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Frequently asked questions
Cancel Honest Company: The Right Way
How to cancel Honest Company and secure your refund in india
What is Honest Company and why you might cancel
Honest Company (Honest.com) is a U.S.-based consumer brand specialising in baby care, personal care and household products formulated with eco-friendly, non-toxic ingredients. The company gained international recognition for its commitment to safer formulations, and Indian shoppers purchase Honest products through direct international checkout on Honest.com or via licensed local retailers and authorised resellers.
You may need to cancel for several reasons: unexpected recurring charges, product dissatisfaction, budget constraints, or simply switching to an alternative brand. At Yafee, we understand that cancellations should be clear and straightforward, not buried in dense terms and conditions. This guide walks you through every cancellation method available, refund timelines, and your legal rights as an Indian consumer purchasing from a U.S.-based company.
Why cancellations matter for indian buyers
Honest's terms of service originate in the United States, but when you purchase as an Indian consumer, the Consumer Protection Act, 2019 (the primary consumer protection law in India) also applies to your transaction. Understanding both legal frameworks ensures you recover money fairly and prevent unauthorised recurring charges.
Many Yafee users report confusion around app-store subscriptions versus direct website billing, unclear return windows, and difficulty contacting support by phone from India. This guide removes those barriers and gives you a clear roadmap.
Current Honest Company status for indian customers
As of 2024-2025, Honest Company no longer offers active direct-to-consumer subscription services in the traditional sense. Individual products remain available through Honest.com international checkout or through authorised Indian retailers. If you hold a legacy subscription, placed a recent one-time order, or downloaded the Honest mobile app and subscribed through Apple App Store or Google Play, the methods below apply directly to your situation.
Cancellation methods by purchase type
Honest Company offers distinct cancellation channels depending on how and where you purchased, so you must match your situation to the correct method.
Cancel a one-time order from honest.com
If you just placed an order on Honest.com, you have a narrow window to stop it before the company ships your products.
- Visit Honest.com and navigate to the "Check Order" or "Order Tracking" page
- Look for a link labelled "Track or Modify Your Order" on the homepage
- Enter your order number and the email address associated with your account
- Your order number appears in your confirmation email from Honest
- Review the order status displayed on screen
- If status shows "Not yet shipped" or "Processing", you can proceed to step 4
- If status shows "Shipped" or "Out for delivery", cancellation online is not available and you must follow the returns process instead
- Select the "Cancel Order" button if available
- Read any confirmation message to ensure the cancellation has been processed
- Confirm your cancellation request
Critical timing: This online cancellation method works only within 60 minutes of placing your order. After that window closes, your order enters processing and you cannot cancel via the website. Once Honest ships your products, you must use the returns process, which may involve return shipping costs and restocking fees unless the products arrive damaged or defective.
Recommended action: Check your order confirmation email immediately for the order number; this speeds up the process significantly if you later need to contact Honest's customer support team.
Cancel subscriptions through apple app store
If you subscribed to Honest Company through the Apple App Store on your iPhone, iPad, or Mac, you must cancel directly via Apple's settings, not through Honest's website or customer service email.
- Open the Settings app on your Apple device
- On iPhone or iPad, tap the Settings icon in your home screen
- On Mac, open System Preferences from the Apple menu
- Tap or select your Apple ID profile at the very top of the Settings menu
- You will see your name and profile photo
- Select "Subscriptions" from the menu that appears
- This section lists all active app subscriptions tied to your Apple account
- Find and tap "Honest Company" in the subscriptions list
- If you see multiple Honest subscriptions, select the one you want to cancel
- Tap "Manage Subscription" or the edit button
- A new screen will show your subscription plan details and renewal date
- Scroll down and tap "Cancel Subscription"
- Apple will ask you to confirm the cancellation; read the message carefully
- Confirm by tapping the final confirmation button
Important: Honest Company does not process cancellations sent via email, social media, or support chat for app-store subscriptions. Apple manages all app-store billing and subscription lifecycle, so you must act directly in your Apple ID settings to stop charges.
Retain proof: Take a screenshot of the cancellation confirmation screen. If charges continue after cancellation, you will have documentary evidence that you cancelled, which strengthens any dispute with Apple or your bank.
Cancel subscriptions through google play
If you subscribed to Honest Company via Google Play on an Android device, cancellation must happen through Google Play settings, not through Honest directly.
