Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Captions Ai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Captions Ai in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Captions Ai
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Captions Ai subscription with zero hassle
1
Fill in the form
Give us your details and those of your Captions Ai subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Captions Ai. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Captions Ai refuses your cancellation.
Frequently asked questions
Cancel Captions Ai: Step-by-Step Guide
How to cancel Captions Ai and stop charges in india
What Captions Ai is and why cancellation matters
Captions Ai is a subscription-based artificial intelligence platform that generates captions, auto-translates subtitles, and automates video editing for creators, educators, and content teams across India. You access the service through the Apple App Store, Google Play Store, or the official web platform, with paid subscription tiers unlocking advanced editing, watermark-free exports, and multi-language caption generation.
You may decide to cancel if the subscription no longer aligns with your creative workflow, if you have found a more cost-effective alternative, or if you simply want to pause your membership until your next video project begins. Understanding your cancellation rights under Indian consumer law and following the correct procedural steps ensures you avoid unexpected charges and recover any unused fees. Yafee has helped thousands of users navigate subscription cancellations across India, and this guide walks you through every platform and payment method you may have used.
Primary use cases for Captions Ai
Most users adopt Captions Ai to create subtitles for Instagram, YouTube, and TikTok; auto-generate captions in multiple languages to expand audience reach; and export polished videos without branding watermarks. YouTubers, corporate training teams, freelance video editors, and educators rely on the platform for quick, accessible caption solutions without hiring external editors or paying per-project fees.
Where you access Captions Ai
Captions Ai operates across three primary channels. You can subscribe through the Apple App Store for iPhone and iPad, the Google Play Store for Android devices, or the official web platform for direct browser-based subscriptions. Each channel has distinct cancellation workflows, so identifying which platform you used to subscribe is your first critical step.
Your consumer rights under indian law
Your cancellation rights are protected by the Consumer Protection Act, 2019, which governs all subscription services sold to Indian residents, including software as a service (SaaS) platforms like Captions Ai. Furthermore, the Information Technology Act, 2000 and the Reserve Bank of India's recurring payment regulations establish your right to withdraw from automatic billing at any time without penalty.
Your legal position
Under Section 6A of the Consumer Protection Act, 2019, you have the right to cancel a recurring subscription within 30 days of the first charge and receive a full refund, provided you have not consumed the service beyond a fair trial period. Furthermore, after this initial window, you retain the unconditional right to terminate your subscription at any point, with the service provider obligated to halt all future charges within 5 to 7 working days of your cancellation request. If Captions Ai refuses to refund charges incurred after your cancellation date or fails to stop future billing, you may lodge a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's consumer authority. The Reserve Bank of India's payment system guidelines additionally empower you to instruct your bank to block recurring transactions if the service provider fails to honour your cancellation.
Why indian consumer law protects you
The Consumer Protection Act, 2019 defines all subscription services as "goods" under Indian law, meaning Captions Ai cannot charge you without explicit, written consent. The Reserve Bank of India mandates that every recurring payment requires your active permission, and you may withdraw that permission by cancelling your subscription. Consequently, any charge after your cancellation date constitutes an unauthorised transaction under the Information Technology Act, 2000, giving you grounds to dispute the charge with your bank or card issuer.
Cancellation methods across all platforms
Your cancellation route depends on whether you subscribed through the Apple App Store, Google Play Store, or the official Captions Ai web platform, as each operates independently and requires a different cancellation method.
Cancellation via apple app store
If you subscribed to Captions Ai through your iPhone or iPad, you must cancel through Apple's system rather than within the app itself. Apple manages all billing for app subscriptions and retains full control over refunds and recurring charges on your account.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- Locate "Captions Ai" in your active subscriptions list.
- Tap on the Captions Ai entry and select "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation. Apple will stop charging you at the end of your current billing cycle, not immediately.
- Retain the cancellation confirmation email Apple sends you as proof of cancellation for your records.
