Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Centrobill, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Centrobill in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Centrobill
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Centrobill subscription with zero hassle
1
Fill in the form
Give us your details and those of your Centrobill subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Centrobill. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Centrobill refuses your cancellation.
Frequently asked questions
Cancel Centrobill: The Right Way
How to cancel Centrobill subscription and recover unauthorised charges in india
What Centrobill is and why you need to cancel properly
Centrobill operates as a third-party payment processor and recurring billing platform used by merchants across the world to collect subscription fees and membership charges from your card automatically. You encountered Centrobill because a service you subscribed to-likely a digital app, streaming platform, or membership site-uses their payment infrastructure instead of processing cards directly.
Unlike a merchant you can contact directly, Centrobill sits between you and the company providing your service. This matters critically when you cancel: the merchant controls your subscription access, but Centrobill controls the payment processing itself. If you cancel only at the merchant's website, Centrobill's billing engine may continue charging your card uninterrupted. This architecture is why Yafee emphasizes verifying cancellation at both ends to ensure charges stop completely.
How Centrobill processes your recurring payments
When you subscribe to a service using Centrobill, your card details are tokenised (encrypted and stored securely) by Centrobill's system. Recurring charges are then processed automatically each billing cycle until you explicitly cancel. Centrobill never appears in your phone's subscription settings list-it works silently in the background, which is precisely why cancellations slip through unnoticed.
Why hidden processor cancellations fail
Because Centrobill operates invisibly to you, many people cancel at the merchant's app but the Centrobill billing cycle continues running. Your card gets charged again the following month despite believing you cancelled. Yafee has helped thousands of consumers recover these phantom charges by addressing the processor layer directly-something most people miss entirely.
Your consumer rights in india and what protects you
Indian law grants you explicit statutory protections that apply to third-party processors like Centrobill, even when they handle payments on a merchant's behalf.
Consumer protection act, 2019 and your cancellation rights
Under the Consumer Protection Act, 2019, you have the statutory right to cancel digital subscriptions, and merchants or payment processors cannot compel you to continue paying after cancellation. The Act specifically protects you against unfair billing practices and requires processors to honour cancellation requests promptly. If Centrobill or the merchant refuses to stop charging you, the District Consumer Protection Authority (DCPA) in your state has power to order refunds and impose penalties on the violator.
Information technology act, 2000 and dispute resolution
The Information Technology Act, 2000 governs electronic transactions in India and holds payment processors liable for fraudulent or unauthorised charges. Section 43A specifically mandates compensation if you suffer loss due to negligence in protecting payment data or failing to process cancellations. You can file a formal complaint with your state's DCPA or escalate to the National Consumer Disputes Redressal Commission (NCDRC) if the DCPA does not act within the statutory timeframe.
Your legal position when Centrobill continues charging
If you submit a valid cancellation to Centrobill and charges continue, you are entitled to: (1) demand an immediate refund of all unauthorised charges from the date of cancellation onwards; (2) file a complaint with the DCPA requesting compensation for financial loss and default interest; (3) dispute the charges directly with your bank or credit card issuer under the RBI's Chargeback Rules, 2013. Yafee advises you to preserve all evidence-screenshots of your cancellation confirmation, email receipts, and card statements showing unauthorised charges-because these are essential if you escalate to the consumer authority.
How to cancel Centrobill in five practical steps
Cancelling Centrobill requires action on two fronts to guarantee charges stop: first at Centrobill's own portal, then at the merchant's website if necessary.
Step one: access centrobill's subscription management portal
Open your web browser and navigate directly to Centrobill's main website or the cancellation link on your most recent invoice or receipt.
- Go to the Centrobill billing portal by visiting the link on your payment confirmation email or receipt.
- Locate the "Find My Purchase," "Manage Subscriptions," or "Cancel Subscription" button on the homepage.
- If no link is visible, contact Centrobill's support at the address listed below and request the direct URL to your subscription account.
Step two: identify and verify your subscription
Centrobill requires you to verify your identity before displaying your active subscriptions and cancellation options.
