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Frequently asked questions
Cancel Myollie: The Right Way to Take Control
How to cancel your Myollie subscription and avoid unexpected INR charges
Why you might want to cancel Myollie
Myollie is a US-based fresh dog food subscription service that delivers personalised meals to your door on a recurring schedule. The service tailors portions and recipes to your dog's age, size, and dietary profile, starting with an initial starter box and continuing with regular shipments on your chosen schedule.
As an India-based customer, you may decide to cancel for several valid reasons: currency conversion fees adding unexpected costs in INR, your dog's changing dietary needs, or discovering a local alternative that suits your household better. Yafee recognises that subscription services can feel inflexible once you've committed, which is why understanding your cancellation rights and the exact steps to take is essential. Whatever your reason, this guide will walk you through the legal framework and practical process to cancel cleanly.
How the Myollie subscription model works
Myollie operates on an auto-renewal system. You receive fresh food shipments on a schedule you set during signup, and your payment card is charged automatically before each delivery ships. The critical cancellation window is six days before your next scheduled shipment. If you miss this deadline, your card will be charged for the upcoming order, and you will receive that shipment unless you cancel after the charge has been processed.
Why timing and communication matter for indian customers
Ollie Pets Inc., the company behind Myollie, has no physical office or customer service team based in India. This means all cancellation requests and communications flow through US-based channels: email to [email protected] or phone to 844-88-Ollie (844-88-65543). International communication can introduce delays of one to three business days, which is why you must act well before the six-day cancellation window closes. Yafee advises Indian customers to submit cancellation requests at least ten days before the next scheduled delivery to account for time zone differences and processing delays.
Your consumer rights in india
India's Consumer Protection Act, 2019 provides you with specific protections when cancelling digital and subscription services, and you should understand these rights before contacting Myollie.
What the consumer protection act, 2019 requires
Under Section 6.1 and Schedule II of the Consumer Protection Act, 2019, subscription services must disclose cancellation terms clearly and prominently before you subscribe. Companies cannot impose unreasonable barriers to cancellation, and auto-renewal terms must be displayed in plain language. If Myollie's cancellation terms are buried in small text, contradictory, or require you to navigate through multiple menus, you have grounds to escalate a complaint.
The Act specifically requires that cancellation requests receive acknowledgement within a reasonable timeframe, and that you receive a confirmation of cancellation. If Myollie fails to honour your cancellation request or charges you after you have submitted a written cancellation request, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's District Consumer Dispute Redressal Commission.
Cooling-off and refund protections for consumables
A 14-day cooling-off period exists for online purchases under the Act; however, consumable products like fresh dog food are often exempt from this protection due to hygiene and freshness concerns. Myollie's initial starter box may carry a money-back guarantee if your dog does not respond well to the food, though this is a separate commercial protection rather than a statutory refund right. Yafee recommends checking Myollie's terms of service for any such guarantee before you subscribe.
Keep detailed records of all communications with Myollie: email confirmations, screenshots of your account status, dates, times, and the names of any customer service representatives you speak with. These records are essential if you need to escalate a dispute to the CCPA or a consumer commission.
Your legal position on cancellation
As an Indian consumer purchasing from a foreign company, you are protected under Indian consumer law regardless of where Myollie's servers or offices are located. If Myollie charges you after you have submitted a cancellation request, or if the company refuses to cancel, you have the right to lodge a formal complaint with the consumer authority in your state. The burden of proof falls on Myollie to demonstrate that your cancellation request was invalid or that you owed outstanding charges. Do not accept verbal assurances; always obtain written confirmation of cancellation.
How to cancel your Myollie subscription
You have three methods to cancel: online through your account, via email, or by phone. Each method leaves a different trail of evidence, so choose based on your preference for documentation.
Cancel online through your account dashboard
The online method is fastest and provides immediate, documented proof of cancellation.
- Visit myollie.com and log into your account using your registered email address and password.
- If you have forgotten your password, click the "Forgot Password" link on the login page and follow the email reset instructions.
- Navigate to your account settings or "My Account" section.
