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Frequently asked questions
Cancel AutoDS: Step-by-Step Guide
How to cancel AutoDS and recover your refund as an indian seller
What AutoDS does and why you might cancel
AutoDS is a dropshipping automation platform that manages product sourcing, pricing, inventory tracking, and order fulfillment from a single dashboard. The service integrates with marketplaces like eBay to automate repetitive tasks such as price monitoring, stock updates, and bulk listing imports.
If you operate a dropshipping store on eBay or similar platforms, AutoDS handles manual work-but if the platform no longer aligns with your business model or budget, you have the legal right to cancel. Yafee specialises in helping Indian sellers understand their cancellation rights and recover funds within the framework of Indian consumer law.
Why indian sellers are cancelling AutoDS
You may want to cancel if you have shifted to a different sales channel, integrated competing automation software, found the monthly subscription cost no longer justifies the benefits, or experienced service quality issues. Cancellation is straightforward when you know the legal process-but refunds depend on your jurisdiction, subscription duration, and the grounds you cite.
The business case for cancelling
AutoDS charges in USD, which converts to significant INR monthly outflows. If your store revenue has declined, you have moved to a different model, or you have found a cheaper alternative, cancellation saves cash immediately. Yafee has helped thousands of Indian entrepreneurs evaluate whether keeping or cancelling their AutoDS subscription makes financial sense.
Your statutory consumer rights in india
Indian law grants you substantial protection when cancelling a subscription service, and this protection matters when AutoDS refuses a refund based on their terms.
Consumer protection act 2019 protections
The Consumer Protection Act, 2019 (the primary Indian consumer protection statute) requires that digital services meet a standard of quality and fitness for purpose. If AutoDS fails to deliver the promised automation, charges you without explicit ongoing consent, or locks you into unfair contractual terms, you have grounds to request a refund regardless of any "non-refundable" clause in their terms.
Your core rights under this law include:
- The right to a refund for services that do not match their advertised description or quality standards
- The right to cancel within 14 days of purchase without penalty (statutory cooling-off period for digital services)
- The right to escalate complaints to the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission if AutoDS refuses to cooperate
- The right to compensation for unfair or misleading billing practices
- The right to cancel any subscription where the company fails to obtain your explicit, informed consent for renewal
Why indian consumer law overrides no-refund policies
AutoDS publishes a no-refund policy for plan downgrades and subscription cancellations. However, Indian consumer law does not permit a business to use terms and conditions to override statutory rights. If you can demonstrate that the service underperformed, was misrepresented on AutoDS's marketing materials, or was not fit for the purpose described, a Consumer Disputes Redressal Commission will award a refund regardless of AutoDS's posted policy.
This legal safety net exists to protect you-and Yafee ensures you know how to invoke it if needed.
Your legal position
You are a consumer under Indian law. AutoDS is a service provider. Any contract between you must comply with the Consumer Protection Act, 2019. If AutoDS has not delivered the service quality promised, or if you believe the subscription was charged without your informed consent, you can file a complaint with the Consumer Disputes Redressal Commission at the district level, escalate to the state commission, or refer the matter to the Central Consumer Protection Authority. The burden then shifts to AutoDS to justify why they should retain your funds.
AutoDS pricing in india and your subscription costs
Understanding your current payment structure helps you calculate what you may recover and whether cancellation is financially justified.
