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Frequently asked questions
Cancel Daily High Club: The Right Way
How to cancel Daily High Club and protect your money: a complete guide for india
Why you might want to cancel Daily High Club
You subscribe to Daily High Club for convenience, but circumstances change. Your interests shift, international shipping costs mount, delivery delays frustrate you, or you simply decide to pause spending on curated smoking accessories. Whatever your reason, cancelling a subscription should be straightforward and penalty-free. This guide walks you through every step, explains your legal protections under Indian law, and ensures you recover any money owed to you. Yafee exists to help you navigate subscription exits with confidence and clarity.
Common reasons subscribers cancel
Daily High Club delivers themed boxes of smoking accessories, rolling papers, glass pieces, and premium gear to your door each month. The service operates from the United States, which means international shipping to India introduces additional costs, unpredictable delivery timelines, and potential customs complications. You may cancel because the boxes no longer match your preferences, shipping fees exceed the product value, items arrive damaged or delayed, or you've simply exhausted your interest in the subscription model. Understanding your specific reason strengthens your case if a dispute arises with the company.
What happens after cancellation
Once you cancel, you stop future charges immediately. However, items already in transit may still arrive at your address. You retain the right to refuse delivery or request a return. Furthermore, if Daily High Club charged your card after you submitted a valid cancellation request, you can dispute those charges through your bank and file a formal complaint with your state's consumer authority. Yafee recommends documenting every step of your cancellation to protect yourself legally.
Your legal position under indian consumer law
India's Consumer Protection Act, 2019 grants you explicit rights when cancelling subscription services and disputing charges.
What the consumer protection act, 2019 covers
Under this legislation, you hold the right to cancel any recurring subscription without penalty, provided you follow the service provider's stated cancellation procedure. The Act also protects you if Daily High Club delivers damaged goods, fails to ship within a reasonable timeframe, or misrepresents box contents. If the company continues charging your card after cancellation, you can demand a refund plus compensation for wrongful deduction. The Consumer Protection Act defines "service provider" broadly to include international companies that accept payments from Indian consumers, which means Daily High Club falls under Indian jurisdiction even though it operates from the United States.
Your legal position: You are a consumer under Indian law the moment you make a payment to Daily High Club. The company cannot refuse to process your cancellation simply because you reside in India or because they are US-based. Your card issuer and the Reserve Bank of India both enforce protections on your behalf.
What to do if Daily High Club refuses to cancel
If the company ignores your cancellation request or continues to debit your account, file a formal complaint with your state's District Consumer Dispute Redressal Commission (DCDRC). You can also report fraudulent charges to the Reserve Bank of India's Customer Service cell. Document every communication: screenshots of your cancellation request email, your account settings, payment receipts, and the dates charges were applied. Most subscription disputes resolve within 14 to 21 days once a consumer complaint is filed officially. Yafee advises keeping these records for at least six months after cancellation concludes.
Methods to cancel Daily High Club
Daily High Club provides multiple cancellation pathways; selecting the right method ensures your request is processed, documented, and traceable.
Cancel via email (most documented method)
Sending a cancellation email creates a permanent paper trail and protects you if the company later claims you never requested cancellation. Compose an email to [email protected] with "Subscription Cancellation Request" in the subject line. Include your full name, the email address registered to your account, your customer ID (if available), and the date you want the cancellation to take effect. Keep your message concise and professional. Request written confirmation of cancellation within 5 business days. Save the email confirmation in a dedicated folder on your device or cloud storage.
Cancel through your account dashboard
Log into your Daily High Club account on their website and navigate to "Manage Subscription" or "Account Settings." Look for a "Cancel Subscription" or "Pause Membership" button. Most modern subscription platforms require you to confirm cancellation once more before it takes effect. Take a screenshot of the confirmation page that displays your cancellation date. If the website does not offer a self-service cancellation option, contact support via email immediately-a company that prevents online cancellation violates consumer protection principles and invites regulatory action.
Cancel by phone (use only as a second step)
Telephone cancellation lacks documentation and makes disputes harder to resolve. Use phone cancellation only if email support fails to respond within 7 days. Request the representative's name, the timestamp of your call, and a cancellation confirmation number. Email yourself a summary of the conversation immediately after the call ends. Follow up with a written email confirming the details discussed on the phone.
Step-by-step cancellation process
Execute your cancellation in the correct sequence to ensure compliance, documentation, and legal protection.
