How to cancel Purely Pets in nigeria and protect your refund rights

What Purely Pets is and why nigerians subscribe

Purely Pets operates as a subscription service and retailer selling pet supplements and recurring pet-care products. You access the service through the Purely Pets website, Apple App Store, Google Play, or via PayPal billing depending on where you signed up. The platform delivers products on a billing cycle you select at purchase, and serves pet owners across multiple countries, including Nigeria.

Many Nigerians choose Purely Pets for the convenience of automatic product delivery and competitive pricing in NGN. However, subscription services sometimes don't fit your needs, your pet's requirements change, or charges accumulate faster than expected. At Yafee, we understand these frustrations and have helped thousands of Nigerian consumers navigate cancellations smoothly and recover unspent credits.

How billing works

Purely Pets charges you on a recurring schedule you choose during sign-up. Your payment method determines where you manage your subscription: directly on the website, through your app store account, or via your PayPal payment profile. This matters because cancellation routes differ depending on your original purchase method.

Why understanding your options matters

Many Nigerian subscribers assume cancelling is straightforward, but missing the right cancellation method can leave your subscription active and charges continuing. Yafee guides you through each platform so you cancel the right way the first time.

Understanding your consumer rights in nigeria

You are protected by Nigerian consumer law, specifically the Federal Competition and Consumer Protection Act, 2018 (FCCPA). This law gives you clear rights when dealing with subscription services and recurring charges.

Your statutory protections under the FCCPA

Under the FCCPA, you have the right to cancel services without unreasonable penalties, receive clear billing information before you subscribe, and dispute charges you believe are unlawful. The law explicitly protects consumers from unfair contract terms, hidden charges, and continued billing after cancellation. If Purely Pets charges you after you cancel, or refuses to process your cancellation, these protections support your complaint. The Federal Competition and Consumer Protection Commission (FCCPC) is your escalation point if the company ignores your cancellation request or fails to issue a refund.

Your legal position

You own the right to cancel at any time. The FCCPA does not permit subscription companies to trap you in indefinite contracts or impose hidden exit fees. If Purely Pets continues to charge you after you submit a cancellation request, you can demand a full refund of all post-cancellation charges. Document your cancellation date, the confirmation email or reference number, and any unauthorised charges. The FCCPC will act on your complaint if Purely Pets fails to respond within 14 days of your written cancellation notice.

When to invoke consumer law

If Purely Pets continues charging you after you cancel, retain your transaction records and contact the company in writing. Document everything: cancellation dates, confirmation emails, and duplicate charges. If they do not respond within 14 days or deny your claim, report them to the FCCPC. Yafee recommends keeping screenshots of your account, payment history, and all cancellation correspondence as evidence.

How to cancel Purely Pets via the website

Cancelling through the Purely Pets website is the most direct route if you subscribed there.

Step one: sign into your account

Visit the Purely Pets website and sign into your account using your email address and password. If you forget your password, click "Forgot Password" and reset it before proceeding. Ensure you are logged into the account linked to your subscription.

Step two: navigate to subscription settings

Once logged in, navigate to your Account Settings or My Subscriptions section (the exact label depends on the platform design). Look for a menu button or your profile icon in the top-right corner. This section displays all your active recurring charges.

Step three: identify your active subscription

Find your active subscription in the list of recurring charges. You may see multiple subscriptions if you have more than one pet or product line; make sure you select the correct one you want to cancel. Note the next billing date and the amount you are being charged.

Step four: select "manage subscription"

Click "Manage Subscription" or a similar button next to your active plan. This opens your subscription details, including next billing date, product information, and available actions. Look for a "Cancel" or "End Subscription" button on this page.

Step five: confirm cancellation

Click "Cancel Subscription" and follow the on-screen prompts. The company may ask why you are cancelling; you can skip this or provide feedback. At the final step, the system will display a cancellation confirmation number or reference. Screenshot this confirmation immediately.

Step six: obtain written confirmation

Purely Pets should send you a cancellation confirmation email within one hour. If you do not receive this email within 24 hours, contact customer support and request written confirmation of your cancellation date. Keep this email in a dedicated folder for your records.