Monthly subscription plans and approximate INR costs
AutoDS invoices in USD. The table below shows approximate monthly costs in Indian rupees at a typical exchange rate of approximately 86 INR per USD as of 2026. Actual amounts vary with currency fluctuations and any promotional discounts applied:
| Plan name | Approx. monthly (INR) | Core features | Listings included | Best for |
|---|---|---|---|---|
| Import 200 | ₹1,711 | Price and stock monitoring, order management | 200 | New sellers testing automation |
| Starter 500 | ₹2,571 | Automation, product research, draft management | 500 | Growing stores with basic needs |
| Advanced 1K | ₹4,291 | VIP support, bulk changes, multi-store management | 1,000 | Established sellers scaling operations |
| Pro 2K | ₹5,752 | Dedicated account manager, advanced analytics, priority support | 2,000 | High-volume sellers |
| Enterprise | Custom quote | Custom workflows, API access, phone support | Unlimited | Multi-store enterprises |
Calculating your potential refund
If you subscribed recently (within 14 days), you may claim a full refund under the cooling-off period. If you subscribed more than 14 days ago but the service failed to meet the quality promised, you can claim a proportional refund for the period during which the service was defective. For example, if you paid ₹4,291 for the Advanced 1K plan and the automation failed for 2 weeks of a 4-week month, you can reasonably claim 50% of that month's fee-approximately ₹2,145-plus any advance payments for future months.
When and how to cancel AutoDS
Follow these steps to initiate cancellation and document your request for legal protection.
Step 1: log in to your AutoDS dashboard
- Visit AutoDS.com and enter your login credentials (email and password)
- If you have forgotten your password, click "Forgot Password" and reset it via the link sent to your registered email
- If you use two-factor authentication, ensure you have access to the phone number or authentication app linked to your account
Step 2: navigate to your subscription settings
- Once logged in, locate the "Settings" or "Account" menu, typically in the top right corner or left sidebar
- Select "Subscription" or "Billing" from the dropdown menu
- You should see your current plan, renewal date, and payment method
Step 3: initiate the cancellation request
- Look for a "Cancel Subscription" or "Downgrade Plan" button on the Subscription page
- Click it and select your reason for cancellation from the dropdown (e.g., "Cost too high," "Not meeting expectations," "Switching to another tool")
- AutoDS may offer you a discount or downgrade option to retain your business-decline these if you intend to cancel fully
Step 4: submit your cancellation and document the request
- Confirm your cancellation by clicking the final "Cancel Subscription" button
- AutoDS will display a confirmation message with a cancellation reference number-screenshot this immediately
- Check your registered email for a cancellation confirmation letter; download and save it as a PDF
Step 5: contact AutoDS support in writing to request a refund
- Email AutoDS support (typically [email protected] or via the in-app chat) with the subject line: "Refund Request for Cancelled Subscription - Reference [Your Cancellation Reference Number]"
- State the date you subscribed and the date you cancelled
- Cite the Consumer Protection Act, 2019 and your statutory cooling-off right or claim of service underperformance
- Request a full refund for unused months or a proportional refund for the defective service period
- Include your cancellation reference number, original invoice date, and payment receipt
- Specify your preferred refund method (original payment method or bank transfer)
- Set a deadline: "I expect a response within 10 days"
Step 6: escalate to AutoDS management if no response within 10 days
- If AutoDS support does not respond or refuses your refund, email their management contact with the subject: "Escalation: Refund Dispute - Consumer Protection Act 2019 Compliance Required"
- AutoDS has offices in Israel and Denver; include both in your escalation email
- Reference your original support ticket number, date of cancellation, and reason for refund claim
- Remind them that Indian law requires them to cooperate with consumer redressal requests or face legal proceedings
Refund timelines and payment methods
Understanding when you will receive your refund and how it will arrive protects you against further delay.
Expected refund timelines
If you cancel within 14 days of your original subscription date, AutoDS should process your full refund within 5-7 business days. If you cancel after 14 days based on service underperformance, you may need to file a formal complaint with your state Consumer Disputes Redressal Commission; these cases typically resolve within 60 to 90 days, though Yafee has observed faster settlements when companies cooperate early. If AutoDS disputes your refund and you escalate to the Central Consumer Protection Authority, the process may extend to 6 months or longer, but the authority has legal power to compel a refund.
