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Cancel Creative Market: Step-by-Step Guide
How to cancel Creative Market and protect your digital design subscription
What Creative Market is and why you might want to cancel
Creative Market is an online marketplace where you download digital design assets-fonts, graphics, templates, themes, and brushes-either through one-time purchases or recurring membership plans. If you've subscribed in India, you receive monthly download credits and ongoing access to the platform's library, but many creators find themselves paying recurring charges for assets they no longer use or have found cheaper alternatives elsewhere.
Whether you've exhausted your credits, discovered a competitor platform with better Indian pricing, or simply completed your project, cancelling your Creative Market subscription requires you to follow specific steps. Yafee is here to walk you through your consumer rights and the exact procedure to stop charges and recover your money if you qualify.
Common reasons to cancel Creative Market
Your subscription may renew automatically each month, charging your payment method whether you use your credits or not. You might have found a platform with better asset selection for your design style, or you prefer one-time purchases over recurring fees. Some creators cancel after completing a project and no longer need active membership. Others discover they can source better-priced or higher-quality assets elsewhere in India's growing digital marketplace.
What you need to know before cancelling
Your membership access continues until the end of your current billing period, even after you request cancellation. You retain all downloads and credits you've already earned. Creative Market stores your account data and purchase history indefinitely according to their terms. Importantly, refunds on membership fees are limited to a 3-day window from purchase, and only if you haven't used your download credits. Understanding this timeline is crucial before you proceed.
Your consumer rights under indian law
India's Consumer Protection Act, 2019 grants you specific rights when cancelling subscription services, regardless of whether the company operates domestically or internationally.
What the consumer protection act protects you from
The Consumer Protection Act, 2019 establishes that you have the right to cancel subscriptions without undue difficulty or obstruction. If Creative Market deliberately hides its cancellation option, requires multiple support tickets, or makes the process unnecessarily complicated, that constitutes an unfair trade practice under Section 2(47) of the Act. You're also protected from misleading billing practices-if Creative Market charged you without your clear, informed consent at the point of purchase, you can seek a refund.
Furthermore, automatic renewal is prohibited unless Creative Market obtained your explicit, separate consent before charging. If they continued charging after you requested cancellation, that breach triggers consumer protection remedies.
Your legal position
You have the right to cancel your Creative Market subscription at any time. If the company refuses to process your cancellation or continues charging after your request, you can escalate to your State Consumer Dispute Redressal Commission (SCDRC). Charges made after your cancellation request was submitted are recoverable as compensation. Keep screenshots of your cancellation request, billing confirmations, and support replies-these form your evidence.
When to escalate a complaint
If Creative Market does not cancel your subscription within 5 business days of your request, or if charges appear on your statement after cancellation, document the dates and amounts. Contact your State Consumer Dispute Redressal Commission or file a complaint through the National Consumer Disputes Redressal Commission (NCDRC) portal at consumercourt.nic.in. You can also lodge a complaint with the Reserve Bank of India's ombudsman scheme if you paid by card or bank transfer.
Methods to cancel your Creative Market subscription
Creative Market offers multiple cancellation routes depending on how you purchased your subscription and which platform hosts your account.
Cancel through the Creative Market website
This is the fastest and most direct method if you created your account directly on creativemarket.com.
- Open your web browser and navigate to creativemarket.com
- Click the account icon in the top right corner and select "Account Settings"
- Select "Subscription" or "Billing" from the left menu
- Locate your active subscription and click "Cancel Subscription"
- Review the cancellation notice-it will confirm your membership continues until the end of your current billing cycle
- Click "Confirm Cancellation" to finalize the request
- Save the confirmation email Yafee recommends you receive
Your cancellation takes effect immediately in the system, though you retain access until your next billing date. Yafee advises screenshotting the confirmation page as evidence of your request.
Cancel via your payment method or app store
If you subscribed through Apple App Store, Google Play, or a third-party payment processor, you must cancel through that platform, not through Creative Market directly.
- Apple App Store (iOS): Open the App Store app, tap your profile icon, select "Subscriptions", tap Creative Market, and choose "Cancel Subscription"
- Google Play (Android): Open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", select Creative Market, and tap "Cancel subscription"
- Credit card or bank account: Contact Creative Market's support team directly if you subscribed via direct debit or credit card, as your payment processor may not process the cancellation
Yafee strongly recommends cancelling through your original payment channel-this ensures the fastest processing and clearest paper trail for your records.
Contact Creative Market support if the website option is unavailable
If you cannot access your account or the cancellation option is broken, you must contact Creative Market's support team in writing.
