How to cancel Epidemic Sound in nigeria and stop recurring charges

What Epidemic Sound is and why nigerian creators use it

Epidemic Sound is a subscription-based music licensing platform that provides creators, producers, and media professionals with access to millions of royalty-free tracks and sound effects for commercial use. You can embed this music in YouTube videos, podcasts, TikTok content, client projects, and advertising campaigns without risking copyright strikes or facing unexpected licensing claims.

The service operates globally, including Nigeria, and charges subscription fees in your local currency equivalent. If you create video content, produce podcasts, or manage social media channels for clients, you may have signed up to Epidemic Sound at some point to streamline your music licensing workflow.

How the service works for nigerian users

You subscribe to a monthly or annual plan, create an account on the Epidemic Sound platform, download unlimited tracks to your device, and use them under the licensing terms of your chosen tier. Depending on your subscription level, you can use music across social platforms, monetized YouTube channels, client work, and commercial advertising.

Epidemic Sound's headquarters is based in Stockholm, Sweden, though the company processes payments from users across Nigeria. Currency conversions are handled automatically, and charges appear on your card statement in Nigerian Naira (NGN).

Epidemic Sound pricing in nigeria and what each plan includes

Understanding your current subscription cost and what features you actually need is the essential first step before deciding whether to cancel.

Plan tiers and approximate monthly costs

Epidemic Sound offers two primary subscription tiers. The table below reflects typical pricing in Nigerian Naira; exact costs vary based on real-time exchange rates and your payment method.

Log into your Epidemic Sound account dashboard to confirm your exact NGN charges and billing date. Currency fluctuations mean your actual debit may differ slightly from published rates.

Common reasons why you should consider cancelling Epidemic Sound

Your decision to cancel should reflect your actual content creation needs and budget.

Situations where cancellation makes financial sense

• You have stopped creating video content or no longer monetize your channels
• You discovered cheaper alternatives such as Artlist, Soundly, or YouTube's free Audio Library
• Monthly downloads have dropped and the subscription no longer justifies its cost
• You upgraded to the Pro plan but use only Creator-tier features
• You were charged without authorization or experienced unexpected billing errors
• Your subscription auto-renewed after your free trial ended without clear reminder
• You prefer royalty-free music from standalone libraries rather than an ongoing subscription model

If any of these reasons apply to you, Yafee's straightforward cancellation process will guide you through every step without unnecessary delays or confusion.

Your legal rights as a nigerian subscriber

Nigerian consumer law protects your right to cancel subscriptions and seek refunds under specific circumstances.

The federal competition and consumer protection act framework

Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019, you have statutory rights that protect you from unfair contract terms and misleading billing practices. The Act requires that subscription services provide you with clear cancellation procedures and that any recurring charges require your explicit, informed consent before each renewal.

If Epidemic Sound charged your account without clear notification or consent, or if the platform made cancellation deliberately difficult to discourage you from leaving, you have grounds to dispute those charges through your payment provider or escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

Your legal position

You have the right to cancel your Epidemic Sound subscription at any time, subject to the terms of your contract. If you subscribed on a monthly basis, you can typically cancel with immediate effect for the next billing cycle. If you committed to an annual plan, check your subscription agreement; some providers offer pro-rata refunds for early cancellation, though Epidemic Sound may retain fees for the period you already used. If you were charged fraudulently or without authorization, you have 120 days from the date of charge to dispute the transaction with your bank or payment provider under the FCCPA and Nigerian banking regulations. Yafee recommends documenting all correspondence with Epidemic Sound and keeping copies of your billing statements to support any dispute.

How to cancel Epidemic Sound via the official website

The web-based cancellation method is the fastest and most secure route for Nigerian users.

Step 1: log into your Epidemic Sound account

1. Visit the Epidemic Sound website (epidemicsound.com) in your browser
2. Enter the email address associated with your account
3. Enter your password
4. Click the "Log in" button
5. If you see a two-factor authentication prompt, enter the code sent to your registered email or phone number

Step 2: navigate to your subscription settings

1. Once logged in, click on your profile icon or username in the top-right corner of the dashboard
2. Select "Settings" or "Account settings" from the dropdown menu
3. Look for the "Subscription" or "Billing" tab on the left-hand navigation menu
4. Click on "Subscription" to view your current plan details

Step 3: initiate the cancellation request

1. On the Subscription settings page, locate the button labeled "Cancel subscription" or "Pause subscription"
2. Click this button
3. Epidemic Sound will display a cancellation confirmation screen and may offer you a discount to stay subscribed; you can decline this offer
4. Confirm that you wish to proceed with cancellation by clicking "Yes, cancel" or the equivalent button

Step 4: verify your cancellation and save confirmation

1. Epidemic Sound will display a confirmation message with a cancellation date
2. Take a screenshot or note the exact cancellation date shown on your screen
3. Check your registered email address for a cancellation confirmation email from Epidemic Sound within 5 to 10 minutes
4. Save this email in a folder for your records
5. Log out of your account once you have received the confirmation email

Cancellation via email or customer support

If you cannot access your account or the self-service cancellation option fails, you can request cancellation directly from Epidemic Sound's support team.

