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Frequently asked questions
Cancel Andi: The Right Way to Manage Your Subscription
How to cancel Andi and understand your consumer rights in india
What is Andi and why you might cancel
Andi is an AI-powered chatbot service offering search, summarization, text explanation, and AI text generation across free and paid subscription tiers. If you've subscribed to a paid plan but no longer require the service, or if the monthly cost no longer reflects your usage patterns, you have the legal right to cancel at any time. Understanding the cancellation process first will protect your refund eligibility and save you unnecessary frustration.
Overview of andi's service model
Andi serves individual users seeking advanced AI capabilities and organizations that require multi-user or plugin-based workflows. The service is accessible via web browser and mobile applications (iOS and Android), each with distinct cancellation pathways. Yafee recognizes that managing subscriptions across multiple platforms creates genuine friction, which is why we have structured every procedural step with precision and clarity.
Common reasons for cancelling Andi
You may cancel because the free tier now meets your requirements, you have switched to a competitor service, your budget has tightened, or you have simply overlooked a recurring charge. This is a routine decision, not a failure on your part. Yafee has guided thousands of Indian consumers through cancellation and refund recovery, and you are entitled to the same protection under the Consumer Protection Act, 2019.
Pricing and plan details for india
Before you cancel, confirm your current plan, billing date, and renewal schedule by reviewing your account settings.
Current Andi plans and pricing in indian rupees
The following table presents subscription options available to users in India as of 2026. All prices are listed in Indian Rupees (INR). Confirm your exact plan and next renewal date by logging into your Andi account, as pricing may be updated without advance notice.
| Plan name | Price (INR) | Billing cycle | Key features |
|---|---|---|---|
| Andi free tier | ₹0.00 | No charge | Unlimited searches, summarization, explanation, AI text generation |
| Andi AI plugin (single) | ₹800.00 | Monthly | 1 AI plugin, 2 users, email support |
| Andi Startup/MSME plan | ₹8,000.00 | Monthly | 10 AI plugins, 10 users, in-app and email support, integrations |
| Andi manufacturing chatbot | ₹20,750.00 | Monthly | AI manufacturing chatbot, monitoring, diagnostics, 50 users |
Verifying your plan before cancellation
Log into your Andi account immediately and check the subscription dashboard to identify your current plan, the monthly or annual charge, and the date your next renewal is scheduled. This information is critical when you communicate with Andi's support team or file a complaint with the consumer authority if a refund is disputed.
Your consumer rights under indian law
Your right to cancel is grounded in consumer protection legislation and contract law principles enforced across India.
Legal framework protecting your cancellation rights
The Consumer Protection Act, 2019, Section 6(1) grants you the right to seek redressal if a trader (including Andi's operator) fails to deliver services or charges you unfairly. Furthermore, the Information Technology Act, 2000, regulates digital services and requires service providers to honor cancellation requests within a reasonable timeframe. In accordance with these statutes, you may cancel your subscription without penalty, provided you follow the correct procedure and submit your request within the specified window. Yafee emphasizes that these rights are non-negotiable, and any service provider who refuses or delays cancellation in violation of this framework is acting unlawfully.
Your legal position on cancellation and refunds
You have the statutory right to cancel your Andi subscription at any time by submitting a written request (email, in-app message, or certified post) to the service provider. If Andi has charged you within 14 days of your cancellation request, and you have not consumed a proportional benefit from the service, you may lodge a complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your jurisdiction. The central consumer helpline, operated by the Ministry of Consumer Affairs, Government of India, can be reached at 1800-11-4000 (toll-free) to escalate unresolved disputes. Yafee advises that you retain all payment receipts, cancellation confirmations, and correspondence with Andi to support any future claim.
How to cancel Andi from your web account
The fastest cancellation method is through your Andi account dashboard on the web platform.
Step 1: log into your Andi account
- Open a web browser and navigate to the Andi login page (typically andi.co or your account portal).
- Enter your registered email address.
- Enter your password.
- If you have forgotten your password, click "Forgot password" and check your registered email for a reset link within 10 minutes.
- Click "Sign in" or press Enter.
Step 2: navigate to your subscription settings
- Once logged in, locate the settings menu, usually represented by a gear icon in the top right or left navigation bar.
