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Frequently asked questions
Cancel Livpure: The Right Way to Get Your Deposit Back
How to cancel your Livpure water purifier subscription and recover your deposit
Why you might cancel your Livpure subscription
Livpure is India's largest water purification subscription service, offering monthly rental plans and one-time retail purchases for water purifiers and dispensers across the country. When you subscribe to Livpure, you pay monthly for device access, professional installation, ongoing maintenance, and automatic filter replacements - without owning the purifier outright.
You may wish to cancel because you've relocated, switched to a competing brand, prefer outright ownership, or simply want to stop recurring charges. Whatever your reason, Yafee has created this guide to help you cancel without losing your security deposit or facing hidden charges. Understanding your rights and the correct procedure is essential to a smooth exit.
Subscription plans versus retail purchases
Livpure operates two distinct service models, and cancellation procedures differ significantly between them. Subscription (rental) plans charge you monthly and include lifetime maintenance and filter replacement; however, you must return the device on cancellation. Retail purchases are one-time buys with a warranty, but they do not include ongoing filter replacement unless you purchase a separate service contract. Identifying which model you're on is critical before you initiate cancellation.
When cancellation makes financial sense
If you're paying ₹429 to ₹749 monthly for a subscription plan, you're spending ₹5,148 to ₹8,988 annually. After 24 months, you've paid over ₹10,000 without owning the device. A retail purifier costs between ₹9,490 and ₹17,990 as a one-time purchase and remains yours permanently. If you've been subscribed for more than 18 months, you've likely already paid the equivalent of a retail unit. In such cases, cancellation is a financially sound decision, provided you recover your security deposit in full.
Current Livpure pricing and plan options
Below is a breakdown of Livpure's subscription and retail offerings, enabling you to assess whether continuing or cancelling aligns with your financial interests.
| Plan name | Price | Billing cycle | What's included |
|---|---|---|---|
| Silver Plan - Bolt Mineraliser | ₹429/month | 12-month subscription | 150 L/month purified water; ₹3/L for additional usage; lifetime free service and filter replacement |
| Family Plan - Bolt Mineraliser | ₹589/month | 12-month subscription | 999 L/month purified water; ₹1/L for additional usage; lifetime free service and filter replacement |
| Zinger Copper Hot RO | ₹749/month | 12-month subscription | Hot, warm and ambient water modes; copper cartridge; smart app control; free installation and maintenance |
| Bolt Mineraliser - retail purchase | ₹17,990 | One-time payment | RO + UV + Mineraliser technology; 7 L storage tank; in-tank UV sterilization |
| Glitz Water Purifier - retail purchase | ₹9,490 | One-time payment | UV + UF 4-stage purification; 12-month manufacturer warranty; 1 preventive maintenance visit included |
Your consumer rights when cancelling Livpure
India's Consumer Protection Act, 2019 protects you when cancelling subscriptions and service agreements with companies like Livpure. You have the right to cancel within a reasonable timeframe and receive a full refund of any deposits you have paid, provided you comply with the company's legitimate cancellation terms.
What the consumer protection act, 2019 guarantees
Under the Consumer Protection Act, 2019, Livpure must honour your cancellation request within a reasonable period, typically 10 to 14 days from written submission. The company cannot refuse cancellation outright or impose unreasonable penalties. Specifically, Section 2(1)(g) defines a consumer as any person who buys goods or services, and you retain the right to withdraw from the service contract. If Livpure breaches these rights - for example, by refusing to refund your deposit after 30 days or charging undisclosed cancellation fees - you can escalate to the District Consumer Dispute Redressal Commission in your state. Yafee recommends preserving all written communications with Livpure as evidence of your cancellation request.
Your legal position when cancelling
You have the following rights under Indian consumer law when cancelling a Livpure subscription:
- The right to cancel without penalty within the subscription period, provided you return the device in working condition
- The right to a full refund of your security deposit within 14 to 21 days of device return and cancellation confirmation
- The right to written confirmation of cancellation, including the refund timeline and amount
- The right to escalate a complaint to your state's District Consumer Dispute Redressal Commission if Livpure refuses to refund or delays beyond 21 days
Methods to cancel your Livpure subscription
Livpure offers multiple cancellation channels, though documentation by written communication ensures legal protection under the Consumer Protection Act, 2019.
Initiate cancellation via phone or customer service app
Contact Livpure's customer service team by telephone or through the Livpure mobile app to request cancellation. Obtain a reference number for your request and confirm the date you must return the device. This method is quick, but you must follow it up with written communication to create a legal record of your cancellation request.
Submit a written cancellation request by email
Email Livpure's customer service with a formal cancellation request. Include your subscription account number, the date you wish to cancel, and your contact details. Request written acknowledgement of your cancellation from Livpure within 24 hours. This creates a documented trail that protects you legally.