How to contact Epidemic Sound support

1. Open your email client and compose a new message
2. Address the email to [email protected]
3. In the subject line, write "Cancellation request for [your account email address]"
4. In the message body, provide the following information:
   • Your full name
   • The email address associated with your Epidemic Sound account
   • Your subscription plan (Creator or Pro)
   • The date you wish the cancellation to take effect
   • A brief reason for cancellation (optional but helpful)
5. Send the email and retain a copy for your records
6. Epidemic Sound's support team typically responds within 24 to 48 hours
7. Keep all correspondence until you receive written confirmation of cancellation

Escalation if support does not respond

If Epidemic Sound does not respond to your cancellation request within 5 business days, you can escalate the matter by contacting your payment provider (your bank or the credit card company) and filing a dispute for unauthorized continued billing. Additionally, you may lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at [email protected] if you believe the company has violated the FCCPA by failing to honor your cancellation request or by obstructing your right to cancel.

Refunds and what happens after you cancel

Understanding what to expect after cancellation prevents confusion and helps you plan your alternative music licensing strategy.

Refund eligibility in nigeria

Epidemic Sound does not automatically issue refunds for monthly subscriptions that you cancel before the next billing cycle. Your subscription remains active until the end of your current billing period, after which it terminates. Consequently, if you paid for the 1st to the 30th of the month and you cancel on the 15th, you retain access until the 30th but do not receive a partial refund for the unused days.

If you subscribed to an annual plan and wish to cancel early, Epidemic Sound may offer a pro-rata refund depending on your original agreement terms. Contact their support team to inquire about your specific situation, as refund policy varies by region and subscription terms.

If you were charged fraudulently or without authorization, you have grounds to dispute the charge with your bank within 120 days of the transaction. Your bank will then initiate a chargeback process with Epidemic Sound's payment processor.

What happens to your downloads and account access

1. Your account will remain accessible until the end of your current billing period
2. You can continue to download tracks and use the platform during this final period
3. On the termination date, your account will be locked and you will no longer be able to download new tracks
4. Tracks you have already downloaded remain yours to use under the licensing terms of the subscription you paid for
5. You do not need to delete downloaded tracks or remove them from your projects
6. Any future use of those tracks is covered by your past subscription; no additional licensing is required

After cancellation: your next steps

Once Epidemic Sound confirms your cancellation, consider the following actions to ensure a smooth transition to an alternative music library or service.

• Export or backup a list of all tracks you have downloaded while subscribed, noting project names or file locations
• Research alternative music licensing services such as Artlist, Soundly, or Bensound to replace Epidemic Sound's functionality
• Review your future project timelines to determine if you need music licensing immediately or can delay subscription purchase
• Check your bank or payment app to confirm that no further charges appear after your cancellation date
• Unsubscribe from Epidemic Sound's marketing emails if you wish to stop receiving promotional offers

Common mistakes to avoid during cancellation

Cancellation is straightforward, but small missteps can leave you charged after you intended to leave; Yafee highlights the most frequent errors.

Mistake 1: confusing pause with cancellation

Epidemic Sound offers a "pause subscription" feature that suspends your access for up to 3 months but does not terminate your account. If you click "pause" instead of "cancel," your subscription will resume automatically after 3 months and you will be charged again. Always confirm that you have clicked "cancel" and not "pause."

Mistake 2: cancelling through your payment provider instead of Epidemic Sound

Asking your bank to block charges from Epidemic Sound without notifying the company directly may result in payment disputes and damage to your account status. Always cancel through Epidemic Sound's official website or support email first, then monitor your billing to ensure charges stop. Only contact your bank if Epidemic Sound continues to charge you after you have received written cancellation confirmation.

Mistake 3: not saving your cancellation confirmation

If a billing error occurs and Epidemic Sound claims no record of your cancellation request exists, you will have no proof. Take a screenshot of the on-screen cancellation confirmation and save the confirmation email. These documents protect you if disputes arise later.

Mistake 4: cancelling during the last day of your billing cycle

If you cancel on the 28th of a 30-day billing cycle, Epidemic Sound may process your cancellation after the next automatic charge has already gone through. Consequently, cancel at least 5 to 7 days before your next billing date to allow time for the request to process and prevent an unwanted charge.

Mistake 5: assuming your old downloads become invalid

Your previously downloaded tracks remain yours to use indefinitely under the license you purchased. You do not lose the right to use music in published projects simply because your subscription has ended. The license covers you for the duration of your subscription and beyond for all content created during that period.

How to compare Epidemic Sound with alternative music libraries

Before you cancel, consider whether an alternative service better suits your actual content creation frequency and budget.

