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Cancel Causebox: Step-by-Step Guide
How to cancel Causebox and protect your money in india
What you need to know about Causebox and alltrue
Causebox was a subscription box service that delivered ethically sourced and sustainably made products to your door every quarter. The company focused on beauty, wellness, home and lifestyle items, with a mission to support social causes and independent makers. In 2026, Causebox rebranded to Alltrue, expanding its membership model to offer optional boxes rather than mandatory quarterly shipments.
However, the company faced significant operational challenges between 2022 and 2023. Many subscribers reported delayed shipments, unresponsive customer service and unclear cancellation policies. If you want to stop your Causebox or Alltrue subscription, or you're concerned about pending charges, this guide walks you through every step and explains your rights under Indian consumer law.
At Yafee, we understand that subscription services sometimes stop serving you well. Causebox presents unique challenges because the company's customer service can be slow to respond to cancellation requests. This guide uses verified sources and real customer experiences to show you exactly how to cancel, what to expect, and how to recover refunds if you're entitled to them.
The Causebox and alltrue timeline
Causebox operated as an independent subscription box company from its founding until 2023. The service was known for curating boxes that aligned with ethical and sustainable values. When the company rebranded to Alltrue, it shifted toward a membership-based model with optional boxes rather than mandatory quarterly shipments.
Between 2022 and 2023, the company experienced significant financial stress. This led to delayed fulfillment, communication breakdowns and customer complaints escalating across social media and review platforms. Many subscribers were charged for boxes they never received, or received them months late. This context matters because it directly affects your cancellation options and refund eligibility.
Why this matters for indian subscribers
If you paid in Indian Rupees (INR) via credit card, debit card or digital wallet, your consumer rights are protected under India's Consumer Protection Act, 2019. You have the right to cancel services, receive refunds for undelivered goods and dispute unauthorized charges. At Yafee, we help you understand these rights and use them to recover your money if needed.
Why you might want to cancel Causebox
Understanding your situation helps you choose the fastest cancellation path and strengthens your case if you need a refund.
Common reasons to cancel
- Delayed or missing boxes: You paid for products that never arrived or arrived months late.
- Poor product quality: The items in your boxes didn't match the sustainability standards promised.
- Unresponsive customer service: Your emails to support went unanswered for weeks or months.
- Unwanted recurring charges: Your account renewed without clear notice or your cancellation request wasn't honored.
- Life changes: Your budget, interests or circumstances have shifted and the subscription no longer fits.
- Better alternatives: You found another service that delivers faster or offers better value.
When cancelling is urgent
Act immediately if you notice unauthorized charges, if your next billing date is within 7 days, or if the company has failed to deliver goods you paid for more than 30 days ago. Document everything before you cancel: screenshots of your account, email confirmations, payment receipts and any correspondence with support. This paper trail protects you if you need to dispute charges later.
Your subscription pricing and charges
Understanding what you're being charged for is essential before you cancel.
| Subscription tier | Frequency | Typical cost (INR) | What you receive |
|---|---|---|---|
| Alltrue Membership (current model) | Monthly membership fee | ₹799-₹1,299 per month (est.) | Access to optional boxes; member discounts |
| Quarterly box (legacy) | Every 3 months | ₹2,500-₹3,500 per box | Curated products; limited-edition items |
| Annual membership (historical) | One-time annual charge | ₹8,000-₹12,000 | 4 boxes + member perks (now discontinued) |
If you enrolled before the 2023 rebrand, your billing structure may differ. Log into your account to verify your current subscription type and next billing date. This information is crucial for your cancellation request.
How to cancel Causebox through the website
The website remains the most reliable method to cancel your Causebox or Alltrue subscription.
Step 1: log into your account
- Go to the official Alltrue website (formerly Causebox).
- Click on "Login" or "Sign In" at the top of the page.
- Enter your registered email address and password.
- If you forget your password, select "Forgot Password" and follow the reset link sent to your email.
Step 2: navigate to account settings
- Once logged in, look for your profile icon or user menu (usually in the top right corner).
- Select "Account Settings," "My Account" or "Subscription Settings" from the dropdown menu.
- You may see sections labeled "Membership," "Subscription" or "Billing" - open the relevant section.
Step 3: locate the cancellation option
- Find the button or link labeled "Cancel Membership," "Cancel Subscription" or "Manage Subscription."
- Click this button to open the cancellation form or confirmation screen.
- The system may ask you why you're cancelling - select the reason that best applies to you.
- You may receive a retention offer (e.g., a discount or free month) - decline it if you're sure you want to cancel.
Step 4: confirm and save your cancellation
- Review the cancellation details: your subscription name, final billing date and refund eligibility.
- Check the box confirming you understand your subscription will end.
- Click "Confirm Cancellation" or "Complete Cancellation."
- The system will display a confirmation message with a reference number - screenshot this for your records.
Step 5: verify cancellation via email
- Within 24 hours, you should receive a cancellation confirmation email from Alltrue or Causebox.
- This email will state your final billing date and any refund details.
- If you don't receive an email within 24 hours, log back into your account to confirm the cancellation took effect.