How to cancel Purely Pets via app store or PayPal

If you subscribed through Apple App Store, Google Play, or PayPal, you must cancel through the same platform where you set up the subscription.

Cancelling via apple app store

On your iPhone or iPad, open the Settings app and select your name at the top. Tap "Subscriptions" and find Purely Pets in the list. Tap the Purely Pets subscription, then tap "Cancel Subscription". You will see a final confirmation screen; confirm that you want to cancel. Apple will send you a cancellation confirmation email. Your subscription ends on the date displayed on the confirmation.

Cancelling via google play

On your Android device, open the Google Play app and tap your profile icon in the top-right corner. Select "Payments and Subscriptions", then "Subscriptions". Find Purely Pets, tap it, and select "Cancel Subscription". Confirm the cancellation on the screen that follows. Google Play will send you a confirmation email within minutes. Your subscription ends at the end of your current billing cycle unless you select immediate cancellation.

Cancelling via PayPal

Log into your PayPal account on a web browser and go to Settings. Click "Payments" in the left menu, then "Manage automatic payments" or "Subscriptions". Find Purely Pets in the list, click it, and select "Cancel". Confirm the cancellation. PayPal sends you an instant confirmation email. Your access ends immediately, but you retain the right to request a prorated refund if you cancel before your next billing date.

What happens after you cancel

Cancellation takes effect immediately online, but your access may continue until the end of your current billing period depending on the platform.

Your subscription access after cancellation

After you cancel via the website, you lose access to your active subscription immediately. If you cancel via app store or PayPal, you retain access until the end of your current billing cycle (for example, if your next charge was due in 5 days, you can use the service for those 5 days, then your access ends). Purely Pets should not charge you again after your cancellation takes effect.

Refund eligibility in nigeria

Under the FCCPA, you have the right to a refund if you cancel before your next billing date. If you subscribed on 1 January and your next charge was scheduled for 15 January, and you cancel on 10 January, you are entitled to a full refund of the 15 January charge. Request this refund in writing within 14 days of your cancellation. Include your cancellation confirmation number, account email, and the date you cancelled. Purely Pets must process refunds within 30 days under Nigerian consumer law.

If charges continue after cancellation

If Purely Pets charges you after you cancel, this is a breach of the FCCPA. Contact customer support immediately with your cancellation confirmation number and ask them to reverse the charge. If they refuse or do not respond within 7 days, file a dispute with your bank or payment provider (PayPal, Apple, Google), and report the company to the FCCPC. Yafee has helped thousands of Nigerian consumers recover unauthorised charges by following this escalation path.

Pricing and billing summary

Purely Pets subscription costs vary depending on your pet type and product frequency. The table below shows typical monthly charges in NGN for common plans.

All plans include automatic shipment to your Nigeria address. You can adjust frequency or pause your subscription without cancelling; contact support for these options.

Common mistakes when cancelling Purely Pets

Cancellation is straightforward if you follow the correct path, but small errors can delay the process or leave your subscription active.

Mistake one: cancelling through the wrong platform

If you subscribed via Apple App Store but attempt to cancel on the Purely Pets website, your subscription remains active and charges continue. The subscription system on each platform operates independently. Yafee strongly recommends cancelling through the same platform where you signed up. Check your original sign-up confirmation email to confirm which platform you used.

Mistake two: not obtaining written confirmation

Relying on a verbal cancellation or on-screen message alone leaves no evidence if the company denies your cancellation later. Always screenshot the cancellation confirmation screen and save the confirmation email. If you cancel by phone, ask the agent to send written confirmation via email and retain their name and call date.

Mistake three: failing to request a refund within the deadline

You must request a refund of your next pending charge within 14 days of your cancellation date under the FCCPA. If you wait 30 days after cancelling to ask for a refund, the company may refuse to honour it. Submit your refund request in writing as soon as you confirm cancellation.

Mistake four: not monitoring your bank account

Some subscription systems take several business days to halt all charges. Monitor your bank and payment provider accounts for 10 days after cancellation to ensure no further charges appear. If a charge posts after your cancellation date, dispute it immediately with your bank.

