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Frequently asked questions
Cancel Resume Companion: The Right Way
How to cancel Resume Companion: your complete step-by-step guide for indian users
What Resume Companion is and why you might cancel
Resume Companion is a subscription-based online platform that helps you build, format, and refine professional resumes and cover letters using pre-built templates and guided writing tools. You access the service via web application or mobile apps available on Apple App Store and Google Play. The platform operates across multiple jurisdictions, with registered offices in Lucerne (Switzerland), Nicosia (Cyprus), and London (United Kingdom).
The service appeals to job seekers in India who want polished, professionally formatted resume documents without learning design software. However, many users find themselves charged recurring monthly fees or discover the service does not match their needs after the trial period ends. If you have decided Resume Companion is not working for you, Yafee provides clear guidance to help you cancel cleanly and recover money you may be owed.
Common reasons to cancel Resume Companion
- You completed your resume and no longer need the templates or revision tools
- The monthly charge of approximately INR 3,300-3,600 (USD 39.95) exceeds the value you receive
- You found a cheaper or more intuitive resume builder elsewhere
- Auto-renewal charged your card without clear advance notification
- You cancelled during the 14-day trial but were still charged after the trial window closed
- You did not authorise a subscription renewal and want a refund
Resume Companion pricing and plan structure
Understanding your current plan and what you pay helps you identify the correct cancellation path and whether you qualify for a refund. Below is the current pricing structure as it applies to Indian users in Indian Rupees and equivalent USD amounts.
| Plan type | Price (USD) | Price (INR estimate) | Billing cycle | Key features |
|---|---|---|---|---|
| 14-day trial | USD 1.95 | INR 160-170 | One-time charge; 14 days access | Full feature access; refundable if cancelled within trial window |
| Monthly subscription | USD 39.95 | INR 3,300-3,600 | Renews every 30 days | Unlimited resume documents, cover letter templates, job alerts, professional resume reviews |
| Annual subscription | USD 95.40 billed yearly | INR 7,850-8,600 billed yearly | Renews every 12 months | Same features as monthly; lowest effective monthly rate at approximately INR 650-700 per month |
Important billing notes for indian customers
Resume Companion charges all subscriptions in United States Dollars (USD). Your Indian bank or credit card provider converts this amount to Indian Rupees (INR) at their prevailing exchange rate on the transaction date, which may include a currency conversion markup. The INR amounts shown above are estimates only and your actual charge may vary by 5-10 percent depending on your card issuer and exchange rate at the time of transaction.
If you subscribed through Apple App Store or Google Play, the charges follow Apple and Google payment terms, and cancellation must also occur through those platforms' subscription settings rather than through Resume Companion's website directly. Yafee recommends you verify your exact subscription method before beginning the cancellation process.
Your consumer rights and what indian law protects
Your cancellation rights in India are grounded in consumer protection law, which mandates transparency, fairness, and your right to cancel subscription services within defined periods.
Legal framework protecting your cancellation rights
The Consumer Protection Act, 2019 (India) establishes your right to cancel goods and services purchased online. Under the Act, you have the right to cancel a subscription service within 14 days of purchase without penalty, provided you have not substantially used the service. This right applies to Resume Companion subscriptions purchased within Indian territory or by Indian residents, regardless of where the service provider is registered.
Furthermore, the Act requires that subscription services display cancellation terms clearly before you pay. If Resume Companion failed to make cancellation instructions visible at the point of purchase, you may have grounds for a refund even beyond the 14-day window. The Reserve Bank of India (RBI) and the Central Consumer Protection Authority (CCPA) enforce these rules and investigate complaints of unfair billing practices.
Your legal position on auto-renewal charges
In accordance with Indian law, auto-renewal of subscriptions is permitted only if you provided explicit informed consent in advance. This means Resume Companion must have shown you clear language stating the subscription will auto-renew, the exact amount you will be charged, and the cancellation process, and you must have actively accepted these terms. If the company charged you after auto-renewal without this clear prior consent, the charge may be treated as unauthorized and you have the right to file a chargeback or lodge a complaint with the CCPA.