- Look for a menu item labelled "Subscriptions", "My Subscriptions", "Billing", or "Active Orders".
- Locate your active dog food subscription from the list of active or recurring orders.
- If you have multiple subscriptions, select the one you wish to cancel.
- Select the option to pause or cancel the subscription.
- The system will typically ask you to confirm your choice and may offer alternative options such as pausing for a month or adjusting your delivery frequency.
- Select "Cancel subscription" or "Cancel permanently" rather than pause, to end the contract entirely.
- Do not select pause unless you intend to resume; pausing does not end the subscription and you will be charged again when the pause expires.
- Take a screenshot of the cancellation confirmation page or email confirmation.
- This screenshot is your proof of cancellation and protects you if a charge appears on your card later.
Cancel by email to Myollie customer service
Email cancellation is slower than the online method but creates a written trail that may be required for a consumer complaint.
- Compose a new email to [email protected] with the subject line "Subscription cancellation request".
- Use formal, clear language and include the date of your email.
- Include your full name, email address associated with your Myollie account, and your account number or order ID.
- You can find your account number in your welcome email or on your account settings page.
- State clearly: "I request the immediate cancellation of my Myollie subscription effective today" and provide the date.
- Do not use vague language such as "I might want to cancel"; be explicit.
- Include your reason for cancellation if you wish, though you are not legally required to do so.
- This can help Myollie understand customer pain points, but do not feel obligated to provide sensitive information.
- Request written confirmation of cancellation and ask that Myollie confirm there are no outstanding charges or scheduled orders.
- State: "Please confirm in writing that my subscription has been cancelled and provide the date the cancellation takes effect."
- Send the email and keep a copy for your records.
- Forward confirmation to a folder or archive for future reference.
- Allow three to five business days for a response.
- If Myollie does not respond within this timeframe, send a follow-up email referencing your original cancellation request.
Cancel by phone with Myollie
Phone cancellation is immediate but leaves no written record unless you record the call or request a follow-up confirmation email.
- Call Myollie's US customer service line at 844-88-Ollie, which translates to 844-88-65543.
- Be aware this is a US number; international calling charges may apply depending on your phone plan. Consider using WhatsApp, Skype, or another internet calling service to reduce costs.
- When you reach a representative, provide your full name, email address, and account number clearly.
- Ask the representative to confirm they have the correct account details before proceeding.
- State: "I want to cancel my Myollie subscription effective immediately" and provide the date you are calling.
- Do not accept offers to pause, adjust, or discount your subscription unless you genuinely want to keep the service.
- Ask the representative to confirm the cancellation date and whether any final charges will appear on your card.
- Specifically ask: "Will I be charged for any upcoming shipment after this cancellation?"
- Request that Myollie send you a written confirmation email within two hours.
- Do not end the call until the representative confirms they will send this email.
- End the call and wait for the confirmation email.
- If the confirmation email does not arrive within two hours, call again and reference your previous cancellation request.
What happens after you cancel
Cancellation does not end immediately; several important steps follow your request, and you must monitor your account and card to ensure the process completes.
Confirming your cancellation status
After you have submitted your cancellation request, log into your Myollie account within 24 hours to confirm that your subscription status has changed from "Active" to "Cancelled" or "Inactive". If the account still shows "Active", contact Myollie again immediately. Yafee recommends checking your account every two days for one week after cancellation to ensure no errors have occurred.
Monitoring your payment card
Check your card statement or banking app daily for the next 30 days. If a charge for a Myollie shipment appears after your cancellation date, contact your bank immediately to dispute the charge. Provide your bank with a copy of your cancellation confirmation email or screenshot. Under Indian banking regulations and the Reserve Bank of India's guidelines on unsolicited transactions, your bank is obligated to investigate and reverse unauthorised charges within 45 days.
Handling final shipments or pending orders
If you cancelled within the six-day window before a scheduled shipment, no charge should occur. However, if a shipment arrives after cancellation, refuse delivery or open a return request with Myollie. Do not attempt to return the food to the US; instead, contact [email protected] and request a full refund or credit. Attach a photo of the unopened package as evidence if possible.