Comparison of popular royalty-free music services in nigeria

If you create content infrequently, YouTube's free Audio Library may eliminate your need for a paid subscription entirely. If you work with multiple clients or manage several monetized channels, Yafee recommends testing Artlist's annual plan before cancelling Epidemic Sound, as the cost difference is marginal and the platform offers additional video effects licenses.

Checklist: steps to complete before and after cancellation

Use this checklist to ensure you have addressed every requirement and will not face unexpected charges or service interruptions.

Pre-cancellation tasks

• Log into your Epidemic Sound account and confirm your current plan and billing date
• Download or export a list of all tracks and projects you have used in the past 12 months
• Research alternative music licensing services and test free trials if available
• Confirm that all published projects using Epidemic Sound tracks are archived and will not be deleted
• Note the exact date of your next automatic billing charge (usually shown in your account settings)
• Decide whether to pause your subscription for 3 months or permanently cancel

Cancellation completion tasks

• Use the official website method or email support to initiate cancellation
• Take a screenshot of the cancellation confirmation message
• Save the confirmation email from Epidemic Sound to a dedicated folder
• Note the cancellation date shown in your account settings
• Set a calendar reminder to check your bank statement on your next scheduled billing date to confirm no charge appears
• Unsubscribe from Epidemic Sound marketing emails if desired

Post-cancellation verification

• On your next billing date, confirm that Epidemic Sound has not charged your account
• Review your bank or payment app for any unexpected debit
• If a charge appears despite cancellation, contact your bank immediately and reference your cancellation confirmation
• Log into your Epidemic Sound account one final time to verify that your subscription shows as "cancelled" or "inactive"
• Continue using your previously downloaded tracks in active and future projects without concern

What happens if Epidemic Sound refuses to cancel your account

In rare cases, companies attempt to obstruct cancellation or claim they did not receive your request; Yafee advises you on escalation procedures.

Formal complaint process under the FCCPA

If Epidemic Sound does not respond to your cancellation request within 5 business days, or if the company explicitly refuses to cancel your subscription without legitimate grounds under the FCCPA, you may escalate your complaint to the Federal Competition and Consumer Protection Commission.

1. Gather all evidence: copies of your cancellation email, the company's response (or lack thereof), billing statements, and screenshots of your account settings
2. Visit the FCCPC website at fccpc.gov.ng and locate the complaints portal
3. Complete the online complaint form with the following information:
   • Your full name and contact details
   • Epidemic Sound's contact information ([email protected] and headquarters address)
   • A detailed description of your cancellation request and the company's response
   • Dates of all communications
   • Copies of all relevant emails, screenshots, and billing records
4. Submit the complaint and retain your case reference number
5. The FCCPC will investigate and contact you within 30 days with next steps

Chargeback via your bank

If Epidemic Sound continues to charge your account after you have provided written cancellation notice, contact your bank or payment provider immediately and initiate a chargeback for unauthorized continued billing. Provide your bank with copies of your cancellation confirmation and any evidence that the company charged you after the cancellation date. Your bank will freeze the disputed amount and launch an investigation into whether the charge was legitimate.

Epidemic sound's official contact details and cancellation address

Direct your cancellation requests and disputes to Epidemic Sound's support team using the contact information below.

Contact details and mailing address

• Email: [email protected]
• Headquarters address: Västgötagatan 2, SE-118 27 Stockholm, Sweden
• Website support portal: epidemicsound.com (log in and navigate to Settings > Subscription)
• Response time: 24-48 business hours for email inquiries

When you send a cancellation email, always use the subject line "Cancellation request for [your email address]" and include your account email, subscription plan, and desired cancellation date. Epidemic Sound will send a confirmation email within 48 hours; if you do not receive confirmation within this timeframe, follow up with a second email and reference the date of your first request.

Conclusion: cancel with confidence using yafee's guidance

Cancelling your Epidemic Sound subscription in Nigeria is a straightforward process when you follow the official channels and document every step. Whether you access the cancellation feature through your account dashboard, email support, or escalate to the Federal Competition and Consumer Protection Commission, you have legal protection under the FCCPA and the right to terminate your subscription at any time.

The key to a successful cancellation is clear communication with Epidemic Sound, retention of confirmation documents, and verification that no further charges appear on your account after your stated cancellation date. If you discovered that alternative services like YouTube's free Audio Library or Artlist better suit your budget, do not delay your cancellation decision-the longer you remain subscribed, the more you spend on features you may not use.

Yafee has helped thousands of consumers cancel unwanted subscriptions across Nigeria by providing clear, legally grounded guidance and practical step-by-step procedures. Our mission is to empower you to take control of your recurring charges and make informed decisions about which services deserve your money. For further assistance with cancellation disputes or subscription management, visit Yafee online or consult our detailed cancellation guides for other popular services. Your financial health and peace of mind matter, and Yafee is here to support you every step of the way.