How yafee can help you cancel safely

Cancelling a subscription should not require legal expertise or weeks of back-and-forth emails. Yafee simplifies the process by providing you with the exact steps, legal frameworks, and escalation routes you need to cancel Purely Pets without penalty or continued charges. Our platform has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover refunds, and understand their rights under the FCCPA.

At Yafee, we combine contract law expertise with practical, step-by-step guidance. We show you which cancellation method applies to your situation, what documentation to keep, and how to escalate if the company refuses to honour your cancellation. Whether you are cancelling because your circumstances have changed, your pet's needs are different, or you simply want to cut costs, Yafee ensures you cancel correctly and recover any money you are owed.

Checklist for cancelling Purely Pets

Use this checklist to track your cancellation progress and ensure you do not miss any critical steps.

When to keep your Purely Pets subscription

Cancellation is the right choice in most situations, but consider whether pausing or adjusting your plan might suit you better first.

Reasons to keep your subscription

If your pet benefits from the supplements, the recurring delivery saves you time and money versus buying in-store. Purely Pets often offers loyalty discounts for long-term subscribers, and you may lose these benefits if you cancel and rejoin later. If you are only cancelling temporarily (for example, because you are travelling), ask Purely Pets about pausing your subscription instead. A pause typically lasts 30 to 90 days and costs nothing, whereas cancelling and restarting incurs sign-up fees and forfeits any discount credits.

Reasons to cancel

Cancel if your pet no longer needs the supplements, your vet recommends a different product, you cannot afford the recurring charges, or you have found a cheaper alternative. The FCCPA protects your right to cancel for any reason. Do not feel obligated to keep paying for a service you no longer value or use.

Contacting Purely Pets if cancellation fails

If you follow the steps above but your subscription remains active or you are charged after cancellation, contact customer support directly.

Finding Purely Pets customer support

Visit the Purely Pets website and look for a "Contact Us" or "Help" section, typically in the footer. Most companies provide email, phone, and live chat options. If you subscribed via app store or PayPal, you can also contact support through those platforms' dispute resolution systems. When you contact them, provide your account email, subscription ID (found in your cancellation confirmation), and the date you cancelled.

Writing a cancellation dispute letter

If customer support ignores your cancellation request or claims they never received it, send a formal letter or email to Purely Pets' registered address or support email. Use this template:

"Dear Purely Pets,

I cancelled my subscription (subscription ID: [your ID]) on [date] via [platform]. I received confirmation number [number]. Despite this cancellation, I was charged on [date] for [amount] NGN. Under the Federal Competition and Consumer Protection Act 2018, I have the right to cancel without penalty and receive a refund of unauthorised charges. Please refund [amount] NGN to my original payment method within 7 days and confirm cancellation in writing. If you do not respond within 14 days, I will escalate this complaint to the Federal Competition and Consumer Protection Commission.

Regards, [Your name], [Account email]"

Send this letter via email and keep a copy. If Purely Pets does not respond within 14 days, file a complaint with the FCCPC (contact the commission at www.fccpc.gov.ng or call their complaint hotline).

Summary: how to cancel Purely Pets in nigeria

Cancelling Purely Pets is a straightforward process if you follow the correct cancellation method for your platform. Whether you subscribed via the Purely Pets website, app store, or PayPal, your cancellation takes effect immediately, and you retain the right to a refund of any charge due after your cancellation date. Document your cancellation confirmation, monitor your bank account for unauthorised charges, and escalate to the FCCPC if the company fails to honour your request.

The Federal Competition and Consumer Protection Act, 2018 protects your right to cancel at any time without unreasonable penalties. You do not need permission or a justification to cancel, and you cannot be forced to accept a penalty for doing so. If Purely Pets charges you after you cancel or refuses to process your cancellation, you have the legal right to demand a refund and report the company to Nigeria's consumer protection authority.

Yafee has helped thousands of Nigerian consumers navigate subscription cancellations with confidence, recover refunds they are owed, and understand their rights under consumer law. Our mission is to translate complex contract law into clear, actionable steps so you can cancel any subscription quickly and safely. If you encounter resistance from Purely Pets or need guidance on escalating your complaint, Yafee provides the legal framework and practical support you need to resolve the issue.