How to cancel New Internationalist in nigeria and reclaim your money

What New Internationalist is and why nigerians subscribe

New Internationalist is an independent magazine and digital publisher focused on global social justice, environment, and development reporting. The publication reaches readers across Nigeria and worldwide with investigative journalism on issues that directly affect your daily life, from climate change to economic inequality.

The service offers multiple subscription formats: digital-only access via web, iOS and Android apps, print delivery to your address in Nigeria, and bundled print-plus-digital plans. Once you subscribe, you unlock the complete archive, giving you years of reporting available instantly on any device.

How New Internationalist reaches nigerian subscribers

If you subscribe directly through the publisher's website, you receive instant digital access across all platforms. Subscriptions purchased through Apple App Store or Google Play are governed by those platforms' terms, not by New Internationalist directly. Print subscriptions ship internationally, though delivery to Nigeria typically takes 4 to 8 weeks depending on postal services.

New Internationalist categorises Nigeria under its "Rest of world" pricing tier, which means your subscription cost reflects international rates converted to Nigerian naira. Your payment renews automatically each month or year unless you actively cancel, and this automatic renewal is where many Nigerian subscribers encounter billing problems. At Yafee, we help readers navigate exactly this situation every month.

Subscription pricing for nigerian subscribers

Exact prices in naira depend on your payment method and any currency conversion applied at checkout. Always verify the final amount on the payment page before confirming your card details.

Your consumer rights when cancelling in nigeria

Nigerian consumer law grants you specific protections when you cancel a subscription service, and understanding these rights strengthens your position if the publisher resists your cancellation request.

Protection under the federal competition and consumer protection act

The Federal Competition and Consumer Protection Commission (FCCPC) enforces Nigeria's Federal Competition and Consumer Protection Act, which prohibits unfair contract terms and ensures you can exit subscription agreements fairly. Under this legislation, you have the right to cancel without penalty if the terms were not transparent at the point of purchase, or if the publisher continues to bill you after you have requested cancellation in writing.

If New Internationalist charges your card without explicit consent, or refuses to refund you for a service you cancelled, you can file a formal complaint with the FCCPC. The commission has the authority to order the publisher to refund unauthorised charges and suspend their operations in Nigeria if they persistently violate consumer protection rules.

Your right to cancel within 14 days

Digital services purchased online in Nigeria may qualify for a 14-day cooling-off period, provided the contract clearly states this right at the time of purchase. If you subscribed through the New Internationalist website and decide the service is not for you within 14 days, you have legal grounds to request a full refund before you have accessed substantial portions of the content.

Your legal position: This 14-day right applies only if you request cancellation before you have downloaded, read, or otherwise consumed the magazine content. Once you have accessed significant material, the publisher can argue that the service has been substantially delivered and your cooling-off protection may no longer apply. If New Internationalist refuses your cancellation request within this window, document your refusal and escalate to the FCCPC with copies of your subscription confirmation and cancellation request.

Act immediately if you wish to invoke this protection. Yafee recommends submitting your cancellation request within 14 days of your first charge to preserve your refund rights without dispute.

How to cancel New Internationalist on the website

Cancelling directly through New Internationalist's website is the fastest route to a refund and creates a documented record of your cancellation request.

Step 1: log in to your New Internationalist account

1. Open your web browser and navigate to the New Internationalist website (newint.org or your local login page).
   • If you cannot remember your login credentials, select "Forgot password" and follow the email verification process.
   • Check your spam or promotional email folders if you do not receive a password reset email within 5 minutes.
2. Enter your email address and password, then select "Sign in".
   • If you registered through social media (Google or Facebook), select that option instead of entering a password.

Step 2: navigate to your subscription settings

1. Once logged in, select your profile or account menu (usually located in the top right corner of the page).
   • Look for options labelled "My account", "Subscription", "Settings", or "Billing".
2. Select "Manage subscription" or "View my subscription".
   • If your account menu does not display these options, select "Help" or "Support" and search for "cancel my subscription".

Step 3: review your subscription details

1. Your subscription page will display your plan name, renewal date, payment method, and next billing amount.
   • Note the exact renewal date and amount so you can confirm the cancellation later.
   • Screenshot this page as evidence that you held an active subscription.
2. Look for a "Cancel subscription" button or link on this page.
   • If no cancellation option appears, your account may be managed through a third-party platform (see sections below for app-specific cancellation).