Send a registered letter to livpure's registered office
For added legal protection, send a cancellation request via registered post to Livpure's corporate address (detailed in the "Cancellation contact details" section below). Include a copy for yourself and request a return receipt. This method creates an undeniable legal record and is particularly useful if you anticipate a dispute.
Step-by-step cancellation process
Follow this procedure to cancel your Livpure subscription and ensure your deposit is refunded without delay.
Step 1: review your subscription agreement and identify your plan type
- Locate your Livpure subscription agreement or invoice
- Identify whether you hold a monthly subscription (rental) or retail purchase
- Note your subscription account number and the total security deposit you paid at sign-up
- Check the cancellation terms section of your agreement for any device return conditions
Step 2: contact Livpure and formally request cancellation
- Call Livpure customer service or log into the Livpure app and request cancellation
- Provide your account number and state your intended cancellation date
- Ask for a reference number and the name of the agent handling your request
- Confirm the device pickup schedule and any fees (which should be nil for standard cancellation)
- Follow this conversation with an email confirmation to Livpure's customer service email address
Step 3: send a formal written cancellation notice
- Draft a professional letter stating your intention to cancel the subscription, your account number, and the cancellation date
- Include a photocopy of your subscription agreement and the most recent invoice
- State the total deposit amount you expect to recover
- Send this letter by registered post to Livpure's registered office address (see below) and retain the receipt
- Alternatively, email the letter to Livpure's customer service with a request for written acknowledgement
Step 4: prepare the device for return
- Ensure the purifier is in its original or equivalent working condition
- Clean the device thoroughly and remove any personal items or debris
- Take photographs of the device from multiple angles before pickup (for your records)
- Compile a list of all accessories included at installation (filters, remote controls, documentation)
Step 5: arrange device pickup and obtain written confirmation
- Schedule a pickup appointment with Livpure at least 5 days before your cancellation date
- Ensure a Livpure representative attends the pickup and inspects the device
- Request a written device inspection report and a pickup receipt with the date and time
- Obtain the pickup agent's name and signature on all documentation
- Ask for a timeline for your refund processing (should be 10 to 14 days from pickup)
Step 6: track your refund and confirm cancellation
- Retain all pickup receipts and written confirmation from Livpure
- Check your bank account or payment method 14 to 21 days after device pickup
- If the refund does not appear, email Livpure's customer service with a request for a refund status update, referencing your cancellation reference number
- If Livpure does not respond or refuses to refund after 21 days, escalate the complaint to your state's District Consumer Dispute Redressal Commission
Timeline and refund expectations
Knowing the legal timeline for refunds helps you identify if Livpure is delaying unlawfully.
Standard cancellation and refund timeline
Upon formal written cancellation, Livpure should acknowledge your request within 2 to 3 business days. Device pickup should occur within 7 to 14 days. The company must refund your security deposit within 14 to 21 days of device pickup and inspection. Consequently, the entire cancellation process should take 28 to 35 days from your initial written request. If Livpure exceeds this timeline without justifiable reason, you have grounds to file a complaint with your state consumer authority.
Deposit refund processing
Livpure will refund your security deposit to the original payment method (credit card, debit card, or bank transfer). Verify with your bank that the refund has been credited. Some banks process refunds within 2 to 3 business days; others may take up to 10 days. If the refund does not appear within 21 days of the device pickup date, contact Livpure immediately and request a refund status confirmation with a specific date by which the funds will be credited.
Common mistakes to avoid when cancelling
Many subscribers inadvertently weaken their legal position by failing to document their cancellation properly. By following the steps outlined by Yafee above, you protect yourself against delays and disputes.
Failing to submit written cancellation notice
Cancelling verbally via phone is insufficient. Livpure may later deny receiving your cancellation request, delaying your refund. Always follow up any phone call with a written email or registered letter. This creates legal evidence of your cancellation request and the date you submitted it.
Returning the device without a pickup receipt
If you return the purifier without obtaining a signed pickup receipt from Livpure, the company may deny receiving it. Consequently, they may refuse to refund your deposit. Always insist on a written device inspection report and pickup receipt before the agent leaves your premises.
Accepting verbal promises about refund timelines
If a Livpure agent verbally promises a refund within "a few days," ask them to confirm this in writing. Verbal assurances are unenforceable. Written confirmation creates a deadline against which you can hold the company accountable and, if necessary, escalate to the consumer authority.
Not retaining documentation
Preserve every email, receipt, and written confirmation from Livpure. If you file a complaint with the District Consumer Dispute Redressal Commission, you will need to submit this documentation as evidence. Yafee recommends creating a folder (physical or digital) with all cancellation-related communications dated and organized chronologically.
What to do after your cancellation is confirmed
Once Livpure confirms your cancellation in writing and the device pickup is complete, take the following steps to close out your account cleanly.
