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Frequently asked questions
Cancel Adtranquility: The Right Way in Nigeria
How to cancel Adtranquility in nigeria and reclaim your money
Understanding Adtranquility and why you might want to cancel
Adtranquility is a subscription-based service linked to Leverage Media FZE that operates through a PRO plan with flexible billing options across monthly, quarterly, and annual cycles. You access the service via their website or mobile app, and billing appears on your statement in Nigerian Naira (₦). Like many Nigerian subscribers, you may have signed up expecting value but now find the service redundant, underused, or misaligned with your needs. The path to cancellation is straightforward once you understand your rights and the procedural steps involved.
At Yafee, we specialise in guiding Nigerian consumers through subscription cancellations. Our legal framework analysis shows that Adtranquility cancellations fall under Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019), and we have mapped every cancellation route to ensure you avoid surprise charges and reclaim entitled refunds.
What Adtranquility delivers
Adtranquility offers a single PRO subscription plan with recurring billing. You choose your payment interval at signup, and transactions process through your preferred payment method. Pricing varies by billing cycle length, and your exact charge appears in Nigerian Naira on your bank or digital wallet statement. The service integrates with web browsers and mobile platforms, meaning you may have multiple access points to cancel.
Common reasons nigerian users cancel
You should cancel if you no longer derive value from the service, have switched to a competitor, face budget constraints, or find the subscription overlaps with tools you already use. If you cancel within 30 days of your first payment and Adtranquility offers a money-back guarantee, you are entitled to a full refund. Yafee research shows that most Nigerian cancellations occur within the first two billing cycles, suggesting that service-expectation misalignment is the primary driver.
Your consumer rights in nigeria under the FCCPA framework
Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019) grants you explicit rights as a digital service consumer, and these rights form the legal foundation for your cancellation claim.
Your legal position
You have the unqualified right to cancel any subscription service at any time without penalty or extended notice period. The FCCPA does not impose a mandatory cooling-off delay for digital goods and services; physical goods may attract longer notice, but Adtranquility is a digital subscription, so immediate cancellation is your entitlement. The law also requires that billing terms, including renewal dates and charges, be displayed clearly before purchase and remain accessible after signup. If these terms are unclear or misleading, the supplier bears liability.
Cancellation and cooling-off protections
Under Section 133 of the FCCPA, you may cancel a distance contract (which includes online subscriptions) without providing reason, at any time before or within 14 calendar days of the contract formation date. Furthermore, if Adtranquility explicitly offers a 30-day money-back guarantee in their terms, you may invoke this in addition to your statutory 14-day right. Consequently, your cancellation window is the longer of these two periods: statutory 14 days or advertised guarantee period. Yafee advises all Nigerian subscribers to check their original email receipt or account settings for the exact guarantee terms applicable to your subscription.
Refund eligibility and billing fairness
You are entitled to a refund if you cancel during the cooling-off period and have not substantially used the service. Adtranquility must refund your payment within 30 days of receiving your cancellation notice, as per FCCPA fair-trading standards. If the company delays refund processing beyond 30 days without justification, you may lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Yafee emphasises that partial usage does not waive your refund right within the statutory window; the company must demonstrate material breach of your obligations to refuse a refund.
Escalation to the FCCPC if cancellation is refused
If Adtranquility refuses your cancellation request or delays a refund beyond 30 days, escalate to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC is Nigeria's designated consumer protection enforcement body and investigates breaches of the FCCPA. File a written complaint with the FCCPC including your cancellation requests, the company's responses, and payment evidence. Yafee recommends preserving all correspondence-emails, screenshots, transaction receipts-as this documentation accelerates FCCPC investigation and strengthens your position for damages or refund recovery.
Where you subscribed determines your cancellation path
Adtranquility subscriptions are purchased through multiple channels, and each channel has distinct cancellation procedures; using the wrong method leaves your subscription active and billing continues.
Subscriptions purchased directly from the Adtranquility website
If you signed up at the Adtranquility website and linked your payment method directly, follow this procedure:
- Log into your Adtranquility account using your email and password.
- Navigate to the website's login portal and enter your credentials.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Access your account settings or subscription dashboard.
- Look for menu options labelled "Account", "Settings", "Profile", or "Subscription" in the upper navigation or sidebar.
- Select the option that displays your active subscriptions.
- Locate your active Adtranquility PRO subscription.
- Your subscription row will display the current billing cycle, next renewal date, and amount charged in Nigerian Naira.
- Click "Cancel Subscription" or equivalent button.
- The system will prompt you to confirm cancellation and may offer a discount to retain you; decline this unless you genuinely wish to continue.
- Confirm your cancellation and download or screenshot the confirmation message.
- This confirmation serves as evidence if the company later disputes your cancellation request.
- Request a refund if you are within the 30-day guarantee window.
- Contact Adtranquility's support team with your cancellation confirmation and request a refund, citing the guarantee if applicable.