- Open the Google Play app on your Android phone or tablet
- Tap the Google Play Store icon; do not open the Google Play Games or Google Play Books apps
- Tap your profile icon in the top-right corner of the screen
- Select "Payments and subscriptions" from the menu
- Tap "Subscriptions" to view all active subscriptions on your Google account
- Find "Honest Company" in the subscriptions list and tap it
- If multiple Honest subscriptions appear, select the specific plan you want to cancel
- Tap "Cancel subscription" at the bottom of the subscription details screen
- Google may ask you to confirm your reason for cancellation; select an option or skip
- Confirm the cancellation by tapping the final confirmation button
Key point: Similar to Apple, Google Play handles all billing and subscription management independently. Emailing Honest Customer Service will not cancel your Google Play subscription; you must use the Google Play app or website to stop charges.
Documentation: Screenshot the cancellation confirmation. If you are charged again after cancellation, this screenshot proves you took action, supporting any claim you file with Google or your bank.
Cancel by contacting Honest Company support
If you cannot cancel online or via app stores, or if you have a legacy subscription, you can request cancellation directly from Honest's customer support team.
- Gather your account and order information before contacting support
- Have your order number, email address, and account username ready
- Note the date you placed the order and any subscription renewal date
- Visit Honest.com and locate the "Contact Us" page
- Look for a support link in the website footer or header menu
- Choose your preferred contact method
- Email: Send a cancellation request to the support email address listed on the website
- Live chat: Use the chat feature during business hours (typically U.S. time zone)
- Phone: Call Honest's customer service number if provided; note that international calling from India may incur charges
- Clearly state that you want to cancel your order or subscription
- Write: "I request immediate cancellation of my order [number] and any associated subscription"
- If you already initiated cancellation online or via app store, mention that
- Request written confirmation of your cancellation request
- Ask support to send you an email confirming the cancellation and expected refund timeline
- Wait for Honest's response
- Response times typically range from 1 to 5 business days
- During Indian holidays, delays may occur due to time zone differences
Communication best practice: Keep all email correspondence with Honest. If a refund does not arrive or charges continue, you will need this evidence when filing a complaint with the appropriate consumer authority.
Refund timeline and what to expect
After you cancel successfully, the refund process depends on how far Honest has processed your order and your bank's processing speed.
Refund timeline by order status
| Order status at cancellation | Refund timeframe | Your action if no refund received |
|---|---|---|
| Processing (not yet shipped) | 5-10 business days after Honest processes the cancellation | Contact Honest support if no refund appears within 10 days |
| Already shipped | Depends on returns process; typically 10-15 business days after Honest receives the returned item and inspects it | Track your return shipment; contact Honest if refund does not appear within 20 days of return delivery confirmation |
| App-store subscription cancelled | Apple or Google typically refunds within 3-7 business days of cancellation; some charges may be non-refundable if the billing period has commenced | Contact Apple Support or Google Play Support if you do not see the refund within 7 days |
Understanding refund delays
Once Honest initiates a refund, your bank or credit card company takes 5-10 business days to process and post the credit to your account. International refunds may take longer due to currency conversion and banking fees. If you paid via international debit or credit card, verify that your bank has not placed a hold on the refund pending verification.
If your bank charged you a foreign exchange fee when you made the original payment, that fee typically will not be refunded by Honest, as it is a banking charge, not a product cost. Yafee recommends checking your bank's foreign exchange policy when making international purchases to understand these costs upfront.
Your consumer rights under indian law
As an Indian consumer, you are protected by the Consumer Protection Act, 2019, even when purchasing from a U.S. company like Honest.
Your legal position
Under the Consumer Protection Act, 2019, you have the right to:
- Receive a refund if products are defective, do not match the description provided, or do not arrive within a reasonable timeframe
- Cancel a subscription within 14 days of the first charge if the terms were not clearly disclosed before purchase (a "cooling-off period")
- File a complaint with the Consumer Disputes Redressal Commission (CDRC) if Honest refuses to refund or cancels unfairly
- Claim compensation for loss or damage caused by defective products, in addition to a refund
When to escalate to the consumer disputes redressal commission
If Honest Company denies your cancellation request or does not refund within 20 business days of when you cancelled, you can file a formal complaint with the Consumer Disputes Redressal Commission (CDRC). The CDRC is India's consumer protection authority and has jurisdiction over all consumer transactions, including those with foreign companies.