- Gather your account information before contacting Daily High Club
- Locate your account email address, customer ID, and subscription start date
- Log into your account and take screenshots of your current subscription status
- Note the last charge date and the next scheduled billing date
- Write down the exact date you want cancellation to take effect (typically immediately or on the next billing cycle)
- Submit your cancellation request via email
- Open your email client and compose a new message to [email protected]
- Use the subject line: "Subscription Cancellation Request - [Your Name]"
- State your request clearly in the opening sentence: "I request immediate cancellation of my Daily High Club subscription effective [date]."
- Include your full name, registered email, and customer ID
- Do not explain your reasons in detail-brevity strengthens your legal position
- End with: "Please confirm cancellation in writing within 5 business days."
- Send the email and immediately forward a copy to yourself as backup
- Monitor your email for confirmation
- Check your inbox and spam folder daily for the company's response
- If no response arrives within 5 business days, send a second email marked "URGENT: Second Cancellation Request"
- Save every email from Daily High Club support in a dedicated folder
- Check your card statement after the confirmation date
- After the cancellation date passes, review your bank or card statement carefully
- Verify that no new charges appear in the 30 days following cancellation
- If unauthorized charges occur, contact your card issuer immediately and request a chargeback
- File a consumer complaint if charges continue
- Visit the National Consumer Disputes Redressal Commission (NCDRC) website or contact your state's District Consumer Dispute Redressal Commission (DCDRC)
- Prepare a formal complaint that includes all email correspondence, screenshots, and payment records
- State the amount wrongfully deducted and request compensation for the deficiency in service
Refund timeline and payment recovery
Understanding when and how refunds are processed protects you from unexpected follow-up charges and clarifies your financial status after cancellation.
When you should expect a refund
If you cancel before your next billing date, Daily High Club should not charge your card. However, if you cancel after a charge has already been processed, you may be entitled to a prorated refund for unused subscription days. Indian consumer law typically allows 14 to 30 days for refunds to appear in your bank account, though payment processors can extend this timeline to 45 days in some cases. Yafee recommends contacting your bank directly if a refund does not appear within 45 days of your cancellation date. Request a reference number for the refund from Daily High Club support so your bank can trace it.
Disputing unauthorized charges
If Daily High Club continues charging your card after you cancel, contact your card issuer immediately and initiate a chargeback dispute. Provide your bank with copies of your cancellation email and the company's confirmation (or lack thereof). The card issuer can reverse unauthorized charges within 90 days of the transaction date, though the timeframe varies by bank. Once your bank launches a dispute investigation, Daily High Club must respond with evidence that you authorized the charge. Your cancellation email constitutes proof of revocation of authorization, which strengthens your dispute claim.
Escalation to the reserve bank of india
If your card issuer fails to resolve the dispute, file a complaint with the Reserve Bank of India's Customer Service cell. You can file electronically via the RBI's website or contact your regional RBI office. The RBI regulates all card transactions in India and can compel Daily High Club's payment processor to investigate and reverse fraudulent charges. This escalation typically triggers action within 14 to 30 days.
Pricing and charges breakdown
Understanding Daily High Club's cost structure helps you decide whether cancellation makes financial sense for your situation.
| Charge type | Frequency | Typical amount | Stops after cancellation? |
|---|---|---|---|
| Monthly subscription box | First of each month | USD 20-35 (approximately ₹1,650-2,900) | Yes, immediately |
| International shipping (India) | Per box | USD 15-25 (approximately ₹1,200-2,050) | Yes, no future boxes |
| Customs duties and import taxes | Variable | Variable, depends on box contents | No, but stops if cancellation prevents delivery |
| Service or processing fees | Per transaction | Typically included in subscription price | Yes, immediately |
Calculate your annual spend by multiplying the monthly subscription (USD 20-35) by 12, then add expected shipping costs. For most Indian subscribers, this totals ₹28,000 to ₹46,800 per year. If you have cancelled your subscription, you should not see any further charges after the cancellation date passes.
Common mistakes to avoid during cancellation
Cancellation disputes often arise from preventable errors. You can sidestep these traps with careful attention to detail and documentation.
Mistake 1: cancelling only on the website without email confirmation
Website-based cancellations often lack paper trails. If Daily High Club's system malfunctions or the company claims your cancellation request never went through, you have no proof. Always follow up a website cancellation with a written email to [email protected]. This dual approach ensures the company cannot dispute your intent to cancel.
Mistake 2: not requesting written confirmation within a specific timeframe
Companies rely on silence to obscure cancellation refusals. Demand written confirmation within 5 business days. If the company does not respond, send a second email with the subject line "URGENT: Second Cancellation Request - Proof Needed." This escalation demonstrates your diligence and supports a consumer complaint later.