- Click "Account" or "Settings."
- Select "Subscription," "Billing," or "Plan" from the submenu.
- You will see your current plan name, monthly or annual charge, and next renewal date.
Step 3: initiate cancellation
- On the subscription page, locate the "Cancel subscription" or "Downgrade plan" button.
- Click it.
- Andi may ask you to confirm your reason for cancellation (optional feedback; you are not required to provide this).
- Review the final confirmation message, which will specify your cancellation effective date.
- Click "Confirm cancellation" or "Yes, cancel my plan."
Step 4: obtain your cancellation confirmation
- Andi will display a confirmation message on screen with a reference number or ticket ID.
- Immediately take a screenshot of this confirmation.
- Check your registered email inbox (including spam/promotions folders) for a cancellation confirmation email within 2 hours.
- If you do not receive an email, return to Account Settings and verify that the subscription status now reads "Cancelled" or "Inactive."
- Save all confirmation emails and screenshots to a dedicated folder on your device or cloud storage.
Cancellation via mobile app (iOS and android)
If you primarily use Andi on your smartphone or tablet, you can cancel directly from the mobile application.
IOS app cancellation process
- Open the Andi app on your iPhone or iPad.
- Tap the profile icon or menu button (three horizontal lines) in the bottom right or top left corner.
- Select "Settings" or "Account."
- Scroll down and tap "Subscription" or "Manage subscription."
- Tap "Cancel subscription."
- Apple's App Store will display a confirmation prompt explaining that you will lose access at the end of the current billing cycle.
- Confirm the cancellation by tapping "Confirm" or "Yes."
- You will receive a confirmation notification; take a screenshot immediately.
Android app cancellation process
- Open the Andi app on your Android device.
- Tap the profile icon or settings gear in the top right or bottom navigation.
- Select "Settings" and then "Subscriptions" or "Billing."
- Tap "Manage subscription" or "Cancel plan."
- Google Play will open and show your active Andi subscription.
- Tap the subscription and then "Cancel subscription."
- Google will ask you to confirm; tap "Yes, cancel."
- You will receive an email confirmation from Google Play within 1 hour.
Timeline and when your cancellation takes effect
Understanding when your access will stop helps you plan and avoid surprise charges.
Immediate vs. end-of-cycle cancellation
When you submit a cancellation request, Andi will confirm one of two outcomes: (1) Immediate cancellation, meaning your access stops within 24 hours, or (2) End-of-cycle cancellation, meaning you retain access until your next renewal date, at which point no new charge will be applied. Yafee advises that you verify which scenario applies to your account immediately after cancellation. If you have cancelled within 48 hours of a renewal charge, you are entitled to request a refund for the full monthly amount under consumer protection principles.
Refund eligibility and recovery process
If Andi has charged you in the 14 days immediately preceding your cancellation request, and you have not materially used the service, you may submit a refund claim. Contact Andi's customer support team via email (typically [email protected] or a support portal within your account) with the following information: your account email address, the transaction date, the charge amount in INR, your cancellation confirmation reference number, and a brief explanation of your claim. Andi typically processes refund decisions within 7 to 10 business days. If Andi refuses your refund claim, or if more than 30 days pass without a response, you may escalate your complaint to the District Consumer Disputes Redressal Commission (DCDRC) in your state. Yafee has compiled resources and templates to help you file such complaints; visit our website at yafee.com for guidance on consumer dispute filing.
Common cancellation mistakes to avoid
You are not alone if the cancellation process feels daunting; thousands of Indian users have navigated this successfully, and you can too.
Forgetting to document your cancellation
The single most costly error is failing to capture and save your cancellation confirmation. Take a screenshot or download every confirmation email, including the reference number and cancellation effective date. Store these files in a cloud service (Google Drive, OneDrive) and your email, so they remain accessible if your device is lost or damaged.
Cancelling only the app without cancelling the subscription account
Deleting the Andi app from your phone does not cancel your subscription. Andi will continue to charge your payment method monthly. You must explicitly cancel the subscription through account settings (web or app billing portal), not merely uninstall the application. Verify that your subscription status has changed to "Cancelled" or "Inactive" in your account dashboard before considering the process complete.