Understanding myollie's pricing and charges
Transparency about costs helps you understand what charges you may face if you miss the cancellation deadline.
| Plan type | Frequency | Typical starter box cost | Recurring shipment cost (approx.) | Currency and conversion |
|---|---|---|---|---|
| Customised fresh food | Bi-weekly or monthly (user-selected) | USD 20-40 | USD 60-150 per shipment | USD converted to INR at current exchange rate; additional card processing fees may apply |
| Standard subscription | Monthly | USD 25 | USD 75-120 | INR conversion includes payment gateway fees |
| Larger dogs (40+ kg) | Bi-weekly or monthly | USD 30-50 | USD 100-180 | INR conversion adds 2-4% processing cost |
Charges are always in USD and converted to INR at the exchange rate on the date of transaction. Your card issuer or payment processor may add a currency conversion fee of 1 percent to 4 percent on top of the base Myollie price. If you cancel late and face an unexpected charge, this conversion markup compounds the financial impact.
Common mistakes to avoid when cancelling
Cancellations can go wrong, but most problems are preventable if you follow these safeguards.
Mistake 1: confusing pause with cancellation
Myollie's online dashboard offers a "pause subscription" option that halts shipments for one, two, or three months. Many customers select pause thinking it ends the subscription; it does not. After the pause period expires, your subscription automatically reactivates and your card is charged. To end your subscription entirely, you must select "cancel" or "cancel permanently", not pause.
Mistake 2: cancelling too close to the deadline
Myollie's cutoff is six days before your next scheduled shipment. However, because you are in India and Myollie is in the US, a six-day cutoff is insufficient for reliable communication. Yafee advises submitting your cancellation request at least ten days before your next shipment to account for email delays and processing time.
Mistake 3: not obtaining written confirmation
If you cancel by phone, always request a confirmation email. If you cancel online, always take a screenshot. Verbal confirmations are worthless if a charge appears on your card later and you need to dispute it with your bank or file a complaint with the consumer authority.
Mistake 4: ignoring currency conversion fees
Myollie's displayed price is in USD. Your card issuer or payment processor will convert this to INR and may add a 1 percent to 4 percent processing fee. If you are charged unexpectedly, the final INR amount may be higher than you anticipated. Review your card statement carefully to identify all components of the charge when disputing it.
Mistake 5: not checking your account status after cancellation
A cancellation request does not guarantee the system has processed it. Log into your account within 24 hours and verify that your subscription status has changed to "Cancelled". If it still shows "Active", contact Myollie again immediately.
If Myollie refuses to cancel or charges you after cancellation
In rare cases, Myollie may claim your cancellation request was not received, or may continue charging you after you have submitted a cancellation request. You have legal remedies available.
Step 1: document everything
Gather copies of all emails, screenshots, call dates, and times. Create a single document with a timeline of events: when you submitted your cancellation request, when you received confirmation (or did not), when the unexpected charge appeared, and what you did to resolve it. Yafee emphasises that this documentation is essential for any formal complaint.
Step 2: send a formal written notice to Myollie
Send a registered email (use a service that provides read receipts) to [email protected] with the subject "Final notice: Cancellation not honoured, formal complaint pending". State the facts clearly: the date you submitted cancellation, confirmation details, and the date the unauthorised charge appeared. Give Myollie five business days to respond and reverse any charges.
Step 3: dispute the charge with your bank
Contact your card issuer and file a dispute for any charges that appeared after your cancellation request. Provide the bank with copies of your cancellation confirmation and the timeline of events. Your bank is required to investigate within 45 days and will typically reverse the charge if Myollie cannot provide evidence that the charge was authorised after cancellation.
Step 4: file a complaint with the consumer authority
If Myollie does not respond to your registered email or reverse the charge, file a complaint with the Central Consumer Protection Authority (CCPA) or your state's District Consumer Dispute Redressal Commission. The complaint should include your timeline, copies of all communications, proof of payment, and proof that you requested cancellation. Under the Consumer Protection Act, 2019, you may claim compensation for the unauthorised charge plus penalties if Myollie acted unfairly or deceptively.