- Compose an email to support at the address listed in your account settings or billing confirmation
- Include your registered email address, full name, and the email address associated with your subscription
- State clearly: "I request cancellation of my Creative Market subscription effective immediately"
- Request written confirmation of the cancellation date
- Send via email and request a read receipt-this proves you submitted your request
- Retain the confirmation email with the timestamp
If you do not receive a response within 5 business days, send a follow-up email and escalate to a consumer complaint if necessary. Yafee recommends keeping all correspondence in one folder for your records.
Refunds and what you're entitled to recover
Creative Market's refund policy is narrow but enforceable under consumer law if certain conditions are met.
| Scenario | Refund eligibility | Timeframe |
|---|---|---|
| Membership purchased but no downloads used | Yes-full refund | Within 3 days of purchase |
| Membership cancelled after using downloads | No-non-refundable | Not applicable |
| Duplicate or accidental charge | Yes-immediate refund | Within 3-5 business days |
| Service not delivered (access denied) | Yes-full refund plus compensation | Within 7-10 business days |
| Unauthorised subscription (fraud or consent breach) | Yes-full refund plus damages | Consumer court jurisdiction applies |
| Cancellation request ignored and charged after cancellation | Yes-refund plus statutory compensation | Within 30 days or escalate to SCDRC |
If you qualify for a refund, request it in writing to Creative Market's support team. If they refuse a refund you're legally entitled to-such as a duplicate charge-escalate to your bank or payment processor and file a chargeback within 120 days of the transaction. Additionally, Yafee recommends filing a consumer complaint with your State Consumer Dispute Redressal Commission, which can award you the refund plus compensation for inconvenience and deficiency in service.
What happens after you cancel
Cancelling Creative Market stops future charges, but your account status changes immediately in the system.
Timeline after cancellation
Your cancellation becomes effective within 24 hours on Creative Market's servers. You retain access to your account, downloads, and purchase history until your current billing period ends-typically the same date your membership renews. On that end date, your account transitions to "inactive" status, and you lose access to your subscription benefits (download credits and marketplace browsing if you don't own individual assets). Yafee recommends downloading any assets you purchased before the final date to preserve your files.
Confirm no future charges appear
Monitor your bank statement or credit card for 30 days after cancellation. If a charge appears after your current billing cycle ends, contact your bank immediately and file a dispute. Simultaneously, contact Creative Market's support team with the date and amount of the unauthorised charge, and file a consumer complaint if they do not refund within 10 business days.
Reactivate your account if you change your mind
If you cancelled but want to resubscribe, you can restart your membership at any time. Log into your account on creativemarket.com and select "Reactivate Subscription". You'll choose a new plan and billing date-this is treated as a fresh purchase, not a continuation of your old plan.
Common mistakes when cancelling Creative Market
Cancelling a subscription can feel straightforward, but several pitfalls cost creators money and leave them vulnerable to continued charges.
Mistake 1: assuming your cancellation is complete without confirmation
Many users click "cancel" and assume the subscription ends immediately. In reality, Creative Market continues your membership until the end of your current billing cycle. If you do not receive a confirmation email within 24 hours, log back into your account and verify the subscription is listed as "cancelled" or "scheduled for cancellation". If the page still shows your subscription as "active", contact support in writing and request written confirmation that your cancellation was processed.
Mistake 2: cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling on the Creative Market website has no effect-your subscription continues through the app store and your payment method keeps charging. Always cancel through the platform where you originally subscribed. Yafee advises checking your payment method's subscription settings (Apple ID, Google Account, or your bank's app) to confirm the subscription is listed there before contacting Creative Market.
Mistake 3: not keeping cancellation evidence
If Creative Market ignores your cancellation and continues charging, you'll need proof of your request. Screenshot the cancellation confirmation page, save the confirmation email, and record the date and time you submitted the request. If you contacted support, save every email in a separate folder. This evidence is essential if you escalate to a consumer authority or file a chargeback claim.
Mistake 4: missing the 3-day refund window
Creative Market's refund window is only 3 days from purchase, and only if you haven't downloaded anything. If you used your credits or missed this window, you cannot request a refund on membership fees-you can only cancel to prevent future charges. If Creative Market misled you about refund eligibility or charged without your clear consent, escalate to your State Consumer Dispute Redressal Commission, which can override this policy.
Mistake 5: ignoring unauthorised or duplicate charges
If an erroneous charge appears on your statement, do not delay. Contact your bank or payment processor within 120 days to file a chargeback. Simultaneously, contact Creative Market's support team in writing, requesting an immediate refund. Yafee recommends taking screenshots of the duplicate charge and your account settings showing only one subscription should be active. If the company refuses the refund within 10 business days, escalate to the National Consumer Disputes Redressal Commission portal.