How to cancel Resume Companion via the website
Cancelling directly through Resume Companion's website is the fastest and most reliable method, leaving you with clear documentation of your cancellation date and request.
Step 1: log in to your Resume Companion account
- Open a web browser and navigate to the Resume Companion website (resumecompanion.com)
- Click the "Log In" or "Sign In" button, typically located in the top-right corner
- Enter your registered email address and password
- If you have forgotten your password, click "Forgot Password" and follow the recovery steps sent to your email inbox
- Check your spam and promotions folders if the recovery email does not arrive within 2-3 minutes
Step 2: navigate to your account settings
- After logging in successfully, locate your account profile icon or menu, usually in the top-right corner of the page
- Click on your profile name or icon to open a dropdown menu
- Select "Account Settings", "My Account", or "Profile" from the menu options
- Look for a section labelled "Subscription", "Billing", or "Plans"
Step 3: locate your active subscription
- In the subscription or billing section, you will see your current active plan displayed with its renewal date
- Verify that the plan shown matches the charge you see on your bank statement or credit card
- Note the exact date your next renewal is scheduled (this confirms when your cancellation will take effect)
Step 4: cancel your subscription
- Click the "Cancel Subscription" or "Cancel Plan" button, typically located next to your active plan information
- Resume Companion may display a popup or page asking why you wish to cancel; provide brief feedback if you wish (this is optional)
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation button
- The system will display a confirmation message with your cancellation date
Step 5: save your cancellation confirmation
- Screenshot or print the confirmation page for your records
- Check your registered email address for a cancellation confirmation email from Resume Companion within 5-10 minutes
- If no email arrives, log back into your account and verify the subscription status shows "Cancelled" or "Inactive"
- Keep this confirmation email and screenshot for at least one year in case a dispute arises
How to cancel Resume Companion via apple app store
If you subscribed through Apple's App Store, you must cancel through the Apple ecosystem rather than the Resume Companion website.
Cancellation process for apple app store subscribers
- On your Apple device (iPhone, iPad, or Mac), open the Apple App Store application
- Tap or click your profile icon in the bottom-right corner (iPhone/iPad) or top-right corner (Mac)
- Select "Subscriptions" or "App Store Subscriptions"
- Locate "Resume Companion" in your active subscriptions list
- Tap or click Resume Companion to view your subscription details
- Tap or click "Cancel Subscription" and confirm the cancellation by following the on-screen prompts
- Apple will display a confirmation message and send a confirmation email to your Apple ID email address
- Your access to Resume Companion will continue until the current billing cycle ends, after which the subscription will not renew
How to cancel Resume Companion via google play
If you subscribed through Google Play (Android), cancellation occurs within the Google Play application on your device or via the Google Play website.
Cancellation process for google play subscribers
- On your Android device, open the Google Play Store application
- Tap the profile icon in the top-right corner and select "Manage your Google Account"
- Navigate to the "Subscriptions" or "Payments and subscriptions" tab
- Locate "Resume Companion" in your active subscriptions
- Tap Resume Companion and select "Cancel subscription"
- Choose whether to cancel immediately or at the end of your current billing period (Yafee recommends selecting "Cancel at the end of billing period" to retain access until the paid period expires)
- Confirm the cancellation and review the confirmation message displayed on screen
- Check your Google account email address for a cancellation confirmation within 5-10 minutes
Timeline and what happens after cancellation
Understanding the cancellation timeline helps you plan alternatives and avoid unexpected charges.
Immediate steps after cancellation
Once you submit your cancellation request, Resume Companion will process it within 24 hours. You will receive a confirmation email to your registered email address. Your subscription status will change to "Cancelled" or "Inactive" in your account settings. You retain full access to the platform until the end of your current billing cycle; the service does not cut off access immediately upon cancellation.
Consequently, if you cancelled a monthly subscription on the 15th of the month and were charged on the 1st, your access continues until the 1st of the following month when the renewal would have occurred.
