How to cancel Spotistats in nigeria and reclaim your spotify analytics

What Spotistats is and why nigerians subscribe

Spotistats, now operating as stats.fm, is a third-party analytics platform that integrates directly with your Spotify account to reveal listening patterns invisible in Spotify's native app. Across Nigeria, music streaming enthusiasts use Spotistats to track top songs, artists, and listening habits across custom timeframes, export personal data, and share statistics on social media.

The service operates on a freemium model: the free tier provides basic charts and historical data spanning weeks and months, while premium subscribers unlock faster report generation, detailed analytics exports, and extended data retention. You access Spotistats through a web browser, iOS app, or Android app, with secure authentication linking your Spotify account.

Core features included with Spotistats

Free users gain access to top tracks, artists, and genres across 4-week, 6-month, and all-time periods. You view listening statistics and explore your music taste profile without payment.

Paid subscribers unlock advanced features including historical data exports, accelerated report generation, granular analytics breakdowns, and the ability to download and share high-resolution charts. Depending on your plan tier, you may access custom date range analysis and advanced filtering options.

Spotistats pricing in nigeria and across africa

Spotistats does not display fixed pricing for Nigeria on its primary website. Prices become visible during checkout through app stores or direct web purchase, and they vary by region and billing cycle.

If you subscribe via Apple App Store or Google Play Store, Nigerian payment methods-including Mastercard, Visa, and mobile money services-are accepted. Actual naira pricing depends on Apple's and Google's real-time conversion rates. Direct web subscriptions route through Paddle and may display prices in EUR or USD.

*Conversion rates fluctuate; check at checkout for current naira pricing.

Why nigerians cancel Spotistats and when you should consider it

You may choose to cancel Spotistats for several legitimate reasons: the free tier proves sufficient for your needs, the premium cost no longer justifies the analytics you use, recurring charges are unwanted after trial periods, or you prefer Spotify's built-in Wrapped feature and discontinue the third-party service.

Before cancelling, verify whether you subscribed directly with Spotistats, via Apple App Store, or via Google Play Store-your cancellation method depends on the platform you used. Yafee recommends testing the free tier for 2-4 weeks to confirm premium features meet your expectations before committing to paid plans.

Signs you should cancel immediately

Cancel if Spotistats continues charging after you requested cancellation, if the service fails to display your listening data accurately, if billing terms were not clearly disclosed at purchase, or if you no longer use Spotify itself. You have the legal right to request a refund if the service was not substantially consumed-typically within 14 days of purchase under Nigerian consumer law.

Your consumer rights under nigerian law

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which mandates transparency, honesty, and fair terms across all digital services, including Spotistats subscriptions purchased via web, Apple App Store, or Google Play.

The Federal Competition and Consumer Protection Commission (FCCPC)-Nigeria's consumer enforcement authority-oversees compliance with the FCCPA. Your legal position grants you the right to cancel subscriptions, request refunds for services not delivered or substantially consumed, and lodge formal complaints with the FCCPC if Spotistats refuses reasonable refund requests or employs deceptive billing practices.

Your legal position: cancellation and cooling-off rights

Under the FCCPA 2019, you have the right to cancel digital services within a cooling-off period. For online purchases made directly with Spotistats, Nigerian consumer law grants you 14 days from purchase to request a refund if the service has not been substantially consumed.

If you subscribed via Apple App Store or Google Play Store, those platforms' refund policies take precedence: Apple typically allows refunds within 14 days of purchase if content has not been accessed, while Google Play allows refund requests within 48 hours. Always check your app store's refund window before contacting Spotistats directly.

Right to transparent cancellation terms

Spotistats must clearly disclose cancellation procedures, recurring charge dates, and cooling-off rights at the point of purchase. If these terms are absent, unclear, or deliberately hidden, the FCCPC can order Spotistats to refund you and pay a penalty under FCCPA Section 150.

How to cancel Spotistats in nigeria: platform-by-platform guide

Your cancellation method depends entirely on which platform you used to subscribe. Yafee has helped thousands of Nigerian music lovers cancel Spotistats and recover unused credits-follow these precise steps for your specific subscription method.