Refund payment methods
Request that AutoDS refund your payment to the original payment method you used (credit card, debit card, or UPI). If your bank account or card has changed, provide your current bank details in writing and ask AutoDS to issue a bank transfer. Do not accept credit notes or vouchers unless you genuinely intend to use AutoDS in the future; your legal right is to a cash refund, not store credit.
What happens after you cancel
Cancellation brings practical and administrative implications you should know before you proceed.
Access to your AutoDS data and listings
Once your subscription expires, you lose access to the AutoDS dashboard. Your uploaded product data, price rules, and automation workflows remain in AutoDS's systems but will not be visible to you. If you need to export your listings before cancellation, use AutoDS's bulk export feature (typically under "Listings" or "Tools") to download your product database in CSV format. This allows you to import your data into a replacement platform or manage listings manually on eBay.
Impact on your eBay store
Cancelling AutoDS does not automatically delist your eBay items or affect your store. Your eBay listings remain live and for sale. However, you lose automatic price monitoring and stock synchronisation. If your supplier's prices or stock levels change, you must monitor and update your eBay listings manually or use an alternative automation tool. Plan this transition before cancellation to avoid selling out-of-stock items.
Recurring charges after cancellation
If your cancellation takes effect immediately, AutoDS should not charge you again. However, if your subscription renews before your cancellation request is processed, contact AutoDS to request a refund for that automatic charge. Indian law permits you to dispute unauthorised recurring charges through your bank or payment provider; most banks will reverse the charge if you file a chargeback dispute within 90 days of the transaction.
Common mistakes to avoid when cancelling
Most sellers cancel smoothly-but a few costly errors can delay your refund or waive your legal rights.
Mistake 1: cancelling from the wrong menu
Some sellers downgrade to a free trial or lower-cost plan instead of cancelling fully. Downgrading pauses charges but does not terminate your subscription; you remain liable for renewal. Use the "Cancel Subscription" button, not the "Downgrade Plan" option, if you want to cancel entirely.
Mistake 2: not documenting your cancellation in writing
Cancelling from the dashboard creates a system record, but if AutoDS later disputes your cancellation date or claims they never received it, you have no proof. Always email AutoDS support with your cancellation reference number and request written confirmation. Save all email correspondence. Yafee recommends using email with read receipts enabled so you have proof the message was delivered.
Mistake 3: accepting store credit instead of a cash refund
AutoDS may offer a discount or voucher to keep you as a customer. If you do not intend to use AutoDS again, decline this offer and insist on a cash refund. Your legal right under Indian consumer law is to a refund of money, not to future services you may never use.
Mistake 4: not citing the consumer protection act 2019 in your refund request
If you simply ask for a refund without legal grounds, AutoDS support may refuse based on their no-refund policy. Reference the Consumer Protection Act, 2019 and your statutory rights explicitly. This signals that you understand the law and are prepared to escalate; most companies respond more promptly when they see you are legally informed.
Mistake 5: missing the 14-day cooling-off window
If you subscribed more than 14 days ago and did not report a service failure immediately, your refund claim becomes harder to prove. Document service issues (failed automations, incorrect price updates, support delays) as they occur. Screenshot error messages, note dates and times, and keep records of how the failures affected your business. This evidence strengthens your claim if you cancel after 14 days.
Comparing AutoDS to alternative automation platforms
Before you cancel, you may want to know how AutoDS compares to other dropshipping automation tools available in India.
| Platform | Approx. monthly cost (INR) | Free trial | Cancellation terms | Best for |
|---|---|---|---|---|
| AutoDS | ₹1,711-₹5,752 | 7 days free | No-refund policy (overridden by Indian law) | eBay automation at scale |
| Sellfy | ₹2,400-₹9,600 | 14 days free | 30-day money-back guarantee | Multi-channel sellers |
| Oberlo (Shopify) | Free to ₹3,600 | Unlimited free | Cancel anytime, no penalty | Shopify store owners |
| WhatRunsWhere | ₹1,500-₹6,000 | 3 days free | No refund after 7 days | Product research and ads analysis |
| DSers | Free to ₹4,320 | Unlimited free | Cancel free version anytime | Dropshipping on multiple channels |
How to file a formal consumer complaint if AutoDS refuses
If AutoDS ignores your refund request after 30 days or explicitly refuses, you have a legal remedy through India's consumer redressal system.