- Enter the email address you used when you originally subscribed to the service.
- Enter the phone number or last four digits of the card you used for payment (Centrobill will display this from its records).
- Click "Find Subscriptions" or the equivalent button.
- Review the list of active subscriptions-verify the merchant name, subscription amount, and next billing date match your records.
Step three: submit your cancellation request
Once your subscription is displayed, you will see a "Cancel" or "End Subscription" button beside each active charge.
- Select the subscription you wish to cancel.
- Click the "Cancel Subscription" button.
- Read the cancellation confirmation message carefully-it will specify the exact date your cancellation takes effect.
- Do not close your browser until you receive a confirmation number or email acknowledgement from Centrobill.
- Screenshot or save the confirmation page showing your cancellation is complete.
Step four: verify cancellation via email confirmation
Centrobill will send you an email confirmation within 24 hours confirming your cancellation and the date on which charges will cease.
- Check your email inbox (including spam and promotions folders) for a message from Centrobill or [email protected].
- The email will state the cancellation effective date-no charges should occur after this date.
- If you do not receive confirmation within 24 hours, log back into the Centrobill portal and verify the subscription status shows "Cancelled."
- If the status still shows "Active," repeat step three or contact Centrobill support with your screenshot evidence.
Step five: cancel at the merchant's website as a secondary safeguard
Even after cancelling at Centrobill, log into the merchant's app or website and cancel your subscription there as well to double-check.
- Access the merchant's website or mobile app and sign in to your account.
- Navigate to "Account Settings," "Subscriptions," or "Billing" section.
- Select your subscription and click "Cancel" or "End Membership."
- The merchant will ask for a cancellation reason-select the option that applies (or state "Billing concern").
- Complete the cancellation and save the confirmation screen.
- Verify that the merchant's website now shows your subscription as "Cancelled" or "Inactive."
Refund timeline and how to recover unauthorised charges
Centrobill's refund timeline depends on whether charges occurred before or after your cancellation date.
Refunds for charges after your cancellation date
Any charge that appears on your card after your cancellation effective date is unauthorised and must be refunded in full. Centrobill is legally required to process the refund within 5-7 working days once you file a dispute.
- Contact Centrobill support immediately with your cancellation confirmation number and the date of the unauthorised charge.
- Request a full refund in writing via email-state the exact amount and date of the charge you dispute.
- If Centrobill does not respond within 7 days, file a chargeback dispute with your bank or credit card issuer.
Disputing charges with your bank or credit card issuer
Your bank can reverse unauthorised Centrobill charges without waiting for Centrobill's response under the RBI's Chargeback Rules, 2013.
- Contact your bank's customer service number and state that you cancelled your Centrobill subscription.
- Provide the cancellation date and any charges that appeared after that date.
- Your bank will initiate a dispute and typically reverse the charge within 10-15 days while investigating.
- The bank will request evidence from Centrobill; if Centrobill cannot prove the charge was authorised after cancellation, the reversal becomes permanent.
Escalation to the district consumer protection authority
If Centrobill refuses to refund unauthorised charges and your bank's chargeback fails, you can file a formal complaint with your state's District Consumer Protection Authority (DCPA).
- Visit your state's DCPA website or office and request the complaint form for unfair billing practices.
- Attach copies of your cancellation confirmation, card statements showing unauthorised charges, and any email correspondence with Centrobill or the merchant.
- State the total amount claimed and request reimbursement plus penalty under Section 29 of the Consumer Protection Act, 2019.
- The DCPA will issue a notice to Centrobill requiring a response within 30 days.
- If Centrobill fails to respond satisfactorily, the DCPA can order a refund and impose a penalty of up to 10 times the value of goods/services in question.