Step 1: cancelling a Spotistats web subscription directly

If you subscribed directly via the Spotistats website and paid through Paddle, follow these steps:

1. Visit spotistats.app (or stats.fm) in your web browser.
2. Log in using your Spotify credentials or Spotistats email address.
   • Enter your email and password at the login screen.
   • Complete any two-factor authentication if enabled.
3. Navigate to Settings or Account (typically in the top-right menu or user profile dropdown).
   • Look for a label such as "Subscription", "Billing", or "Plans".
4. Select Manage subscription or Cancel subscription.
   • You may be taken to Paddle (Spotistats' payment processor) or a confirmation page within the Spotistats dashboard.
5. Review the cancellation summary, which shows your final billing date and any prorated credits.
   • Note the exact cancellation date to confirm when charges stop.
6. Confirm cancellation by clicking Cancel subscription or Confirm.
   • You will receive a confirmation email within 5-10 minutes.
7. Check your email inbox (and spam folder) for a cancellation confirmation from Spotistats or Paddle.
   • Retain this email as proof of cancellation for 12 months.

Step 2: cancelling via apple app store (iOS)

If you subscribed through the Apple App Store on iPhone or iPad, Apple's refund system handles cancellation:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (top-right corner).
   • Tap Subscriptions.
3. Find and select Spotistats from your active subscriptions list.
   • If you do not see it, scroll down or search for it by name.
4. Tap Cancel subscription or Edit subscription.
   • Select Cancel when prompted.
5. Confirm your cancellation reason (optional, but helps Apple understand user experience).
   • Choose a reason such as "I don't use this app" or "The subscription is too expensive".
6. Tap Confirm cancellation.
   • Your subscription ends at the end of the current billing period; charges stop immediately.
7. You will receive a confirmation email from Apple within 2-5 minutes.
   • Save this email as your cancellation proof.

Step 3: cancelling via google play store (Android)

If you subscribed through Google Play on an Android device, follow these steps:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
   • Tap Payments and subscriptions.
   • Select Subscriptions.
3. Find and tap Spotistats.
   • It appears in your active subscriptions list.
4. Tap Cancel subscription.
   • Google Play will prompt you to confirm and may offer a discount to retain your subscription; ignore this and proceed.
5. Select your cancellation reason (optional).
   • Provide feedback such as "No longer interested" or "Too expensive".
6. Tap Continue and then Cancel subscription again.
   • Your subscription ends at the end of the current billing cycle; Google Play stops charging immediately.
7. Google will email you a cancellation confirmation within 2-5 minutes.
   • Archive this email for your records.

Step 4: contacting Spotistats directly if cancellation fails

If you cannot cancel through the app or website, or if charges continue after cancellation, contact Spotistats support:

1. Visit spotistats.app/contact (or the contact page at stats.fm).
   • Complete the contact form with your name, email, and detailed description of the issue.
2. Write clearly: "I wish to cancel my premium subscription effective [date]. Please confirm cancellation and any refund eligibility."
   • Include your Spotistats account email address and the date you subscribed.
3. Send the form.
   • Expect a response within 2-5 business days.
4. If Spotistats does not respond or refuses to cancel, escalate to the FCCPC (see "Escalation and complaints" below).
   • Yafee recommends including all cancellation attempts and dates in your complaint file.

Requesting a refund after cancellation

You are entitled to a refund if you cancel within the cooling-off period and the service was not substantially consumed, or if Spotistats charged you after a legitimate cancellation request.

Timeline for refund requests

If you subscribed via an app store, submit your refund request through that platform immediately:

• Apple App Store: Request refunds within 14 days of purchase through Settings > [Your Name] > iTunes and App Store > Purchase History. Tap Report a Problem next to Spotistats and select your reason.
• Google Play: Request refunds within 48 hours of purchase through Play Store > Subscriptions > Spotistats > Cancel, then follow the refund process. After 48 hours, Google's policy becomes stricter, though you may appeal.
• Direct web subscription (Paddle): Contact Spotistats at spotistats.app/contact within 14 days. Reference the FCCPA cooling-off right and request a refund. Paddle processes refunds within 5-10 business days once approved.

If Spotistats denies your refund

If Spotistats or the app store refuses your refund request without valid reason, escalate the complaint to the FCCPC. Document all communication with dates and amounts. Yafee advises storing all receipts, confirmation emails, and cancellation screenshots for your escalation file.

