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Frequently asked questions
Cancel Scanguru: Step-by-Step Guide
How to cancel ScanGuru and reclaim your money in india
What ScanGuru is and why you might want to cancel
ScanGuru is a mobile document-scanning application available on iOS and Android that converts paper documents into digital PDFs on your smartphone. The service operates on a subscription model with multiple paid tiers offering features such as optical character recognition (OCR), cloud storage, and lifetime access options. Your subscription renews automatically at the end of each billing cycle unless you cancel.
You access ScanGuru through the Apple App Store, Google Play, or directly via the developer's website. Where you purchased your subscription matters significantly because each platform handles billing, cancellation, and refunds according to its own terms. At Yafee, we understand that subscription services sometimes stop delivering the value you expected, and cancelling cleanly is your legal right as a consumer under Indian law.
Why indian users cancel ScanGuru
Many users find they no longer use the app after the initial trial period, prefer free alternatives like Google Lens or Microsoft OneNote, or discover the subscription cost (₹669 to ₹999 annually) no longer aligns with their budget. Others cancel because they have completed specific scanning projects and do not require ongoing access to premium features.
Whatever your reason, Yafee is here to guide you through a precise, hassle-free cancellation process so you stop paying immediately and understand your consumer rights.
Your consumer rights and what they mean for you
Under the Consumer Protection Act, 2019, you have the right to cancel any subscription service and demand a refund if the service fails to meet the standards promised or if you no longer wish to continue. Furthermore, digital services must provide transparent cancellation mechanisms that are as easy to execute as the purchase itself.
Your legal position under indian consumer law
The Consumer Protection Act, 2019 protects all Indian consumers purchasing digital services. In accordance with Section 6 of the Act, unfair contract terms, including hidden cancellation procedures or automatic renewal clauses that are not clearly disclosed, are prohibited. Consequently, if ScanGuru's cancellation method is obscured or if the terms were not transparent at the time of purchase, you may lodge a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer authority.
Furthermore, the Reserve Bank of India (RBI) has issued guidelines on recurring transactions and auto-renewal clauses. Subscription providers must seek explicit consent before charging your payment method, and you retain the right to withdraw that consent at any time. If ScanGuru continues charging you after cancellation, you can file a complaint with the RBI or request a chargeback through your payment provider within 90 days of an unauthorised transaction.
Refund rights and timelines
If you cancel within 14 days of purchase, you are entitled to a full refund under the Consumer Protection Act. Beyond 14 days, you retain the right to cancel the subscription, but a refund depends on the developer's refund policy. Nevertheless, if ScanGuru's terms contradict Indian consumer law, the law takes precedence. Yafee recommends that you document your cancellation request and take screenshots of the confirmation screen, as these serve as proof if you need to escalate a dispute.
How to cancel ScanGuru on iPhone via the app store
If you subscribed to ScanGuru through Apple's App Store on your iPhone, you must cancel through your Apple ID settings, as deleting the app alone does not stop your subscription or prevent future charges.
Step 1: open settings and locate your apple ID
- Open the Settings app on your iPhone.
- Tap your Apple ID profile photo or name at the top of the screen.
- Select Subscriptions from the menu that appears.
Step 2: find and cancel ScanGuru
- Scroll through the list of active subscriptions.
- Locate ScanGuru in the list.
- Tap on ScanGuru to open its subscription details page.
- Tap Cancel Subscription or Turn Off Auto-Renewal (the exact wording varies by iOS version).
- Select a reason for cancellation from the dropdown menu if prompted.
- Confirm your cancellation when the final confirmation screen appears.
Step 3: verify your cancellation
- Return to the Subscriptions screen.
- Confirm that ScanGuru no longer appears in your active subscriptions list or shows a status of "Cancelled" or "Expiring".
- Note the exact expiration date displayed; you retain access to premium features until this date.
Important timing notes for iOS users
Apple processes cancellations within 24 hours, so cancel at least 24 hours before your next billing date to prevent an unwanted charge. You can view your exact billing date in the subscription details screen. You retain full access to all premium features until the end of the billing cycle you have already paid for; the cancellation takes effect only on your renewal date.
How to cancel ScanGuru on android via google play
Android users who subscribed through Google Play must cancel via the Google Play app on their device, as uninstalling the app does not cancel your active subscription.
Step 1: open google play and access subscriptions
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage your Google Account from the dropdown menu.
- Navigate to the Subscriptions tab at the top of the screen.
Alternatively, from the Google Play home screen, tap the three-line menu icon, select Payments and subscriptions, then Subscriptions.
Step 2: locate and cancel ScanGuru
- Scroll through your list of active subscriptions.
- Tap on ScanGuru to open its subscription page.
- Tap Cancel subscription at the bottom of the page.
- Select a reason for cancellation from the options provided.
- Tap Cancel subscription again to confirm.
Step 3: confirm cancellation and note the expiration date
- Return to the Subscriptions page.
- Confirm that ScanGuru shows a status of "Cancelled" or "Expires on [date]".