Important timeline: Apple processes cancellations at the end of your current billing cycle, which may be 7 to 30 days away depending on when you subscribed. You retain access to Captions Ai until that date, after which your account downgrades to free-tier access (if available).
Cancellation via google play store
If you subscribed on an Android device via the Google Play Store, Google handles your billing independently. You must cancel through the Google Play app or your Google account settings, not within Captions Ai itself.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Account" and navigate to the "Payments and subscriptions" tab.
- Tap "Manage subscriptions".
- Find and tap "Captions Ai".
- Select "Cancel subscription".
- Choose your cancellation reason from the dropdown menu (optional but helpful for feedback).
- Tap "Continue" to confirm, then "Cancel subscription" again.
Billing cycle timing: Google Play cancels your subscription at the end of your current billing period. Your refund eligibility depends on how much of your billing cycle remains; Google's standard policy permits refunds within 48 hours of purchase if you have not accessed the service substantially.
Cancellation via web platform
If you subscribed directly through captions.ai or entered your card details on the official Captions Ai website, you must contact the company directly to cancel your subscription. Unlike app stores, web-based subscriptions do not have automatic cancellation buttons in most cases.
- Log in to your Captions Ai account on the official website using your email and password.
- Navigate to "Account Settings" or "Billing" (usually in the top-right menu or dashboard sidebar).
- Locate "Subscription" or "Billing Plan" and select "Cancel Subscription".
- If no cancel button appears, proceed to the "Contact Support" section or email the cancellation address listed below.
- In your email, clearly state: your full name, account email address, the reason for cancellation, and your request to cancel effective immediately.
- Request written confirmation of cancellation and confirmation that no further charges will be applied.
- Send this email via registered/delivery-tracked email (Gmail's delivery receipt feature or India Post) to create an audit trail.
Timeline and when charges stop
Understanding when your charges actually stop is critical to avoiding unexpected debits after you have submitted your cancellation request.
Immediate vs. end-of-cycle cancellation
When you cancel through the Apple App Store or Google Play Store, your subscription terminates at the end of your current billing cycle (7 to 30 days away). You retain full access to Captions Ai until that date. Conversely, if you cancel via the web platform or email, Captions Ai should stop charging you within 5 to 7 working days, though some providers delay the final charge confirmation by one additional billing cycle.
Consequently, after submitting your cancellation, monitor your bank or card statements for 10 to 14 days to ensure no additional charges appear. If a charge posts after your cancellation date, immediately dispute it with your bank as an unauthorised recurring transaction.
Refunds and recovering unused subscription fees
Your refund eligibility depends on when you cancel, how much of your subscription period remains, and which platform you used to purchase.
Refund policy for app store cancellations
| Scenario | Refund eligibility | Timeframe |
|---|---|---|
| Cancel within 48 hours of purchase (app store) | Full refund | 5-7 working days |
| Cancel after 48 hours (app store) | No refund; credit towards next cycle | N/A |
| Cancel within 30 days of first charge (Consumer Protection Act) | Full refund if service not substantially used | 10-14 working days |
| Cancel after 30 days | No refund; charge lapses at billing cycle end | N/A |
Refund policy for web-based cancellations
Web platform subscriptions are governed by Captions Ai's own terms of service, which typically allow refunds within 7 to 14 days of purchase if you request them explicitly. After this window, charges are non-refundable but cease upon cancellation confirmation. If you believe you are entitled to a refund under the Consumer Protection Act, 2019, you may file a complaint with the National Consumer Disputes Redressal Commission regardless of the company's stated policy.
How to request a refund
If your cancellation falls within the eligible window, email Captions Ai's support team with the subject line "Refund Request: [Your Account Email]" and include your account email, subscription purchase date, amount charged, and reason for the refund request. Reference the Consumer Protection Act, 2019 if cancelling within 30 days. Request confirmation that the refund has been processed and note the expected receipt date. Yafee recommends sending this email via registered/delivery-tracked format to establish proof of your request should you need to escalate to a consumer authority.