- Gather all documentation
- Original order confirmation email from Honest
- Screenshots of your cancellation request (date, time, method)
- All email correspondence with Honest support
- Bank statements or credit card statements showing the original charge and any failed refund attempts
- Written evidence of any promises made by Honest support regarding cancellation or refund
- Visit the official CDRC website for your state or district
- Each Indian state has a District Consumer Disputes Redressal Commission (DCDRC); some states also have online portals
- Visit your state consumer affairs department website to locate the correct office
- File a complaint using Form 1 (standard complaint form)
- State clearly that you cancelled your Honest order and describe what happened
- Claim a refund of the product price plus any applicable compensation for loss or inconvenience
- Enclose photocopies of all supporting documents
- Pay the statutory filing fee
- Fees vary by the value of your claim (typically ₹100-₹500 for orders under ₹1,00,000)
- Submit your complaint to the District CDRC office by post or in person
- Keep a dated receipt or acknowledgement proving submission
The CDRC typically decides complaints within 21-90 days. If Honest fails to respond or refuses to pay, the CDRC can order the company to refund you and may award additional compensation for unfair trade practices.
Refund policy and what Honest Company does and does not cover
Understanding Honest's refund policy helps you know what to expect and when you are entitled to escalate if the company refuses.
What Honest refunds
- Full product price for orders cancelled before shipment (within 60 minutes of purchase on Honest.com)
- Full product price for defective, damaged, or significantly expired products upon return (within Honest's return window)
- Subscription charges if you cancel within the billing period (depending on app store terms)
- Unused portions of subscription fees if Honest made an error or charged you twice
What Honest does not refund
- Return shipping costs (unless the return is due to Honest's error or a defective product)
- Restocking fees (typically 10-15% on returned items)
- Bank or credit card foreign exchange fees charged when you made the original payment
- Customs duties or import taxes paid when receiving the package in India
- Used or partially used products (except for safety-critical defects)
Yafee advises that you review Honest's written refund policy on their website before placing an order, as terms may change. If Honest's actual policy differs from what you see online, the Consumer Protection Act, 2019 protects you against misleading terms.
Common cancellation mistakes and how to avoid them
Cancellations often fail because of simple errors that are easily avoided; we have documented the most frequent traps below so you stay protected.
Mistake 1: trying to cancel an app-store subscription via email or the website
Many Indian customers contact Honest's email support asking to cancel their Apple or Google Play subscription, only to find that charges continue. This happens because Honest does not control app-store billing; Apple and Google do. Emailing Honest does nothing to stop the charge.
How to avoid it: If you subscribed through an app store, you must cancel directly in the app store settings (as detailed above). Do not rely on Honest support to do this for you.
Mistake 2: assuming your cancellation is complete without written confirmation
You receive a verbal confirmation or chat message saying your subscription is cancelled, but no email confirmation arrives. Weeks later, you are charged again. Without written proof, disputing this charge becomes harder.
How to avoid it: Always request written confirmation via email from Honest support. Ask them to confirm the cancellation date, your order or subscription number, and the expected refund amount. Keep this email permanently.
Mistake 3: not cancelling in time
Orders shipped within 60 minutes of purchase cannot be cancelled online; subscription billing periods may cycle automatically if you miss the cancellation deadline by even one day.
How to avoid it: Act immediately upon deciding to cancel. Set a phone reminder for the order deadline if you are unsure. For subscriptions, check your next renewal date on your app-store account and cancel before that date arrives.
Mistake 4: losing track of where you subscribed
Some customers subscribe on the Honest website, receive a few boxes, then cancel through their app store because they forgot where the subscription originated. The website subscription continues, and they are charged from two sources.
How to avoid it: After you subscribe, save the confirmation email and note which platform you used (website, Apple, Google, etc.). Review your email inbox to confirm all subscription sources before assuming cancellation is complete.
Mistake 5: forgetting to cancel before traveling abroad
Recurring charges on your Indian card while you are abroad without access to your normal devices can complicate refund claims with your bank.
How to avoid it: If you plan to travel, review all subscriptions one week before departure and cancel any you will not use during your absence.
What happens after you cancel
The period after you cancel can bring surprises if you do not know what to expect; this section clarifies the steps to take and warning signs to watch for.