After cancellation: what happens to your Spotistats data

Once you cancel your Spotistats subscription, your access to premium features ends immediately, but your listening history and personal data remain safe.

Data retention and access after cancellation

Spotistats retains your account and historical data for up to 90 days after cancellation. You can still log in and view basic charts using the free tier, but premium features (advanced exports, extended history) become locked. If you resubscribe within 90 days, all your data returns instantly.

After 90 days of inactivity, Spotistats may delete your account and associated data. If you wish to preserve your data before cancellation, download exports while your premium subscription is active, or request data export from Spotistats before your final billing date.

Disconnecting Spotistats from your spotify account

Cancelling your Spotistats subscription does not automatically disconnect Spotistats' access to your Spotify account. To fully disconnect:

1. Log in to Spotify.com (or open the Spotify app on desktop).
2. Go to Settings or Account > Apps and websites.
3. Find Spotistats or stats.fm in the list of connected applications.
4. Click Remove access or Disconnect.
   • Confirm the disconnection when prompted.

This prevents Spotistats from accessing your future Spotify data, though it does not delete past data Spotistats has already collected.

Escalation and complaints to the FCCPC

If Spotistats refuses to cancel, denies refunds unreasonably, or continues billing after cancellation, you have the legal right to escalate your complaint to Nigeria's consumer protection authority.

Filing a complaint with the federal competition and consumer protection commission

The FCCPC handles consumer disputes involving digital services and subscription fraud. To file a complaint:

1. Gather all documentation: cancellation requests, payment receipts, confirmation emails, screenshots of billing, and correspondence with Spotistats.
   • Ensure dates, amounts, and account details are legible.
2. Visit fccpc.gov.ng or contact the FCCPC call centre at 0700-900-0900.
   • Alternatively, email [email protected] with your full complaint attached as a PDF.
3. Complete the FCCPC complaint form with your name, email, phone, and a detailed narrative of the issue.
   • Include the dates and amounts of all charges and cancellation attempts.
   • Attach scanned copies of receipts and emails.
4. Submit your complaint. The FCCPC will assign a case reference number.
   • You will receive email confirmation within 2-3 business days.
5. The FCCPC investigates and contacts Spotistats to resolve the dispute, typically within 30-60 business days.
   • You will be updated by email throughout the process.

Yafee strongly advises submitting FCCPC complaints in writing (email or online form) rather than by phone, as written records create enforceable evidence.

Common cancellation mistakes to avoid

Cancelling a subscription appears simple, but missteps can leave you charged or unable to prove cancellation. Stay calm and follow these safeguards to protect yourself.

Mistake 1: assuming uninstalling the app cancels your subscription

Deleting the Spotistats app from your phone does not cancel your subscription or stop charges. App deletion only removes the software; your subscription remains active on Apple App Store or Google Play until you explicitly cancel it through those platforms' subscription settings.

Mistake 2: forgetting to disconnect Spotistats from spotify

Cancelling your Spotistats subscription does not revoke the app's access to your Spotify account. Spotistats can continue to read (but not modify) your listening data. If you do not wish Spotistats to monitor your Spotify activity, disconnect it in Spotify's app permissions settings immediately after cancellation.

Mistake 3: failing to retain cancellation proof

Always screenshot your cancellation confirmation or save the confirmation email. If Spotistats charges you again, proof of cancellation protects your refund claim with the app store or FCCPC. Without proof, disputing the charge becomes much harder.

Mistake 4: cancelling close to the billing date

If you cancel within 24 hours of your billing date, Spotistats may process the charge before your cancellation takes effect. To avoid this, cancel at least 3-5 days before your renewal date. Check your renewal date in app store settings or your Spotistats account.

Mistake 5: not checking app store refund windows

Apple App Store refund requests expire 14 days after purchase; Google Play refunds are available for only 48 hours. If you miss these windows, you forfeit your right to a refund through the app store and must request one directly from Spotistats or via the FCCPC.

Common questions about Spotistats cancellation in nigeria

Will i lose my listening history if i cancel?

No. Your Spotify listening history is stored on Spotify's servers and remains accessible in the Spotify app regardless of whether you use Spotistats. Spotistats stores a copy of your statistics; after cancellation, Spotistats retains your data for up to 90 days. Your Spotify account itself is unaffected.

Can i reactivate my Spotistats subscription after cancelling?