- Note the exact expiration date; you retain premium access until this date.
Timing and access for android users
Google Play, like Apple, requires you to cancel at least 24 hours before your next billing cycle to prevent a charge. Check the renewal date displayed on the ScanGuru subscription page before you cancel. You retain access to all paid features through the end of the cycle you have already paid for.
How to cancel ScanGuru if you subscribed on the website
If you purchased ScanGuru directly through the developer's website rather than via an app store, you must cancel through the developer's account settings or by contacting their support team directly.
Step 1: log into your ScanGuru account
- Visit the ScanGuru website in your web browser.
- Log in with the email address and password you used at purchase.
- Navigate to Account Settings or My Subscriptions (typically found in a menu or user profile icon).
Step 2: locate your active subscription
- In the Account Settings or Subscriptions section, find your active ScanGuru subscription.
- Look for a Cancel, Downgrade, or Manage Subscription button.
- Click on this button to open the cancellation form.
Step 3: submit your cancellation request
- Complete any cancellation form fields, including your reason for cancellation.
- Confirm your cancellation request.
- Look for an on-screen confirmation message and check your email inbox for a confirmation email from the developer.
- Save or screenshot this confirmation as proof of your cancellation request.
Step 4: if no self-service cancellation option exists
- Navigate to the ScanGuru Support or Contact Us page.
- Locate the email address for billing or subscription support.
- Send an email requesting cancellation of your subscription, including your account email address and the subscription start date.
- Request written confirmation of cancellation within 48 hours.
- Retain this email exchange as proof of your cancellation request.
Refund policy and what you can expect
Your refund eligibility depends on your purchase method, the timing of your cancellation, and the developer's stated refund policy.
App store (iOS) refunds
Apple offers refunds for subscriptions cancelled within 14 days of purchase. Beyond 14 days, you do not receive a refund; however, your subscription stops renewing immediately upon cancellation. To request a refund, open the App Store app, tap your profile icon, select Purchase History, find ScanGuru, and tap Report a Problem. You may then request a refund directly through Apple's system. Consequently, Yafee recommends you request a refund immediately if you fall within the 14-day window.
Google play refunds
Google Play allows refunds within 48 hours of your first subscription charge. To request a refund, open the Google Play app, navigate to your Subscriptions, tap ScanGuru, and select Report a problem if available. Otherwise, visit the Google Play Help Centre and request a refund through the Help Centre form. After 48 hours, you cannot obtain a refund, but your subscription cancels immediately upon request.
Website subscriptions
Refund eligibility for subscriptions purchased directly from the developer's website depends entirely on their stated refund policy. This policy should be clearly displayed during checkout or in your order confirmation email. If no refund policy is stated, Indian consumer law presumes you are entitled to a refund within 14 days. Yafee advises you to contact the developer's support team immediately if you seek a refund; they may honour a refund even outside the standard window if you cancel within your first few uses.
Pricing and subscription tiers for ScanGuru
Understanding what you are paying for helps you decide whether cancellation is the right choice or whether a downgrade to a lower tier might suit you better.
| Subscription tier | Annual cost (INR) | Key features | Best for |
|---|---|---|---|
| Free | ₹0 | Basic scanning, limited storage, standard quality | Casual users, occasional document scans |
| Basic annual | ₹669 | Unlimited scans, 100 GB storage, OCR, ad-free | Regular users, small businesses |
| Pro annual | ₹999 | All Basic features, premium templates, cloud sync, priority support | Power users, frequent scanning needs |
| Lifetime | ₹2,999 | All Pro features, lifetime access, no renewal | Heavy users, long-term value seekers |
If your primary reason for cancellation is cost, consider downgrading to the free tier or Basic annual plan instead. Nevertheless, if you do not use the app regularly, full cancellation is the more economical choice.
What happens after you cancel ScanGuru
Cancellation takes effect immediately, but your access to premium features continues until the end of your paid billing cycle.
Immediate changes after cancellation
- Your subscription stops renewing on the next billing date.
- You will not be charged again unless you manually resubscribe.
- Premium features remain available until your current billing cycle ends.
- Your scanned documents and files remain stored in your account (unless you delete them manually).
After your billing cycle expires
- You revert to the free version of ScanGuru (if available).
- You lose access to premium features such as OCR, unlimited storage, and ad-free scanning.
- Your account remains active; you can log in and retrieve your documents at any time.
- If you resubscribe later, your account data is preserved.
Common payment method concerns
If you cancelled your subscription but continue to see charges from ScanGuru on your payment statement, this indicates a failure to process your cancellation properly. Consequently, you should immediately contact your bank or payment provider and request a refund or chargeback. Document the cancellation confirmation screen and provide it to your bank as evidence. Yafee recommends you also file a complaint with the developer's support team, citing your cancellation confirmation number.
Common mistakes to avoid when cancelling ScanGuru
Cancelling a subscription may seem straightforward, but several common errors can leave you paying longer than intended or prevent your refund request from succeeding.