Mistake 3: deleting cancellation confirmation emails
Archive every email from Daily High Club support indefinitely. In disputes, these emails prove you cancelled on a specific date and that the company acknowledged your request. Yafee recommends exporting all emails to a cloud storage service (Google Drive, OneDrive, or iCloud) so they remain accessible even if your email account is compromised.
Mistake 4: ignoring unauthorized charges after cancellation
Monitor your card statement religiously for 60 days after cancellation. If unauthorized charges appear, contact your card issuer within 30 days. Delays weaken your dispute claim. Set a phone calendar reminder to check your statement on the 7th, 14th, 30th, and 60th day after cancellation.
Mistake 5: providing false or incomplete account information
Ensure your cancellation email includes your exact registered email address and account ID. If this information is wrong, Daily High Club may claim they cancelled the wrong account or that they could not locate your subscription. Verify all details in your account before sending your cancellation request.
After cancellation: next steps and account closure
Cancellation of your subscription does not automatically close your Daily High Club account or remove your saved payment method. You should complete additional steps to secure your information and prevent accidental re-subscription.
Secure your account after cancellation
Log into your Daily High Club account one final time after cancellation is confirmed. Remove or update your payment method so the company cannot re-bill you in error. Change your account password to a random string of characters you will not use elsewhere. Consider deleting your account entirely if the website offers this option. Yafee advises taking a final screenshot showing your account status and the removal of payment information for your records.
Monitor your email for re-engagement campaigns
Daily High Club may send promotional emails encouraging you to reactivate your subscription. Do not click links in these emails, as some companies use clicks as signals to re-enable cancelled subscriptions. If you wish to remain unsubscribed from marketing emails, look for an "Unsubscribe" link at the bottom of promotional messages and click it. Alternatively, email [email protected] and request removal from all marketing lists.
Report the company if necessary
If you encountered difficulty cancelling or experienced unauthorized charges, file a complaint with your state's consumer authority or the National Consumer Disputes Redressal Commission (NCDRC). You can also report the company to the Internet Crimes Complaint Centre (ICCC) if you believe fraud occurred. These reports are aggregated and trigger regulatory investigations if multiple consumers lodge similar complaints.
Key documents to save after cancellation
Retain these records indefinitely to support any future disputes or claims.
| Document type | Where to find it | How long to keep |
|---|---|---|
| Cancellation email and company response | Your email inbox / spam folder | Permanently |
| Screenshots of your account status before cancellation | Your device or cloud storage | At least 2 years |
| Bank and card statements showing charges and refunds | Your bank or card issuer's portal | Indefinitely |
| Chargeback dispute confirmation (if applicable) | Your card issuer's website or email | Indefinitely |
| Consumer complaint filing receipt (DCDRC / NCDRC) | Email or registered post confirmation | Permanently |
Contact information and escalation routes
Use these addresses and telephone numbers to escalate your cancellation or dispute if Daily High Club does not respond within the stated timeframes.
Daily High Club contact details
Send cancellation requests and follow-up inquiries to:
Email: [email protected]
Subject line: Subscription Cancellation Request - [Your Name]
Expected response time: 5 business days
Daily High Club's headquarters address is available on their official website under "Contact Us." If email support fails to respond within 7 days, send a registered letter to their physical address requesting cancellation confirmation. Keep the registered post receipt as proof of delivery.
Indian consumer protection authorities
File a consumer complaint if Daily High Club refuses to cancel or continues charging after cancellation:
District Consumer Dispute Redressal Commission (DCDRC): Locate your state's DCDRC office via the National Consumer Disputes Redressal Commission (NCDRC) website.
Reserve Bank of India Customer Service Cell: https://www.rbi.org.in/ - File a complaint against unauthorized card charges or payment processing fraud.
National Consumer Disputes Redressal Commission (NCDRC): New Delhi - File appeals if your state-level DCDRC dismisses your complaint.
Your card issuer's dispute department
Contact the customer service number on your debit or credit card to initiate a chargeback for any unauthorized charges. Provide the card issuer with copies of your cancellation email and the company's refusal to acknowledge cancellation. Most card issuers resolve disputes within 30 to 60 days.
Why you should trust this guide
This guide grounds every recommendation in India's Consumer Protection Act, 2019 and the Reserve Bank of India's payment regulation framework. Yafee specializes in subscription contract law and has tracked hundreds of cancellation disputes involving international service providers. We explain the legal basis for your rights before walking you through the procedural steps. Yafee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and file successful complaints with consumer authorities. Our advice prioritizes your legal position and ensures you retain documentation that strengthens any dispute. Yafee remains committed to transparent, law-based guidance that empowers you to exit subscriptions on your terms.