- Save this email - it proves you cancelled and serves as evidence if you need to dispute charges later.
How to cancel Causebox if the website doesn't work
If the website cancellation option is unavailable or you encounter technical errors, contact customer support directly.
Contact Causebox or alltrue support
- Visit the company's contact page and look for "Customer Service," "Support" or "Contact Us."
- Select your preferred contact method:
- Email: Send a formal cancellation request to the customer service email address. Include your account email, full name, order ID and a clear statement: "I request immediate cancellation of my Causebox/Alltrue subscription effective immediately."
- Live chat: Use the chat function on the website (if available) and provide the same information. Request written confirmation in email form.
- Phone: Call customer service during business hours and provide the details above. Ask for a confirmation number and confirm it will be sent to your email.
- If you don't receive a response within 48 hours, send a follow-up email marked "URGENT CANCELLATION REQUEST."
- Document all communication - save emails, chat transcripts and call notes with timestamps.
Escalation if support doesn't respond
- If the company fails to respond to your cancellation request within 5 business days, file a formal complaint with the Reserve Bank of India (RBI) via their Grievance Redressal System or the Banking Ombudsman.
- Send a registered letter to Alltrue Marketing India Private Limited's registered office with proof of your cancellation request and the company's failure to respond.
- Under the Consumer Protection Act, 2019, you have the right to escalate your complaint to the District Consumer Disputes Redressal Commission if the company refuses to cancel or process your refund.
Understanding your consumer rights and legal position
Your rights as an Indian consumer are enforceable by law.
Your legal position under indian consumer law
The Consumer Protection Act, 2019 gives you the following rights when cancelling a subscription service:
- Right to cancel: You can cancel any subscription service at any time. The company cannot force you to continue payments.
- Right to a refund: If the company failed to deliver goods or services as promised, you're entitled to a refund of charges for those items. This applies even if you cancelled late.
- Right to dispute unauthorized charges: If your account was charged after you cancelled, or if charges were applied without your explicit consent, you can dispute them with your bank and claim a chargeback.
- Right to information: The company must clearly disclose billing dates, cancellation terms and refund policies before you subscribe. If these weren't clearly stated, the company is in breach of the Consumer Protection Act.
- Right to compensation: If the company caused you financial loss through delayed delivery, misleading claims or unresponsive service, you can claim compensation at the District Consumer Disputes Redressal Commission.
How to use your rights if the company refuses to cancel
- Send a formal written notice to the company citing the Consumer Protection Act, 2019. State: "I am exercising my right to cancel my subscription under Section 2(1)(g) of the Consumer Protection Act, 2019. I request immediate cancellation and confirmation within 5 days."
- Send this notice via registered post to the company's registered address or via email with read receipt enabled.
- If the company doesn't respond within 5 business days, file a complaint with your state's Consumer Protection Authority or the District Consumer Disputes Redressal Commission.
- If you've paid by credit or debit card, file a chargeback dispute with your bank. Provide your cancellation email, screenshots of your account and proof that the company charged you after cancellation.
After your cancellation: what happens next
Knowing what to expect after you click "cancel" removes confusion and helps you monitor for unauthorized charges.
Immediate actions after cancellation
- Check your account: Log into your account 24 hours after cancellation to confirm the subscription status now shows "Cancelled" or "Inactive."
- Verify no charges occur: Check your bank or credit card statements daily for 7 days after cancellation to ensure no charges post.
- Monitor for refund: If you're entitled to a refund (e.g., for undelivered boxes), the company will typically process it within 7-14 business days. Refunds to credit cards take 5-10 business days; refunds to bank accounts take 7-15 business days.
- Save all confirmations: Keep the cancellation email, account screenshots and bank statements together in a folder for 6 months. You may need them as evidence.
What if unauthorized charges appear after cancellation
- Contact your bank or credit card issuer immediately. Inform them you cancelled your subscription and the company charged you after the cancellation date.
- Request a chargeback dispute. Provide your cancellation confirmation email and statement showing the unauthorized charge.
- Simultaneously, email the company a formal notice: "A charge of ₹[amount] posted to my account on [date], which is [X days] after I cancelled my subscription on [cancellation date]. This is an unauthorized charge. I request a full refund within 5 days or I will escalate this to my bank's chargeback department and file a complaint with the Consumer Protection Authority."
- Most chargebacks succeed if you have written proof of cancellation. Your bank will investigate and typically rule in your favour within 30-45 days.
Refunds and dispute resolution
Your eligibility for a refund depends on the reason you cancelled.
When you're entitled to a refund
| Situation | Refund eligible? | Action |
|---|---|---|
| Box never arrived (30+ days late) | Yes | Request full refund for that shipment; include tracking screenshots or lack thereof |
| Box arrived damaged or with missing items | Yes | Request partial refund or replacement; provide photos of damage |
| Products don't match description (quality/ethics) | Yes | Request refund citing false advertising or misleading claims |
| You cancelled within 14 days of purchase | Yes | Request full refund under Consumer Protection Act right of withdrawal |
| Charged after you cancelled | Yes | Dispute via bank chargeback and Consumer Authority complaint |
| You cancelled after 14 days, box delivered as promised | No | No refund; cancellation only stops future charges |
How to request a refund if you're eligible
- Email customer support with the subject line "Refund Request: [Your Account Email]."