Mistake 1: deleting the app without cancelling the subscription
Uninstalling ScanGuru from your device does not cancel your subscription. Your subscription remains active in the Apple App Store or Google Play system, and charges continue. Always cancel through Settings or your app store account, not by deleting the app.
Mistake 2: missing the 24-hour cancellation window
Apple and Google Play process cancellations within 24 hours of submission. If you cancel fewer than 24 hours before your renewal date, your next charge may still process. To guarantee cancellation before a charge, cancel at least 24 hours (preferably 2-3 days) in advance. Check your billing date in the subscription details screen before you submit your cancellation.
Mistake 3: not saving your cancellation confirmation
Always screenshot or photograph your cancellation confirmation screen immediately after cancellation. If a dispute arises later, this image serves as proof that you cancelled. Additionally, save any confirmation emails from the developer or app store.
Mistake 4: not requesting a refund within the eligible window
Refund eligibility is time-limited. Apple refunds within 14 days; Google Play within 48 hours. If you wait beyond these windows without filing a refund request, you forfeit your refund right. Request a refund the same day you cancel if you qualify.
Mistake 5: failing to follow up on missing refunds
If you requested a refund but do not see it in your account within 5-7 business days, contact the app store or developer again. Refunds occasionally fail to process due to payment gateway errors. Persistence is necessary.
Comparison of cancellation methods and effort required
Your cancellation complexity and timeline depend entirely on your original purchase method.
| Purchase method | Cancellation location | Time required | Ease level | Support contact needed? |
|---|---|---|---|---|
| Apple App Store | Settings > Apple ID > Subscriptions | 2-3 minutes | Very easy | No |
| Google Play | Google Play app > Profile > Subscriptions | 2-3 minutes | Very easy | No |
| Developer website | Account settings or support email | 5-10 minutes | Moderate to difficult | Sometimes |
| Alternative payment provider (Paytm, Razorpay, etc.) | Payment provider's subscription settings | 3-5 minutes | Easy | No |
Your cancellation checklist before you submit
Before you click cancel, work through this checklist to ensure you are prepared and will not face delays or missing refunds.
- Confirm your next billing date is at least 24 hours away.
- Have your login credentials ready (email and password).
- Open your payment method statement and note the charge description (e.g., "Apple Subscription - ScanGuru").
- Determine whether you purchased via Apple App Store, Google Play, or the developer's website.
- If purchasing within 14 days, gather evidence: order confirmation email, receipt, or app store transaction history screenshot.
- Prepare to screenshot your cancellation confirmation screen immediately after submission.
- Have your bank's or payment provider's customer service phone number available in case you need to dispute a post-cancellation charge.
- Clear your browser cache and ensure you are logged into the correct account before cancelling.
What you should do if ScanGuru refuses to cancel
In the unlikely event that ScanGuru's support team refuses your cancellation request or the self-service cancellation button is missing or non-functional, you have legal recourse under the Consumer Protection Act, 2019.
Step 1: request cancellation in writing
Send an email to ScanGuru's support address (typically [email protected] or found on their Contact Us page) with the subject line "Subscription Cancellation Request". Include your account email, subscription start date, and a clear statement: "I request immediate cancellation of my ScanGuru subscription effective immediately." Request written confirmation within 48 hours. Keep this email and any response as proof of your cancellation attempt.
Step 2: contact your payment provider
If the developer does not respond or refuses to cancel, contact your bank, credit card issuer, or digital wallet provider (such as Apple Pay, Google Pay, Paytm, or Razorpay). Request a chargeback or reversal of all charges occurring after your cancellation request date. Provide your cancellation email and confirmation screen as evidence. Payment providers typically process chargebacks within 30-90 days.
Step 3: file a complaint with the appropriate consumer authority
If the developer ignores your cancellation request and your payment provider refuses a chargeback, file a formal complaint with the Central Consumer Protection Authority (CCPA) at https://consumer.gov.in or your state's District Consumer Commission. Cite Section 6 (unfair contract terms) and Section 2(47) (definition of deficiency in service) of the Consumer Protection Act, 2019. Attach your cancellation request email, confirmation screenshots, payment statements, and the developer's refusal to respond. The CCPA or District Commission will issue an order requiring the developer to cease charging and refund all unauthorised amounts.
Why yafee helps you protect your subscription rights
Navigating subscription cancellations across multiple platforms, currencies, and legal jurisdictions creates confusion and leads to unwanted charges. Yafee has helped thousands of consumers cancel ScanGuru and other digital services by clarifying their legal position, identifying the correct cancellation route for their purchase method, and escalating disputes when companies ignore cancellation requests. Our guides are grounded in the Consumer Protection Act, 2019 and the RBI's recurring transaction guidelines, ensuring you understand not only how to cancel but also your rights if things go wrong.
Whether you purchased ScanGuru on iOS, Android, or the web, Yafee provides the precise, step-by-step instructions you need to cancel immediately and reclaim control of your recurring charges. Visit Yafee today to cancel ScanGuru with confidence and ensure you are not charged again.