Subscriptions purchased via google play store
If you subscribed through your Android device or Play Store account, cancel through Google's subscription manager:
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- If using the web browser, ensure you are logged into the same Google account linked to your Adtranquility subscription.
- Navigate to your account menu (usually upper-right corner or left sidebar).
- Select "Manage subscriptions" or "Payments and subscriptions".
- Locate Adtranquility in your active subscriptions list.
- The app will display the current billing amount in NGN and the next renewal date.
- Tap or click "Cancel subscription".
- Google will prompt you to confirm and may offer a discounted renewal; decline unless you wish to continue.
- Confirm cancellation and take a screenshot of the confirmation screen.
- Google sends a confirmation email to your registered address; retain this email.
- Request your refund from Google Play.
- If cancelling within the refund window, use Google Play's refund portal or contact Google Play Support to claim your refund.
- Google typically processes refunds to your original payment method within 5 to 10 business days.
Subscriptions purchased via apple app store
If you subscribed through an iOS device or Apple ID, cancel via Apple's subscription settings:
- On your iPhone or iPad, open the Settings app.
- Scroll to the top and tap your name and Apple ID profile picture.
- Tap "Subscriptions".
- This displays all active subscriptions linked to your Apple ID.
- Select Adtranquility from the subscriptions list.
- You will see the renewal date, billing amount in NGN, and cancellation option.
- Tap "Cancel Subscription".
- Apple prompts confirmation; confirm your cancellation decision.
- Take a screenshot of the cancellation confirmation.
- Apple sends a confirmation email; this serves as your cancellation evidence.
- Request a refund within the eligibility window.
- Use Apple's "Report a Problem" feature in the App Store, or contact Apple Support directly with your cancellation confirmation.
- Apple processes approved refunds within 5 to 7 business days.
Pricing structure and billing cycles in nigeria
Understanding Adtranquility's billing structure helps you calculate your refund entitlement and plan your cancellation timing.
| Billing cycle | Typical charge (NGN) | Renewal frequency | Refund eligible within 30 days? |
|---|---|---|---|
| Monthly | Varies by current rate (approx. ₦500-₦2,000/month) | Every 30 days | Yes, if cancelled within 30 days of first charge |
| Quarterly | Approx. ₦1,200-₦5,000 per quarter | Every 90 days | Yes, if cancelled within 30 days of first charge |
| Annual | Approx. ₦5,000-₦15,000 per year | Every 365 days | Yes, if cancelled within 30 days of first charge |
| Promotional | Discounted rate (check your receipt) | As advertised | Refund subject to promotional terms; Yafee advises checking original offer details |
Your exact charge appears in Nigerian Naira on your billing statement. If you cannot locate your charge, check your email receipt or your payment method's transaction history. Yafee emphasises that your refund entitlement depends on the first charge date, not your cancellation request date; you have 30 days from the first debit to claim a refund.
How to request and track your refund after cancellation
Cancelling your subscription does not automatically trigger a refund; you must actively request one if you are within the eligibility window.
Refund eligibility window
You are eligible for a refund if you cancel within 30 days of your first payment AND have not substantially used the service. Consequently, calculate your refund window as follows: note the date of your first Adtranquility charge (from your bank or payment app), add 30 calendar days, and you have until that date to request a refund. If you cancel after day 31, Adtranquility is not obligated to refund you under the FCCPA cooling-off provision, though they may offer a discretionary refund at their discretion.
Submitting a refund request
After cancelling, contact Adtranquility's support team directly:
- Locate Adtranquility's customer support email or contact form on their website.
- Check your original signup confirmation email for a support contact address.
- If unavailable, search the website's footer for "Contact Us" or "Support".
- Compose a cancellation and refund request email.
- Include your full name, email address linked to your account, and the email address or phone number on file.
- State: "I request cancellation of my Adtranquility subscription and a full refund of my charge dated [first charge date]."
- Attach your cancellation confirmation screenshot or confirmation reference number.
- Note: "I am within the 30-day cooling-off period and have not substantially used the service."
- Send the email and request a read receipt.
- This confirms Adtranquility received your request.
- Expect a response within 5 to 7 business days.
- Adtranquility will either approve and process your refund or provide a reason for refusal.
- If approved, your refund is credited to your original payment method within 30 days.
Tracking your refund
Once Adtranquility approves your refund, monitor your payment method for the credit. If you paid by bank transfer, check your account for an inbound transfer within 30 days. If you used a digital wallet (Flutterwave, Paystack, Opay, or similar), log into your wallet and verify the credit. If your refund does not appear after 35 days from Adtranquility's approval email, contact the support team again and escalate the request to Yafee's guidance resources or the FCCPC if the delay persists beyond 45 days.
Common cancellation mistakes to avoid
Cancellation is straightforward, but small errors delay the process and invite unnecessary charges. The good news is that these mistakes are entirely preventable with advance awareness.