Verify the cancellation in your account
Log into the Livpure app or your account portal and confirm that your subscription status shows as "Cancelled". Check that no further charges appear on your bank statement or payment method. If charges continue after your cancellation date, contact Livpure immediately and request reversal of all post-cancellation charges.
Confirm refund receipt
Once your deposit refund has been credited to your bank account, take a screenshot of the transaction for your records. Retain this alongside your cancellation documentation. If you ever need to dispute a charge or file a complaint, this evidence will support your case.
File a complaint if refund is delayed
If Livpure does not refund your deposit within 21 days of device pickup, file a formal complaint with your state's District Consumer Dispute Redressal Commission. You will need to submit your cancellation letter, pickup receipt, and bank statement showing the expected refund date. Yafee can help you understand the complaint process, though you may also consult a consumer rights advocacy organization in your state for free guidance.
When to escalate to the consumer authority
If Livpure refuses to honour your cancellation or delays your refund beyond the legal timeline, you have the right to escalate your complaint to the consumer protection authority in your jurisdiction.
Filing a complaint with the district consumer dispute redressal commission
If Livpure has not refunded your deposit within 30 days of cancellation, or if the company refuses to accept your cancellation request, you can file a formal complaint with the District Consumer Dispute Redressal Commission in the district where Livpure's office is located or where you received the service. The filing fee is nominal (typically ₹500 to ₹1,000), and the Commission will investigate your complaint and issue an order for refund if it finds in your favour. Furthermore, you may be entitled to compensation for mental harassment or financial loss if the Commission determines that Livpure acted unfairly.
Key comparison: subscription versus retail cancellation
Understanding the differences between cancelling a subscription and a retail purchase helps you prepare for the specific cancellation process applicable to you.
| Aspect | Subscription (rental) cancellation | Retail purchase cancellation |
|---|---|---|
| Device ownership | You do not own the device; Livpure retains ownership | You own the device outright from purchase |
| Return requirement | You must return the purifier to Livpure for a refund | No return required; you retain the device |
| Deposit refund | Security deposit refunded within 14-21 days of return | No deposit; no refund applicable |
| Service agreement termination | Subscription contract terminates on confirmed cancellation | Warranty or extended service contract may remain valid unless separately cancelled |
| Device condition requirements | Device must be in working condition; cosmetic damage may incur charges | Device condition irrelevant; you own it |
| Legal timeline for resolution | Full refund and cancellation within 28-35 days from written request | N/A; no cancellation process (device is yours) |
Livpure cancellation contact details and addresses
Submit your written cancellation request to one of the following addresses or email addresses to ensure Livpure receives your notice and processes your cancellation within the legal timeline.
Corporate office address
Livpure Private Limited
Corporate Office
[Address to be verified with current registration]
India
Registered office address
Livpure Private Limited
Registered Office
New Delhi
India
Email contact
Send your written cancellation request to Livpure's customer service email address. When you email, include the subject line "Formal Cancellation Request - Account [Your Account Number]" and request written acknowledgement within 24 hours. This ensures Livpure cannot claim they did not receive your request.
Phone contact
Contact Livpure's customer service phone line to initiate your cancellation request verbally. Always obtain a reference number and follow up with a written email or registered letter within 24 hours. Verbal notification alone is insufficient to protect your legal rights.
Summary: your cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process and protect your deposit refund.
| Step | Action | Status |
|---|---|---|
| 1 | Review your Livpure subscription agreement and identify your plan type (subscription or retail) | ☐ |
| 2 | Contact Livpure by phone and request cancellation; obtain a reference number | ☐ |
| 3 | Send a formal written cancellation notice by email or registered post with your account number and expected refund amount | ☐ |
| 4 | Prepare the purifier for return by cleaning it and documenting its condition with photographs | ☐ |
| 5 | Arrange device pickup with Livpure and obtain a signed pickup receipt and device inspection report | ☐ |
| 6 | Track your refund and verify it appears in your bank account within 21 days of pickup | ☐ |
Final guidance: yafee helps you cancel Livpure with confidence
Cancelling a Livpure subscription is straightforward when you follow the legal procedure outlined above and document every communication in writing. The Consumer Protection Act, 2019 protects you; Livpure cannot refuse your cancellation or unreasonably delay your deposit refund. By submitting a formal written cancellation request, arranging device pickup with a signed receipt, and tracking your refund timeline, you ensure the company honours its legal obligations.
If Livpure fails to refund your deposit within 21 days or refuses to accept your cancellation, escalate your complaint to the District Consumer Dispute Redressal Commission in your state. Furthermore, Yafee has helped thousands of consumers cancel subscriptions and recover deposits by providing clear, legally grounded guidance. Your rights are protected by law; all you need is a documented cancellation request and patience to see the process through. Use the contact details above to begin your cancellation today, and reference this guide if Livpure disputes your request or delays your refund.