit card and Storyblocks refuses to refund an unauthorized post-cancellation charge, contact your bank immediately. Ask your bank to initiate a chargeback for the disputed transaction. Provide your bank with:
- Your cancellation confirmation email with the effective cancellation date.
- Screenshots of your subscription status showing "Cancelled."
- Your bank statement showing the date of the unauthorized charge.
- Your email to Storyblocks requesting the refund and the company's denial, if any.
Your bank has 120 days to investigate and typically rules in your favour if you provide clear evidence of cancellation before the disputed charge. The bank will reverse the charge and credit your account.
Checklist: steps to safely cancel your Storyblocks subscription in nigeria
Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges or disputes.
| Task | Completed | Notes |
|---|---|---|
| Note your next Storyblocks billing date | ☐ | Set a reminder to cancel 3 days before this date |
| Log into your Storyblocks account and locate subscription settings | ☐ | Take a screenshot of your current plan and billing date |
| Click the cancellation button and confirm the action | ☐ | Screenshot the confirmation page before closing |
| Save the cancellation confirmation email from Storyblocks | ☐ | Keep this for 12 months; file it separately |
| Verify your subscription status as "Cancelled" one week later | ☐ | Log back in to confirm deactivation |
| Check your bank statement for unauthorized charges | ☐ | Verify no charge appears on renewal date |
Comparison of cancellation methods by platform
Your cancellation method and timeline depend on where you subscribed. Use this comparison to choose the fastest route.
| Subscription source | Cancellation method | Access after cancellation | Refund likelihood |
|---|---|---|---|
| Storyblocks.com (direct) | Account settings > Subscription > Cancel | Until end of billing period | Low (unless FCCPA violation) |
| Apple App Store | Settings > Subscriptions > Storyblocks > Cancel | Immediate | Medium (Apple may grant exception) |
| Google Play Store | Play Store > Subscriptions > Storyblocks > Cancel | Immediate | Medium (Google may grant exception) |
How yafee helps nigerian consumers cancel subscriptions safely
Storyblocks cancellation is simple when you know the legal framework and follow the right steps. Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover refunds and navigate disputes with companies that ignore cancellation requests. Yafee combines legal expertise with practical guidance, so you never feel confused or vulnerable when asserting your consumer rights.
When you use Yafee's cancellation guides, you gain access to clear legal references (like the FCCPA), step-by-step procedures tailored to Nigeria, and escalation routes if a company refuses to honour your cancellation. Yafee's mission is to empower you with the knowledge that cancellation is your legal right, not a favour the company grants.
If Storyblocks refuses to cancel or continues charging you after you've followed this guide, Yafee recommends you gather all documentation and file a complaint with the FCCPC immediately. You have no obligation to pay for a service you've cancelled, and Nigeria's consumer protection law backs you.
Final summary and next steps
Cancelling Storyblocks in Nigeria is your right under the Federal Competition and Consumer Protection Act 2018. You can cancel through your account settings (if you subscribed directly), through Apple App Store (if you subscribed on iPhone or Mac), or through Google Play Store (if you subscribed on Android). Save your cancellation confirmation email and verify no charges appear after your cancellation date.
If Storyblocks refuses to cancel or overcharges you, request a refund directly from the company, then escalate to the FCCPC or file a chargeback with your bank. Yafee's cancellation guides cover every major subscription service Nigerians use, and Yafee provides free legal templates and escalation procedures so you never need to hire a lawyer to assert your consumer rights.
Start your cancellation today by logging into your Storyblocks account. If you encounter barriers, come back to this guide and follow the escalation steps. Yafee has helped thousands of consumers cancel subscriptions they no longer want, and your cancellation request-backed by Nigerian law and clear documentation-will succeed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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