Step 4: initiate cancellation and confirm

1. Select "Cancel subscription" and read any final prompts or retention offers.
   • New Internationalist may offer you a discount to stay subscribed; decline this if you wish to cancel outright.
   • Do not re-enter your card details or accept a new plan during this step.
2. Select "Confirm cancellation" or "Yes, cancel my subscription".
   • You will receive an on-screen confirmation message indicating that your cancellation has been processed.
3. Screenshot the confirmation page immediately.
   • This screenshot serves as proof that you cancelled on a specific date and time.

Step 5: verify your cancellation via email

1. New Internationalist will send a confirmation email to the address associated with your account within 1 to 2 hours.
   • Check your inbox and spam folder for an email with the subject "Subscription cancelled" or "Cancellation confirmation".
2. Open the email and verify that it confirms your subscription has been cancelled as of the date you requested.
   • Note the cancellation date and any refund information mentioned in the email.
   • Forward this email to yourself or save it as a PDF for your records.

How to cancel if you subscribed via an app

If you subscribed through Apple App Store or Google Play, you must cancel through that platform's payment system, not through New Internationalist directly.

Cancel an iOS subscription through apple app store

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and select "Apps" or "iTunes & App Store" (depending on your iOS version).
2. Select your Apple ID at the top of the screen, then select "View Apple ID".
   • You may be asked to sign in again for security purposes.
3. Select "Subscriptions" from the menu.
   • A list of all your active subscriptions will appear.
4. Find "New Internationalist" in the list and select it.
   • If the app does not appear, your subscription may have expired or been cancelled already.
5. Select "Cancel subscription" and confirm your choice.
   • Your subscription will end at the next renewal date, not immediately.
   • You will retain access until that date.

Cancel an android subscription through google play

1. Open the Google Play Store app on your Android phone or tablet.
   • Select the profile icon in the top right corner.
2. Select "Payments and subscriptions", then "Subscriptions".
   • A list of all your active subscriptions will appear.
3. Find "New Internationalist" and select it.
   • If the app does not appear, check the "Cancelled" or "Expired" tab.
4. Select "Cancel subscription" and follow any on-screen prompts.
   • Confirm that you wish to cancel and select "Yes" when prompted.
5. Google Play will send a confirmation email to your Gmail address.
   • Verify that the email confirms cancellation and check when your access will end.

How to request a refund for your New Internationalist subscription

Cancellation stops future charges, but you may be entitled to a refund for charges already made, particularly if you cancel within 14 days or if you were billed without clear consent.

Contact New Internationalist directly for a refund

1. Visit the New Internationalist support page and locate their customer service email address or contact form.
   • If you cannot find this information on their website, search for "New Internationalist customer service" or "New Internationalist contact us" online.
2. Send a formal refund request email that includes:
   • Your full name and email address associated with the account.
   • Your subscription plan and the date you subscribed.
   • The date you cancelled and the amount you wish to be refunded.
   • A clear statement: "I am requesting a full refund for my cancelled subscription in accordance with my consumer rights under the Federal Competition and Consumer Protection Act."
   • Screenshots of your subscription confirmation and cancellation confirmation attached as evidence.
3. Send this email with a read receipt or registered delivery (if available through your email provider) to create a dated, documented request.
   • Save a copy for your own records.
4. New Internationalist typically responds within 5 to 7 business days.
   • If they offer a partial refund, request the full amount if you cancelled within 14 days of purchase.
   • If they refuse to respond or deny your request, proceed to the FCCPC escalation route.

Escalate to the FCCPC if the publisher refuses

1. If New Internationalist does not respond to your refund request within 10 business days, or if they refuse without legal justification, file a complaint with the Federal Competition and Consumer Protection Commission.
   • Visit the FCCPC website at fccpc.gov.ng or contact them via email or phone.
   • Provide your subscription details, refund request email, and any responses from the publisher.
2. The FCCPC will investigate your complaint and may compel the publisher to refund you if they find that your rights were violated.
   • This process typically takes 30 to 60 days.
   • You do not need to pay a fee to file a complaint.

Common mistakes to avoid when cancelling

Cancellations often fail because subscribers miss critical procedural steps or do not create a documented record. You can protect yourself by following these guidelines closely.

Do not rely on email requests alone

Sending an email to New Internationalist's general inbox asking them to cancel may not create a binding record of your request. The company can claim they did not receive it, or that the email came from an unverified source. Always cancel through your account portal or app to create an automatic, timestamped record that the system has processed your cancellation.

Do not assume cancellation stops all charges immediately

When you cancel a subscription, your access typically ends on your next renewal date, not immediately. If you are charged after your cancellation request, contact customer service with proof of your cancellation and request an immediate refund for that charge. In Nigeria, the FCCPC considers unauthorised charges after a cancellation request to be a violation of your consumer rights.