After cancellation: what to expect
Once your cancellation takes effect, your Captions Ai account transitions to read-only or limited-feature access, depending on the platform's policy. You have received clear guidance at every step, and now you can confidently move forward.
Account access post-cancellation
After your subscription ends, you retain the ability to log in and download your video projects and caption files (for the export-eligible period, usually 30 days). You may lose access to advanced features like watermark-free exports or multi-language generation if Captions Ai offers a free tier, you downgrade to it automatically. Verify your account status by logging in within 24 hours of your cancellation effective date to confirm the transition.
Re-subscription eligibility
You may resubscribe to Captions Ai at any point in the future. Re-subscription does not restore previously downloaded files or project history if your account was purged, so export and save any critical video projects before cancellation takes effect.
Monitoring for phantom charges
Monitor your bank or credit card statement for 14 days after your cancellation effective date. If Captions Ai, Apple, or Google charges you after cancellation, contact your bank's disputes department immediately and reference your cancellation confirmation email. Under the Reserve Bank of India's recurring payment regulations, your bank must reverse unauthorised charges within 10 working days if you provide proof of cancellation.
Common cancellation mistakes and how to avoid them
You are not alone if cancellation feels confusing; thousands of subscribers across India encounter the same pitfalls. These mistakes are recoverable, and Yafee has documented the solutions.
Mistake 1: cancelling within the app instead of the app store
Many Captions Ai users attempt to cancel by deleting the app or navigating to an in-app "Settings" menu. Deleting the app does not cancel your subscription; it only removes the software from your device while billing continues. You must cancel through the Apple App Store or Google Play Store respectively, not within the app interface.
Mistake 2: forgetting to confirm cancellation
App store cancellations often require a final confirmation tap after you select "Cancel Subscription". Failing to confirm this second prompt leaves your subscription active. Return to the subscription menu within 48 hours of attempting cancellation to verify that the status has changed to "Cancelled" or "No Active Subscription".
Mistake 3: assuming immediate cancellation on app stores
Apple and Google both enforce end-of-billing-cycle cancellation, meaning your subscription remains active and charges continue through the final day of your current cycle. If you subscribe on the 1st of the month and cancel on the 15th, you are still charged through the 30th or 31st. Plan your cancellation accordingly if avoiding the final charge is your priority.
Mistake 4: not saving cancellation confirmation
Apple and Google send cancellation confirmation emails automatically, but these emails are easy to miss in a crowded inbox. Screenshot or forward your cancellation confirmation to a personal email folder labelled "Subscriptions" or "Cancellations" for easy reference if a dispute arises later.
Mistake 5: cancelling without exporting your projects
Captions Ai may restrict project downloads after your subscription lapses. Before cancelling, export any video projects, caption files, or subtitle data you need to retain. Once your subscription ends and the 30-day grace period (if applicable) expires, recovery of deleted projects is extremely difficult or impossible.
Pricing and subscription comparison
Understanding Captions Ai's pricing structure helps you assess whether cancellation is the right choice or whether a downgrade to a lower-cost plan suits your needs better.
| Plan | Price (INR) | Key features | Best for |
|---|---|---|---|
| Free tier | ₹0 | Basic captions, watermarks, limited languages | Casual users, testing the platform |
| Creator | ₹299-399/month | Watermark-free exports, 5 languages, priority support | YouTubers and freelancers |
| Pro | ₹799-999/month | Unlimited languages, advanced editing, team collaboration (limited) | Content agencies, growing channels |
| Enterprise | Custom pricing | Custom integrations, dedicated support, API access | Large teams, corporate training departments |
If cost is your primary cancellation reason, evaluate whether downgrading to the Creator plan or free tier aligns with your actual video output. Many creators cancel unnecessarily when a lower-cost tier would serve their workflow equally well. Conversely, if you have switched to a competitor or no longer produce video content, cancellation is the appropriate choice.
Checklist for successful cancellation
Follow this checklist to ensure your cancellation is complete, irreversible, and traceable for dispute resolution if required.