Yes. You can resubscribe to Spotistats at any time. If you resubscribe within 90 days of cancellation, all your previous analytics and data will be restored. After 90 days, your Spotistats account and historical data may be deleted, though you can create a new account and link your Spotify account again from scratch.

What if Spotistats charges me after i cancel?

If charges appear after your cancellation confirmation, take these steps: (1) Contact Spotistats immediately via spotistats.app/contact and request a refund with your cancellation confirmation as proof. (2) If unresolved within 5 business days, contact your app store (Apple or Google) or your bank to dispute the charge. (3) If the app store refuses, file a complaint with the FCCPC with all documentation. Do not ignore duplicate charges.

Can i cancel a free trial before it converts to paid?

Yes. If you are on a free trial, cancel immediately through your app store or Spotistats account to prevent conversion to a paid subscription. Most free trials auto-convert 1-3 days before the trial ends. Check your renewal date now and cancel if you do not wish to pay.

Should you keep or cancel Spotistats: a decision table

Use this comparison to decide whether cancelling makes sense for your situation.

Summary: cancellation checklist for nigerian Spotistats users

Before and after you cancel, use this checklist to ensure no steps are missed and your cancellation is ironclad.

• Before cancelling:
  • Verify which platform you used to subscribe (web, Apple App Store, or Google Play).
  • Download any analytics exports you wish to keep from your Spotistats account.
  • Note your renewal date to avoid last-minute charges.
  • Check the relevant app store or Spotistats' terms for cancellation steps specific to your region.
• During cancellation:
  • Follow the step-by-step instructions for your platform (web, Apple, or Google).
  • Confirm the cancellation date in writing on screen.
  • Take a screenshot or note the confirmation number provided.
• After cancellation:
  • Verify that cancellation confirmation email arrives within 5 minutes. Check spam folder if needed.
  • Wait 2-3 billing cycles to confirm no further charges appear on your payment method.
  • If charges continue, contact Spotistats or your app store within 5 business days.
  • Disconnect Spotistats from your Spotify account if you do not wish it to access your data.
  • Archive cancellation emails and screenshots for 12 months as proof.
• If issues arise:
  • Request a refund through your app store or Spotistats within 14 days of purchase.
  • If refused, file a complaint with the FCCPC at fccpc.gov.ng or 0700-900-0900 with all documentation.

Why nigerians trust yafee for subscription cancellation help

Spotistats cancellation can seem confusing when platforms, billing systems, and app stores each have different rules. Yafee is a specialist contract and consumer law platform based in Nigeria, offering clear guidance on your rights under the FCCPA 2019 and step-by-step cancellation instructions tailored to Nigerian users.

Yafee has helped thousands of Nigerians cancel unwanted subscriptions-from streaming services to analytics tools-and recover refunds by explaining your legal position under Nigerian law and the FCCPC framework. Our guides cite relevant legislation, include precise procedures, and list contact details for regulatory escalation if companies refuse to cancel or refund.

For Spotistats specifically, Yafee guides you through cancellation on each platform (web, Apple App Store, Google Play), explains your cooling-off and refund rights under the FCCPA, and tells you exactly how to lodge a complaint with the FCCPC if Spotistats continues to charge you after cancellation.

Visit yafee.com for guides on cancelling any Nigerian subscription service. Yafee makes consumer rights accessible, actionable, and effective-because you deserve clarity when you end a service.

Contact details and legal references

Spotistats support

• Website: spotistats.app or stats.fm
• Contact form: spotistats.app/contact
• Email: Available via contact form on their website (no public email listed)
• Postal address: Not publicly listed; use contact form only

Nigerian consumer protection and dispute resolution

• Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng
• FCCPC Complaints: [email protected] or 0700-900-0900
• Applicable law: Federal Competition and Consumer Protection Act (FCCPA) 2019, Sections 147-150 (cooling-off rights, cancellation, and refunds)

App store refund support

• Apple App Store: reportaproblem.apple.com or iTunes > Purchase History > Report a Problem
• Google Play Store: play.google.com/store > Subscriptions > select app > Cancel > refund process

Yafee is your trusted source for understanding subscription rights in Nigeria. If you need clarity on any cancellation, visit yafee.com or file a complaint with the FCCPC to protect your rights and recover money owed to you.