Pricing comparison and whether you should cancel
Creative Market's pricing in India varies by plan, and whether cancellation makes sense depends on your download frequency and available alternatives.
| Plan | Monthly cost (INR) | Download credits | Best for |
|---|---|---|---|
| Basic | ₹799 | 10 credits/month | Casual users (1-2 downloads/week) |
| Plus | ₹1,499 | 25 credits/month | Active creators (3-5 downloads/week) |
| Professional | ₹2,499 | Unlimited | Heavy users (daily downloads) |
| Annual prepay (Basic) | ₹7,990/year | 120 credits/year | Committed users (5% discount) |
| Pay-per-download | ₹99 per asset | 1 download | One-time project users |
| Freemium access | Free | Limited free assets | Testing the platform |
If you download fewer than 5-8 assets per month, cancelling Creative Market and using pay-per-download alternatives or free libraries (Pixabay, Unsplash, Pexels) will save you money. If you're a heavy user, compare the Professional plan (₹2,499/month) against competitor platforms like Envato Elements (₹1,299/month with unlimited downloads) or Adobe Creative Cloud. Yafee recommends calculating your actual monthly spending-if your subscription cost exceeds the price of purchasing individual assets, cancellation is financially sensible.
How to stay in control after cancellation
Once you've cancelled, take these steps to ensure charges don't resume accidentally.
- Set a calendar reminder for the date your current billing cycle ends-this is when your access stops
- Download all assets you want to keep before that final date and store them in a secure folder
- Check your bank statement every week for 30 days after cancellation to catch any erroneous charges
- If you decide to resubscribe later, treat it as a fresh purchase and review the terms again
- Keep your cancellation confirmation email indefinitely-you may need it if disputes arise
Yafee advises bookmarking the National Consumer Disputes Redressal Commission portal (consumercourt.nic.in) and your State Consumer Dispute Redressal Commission website-these are your escalation routes if Creative Market refuses to honour your cancellation.
Summary checklist before and after cancellation
| Step | Action | Deadline |
|---|---|---|
| Before cancellation | Download all assets you own and check your refund eligibility (used credits in last 3 days?) | Before submitting cancellation request |
| Submit cancellation | Use the website method (fastest) or contact support in writing with your email and account details | Immediately |
| Receive confirmation | Screenshot the confirmation page or save the confirmation email as evidence | Within 24 hours |
| Monitor charges | Check your bank statement weekly for 30 days after the final billing date | 30 days after cancellation |
| Request refund (if eligible) | Contact Creative Market support within the 3-day window for unused membership refunds | Within 3 days of purchase |
| Escalate if ignored | File complaint at State Consumer Dispute Redressal Commission or consumercourt.nic.in | Within 30 days of refusal or continued charges |
Contact information and escalation routes
If Creative Market refuses to cancel your subscription or continues charging after your cancellation request, escalate immediately through these official channels.
Creative Market support contact
Creative Market does not publish a primary mailing address, but you can request one through their website contact form or by replying to any billing email you receive. Save all support correspondence for your records-this forms your evidence if you escalate to a consumer authority.
State consumer dispute redressal commission
File a complaint with your State Consumer Dispute Redressal Commission (SCDRC) if Creative Market refuses to honour a cancellation or refund within 30 days. Your complaint should include your account number, transaction history, and all cancellation evidence. The SCDRC can award you the refund plus up to ₹1,00,000 in compensation for deficiency in service or unfair trade practices.
National consumer disputes redressal commission (NCDRC)
If your claim exceeds ₹1 crore or your State Commission's ruling is unsatisfactory, escalate to the NCDRC via their portal at consumercourt.nic.in. This is India's highest consumer authority and has jurisdiction over interstate e-commerce disputes.
Reserve bank of india (RBI) ombudsman scheme
If you paid by credit card, debit card, or bank transfer, you can lodge a complaint with the RBI's ombudsman scheme. Contact your bank's customer service and request an ombudsman complaint form. The RBI can order your bank to reverse unauthorised charges within 45 days.
Yafee has helped thousands of consumers cancel Creative Market subscriptions and recover refunds by following these exact steps and understanding their legal position under the Consumer Protection Act, 2019. Whether you need to cancel today or simply want to understand your rights, Yafee at yafee.com provides ongoing guidance on software subscription cancellations across India. Take control of your subscriptions now-document your cancellation request, monitor your statement, and escalate if the company ignores your legal rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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