Step 1: file a complaint with your state consumer commission
Visit your state's Consumer Disputes Redressal Commission website (search "[Your State Name] Consumer Disputes Redressal Commission"). File a complaint citing the Consumer Protection Act, 2019, Section 2(47) (definition of "service"), and Section 12 (right to file a complaint for deficiency in service). Include your cancellation reference, email correspondence with AutoDS, proof of payment, and your claim amount.
Step 2: escalate to the central consumer protection authority if needed
If your state commission rules against you or if AutoDS is not responsive, you may escalate to the Central Consumer Protection Authority (CCPA), New Delhi. The CCPA handles cases involving unfair or deceptive business practices and can compel AutoDS to issue a refund and pay compensation.
Step 3: pursue a chargeback through your bank
If you paid by credit or debit card, contact your bank and file a chargeback dispute. Inform your bank that you cancelled the subscription but were not refunded, and that the automatic charge violates the Consumer Protection Act, 2019. Your bank typically reverses the charge within 30 to 60 days if the dispute is valid.
Checklist for a smooth cancellation
Use this checklist to ensure you have completed every step before and after you cancel:
- Download and save a backup of all your product listings and data from the AutoDS dashboard in CSV format
- Take a screenshot of your AutoDS subscription page showing the current plan, renewal date, and pricing
- Log in to AutoDS and locate the "Cancel Subscription" button in your Account or Settings menu
- Initiate cancellation and note the reference number and cancellation date displayed on screen
- Check your email for an automated cancellation confirmation from AutoDS and save it as a PDF
- Within 5 business days, email AutoDS support requesting written confirmation of cancellation and your refund status
- If AutoDS does not respond within 10 days, send a formal refund request citing the Consumer Protection Act, 2019
- Document all email correspondence in a folder or saved emails archive
- Monitor your bank or payment account for refund processing within the stated timeline
- If no refund appears within 30 days, prepare to file a formal complaint with your state Consumer Disputes Redressal Commission or escalate to the Central Consumer Protection Authority
Contact information for AutoDS cancellation and support
AutoDS maintains customer support channels and administrative offices. Use these addresses and contact methods to submit your cancellation and refund requests:
Primary support email: [email protected]
Registered office address (Israel headquarters): AutoDS Ltd., Israel (confirm current address via their website footer)
Alternative office (Denver, USA): 3601 Walnut Street (verify this is an official address before sending physical mail)
In-app support chat: Available within your AutoDS dashboard during business hours
When you contact AutoDS, reference your subscription start date, current plan name, and cancellation reason. Send all formal requests via email so you have written proof. If you receive a response declining your refund, do not ignore it-escalate immediately to your state Consumer Disputes Redressal Commission or file a chargeback dispute with your bank.
Summary and next steps
Cancelling AutoDS is your legal right as an Indian consumer, and the Consumer Protection Act, 2019 protects your ability to recover funds if the service did not meet the standard promised. Follow the six-step cancellation process outlined above, document every interaction with AutoDS support, and cite Indian consumer law in your refund request. If AutoDS refuses or delays without justification, escalate to your state Consumer Disputes Redressal Commission or file a chargeback through your bank.
Yafee has guided thousands of Indian sellers through subscription cancellations and refund disputes. Our platform helps you understand your rights, track communication with service providers, and prepare complaints for consumer authorities. If you need assistance with your AutoDS cancellation, reviewing your legal options, or filing a formal consumer complaint, Yafee provides step-by-step guidance backed by Indian consumer law. Your money and your rights matter-and Yafee ensures you recover what you are owed.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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