Immediately after cancellation (within 24 hours)
- Take a screenshot or save the cancellation confirmation page
- Save any cancellation email from Honest or the app store
- Make a note of the date and time you cancelled
- Do not delete any confirmation messages for at least 90 days
Monitor your bank account (Days 1-30)
Watch your bank statements and email for charges from Honest or the app-store provider. If you see a new charge after cancellation, act immediately:
- Confirm that the charge is not a refund being processed (refunds sometimes appear as temporary holds that revert after 7-10 days)
- Contact Honest support immediately with your cancellation confirmation and the new charge amount
- Request a refund for the unauthorised charge in writing
If a refund does not arrive by day 20
- Contact Honest support again with your original cancellation proof and ask for a refund status update
- If Honest cannot explain the delay, ask them to escalate the request to their finance team
- Request that they provide an estimated refund date
- If no refund arrives within 25 days total, prepare to file a complaint with the Consumer Disputes Redressal Commission (as outlined above)
Update your payment method (optional but recommended)
If you no longer want to receive marketing emails from Honest after cancellation, update your communication preferences on the Honest website or in your app settings. Some customers prefer to do this; others like to keep the account for future reference.
When to cancel versus when to keep your Honest subscription
Not every subscription should be cancelled; this comparison helps you decide whether cancellation makes sense for your situation.
| Scenario | Cancel | Keep (or consider keeping) |
|---|---|---|
| Products do not match the description or photos on the website | Yes - file for refund as defective or misrepresented | N/A |
| You have financial hardship and need to cut expenses | Yes - pause subscription temporarily or cancel | Consider pausing instead of cancelling if Honest offers that option; you can reactivate later without re-subscribing |
| You want to try a competitor's brand | Yes - cancel after your current billing cycle ends to avoid losing credits | Alternatively, check if Honest offers a temporary pause option |
| You receive unexpected charges after cancellation (already cancelled once) | Yes - cancel again immediately and file a complaint with the CDRC if charges continue | N/A |
| You are satisfied with the product quality and value, and use the items regularly | No | Keep - subscription models often offer discounts not available on one-time orders |
| You received a damaged item but will not use the rest of the shipment | Yes - return the entire order and request a full refund under the Consumer Protection Act | N/A |
Contact Honest Company directly
If you need to reach Honest Company's customer support team to confirm cancellation details or escalate a refund issue, use the following verified contact information.
Honest Company mailing addresses
The primary verified mailing address for Honest Company is:
Honest Company
Santa Monica, California
United States
Alternatively, you may send formal complaints to the registered office address on file with the California Secretary of State. Yafee recommends using Honest's website contact form or email support first, as physical mail from India may take 3-6 weeks to arrive and delay your complaint.
How to contact Honest for cancellation support
- Visit Honest.com and look for the "Contact Us" link in the footer
- Choose email, live chat, or phone (note: phone support may be during U.S. business hours only)
- Clearly state your request: "I wish to cancel my order/subscription" and include your order number and email address
- In your message, reference your cancellation attempt method and provide the date you initiated the cancellation
- Request a written confirmation of your cancellation and expected refund timeline
Summary and next steps
Cancelling Honest Company is straightforward once you match your situation to the correct cancellation method. Whether you purchased a single order, subscribed via an app store, or signed up on the website, Yafee has provided a clear step-by-step process tailored to your exact circumstance.
Remember that as an Indian consumer, you are protected by the Consumer Protection Act, 2019, which applies even to purchases from U.S. companies. If Honest refuses to refund or continues charging after cancellation, the Consumer Disputes Redressal Commission has the power to order a refund and award compensation. Yafee has helped thousands of Indian consumers cancel subscriptions, recover unauthorised charges, and escalate complaints to the CDRC when necessary. Document every step, keep all confirmation emails, and do not hesitate to file a formal complaint if your refund does not arrive within 20 business days.
Your next action is to choose the cancellation method that matches how you purchased (one-time order, Apple App Store, Google Play, or email support) and follow the detailed steps above. If you have already cancelled and are waiting for a refund, monitor your bank account for the next 20 days and contact Honest support immediately if the refund does not appear. Yafee continues to provide free guidance on consumer rights and dispute resolution, so return to this guide anytime you need clarity on your options.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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