Checklist before you submit your cancellation
Use this checklist to ensure you are prepared and protected.
- Identify your Myollie account number or order ID from your welcome email or account page.
- Check the date of your next scheduled shipment on your account dashboard.
- Calculate whether you are within the six-day cancellation window; if not, note the date the window opens.
- Choose your cancellation method: online, email, or phone. Online is fastest; email leaves a written trail.
- If using email, draft your cancellation message and review it for clarity before sending.
- If using phone, note the time zone difference between your location and the US (US Eastern Time is typically 9.5 to 10.5 hours behind India Standard Time) and plan to call during Myollie's business hours (Monday to Friday, 9am to 9pm EST).
- Ensure you have a screenshot tool or camera ready to capture your cancellation confirmation.
- Create a folder or label in your email to archive all Myollie communications.
- Set a calendar reminder to check your account status 24 hours after cancellation.
- Set a second reminder to monitor your card statement for 30 days after cancellation.
Comparing Myollie with other options
If you are cancelling because Myollie does not meet your needs, you may want to explore alternatives available in India.
| Service | Availability in India | Price range (approx.) | Cancellation policy | Recommended for |
|---|---|---|---|---|
| Local pet food retailers | Yes, nationwide | INR 1,000-3,000 per month | No subscription; pay per order | Dogs with common dietary needs; budget-conscious owners |
| Myollie | Yes, but US-based support | INR 4,500-12,000 per month (after conversion) | 6-day cancellation window; email/phone only | Owners seeking fresh, customised meals; willing to manage international cancellation |
| Amazon Pet Supplies | Yes, Amazon.in | INR 800-5,000 per month | Standard Amazon return policy; easy online cancellation | Budget options and convenience; no customisation |
| Local veterinary nutrition services | Yes, select cities | INR 3,000-8,000 per month | Bespoke; varies by veterinarian | Dogs with specific health issues or allergies |
Key takeaways and your next steps
Cancelling Myollie requires you to act within a specific window, communicate across time zones, and document every step. The Consumer Protection Act, 2019 protects you, but only if you follow the correct process and keep records. Yafee has helped thousands of consumers navigate subscription cancellations by providing clear, legal guidance; apply these steps to your situation and you will avoid unexpected charges.
Start today: log into your Myollie account, confirm your next shipment date, and decide whether you are within the six-day cancellation window. If you are, submit your cancellation request immediately using the online method for speed. If you are outside the window, calculate when the next window opens and set a calendar reminder. Keep all confirmation emails and screenshots. Monitor your card statement for 30 days. If any charge appears after your cancellation, contact your bank immediately and escalate to the consumer authority if necessary. Yafee recommends that you retain all records for at least six months in case you need to file a formal complaint. You have the right to cancel any subscription service, and Myollie must honour that right. Act with confidence, and protect yourself with documentation.
If you need further guidance on cancellation procedures or consumer rights, visit Yafee at yafee.com, where our contract specialists provide detailed resources on cancelling any subscription service. Yafee's mission is to empower Indian consumers with clear, actionable legal information. Do not hesitate to reach out, and do not accept unclear or contradictory cancellation terms. Your consumer rights are legally backed.
Contact information for Myollie and consumer authorities
Use these contact details to submit your cancellation or file a complaint.
| Organisation | Contact method | Details | Purpose |
|---|---|---|---|
| Myollie customer service | [email protected] | Subscription cancellation requests | |
| Myollie customer service | Phone (international) | +1-844-88-65543 (US number) | Phone-based cancellation |
| Central Consumer Protection Authority (CCPA) | Online portal and email | consumercomplaints.cci.gov.in | Formal complaint if Myollie refuses to cancel or charges unauthorisedly |
| Your state's District Consumer Dispute Redressal Commission | In-person, post, or online | Available through your state government website | Local complaint for consumer protection violations |
Yafee remains your trusted resource for understanding and exercising your consumer rights. Cancel with confidence, and know that Indian law stands behind you.
Important warning
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