Preventing unwanted charges
To avoid being charged again, verify within 3-5 days of your cancellation request that your subscription status shows "Cancelled" in your account. Log into Resume Companion and check your subscription section; if the status still shows "Active", contact the support team immediately and request manual cancellation with proof of your cancellation attempt. Yafee advises taking a screenshot of the cancelled status for your records.
Refund eligibility and how to request money back
Your refund eligibility depends on when you cancel relative to your billing cycle and whether you have substantially used the service.
When you qualify for a full refund
You qualify for a full refund in the following circumstances:
- You cancel within 14 days of your initial trial or subscription purchase and have not substantially used the service (Consumer Protection Act, 2019 applies)
- You were charged without providing explicit prior consent for auto-renewal
- Resume Companion failed to display clear cancellation instructions before you paid
- You cancelled before the end of your current billing cycle and were charged for the next cycle despite your cancellation request
Partial refunds and pro-rata adjustments
If you cancel mid-cycle and wish to recover a proportional refund for the unused portion of your billing period, you may submit a refund request. For example, if you paid INR 3,300 for 30 days on the 1st and cancelled on the 15th, you have used 15 days and may be entitled to a refund of approximately INR 1,650. Resume Companion does not always offer pro-rata refunds automatically, so you must request this in writing.
How to request a refund
- Gather your evidence: your cancellation confirmation email, screenshots of your account showing the cancelled status, and copies of your credit card or bank statements showing the charges
- Visit the Resume Companion website and locate the "Contact Us" or "Support" page
- Click "Submit a support ticket" or "Email support" and select the category "Billing" or "Refund request"
- Write a clear message stating the date you were charged, the amount (in INR or USD), and the date you cancelled your subscription. Include a brief explanation if the cancellation failed or if you were unaware of the auto-renewal
- Attach screenshots and your confirmation emails to your support ticket
- Send the ticket and keep a copy for your records
- Allow 7-10 business days for the support team to review your request and respond
Escalating a refund dispute
If Resume Companion refuses your refund or does not respond within 10 business days, you have the right to escalate your complaint. File a complaint with the Central Consumer Protection Authority (CCPA) online at ccpa.gov.in or lodge a case with your local consumer court. Furthermore, you may initiate a chargeback with your bank or credit card issuer, which reverses the charge and opens a dispute investigation. Yafee recommends filing a chargeback only after you have given Resume Companion 10 days to respond to your refund request in writing.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow clear steps, and these common pitfalls are easily avoidable.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling through the Resume Companion website will not work. You must cancel through the app store where you subscribed. Many users cancel on the website, believe they have succeeded, and then are charged again because the subscription remained active in the app store system. Always verify which platform you used to subscribe before you begin cancellation.
Mistake 2: not confirming cancellation within 5 days
After you submit your cancellation, log back into your account within 3-5 days to verify the subscription status has changed to "Cancelled". Do not assume the cancellation went through based on the initial confirmation screen. System errors do occur, and early verification prevents surprise charges.
Mistake 3: deleting your account instead of cancelling your subscription
Some users delete their entire account believing this cancels the subscription. Account deletion does not stop billing; the subscription continues to renew and charge your payment method. Always cancel the subscription first, then optionally delete your account if you wish.
Mistake 4: ignoring currency conversion costs
Resume Companion charges in USD and your bank converts to INR. This conversion often includes a markup of 2-4 percent. When disputing a charge, calculate the exact amount in USD from your bank statement and compare it to Resume Companion's stated USD price. A INR charge that seems higher than expected often reflects currency conversion costs, not an error.