Do not skip the confirmation email

The confirmation email from New Internationalist is your legal proof that you cancelled on a specific date. If you do not receive one within 2 hours of cancelling, log back into your account and verify that the cancellation went through. Take a screenshot of your account showing no active subscription. Without this documentation, you cannot prove you cancelled if the company later charges you.

Do not ignore charges after cancellation

If New Internationalist charges you after your cancellation date has passed, contact your bank or payment provider immediately to dispute the charge. Simultaneously, send a formal refund request to New Internationalist with your cancellation proof attached. The faster you challenge an unauthorised charge, the faster your bank can investigate and return your money.

What happens after you cancel your subscription

Understanding the timeline and implications of cancellation helps you avoid surprises and ensures you recover any money owed to you.

Your access timeline

When you cancel New Internationalist, your digital and app access will end on one of two dates: either immediately (if you cancel within 24 hours of your renewal), or on your next scheduled renewal date (if you cancel earlier in your billing cycle). Print subscriptions that have already been dispatched will continue to arrive until the final issue of your paid period reaches Nigeria. You will not be charged again after your subscription ends, but you should monitor your bank statement for 2 to 3 billing cycles to confirm no further charges appear.

Refund processing time

If New Internationalist approves a refund, the money will be returned to your original payment method (credit card, debit card, or bank account) within 5 to 10 business days. Some banks take an additional 2 to 3 days to process the credit into your account. Check your bank statement and card activity regularly during this period. If no refund appears after 10 business days, contact your bank and ask them to trace the refund status with New Internationalist's payment processor.

Unsubscribe from marketing emails

Cancelling your subscription does not automatically remove you from New Internationalist's marketing email list. After cancellation, you may receive promotional emails offering discounts to resubscribe. To stop these emails, open any promotional email and select "Unsubscribe" at the bottom. Alternatively, log into your account settings (while you still have access) and disable marketing communications.

Comparison: when to keep or cancel your subscription

Contact details for New Internationalist

If you encounter problems cancelling your subscription or wish to contact New Internationalist directly, use the following contact information. Note that customer service response times may vary, and email is the most reliable method for creating a documented record of your communication.

Customer service email: Contact New Internationalist through their official website's support or contact form. Mail: New Internationalist's registered office is located in the United Kingdom; however, they accept complaints from Nigerian subscribers via email or through their online support portal. For escalation, contact the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng or email complaints to the commission with copies of your subscription and cancellation records.

Key steps to remember when cancelling

Successful cancellation requires clear documentation and adherence to the correct procedural steps. Use this checklist to ensure you have completed every stage:

• Log into your account and verify your subscription is active before cancelling.
• Cancel through your account portal (website, iOS, or Android app) rather than by email.
• Screenshot your subscription details and the cancellation confirmation page.
• Save the confirmation email from New Internationalist as PDF evidence.
• Note your cancellation date and the date your access will end.
• Monitor your bank statement for 3 billing cycles to confirm no further charges appear.
• Request a refund in writing if you cancelled within 14 days of your initial subscription.
• If the publisher refuses your refund, file a complaint with the FCCPC.
• Unsubscribe from marketing emails if you wish to stop receiving promotional offers.

Final summary: cancelling New Internationalist is straightforward when you follow the process

Cancelling your New Internationalist subscription in Nigeria is a straightforward process when you follow the correct steps and document your request. Whether you subscribed through the website or an app, you have clear legal protections under the Federal Competition and Consumer Protection Act, and the FCCPC exists to enforce those rights if New Internationalist fails to comply with your cancellation or refund request.

The most critical step is to cancel through your account portal or app rather than by email, ensuring you receive an immediate, timestamped confirmation. Save all confirmation messages and screenshots, monitor your bank statement, and act swiftly if unauthorised charges appear after cancellation. Within 14 days of your initial subscription, you retain the legal right to cancel and claim a full refund if you have not substantially accessed the content.

If New Internationalist refuses your refund request, you have a clear escalation path: document your refusal and file a complaint with the FCCPC, which has the authority to compel the publisher to refund you. At Yafee, our mission is to help Nigerian consumers understand and exercise their rights when dealing with digital subscriptions. Yafee has helped thousands of readers navigate subscription cancellations across multiple platforms, and our guides are designed to protect your money and your time. Yafee remains your trusted resource for contract law clarity in Nigeria. If you have questions about your specific subscription or refund situation, Yafee's legal framework guidance provides the foundation to resolve disputes confidently and quickly.