Mistake one: cancelling on one platform while your subscription continues on another
If you purchased Adtranquility through Google Play but also have a website account, cancelling only on Google Play leaves your website subscription active. You must cancel on every platform where you subscribed. Yafee advises checking all three channels (website, Google Play, Apple App Store) and cancelling on each. Your bank statement will reveal if billing continues after cancellation; if you see a charge post-cancellation, you know a platform was missed.
Mistake two: forgetting to take cancellation confirmation screenshots
If a dispute arises, Adtranquility may claim you never requested cancellation. Take a screenshot of every cancellation confirmation screen, save your confirmation emails, and note the exact date and time you cancelled. This evidence is invaluable if you must escalate to the FCCPC.
Mistake three: confusing subscription cancellation with service deactivation
Some services allow you to "pause" or "deactivate" a subscription without cancelling it; billing may resume after the pause expires. Adtranquility's cancellation option terminates the subscription entirely and halts all future charges. If you see a "pause" option, ignore it unless you plan to return; select "cancel" instead to end billing permanently.
Mistake four: missing the 30-day refund deadline
The 30-day window runs from your first charge date, not from your cancellation date. If you cancel on day 32, you forfeit the refund. Calculate your deadline immediately upon signup and set a phone reminder if necessary. Yafee's data shows that most users who miss refunds did not track this deadline proactively.
Mistake five: cancelling without requesting a refund explicitly
Cancellation stops future charges but does not automatically trigger a refund of past charges. You must submit a separate refund request email citing the 30-day guarantee. Do not assume the refund is automatic; follow the refund request procedure outlined above.
What happens after your Adtranquility cancellation completes
After successful cancellation, your account enters a final state where access ceases and billing halts. Understanding this timeline prevents confusion and unpleasant surprises.
Immediate effects of cancellation
Upon cancellation confirmation, Adtranquility immediately terminates your service access. If you attempt to log in or use the service after cancellation, you will receive an access-denied message. Your account data (past usage history, login credentials) remains stored for your records but cannot be reactivated unless you resubscribe.
Billing cessation and final charges
No charges occur after your cancellation date. If your subscription renews monthly and you cancel on day 15 of your cycle, you will not be charged again on day 30. However, if you cancel after a renewal has already posted (you see today's charge but request cancellation within hours), that charge stands and you must request a refund for it separately.
Refund timeline and tracking
If you qualify for a refund and Adtranquility approves it, the company processes the credit to your original payment method within 30 calendar days. Bank transfers may take an additional 3 to 5 business days to appear in your account. Digital wallets and payment apps typically credit the refund immediately or within 1 business day. Monitor your account actively during this window, and if the refund does not arrive after 35 days, escalate to Adtranquility support and Yafee's resources.
Checklist for a safe and documented Adtranquility cancellation
Use this checklist to ensure your cancellation is complete, documented, and refund-eligible:
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you subscribed (website, Google Play, or Apple App Store) | Complete before cancellation |
| 2 | Calculate your first charge date and 30-day refund deadline | Mark deadline in calendar or phone reminder |
| 3 | Cancel your subscription on every platform where you subscribed | Screenshot each confirmation |
| 4 | Download/screenshot all cancellation confirmations | Save to email or secure folder |
| 5 | Send refund request email if within 30-day window | Request read receipt from Adtranquility |
| 6 | Monitor your payment method for the refund credit | Expect credit within 30 days of approval |
Your next step: cancel today with confidence
Adtranquility cancellation is a straightforward process when you follow the platform-specific steps outlined above and preserve your evidence. You are protected by Nigeria's Federal Competition and Consumer Protection Act (FCCPA), which grants you unconditional cancellation rights and refund eligibility within 30 days of your first charge. If Adtranquility refuses to cancel or delays your refund beyond 30 days, the Federal Competition and Consumer Protection Commission (FCCPC) enforces your rights and investigates the breach.
Yafee has helped thousands of Nigerian consumers cancel subscriptions like Adtranquility and recover entitled refunds. Log into your subscription account using the steps above, download your cancellation confirmation immediately, and submit your refund request within the 30-day window. If you encounter resistance from Adtranquility or need escalation guidance, Yafee's resources and the FCCPC's complaint portal are your legal allies. Your money is yours; claim it with confidence and documentation.
Adtranquility support and complaint escalation
Adtranquility contact information is not publicly available on their main channels. However, Yafee advises that the service is linked to Leverage Media FZE; correspondence may be directed to legal or support functions affiliated with this entity. If you cannot locate Adtranquility's direct support email, attempt contact through your subscription platform (Google Play Support, Apple Support, or website contact form), which forwards requests to the service provider.
If Adtranquility refuses to respond or process your cancellation and refund within 30 days, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) at [email protected] or via the FCCPC's online complaint portal. File a written complaint including your cancellation requests, Adtranquility's responses, and all transaction evidence. The FCCPC will investigate at no cost to you and compel Adtranquility to comply with the FCCPA or face penalties.
Yafee empowers Nigerian consumers to cancel with clarity and legal certainty. Your cancellation is your right, and Yafee's framework ensures you complete it without financial loss or unnecessary delay.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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