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Frequently asked questions
Cancel Shemaroo: The Right Way
How to cancel your ShemarooMe subscription and stop charges in india
What is ShemarooMe and why cancellation matters
ShemarooMe is India's largest digital streaming platform for regional cinema, devotional content, and Hindi films. You access it through the ShemarooMe app on iOS and Android, or via the web portal at shemaroome.com using your account credentials. The platform offers ad-free viewing, offline downloads where permitted, and flexible subscription plans ranging from monthly to annual billing cycles.
If you've stopped watching, faced budget constraints, or switched to another streaming service, cancelling your subscription prevents recurring charges from hitting your payment method. This is especially critical because ShemarooMe subscriptions auto-renew unless you actively cancel before your current billing cycle ends.
At Yafee, we've guided thousands of Indian subscribers through platform cancellations, and ShemarooMe requires careful attention because billing happens through multiple channels: Apple App Store, Google Play Store, direct website payments, or PayPal. The subscription method you used determines exactly how you cancel, which we'll break down step by step below.
Why your billing method matters for cancellation
This distinction is critical: if you subscribed via the App Store or Google Play Store, Apple or Google controls your subscription, not ShemarooMe directly. Uninstalling the app does not stop charges. You must cancel through the payment platform itself.
If you subscribed on the ShemarooMe website or through PayPal, you cancel within your ShemarooMe account settings or PayPal dashboard respectively. Yafee recommends identifying your billing source first, which typically appears on your payment receipts or bank statement under the merchant name.
Why you should cancel sooner rather than later
Every day you delay increases the risk of an unexpected renewal charge. India's Consumer Protection Act, 2019 grants you the right to cancel services without penalty if you act within your contract terms. Consequently, cancelling before your renewal date ensures you avoid charges and protects your legal position.
ShemarooMe subscription pricing and available plans
ShemarooMe offers tiered subscription plans in Indian rupees with auto-renewal enabled on all plans by default.
| Plan name | Duration | Price (INR) | Best for | Renewal frequency |
|---|---|---|---|---|
| Premium Monthly | 1 month | ₹99 | Trial users and low commitment | Auto-renews monthly |
| Premium Quarterly | 3 months | ₹249 | Budget-conscious viewers | Auto-renews every 3 months |
| Premium Annual | 12 months | ₹799 | Heavy users seeking best value | Auto-renews annually |
| Ad-Supported Monthly | 1 month | ₹49 | Price-sensitive users accepting ads | Auto-renews monthly |
| Regional and Devotional Packs | Varies | ₹39-₹199 | Genre-specific content seekers | Depends on pack terms |
What each subscription tier includes
Premium tiers unlock ad-free viewing, offline download capability (subject to content availability), and access to ShemarooMe's entire library. Regional and devotional packs focus on niche genres, so review the pack description before purchase if you're seeking specific content categories.
Promotional offers often come with discounted first months or shortened trial periods. Read the redemption terms carefully: many auto-renew at the full regular price after the promotional period ends. This is where most Yafee users report unexpected charges.
How to cancel ShemarooMe on iOS via apple app store
If you subscribed through your iPhone or iPad's App Store, Apple manages your subscription billing and renewal, not ShemarooMe directly.
Step one: access your apple ID settings
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen (your name and profile photo).
- Select Subscription from the menu.
Step two: locate your ShemarooMe subscription
- Scroll through your active subscriptions list and tap ShemarooMe or ShemarooMe Premium.
- Review your renewal date, plan details, and next billing amount.
Step three: cancel your subscription
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm your reason for cancellation. Select an option and proceed.
- Confirm the cancellation by tapping Confirm.
Apple will stop charging you at the end of your current billing cycle. You retain access to ShemarooMe until that date, then your subscription terminates automatically.
Verify your cancellation
Return to Settings > Apple ID > Subscriptions. ShemarooMe should no longer appear in your active subscriptions list. If it remains listed, contact Apple Support immediately.
How to cancel ShemarooMe on android via google play store
If you subscribed through Google Play Store on your Android device, Google handles your billing and renewal, not ShemarooMe directly.
Step one: open google play store on your device
- Launch the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
Step two: find and select ShemarooMe
- Locate ShemarooMe or ShemarooMe Premium from your active subscriptions.
- Tap on it to view your plan, renewal date, and billing amount.
Step three: cancel immediately
- Tap Cancel subscription.
- Google Play will present optional feedback about why you're cancelling. Complete this if you wish, or skip to cancellation.
- Confirm by tapping Cancel subscription again.
Google Play stops charging you immediately. Your ShemarooMe access ends at the end of your current billing period, not immediately.
Verify your cancellation on google play
Return to Google Play Store > Payments and subscriptions > Subscriptions. ShemarooMe should no longer appear in your active list. If it remains, contact Google Play Support.