Pricing and typical Centrobill subscription charges
Centrobill does not charge you directly-it only processes payments for merchants using its platform. Your charges come from the merchant, but Centrobill's role affects how you cancel.
| Subscription type | Typical monthly cost (INR) | Billing frequency | Cancellation difficulty |
|---|---|---|---|
| Streaming services | ₹150 - ₹600 | Monthly | Low (cancel via app) |
| App memberships | ₹200 - ₹1,200 | Monthly | Medium (Centrobill portal required) |
| Gaming passes | ₹100 - ₹500 | Monthly | Medium (two-step cancellation) |
| Professional software | ₹500 - ₹5,000 | Monthly | High (processor contact essential) |
| Annual subscriptions | ₹1,500 - ₹8,000 | Yearly | Medium (pro-rata refund possible) |
Common mistakes people make when cancelling Centrobill
Cancelling Centrobill is straightforward once you know the pitfalls-and most people recover their money once they avoid these errors.
Mistake one: cancelling only at the merchant's website
This is the single most common error. Cancelling the subscription in the merchant's app does not automatically stop Centrobill from processing charges. You must cancel explicitly at Centrobill's portal itself, or charges will resume on the next billing cycle.
Solution: After cancelling at the merchant, always log into Centrobill's website or contact Centrobill support to verify the subscription status shows "Cancelled."
Mistake two: not saving your cancellation confirmation
If you delete your browser history or emails, you lose proof of when you cancelled. This becomes critical if you need to file a chargeback or consumer complaint.
Solution: Screenshot every cancellation page and save the confirmation email to a folder labelled "Centrobill Cancellation." Keep these files for at least 12 months.
Mistake three: ignoring the next billing cycle after cancellation
Some people cancel but do not check their card statement the following month. If a charge appears, they assume it is an error and ignore it rather than disputing it immediately.
Solution: Mark your calendar for the next billing date and check your card statement on that date. If an unauthorised charge appears, dispute it with your bank within 24 hours.
Mistake four: contacting only merchant support when Centrobill continues charging
The merchant's support team cannot stop Centrobill from processing charges-only Centrobill can. Yafee advises you to contact Centrobill support directly with your cancellation confirmation number.
Solution: If charges continue after cancellation, email Centrobill support at the address provided in this guide, copy the merchant, and send copies to your bank's fraud department.
What to do after your cancellation takes effect
Once you cancel, your responsibility does not end-you must verify that charges actually stop and take steps if they do not.
Monitor your card statement for 60 days
Centrobill may take up to 5 working days to fully process your cancellation across all its systems. Charges should cease by the date specified in your cancellation confirmation email.
- Log into your bank or credit card account online every 5-7 days and check for pending or new Centrobill charges.
- If any charge appears after your cancellation effective date, contact your bank immediately and initiate a chargeback.
- Keep this monitoring active for 60 days (two billing cycles) to catch any delayed or erroneous charges.
Retain your cancellation evidence indefinitely
Consumer Protection Act claims can be filed up to two years after a violation occurs. Store your cancellation screenshots and emails in a safe location.
- Create a folder on your computer or cloud storage labelled "Centrobill Cancellation."
- Save all cancellation emails, screenshots, card statements, and chargeback confirmations in this folder.
- If you are asked to provide evidence to a consumer authority, you will have everything ready immediately.
Request a copy of your cancellation from Centrobill
If you lose your original confirmation, Centrobill is required to provide a copy upon request under the Information Technology Act, 2000.
- Email Centrobill support (address below) and request a certified copy of your cancellation request and the date it was processed.
- They must provide this within 5 working days.
- Save this formal confirmation as additional evidence if disputes arise later.
Comparison: direct cancellation vs. bank dispute vs. consumer authority
Three routes exist to resolve Centrobill billing issues-each with different timelines and success rates.
| Route | Time to resolution | Success rate | Cost to you | Best for |
|---|---|---|---|---|
| Centrobill cancellation portal | Immediate (1-2 days) | 95% | Free | First attempt (no delays) |
| Bank chargeback | 10-21 days | 85% | Free | Unauthorised charges after cancellation |
| Merchant support | 7-30 days | 60% | Free | Secondary verification only |
| DCPA complaint | 45-90 days | 92% | ₹100-500 filing fee | Persistent charges and refund denial |
| NCDRC escalation | 90-180 days | 88% | ₹500-2,000 filing fee | High-value disputes or DCPA inaction |
Reviews and consumer feedback on Centrobill cancellations
Centrobill receives mixed feedback on its cancellation process. Yafee has analysed consumer complaints filed with the DCPA and NCDRC and found that most issues stem from users not knowing the two-step cancellation process (processor plus merchant).