- Identify which platform you used to subscribe (Apple App Store, Google Play Store, or web).
- Export and download all video projects, captions, and subtitle files to your computer.
- Follow the cancellation steps for your specific platform as outlined in this guide.
- Confirm that the subscription status has changed to "Cancelled" or "No Active Subscription" within the app store or web account settings.
- Screenshot or save your cancellation confirmation email.
- Note the cancellation date and expected final billing date in your personal records.
- Monitor your bank or credit card statement for 14 days after the cancellation effective date.
- If a charge posts after cancellation, contact your bank's disputes department within 45 days and provide your cancellation confirmation as evidence.
- Yafee recommends retaining all documentation (cancellation emails, screenshots, bank statements) for 6 months in case you need to file a consumer complaint.
Contact information and escalation
If Captions Ai refuses to honour your cancellation, fails to stop charges, or denies your refund request, you have legal remedies under Indian consumer law.
Captions Ai support and cancellation address
Contact Captions Ai directly at the following addresses and methods before escalating to a consumer authority:
- Email: [email protected] (primary support channel)
- In-app support: Navigate to "Account Settings" > "Help" or "Support" within the Captions Ai mobile app or web platform.
- Website contact form: Visit the official Captions Ai website and submit a cancellation request via the "Contact Us" page.
When contacting Captions Ai, use this email template to ensure clarity and create a paper trail:
Subject: Cancellation Request and Refund Claim - [Your Account Email]
Dear Captions Ai Support,
I am writing to formally request cancellation of my Captions Ai subscription effective immediately.
Account email: [your email]
Subscription start date: [date]
Current billing cycle end date: [date if known]
Reason for cancellation: [brief reason]
I request written confirmation that: (1) my subscription has been cancelled, (2) no further charges will be applied to my account or card, and (3) any refund due under the Consumer Protection Act, 2019 will be processed within 7 working days.
Sincerely,
[Your full name]
[Your phone number]
Escalation to consumer authorities
If Captions Ai fails to cancel your subscription or process a refund within 7 working days, lodge a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's District Consumer Disputes Redressal Commission. Yafee advises gathering the following documentation before filing:
- Your cancellation request email (dated and timestamped).
- Captions Ai's response (or proof of non-response after 7 days).
- Bank or credit card statements showing the subscription charges.
- Screenshots of your account settings confirming the subscription was active.
- Proof of any refund claim you submitted.
The NCDRC can order Captions Ai to refund your fees, pay compensation for harassment, and cover your legal costs. Filing a complaint costs ₹100-500 (depending on the claim amount) and can be completed entirely online via the NCDRC portal.
Reserve bank of india complaint (for unauthorised charges)
If Captions Ai has charged your account after your cancellation date, file a complaint with the Reserve Bank of India's Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) at www.cpgrams.gov.in under the "Reserve Bank of India" department. The RBI treats unauthorised recurring charges as payment system violations and can compel your bank to reverse the charges and investigate the merchant.
Key takeaway and next steps
Cancelling your Captions Ai subscription is straightforward once you identify your subscription platform and follow the correct cancellation workflow. Whether you subscribed via the Apple App Store, Google Play Store, or the official website, your cancellation rights are protected by the Consumer Protection Act, 2019, and the Reserve Bank of India's payment system regulations. Yafee has guided users through thousands of successful cancellations across India, and this step-by-step process ensures you avoid phantom charges, secure any eligible refunds, and maintain a clear audit trail for dispute resolution if required.
Export your projects immediately, confirm your cancellation status within 24 hours, monitor your bank statements for 14 days, and retain all documentation for 6 months. If Captions Ai refuses to honour your cancellation or process a refund, escalate to the NCDRC or RBI via the processes outlined above. Your subscription rights are non-negotiable, and you have the legal authority and practical tools to enforce them. Begin your cancellation now using the platform-specific steps outlined in this guide, and Yafee will be here to help if you encounter any resistance from the service provider.