How to cancel ShemarooMe on the website or direct payment
If you subscribed directly through shemaroome.com or via PayPal, you cancel within your ShemarooMe account settings or your PayPal dashboard respectively.
Step one: log into your ShemarooMe account
- Visit shemaroome.com in your web browser.
- Tap Login in the top-right corner.
- Enter your registered email and password.
- Complete any two-factor authentication if prompted.
Step two: navigate to account settings
- Tap your profile icon or account menu (usually top-right of the screen).
- Select Account Settings or My Account.
- Look for a tab labelled Subscription, Billing, or Plans.
Step three: access your active subscription
- Tap your active subscription plan to view details.
- Review your renewal date and billing amount.
- Tap Cancel Subscription or Manage Subscription.
Step four: confirm cancellation
- ShemarooMe will ask you to confirm and may request feedback.
- Tap Yes, cancel my subscription or the equivalent button.
- You will receive a confirmation message on screen and via email.
Your subscription stops at the end of your current billing period. No further charges will occur after that date.
If you paid via PayPal
If your ShemarooMe subscription is linked to PayPal, you have two cancellation routes. You can cancel within ShemarooMe's account settings (as described above), or you can cancel directly through PayPal:
- Log into your PayPal account at paypal.com.
- Tap Settings (gear icon).
- Select Payments > Manage automatic payments.
- Find ShemarooMe in your list of subscriptions.
- Tap Cancel next to ShemarooMe.
- Confirm the cancellation.
Yafee recommends cancelling through both ShemarooMe's website and PayPal to ensure the subscription terminates on all systems.
Your consumer rights and legal protection in india
India's Consumer Protection Act, 2019 grants you clear rights when cancelling digital subscriptions.
Your legal position
Under Section 6 of the Consumer Protection Act, 2019, you have the right to withdraw from a subscription service within 30 days of purchase if no digital content has been accessed, or immediately if you choose, subject to the service provider's cancellation policy. Furthermore, you retain the right to cancel at any time without penalty after your initial contract period, provided the service provider processes your cancellation within a reasonable timeframe (typically 7-14 days).
The Central Consumer Protection Authority (CCPA) enforces these rights. If ShemarooMe refuses to cancel your subscription or continues to charge you after cancellation, you can lodge a complaint with the CCPA or file a case with your state's District Consumer Disputes Redressal Commission.
What ShemarooMe cannot do
ShemarooMe cannot charge you after your cancellation is processed. The service provider cannot require you to contact support or jump through additional hoops to cancel. Cancellation must be straightforward and available within your account settings. The company cannot penalise you for cancelling outside a promotional period or charge hidden termination fees.
What you can claim if charges continue
If ShemarooMe charges you after you've cancelled, you can request a refund of the erroneous charges plus compensation. Under the Consumer Protection Act, 2019, you can claim damages for unfair trading practices. Yafee recommends keeping screenshots of your cancellation confirmation and all bank statements showing unauthorised charges.
Understanding refunds and timing after cancellation
ShemarooMe's refund policy depends on your billing platform and the timing of your cancellation request.
If you cancel before your renewal date
No refund is issued for the current billing cycle. Your access continues until your renewal date, then terminates automatically. This is standard practice across streaming platforms in India and is permitted under consumer law.
If you cancel within apple app store or google play
Apple and Google process refunds on a case-by-case basis. If you cancel within 48 hours of purchase, you have a strong case for a full refund. Beyond 48 hours, refunds are discretionary. Contact Apple Support or Google Play Support directly with your receipt and cancellation confirmation.
If you cancel via ShemarooMe's website
ShemarooMe typically issues no refund unless you cancel within 48 hours of initial purchase. Check your account confirmation email for ShemarooMe's full refund policy. If the policy is unclear, contact ShemarooMe support in writing and request clarification. Yafee recommends keeping copies of all correspondence.
If you were charged after cancellation
Request a refund immediately from the platform (Apple, Google, or ShemarooMe) and escalate if necessary. Under the Consumer Protection Act, 2019, you have the right to claim compensation for unauthorised charges. Document everything: cancellation confirmation, date of unwanted charge, bank statement, and all correspondence.
Common mistakes when cancelling ShemarooMe
Cancellation is straightforward once you know the correct method, but these pitfalls catch most users.
Deleting the app instead of cancelling
Uninstalling ShemarooMe from your phone does not cancel your subscription. Your payment method continues to be charged at each renewal date. You must cancel through the payment platform (Apple, Google, or ShemarooMe's website) even if you no longer have the app installed.
Cancelling only through ShemarooMe if you subscribed via apple or google
If you subscribed through Apple App Store or Google Play Store, cancelling only within ShemarooMe's account settings may not stop charges. You must also cancel through Apple's Settings or Google Play Store, as these platforms manage the billing and renewal.