Failing to update your payment method after cancellation
Even after you cancel, Andi retains your stored payment details (credit card, debit card, or UPI account). If you wish to prevent any accidental future charges, update your payment method or remove your card from your Andi account immediately after cancellation. Return to Account Settings, select "Payment Methods," and delete the card you no longer wish Andi to use.
Not following up on a delayed refund
Andi commits to processing refunds within 10 business days, but delays do occur, particularly if payment processors are involved. If your refund has not appeared in your bank account by day 15, send a follow-up email to Andi support with your cancellation reference number and ask for a specific refund status update. If you receive no response by day 21, file a complaint with your bank's customer service and notify the consumer authority.
What happens after you cancel
Cancellation does not conclude your relationship with Andi; several follow-up actions protect your interests and ensure a smooth transition.
Access and data after cancellation
Once your cancellation takes effect, you will lose access to paid features but retain access to the free tier if you wish to continue using Andi's basic search and summarization tools. Any files, searches, or usage history you have created may be retained by Andi in accordance with its privacy policy; download or export any data you need before the cancellation date. Yafee recommends that you review Andi's data retention and deletion policy by visiting their privacy center or contacting [email protected] in writing.
Cancellation confirmation checklist
Before you consider the cancellation process closed, verify that you have completed every item below:
- Received a written cancellation confirmation (email or in-app message) with a reference number.
- Confirmed in your account dashboard that your subscription status is now "Cancelled" or "Inactive."
- Tested your access to paid features; confirmed they are no longer available.
- Saved screenshots and confirmation emails to cloud storage and your email archive.
- Removed your payment card from Andi's billing settings (optional but recommended).
- If eligible, submitted your refund claim with all required documentation.
- Set a calendar reminder for 14 days from now to verify that no new charge has appeared on your bank statement.
Comparison: downgrade vs. full cancellation
Before you complete full cancellation, consider whether downgrading to the free tier might better serve your needs.
| Factor | Full cancellation | Downgrade to free tier |
|---|---|---|
| Monthly cost | ₹0.00 (no charge) | ₹0.00 (no charge) |
| Access to free features | Lost entirely | Retained (search, summarization, explanation) |
| Paid plugins and advanced tools | Unavailable | Unavailable |
| Account data preserved | Depends on Andi's retention policy | Yes, indefinitely |
| Reactivation if you change your mind | Requires re-signup; may incur setup time | Instant upgrade; no reactivation time |
| Best for | Users who have switched to a competitor permanently | Users who may return or want zero financial obligation |
Contact information and escalation addresses
If Andi does not respond to your cancellation or refund request within 14 days, or if you believe your consumer rights have been violated, use the following channels to escalate your complaint.
Andi customer support contact details
Submit all cancellation and refund inquiries to Andi's official customer support team via email at [email protected] or through the in-app help and support portal. Reference your account email address and cancellation confirmation number in every communication. Request a response within 7 business days and retain a copy of all correspondence.
Consumer authority escalation in india
If Andi fails to honour your cancellation or refund claim, lodge a complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your district or state. Alternatively, contact the National Consumer Helpline at 1800-11-4000 (toll-free, Monday to Saturday, 9:30 AM to 5:30 PM IST) to file a complaint or request guidance. You may also submit a written complaint to your state's Consumer Protection Authority. Yafee provides detailed instructions for filing DCDRC complaints on our website at yafee.com; consult our consumer dispute guides to ensure your complaint is properly documented and submitted within the statutory timeframe.
Conclusion: take action today
Cancelling Andi is a straightforward process when you follow the correct steps and document your actions. Whether you cancel via the web dashboard, iOS app, or Android app, your primary obligations are to (1) submit a clear cancellation request through official Andi channels, (2) obtain and save a written confirmation with a reference number, and (3) verify within 2 hours that your subscription status has changed to "Cancelled." If you are due a refund under the Consumer Protection Act, 2019, submit your claim within 14 days of cancellation, citing your transaction details and the statutory basis for your request. Yafee has guided over ten thousand Indian consumers through cancellation and refund recovery; you can rely on the same legal framework and procedural clarity we have provided to them. Visit yafee.com today to access additional cancellation guides, refund templates, and consumer complaint resources. Take control of your subscriptions, protect your financial interests, and exercise your consumer rights with confidence.
Important warning
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