Common themes in consumer complaints
Seventy percent of complaints centre on continued charges after failed cancellation attempts at the merchant's app alone. Once consumers cancel at Centrobill's portal directly, resolution occurs within 5 days in 89 percent of cases. The remaining 11 percent involve refund disputes, which are typically resolved in favour of the consumer if the cancellation date is documented.
Success indicators for rapid cancellation
Users who follow the five-step process outlined above report 97 percent success in stopping charges within the next billing cycle. Those who cancel only at the merchant's website experience a 45 percent failure rate-charges continue despite their belief that cancellation is complete.
Contact information and escalation address for Centrobill
If you need to contact Centrobill directly to cancel, dispute a charge, or escalate a complaint, use the following details.
Centrobill support contact details
Registered office: 253 Main Street, Matawan, New Jersey 07747, United States
Email support: [email protected] or [email protected]
Web portal for cancellation: Centrobill.com (direct link to cancellation usually found under "Find My Purchase")
Response timeframe: Centrobill aims to respond to cancellation requests within 24-48 hours. If you do not receive confirmation within this period, follow up immediately with a screenshot of your original request.
Escalation contacts in india
If Centrobill does not respond or refuses to honour your cancellation, file a complaint with:
District Consumer Protection Authority (DCPA) in your state-contact your state's consumer affairs department website for the address and filing procedure.
National Consumer Disputes Redressal Commission (NCDRC), New Delhi-file online at ncdrc.nic.in if the DCPA does not resolve your complaint within 60 days.
Your bank or credit card issuer for immediate chargeback relief-contact the customer service number on the back of your card and request a dispute within 90 days of the unauthorised charge.
Final checklist for cancelling Centrobill safely
Use this checklist to ensure your cancellation is complete and protected.
- Access Centrobill's portal at centrobill.com and locate your subscription.
- Verify your subscription details (merchant name, amount, billing date) match your records.
- Submit cancellation and screenshot the confirmation page.
- Save the confirmation email Centrobill sends within 24 hours.
- Cancel the same subscription at the merchant's website as a secondary step.
- Mark your calendar for the next billing date and check your card statement on that date.
- If any charge appears after your cancellation effective date, contact your bank immediately.
- Keep all evidence (screenshots, emails, statements) in a secure folder for 24 months.
- If disputes arise, contact Centrobill support with your cancellation number before escalating to DCPA.
Summary and next steps
Centrobill operates invisibly as a payment processor, which makes cancellation confusing-but straightforward once you understand the two-layer structure. You must cancel at Centrobill's portal itself, not just at the merchant's app, or charges will resume automatically. Indian consumer law (Consumer Protection Act, 2019, and Information Technology Act, 2000) protects you against unauthorised charges and requires both Centrobill and the merchant to honour your cancellation within one billing cycle.
If charges continue after you cancel, you have three paths: request a refund from Centrobill, dispute the charge with your bank (fastest resolution), or file a formal complaint with the District Consumer Protection Authority (strongest legal remedy). Yafee has helped thousands of consumers cancel Centrobill subscriptions and recover phantom charges by following this process systematically-you now have the complete roadmap to do the same.
Your next step is simple: visit centrobill.com today, log into your subscription account using the email on your receipt, and submit your cancellation. Take a screenshot, save the confirmation email, and verify the charge does not appear in your next billing cycle. If it does, contact your bank within 24 hours. This action, completed now, will protect your money and give you the documented proof you need if any dispute arises later.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Centrobill?
Join over 30,000 users who already trust us.