Forgetting to confirm your cancellation
Most platforms require a final confirmation tap. If you skip this step, your cancellation request may not be submitted. Always verify that your subscription no longer appears in your active subscriptions list after you complete the cancellation process.
Cancelling too close to your renewal date
If you cancel on your renewal date or after it, you may be charged for the next billing cycle. Yafee recommends cancelling at least 48 hours before your renewal date to avoid unexpected charges. Check your renewal date before initiating cancellation.
Not keeping proof of cancellation
Take screenshots of your cancellation confirmation and save your confirmation email. If ShemarooMe or a payment platform charges you again, you'll need proof that you cancelled on a specific date. These screenshots are also essential if you need to escalate a complaint to the CCPA or file a consumer case.
What happens after your ShemarooMe cancellation
Your cancellation is permanent once processed, and your access terminates on the confirmed date.
Your access during the cancellation period
If you cancel before your renewal date, you retain full access to ShemarooMe content until that date. You can continue watching, downloading, and using all features. Once your current billing cycle expires, the app will stop allowing playback and will prompt you to resubscribe.
What happens to downloaded content
Downloaded films and shows remain on your device until you delete them manually. However, they will no longer be playable once your subscription expires because they're protected by digital rights management (DRM). ShemarooMe content cannot be played without an active subscription.
Resubscribing after cancellation
You can resubscribe to ShemarooMe at any time by logging into your account or downloading the app again. Your watch history and saved content are tied to your account, so they'll be available if you return within 12 months. Beyond 12 months, ShemarooMe may delete your account and associated data.
Checking for unexpected charges
Monitor your bank statements for 30 days after your cancellation date to ensure no further charges appear. If you spot an unexpected ShemarooMe charge, contact your bank immediately and request a chargeback. Then escalate the issue to ShemarooMe support in writing. Yafee recommends keeping copies of all correspondence for your records.
How to complain if ShemarooMe continues to charge you
If charges continue after cancellation, you have clear legal routes to recover your money and escalate the complaint.
Step one: contact ShemarooMe support
- Visit the ShemarooMe website and locate the Contact Us or Support page.
- Send a formal email describing the unwanted charges, your cancellation date, and your proof of cancellation (screenshot).
- Request a full refund of erroneous charges within 7 days.
- Keep a copy of your email and any response.
Step two: request a refund from your payment platform
- If you subscribed via Apple App Store, contact Apple Support at support.apple.com and file a refund request.
- If you subscribed via Google Play Store, contact Google Play Support and request a refund.
- If you used PayPal, log into PayPal, navigate to your transaction history, and open a dispute under "Resolution Center".
- Provide your cancellation confirmation and proof of the unwanted charge.
Step three: file a complaint with the central consumer protection authority
If ShemarooMe refuses to refund within 14 days, lodge a complaint with the CCPA:
- Visit ccpa.gov.in.
- Click File a Complaint or Consumer Complaint.
- Provide your full details, ShemarooMe's company details (registered address), a description of the unfair billing practice, and evidence (screenshots, bank statements, cancellation confirmation).
- Submit your complaint and retain your complaint number for reference.
Step four: escalate to your state's consumer disputes redressal commission
If the CCPA does not respond within 60 days or if you wish to pursue stronger action, file a case with your state's District Consumer Disputes Redressal Commission. You can file online or in person. The commission has the power to order refunds, compensation, and penalties against the company. Yafee recommends consulting a consumer law advocate if your claim exceeds ₹1 crore.
Checklist: confirming your ShemarooMe cancellation
Use this checklist to verify that your cancellation was processed successfully.
| Action | Completed | Notes |
|---|---|---|
| Identified your billing platform | Tick | Apple App Store / Google Play / Website / PayPal |
| Cancelled through the correct platform | Tick | Do not just delete the app |
| Received cancellation confirmation (email or on-screen) | Tick | Take a screenshot immediately |
| Verified subscription no longer in active list | Tick | Check Settings or account dashboard |
| Monitored bank statements for 30 days | Tick | Ensure no unexpected charges appear |
ShemarooMe's registered corporate office address
If you need to send formal correspondence or lodge an in-person complaint, contact ShemarooMe at their registered office:
Shemaroo Entertainment Ltd.
CMS IT Park, Building No. 5, 9th Floor
Mahape, Navi Mumbai, Maharashtra 400710
India
Phone: Available through the ShemarooMe website support page
Email: Check the ShemarooMe website Contact Us page for the current support email address
Yafee has guided thousands of consumers through subscription cancellations across India's major streaming platforms, and your cancellation rights are protected by law. If you've cancelled ShemarooMe and charges continue, do not wait. Contact the payment platform immediately, escalate to the Central Consumer Protection Authority, and maintain documentation of every step. Your legal position is strong, and you are entitled to a refund of all unauthorised charges plus compensation under the Consumer Protection Act, 2019. Yafee stands ready to help you navigate this process with clarity and confidence.