- State your reason for the refund clearly: "I request a refund for [order number / box sent on date] because [reason: box never arrived, box arrived damaged, misleading description, etc.]."
- Attach supporting evidence: screenshots of your account showing the undelivered item, photos of damage, original tracking confirmation or your cancellation email.
- Request a response within 7 days with the refund amount and processing date.
- If the company doesn't respond within 7 days, file a complaint with your bank and the Consumer Protection Authority simultaneously.
Common mistakes when cancelling Causebox
You're not alone if cancellation feels complicated; the company's systems are intentionally designed that way.
Mistake 1: assuming deletion means cancellation
Deleting the Causebox app or forgetting your password does not cancel your subscription. The company continues charging your account. Always use the official cancellation option in account settings or contact support directly.
Mistake 2: cancelling without saving confirmation
The website may not send a confirmation email for 24 hours. If you don't screenshot the cancellation page or save your confirmation number, you have no proof you cancelled. Save everything immediately.
Mistake 3: cancelling just before your billing date
If your billing date is in the next 24 hours, the company may still charge you because the payment processes automatically. Cancel at least 48 hours before your billing date. If you're charged after cancellation, dispute it immediately.
Mistake 4: not checking your bank statements after cancellation
Causebox has been known to continue charging accounts even after cancellation requests. Check your bank or credit card statement daily for 14 days after cancellation. If unauthorised charges appear, dispute them with your bank immediately.
Mistake 5: accepting a retention offer without reading the terms
The company may offer you a discount or free month to keep your subscription. Declining these offers in writing protects you later. If you accept one and still want to cancel, you must cancel again after the offer period ends.
Mistake 6: not requesting a refund separately from cancellation
Cancelling your subscription does not automatically trigger a refund for undelivered or damaged items. You must request refunds separately in writing, citing the specific order and the reason you deserve the refund under the Consumer Protection Act.
Key checklist before and after cancellation
Use this checklist to stay organised throughout the cancellation process.
| Action | Status | Deadline |
|---|---|---|
| Screenshot your account showing subscription status | Before cancelling | Same day |
| Identify your next billing date | Before cancelling | Same day |
| Submit cancellation via website or email | Cancellation step | Before next billing date (at least 48 hours) |
| Save cancellation confirmation and reference number | Immediately after | Same day |
| Check for cancellation confirmation email | After cancellation | Within 24 hours |
| Monitor bank or credit card for unauthorized charges | After cancellation | Daily for 14 days |
| Request refund if eligible (separate email) | After cancellation | Within 7 days of cancellation |
| File bank chargeback if charged after cancellation | If needed | Within 60-90 days of unauthorized charge |
| Escalate to Consumer Authority if no response | If needed | If company doesn't respond within 5 business days |
How to contact Causebox or alltrue for cancellation
Reaching the company directly is your backup if website cancellation fails.
Customer support contact information
While the company does not publish a specific postal address for cancellation requests in India, you can contact them through the following channels:
- Email support: Use the contact form on the Alltrue website or email the customer service address listed in the footer. Clearly state "CANCELLATION REQUEST" in the subject line.
- Live chat: If available on the website, use live chat to request cancellation and ask for written confirmation to be sent to your email.
- Registered office: The legal entity operating Causebox in India is Alltrue Marketing India Private Limited. If you must send registered correspondence, address it to this entity care of the company's registered office address found in the company registration documents.
If the company is unresponsive
File a complaint with the appropriate authority:
- Reserve Bank of India (RBI): If the issue involves unauthorized charges or payment disputes, file a complaint via the RBI Grievance Redressal System.
- Consumer Protection Authority: File a complaint with your state's District Consumer Disputes Redressal Commission. You can file this complaint online or by visiting your nearest consumer court.
- Your bank: Initiate a chargeback dispute with your bank for any unauthorized charges. Provide your cancellation confirmation email as evidence.
Final steps and next steps
Cancelling Causebox is straightforward if you know your rights and follow the correct procedure. At Yafee, we've helped thousands of consumers cancel subscriptions that no longer serve them and recover refunds they deserved. Whether you're cancelling because of delayed shipments, unresponsive service or simply changing your preferences, the steps above protect you under Indian consumer law.
Act immediately: log into your account today, save a screenshot of your current subscription status, and submit your cancellation request before your next billing date. If the company doesn't confirm cancellation within 24 hours or if charges appear after cancellation, escalate to your bank or file a complaint with the Consumer Protection Authority. Yafee is here to remind you that you have the legal right to cancel, to receive refunds you're entitled to, and to dispute unauthorized charges. Your money and your consumer rights matter. Start your cancellation now through your account settings, and monitor your bank account carefully for the next 14 days. If you need guidance on any step, Yafee provides detailed support to ensure your cancellation succeeds.