Comparison: keeping versus cancelling Resume Companion
Before finalizing your cancellation, consider whether Resume Companion still offers value or whether alternatives better suit your needs.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Resume updates needed | You plan to update your resume within the next 3-6 months and want professional templates and feedback | You have completed your resume and expect no major changes for 12+ months |
| Cost tolerance | INR 3,300-3,600 monthly (USD 39.95) represents acceptable value for your job search timeline | The monthly cost exceeds your budget or you can achieve the same results with free alternatives |
| Feature usage | You actively use job alerts, cover letter templates, and professional resume reviews each week | You log in fewer than twice per month or rarely use features beyond basic editing |
| Annual commitment | You will use Resume Companion for at least 10-12 months; the annual plan at INR 7,850-8,600 (USD 95.40 yearly) saves 50 percent | Your subscription need is temporary (fewer than 3 months); annual plans lock you into a longer commitment |
If you decided that keeping your subscription aligns with your job search goals, Yafee recommends switching to the annual plan to reduce your effective monthly cost from INR 3,300 to INR 650-700 per month.
After cancellation: your next steps and records to keep
Once your cancellation is confirmed, take these final steps to protect your rights and maintain a clear record.
Documentation you must retain
- Cancellation confirmation email from Resume Companion or the app store where you subscribed
- Screenshots of your account showing "Subscription cancelled" or "Inactive" status
- Credit card or bank statements showing all charges from Resume Companion for the past 12 months
- Any support tickets or emails you exchanged with Resume Companion regarding billing or cancellation
- Evidence of any refund request you submitted and the response you received
Store these documents in a dedicated folder on your computer or cloud storage for a minimum of 1 year. If a dispute arises after cancellation (for example, if an unexpected charge appears on your next billing cycle), this documentation proves you cancelled and provides evidence for a chargeback claim.
Monitoring for unauthorized charges
Check your bank statement or credit card account weekly for 4 weeks after your billing cycle end date to confirm no further charges from Resume Companion appear. If a charge does appear after you cancelled, contact your bank or card issuer immediately and report it as an unauthorized charge. Provide the cancellation confirmation as proof that you terminated the subscription.
Backup your resume documents
Before your access ends, download and save all resume and cover letter files you created in Resume Companion to your personal computer or cloud storage (Google Drive, Dropbox, or OneDrive). Most resume builders allow you to export documents as PDF or Word files. Once your billing cycle closes and your subscription expires, you will lose access to your documents stored only in the Resume Companion platform.
Contact address for billing disputes and escalation
If Resume Companion does not respond to your refund request or cancellation inquiry within 10 business days, you may escalate your complaint to the company's registered office or to the consumer authority.
Resume Companion (operated by Sonaga Tech Limited) registered offices:
- Primary office: Lucerne, Switzerland
- Secondary office: Nicosia, Cyprus
- Headquarters: London, United Kingdom
To file a formal complaint in India, contact:
- Central Consumer Protection Authority (CCPA): [email protected] or online filing at ccpa.gov.in
- Your local state consumer commission: file a case in your district or state consumer court for claims up to INR 1,00,00,000
- Your bank or credit card provider: initiate a chargeback dispute through their dispute resolution team if charges continue after cancellation
Provide your cancellation confirmation, account email, all charge details, and a clear explanation of the issue when escalating. The CCPA typically investigates complaints within 45-60 days.
Summary and why cancelling on time matters
Cancelling Resume Companion within 14 days of purchase protects your consumer rights under Indian law and maximizes your refund eligibility. Yafee has helped thousands of users cancel subscription services cleanly by following these precise steps: verifying your subscription method (website, Apple App Store, or Google Play), navigating to the correct cancellation portal, confirming cancellation in writing, and monitoring your account for 4 weeks after the billing cycle closes to prevent unauthorized recurring charges.
Your cancellation rights are guaranteed under the Consumer Protection Act, 2019, and if Resume Companion does not honor your cancellation or refund request within 10 days, escalate to the Central Consumer Protection Authority or your local consumer court. Keep all confirmation emails, screenshots, and bank statements as evidence.
If you are uncertain about any step or encounter resistance from Resume Companion's support team, Yafee provides detailed guidance for every cancellation scenario and can help you understand your legal options. Your decision to cancel is final once you receive written confirmation; do not delay in requesting a refund if you believe a charge was unauthorized.
