How to cancel Linkt from india and reclaim your transport subscription fees
What Linkt is and why indian users need to understand cancellation rules
Linkt is a subscription-based mobility service operating primarily in Australia, but Indian users can access their plans through the web portal, Apple App Store, or Google Play. You choose between weekly, annual, or lifetime payment options, and your subscription renews automatically unless you actively cancel it. The core challenge for Indian subscribers is that Linkt's customer support team operates from Australia, which can create friction when you request cancellation or pursue refunds. At Yafee, we break down exactly what happens when you cancel, what Indian consumer law guarantees you, and how to escalate if Linkt resists a legitimate claim.
Why this guide matters for india-based subscribers
If you subscribed to Linkt through any platform, you must cancel before your next renewal date to avoid unwanted charges. Indian consumer protection law grants you specific rights that differ from Linkt's standard cancellation policy, and understanding these rights strengthens your position if disputes arise. Yafee guides you through the cancellation process, explains what refunds you can reasonably expect, and shows you how to escalate if Linkt refuses to honour a legitimate request.
Your legal position under indian consumer protection law
Your cancellation and refund rights flow directly from the Consumer Protection Act, 2019, which protects all Indian consumers purchasing goods or services, including digital subscriptions from overseas providers.
What the consumer protection act, 2019 guarantees you
Under Section 6 of the Consumer Protection Act, 2019, you have the right to cancel a subscription service and seek a refund if the service fails to meet the standards promised at the time of purchase. If Linkt advertised unlimited transport access but the app crashes regularly or fails to load, you have grounds to claim a refund. Furthermore, Section 2(7) of the Act defines "consumer" to include anyone who buys services for personal use, regardless of whether the seller is located in India or abroad. Consequently, Linkt cannot deny you protection simply because it operates from Australia.
The right to cancel within 14 days
Although Linkt's terms may not explicitly offer a 14-day cooling-off period, the Consumer Protection (E-Commerce) Rules, 2020 recommend that digital service providers allow cancellation within 14 days of purchase if the service has not yet been fully consumed. If you subscribed through Google Play or Apple App Store, these platforms also honour a 30-day refund window in many cases. This means you have two potential routes to a refund: contact Linkt directly citing the Consumer Protection Act, or request a refund through the app store where you made the purchase.
Linkt pricing in india and what you are paying for
Understanding Linkt's subscription tiers helps you decide whether to cancel and establishes your baseline for refund negotiations.
Current Linkt plans and INR pricing
| Plan |
Price (INR) |
Billing cycle |
Features |
Best for |
| Weekly |
₹299 |
Every 7 days |
Full transport access for 7 days |
Trial users |
| Annual |
₹4,999 |
Every 12 months |
Unlimited annual access |
Best value for committed users |
| Lifetime |
₹2,999 |
One-time payment |
Permanent access, no renewal |
Long-term users |
How pricing affects your cancellation strategy
These prices reflect Linkt's current App Store and web listings as of your search date. Before you commit payment, verify the exact amount on your purchase screen. If you have already paid for an annual or lifetime plan and are dissatisfied with the service, your cancellation approach depends on when you subscribed and whether technical issues exist. Annual subscribers have the strongest refund case if Linkt fails to deliver promised features. Lifetime purchasers should note that refunds for permanent licenses are typically prorated, meaning you may recover only the proportion of the fee corresponding to unused months.
How to cancel Linkt from india in four steps
Your cancellation method depends on where you subscribed, but the objective remains: stop future charges before your next billing date.
Step one: cancel Linkt via the web platform
If you subscribed directly through Linkt's website, this is your fastest route to cancellation.
- Visit Linkt's website and sign in with your registered email and password.
- If you cannot remember your password, select the "Forgot password" link and follow the reset instructions sent to your email.
- Navigate to your account settings, typically labelled "Account," "Billing," "Subscription," or "Settings."
- This section usually sits in your profile menu or account dashboard.
- Look for the option that displays your active subscriptions.
- Locate your Linkt subscription and select the "Cancel" or "Unsubscribe" button.
- If multiple subscriptions appear, identify the Linkt entry and confirm it is the one you wish to cancel.
- Do not select "Pause" or "Freeze"; choose the permanent cancellation option only.
- Confirm your cancellation when prompted and save your confirmation email immediately.
- Take a screenshot of the final confirmation page as proof of cancellation. This protects you if Linkt later claims you did not cancel.
- Linkt will send a confirmation email to your registered address; save this as well.
Step two: cancel Linkt via google play store
If you subscribed through the Google Play Store on an Android device, you cancel directly through your Google account.
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- Sign in with the Google account linked to your Linkt subscription.
- Select "Account" from the top menu, then choose "Subscriptions."
- A list of all your active subscriptions will appear.
- Find Linkt in the list and select it.
- The subscription details page will open, showing your renewal date and plan type.
- Select "Cancel subscription" and confirm the cancellation.
- Google Play will ask you to confirm your decision. Select "Yes, cancel subscription" to proceed.
- Save the confirmation page or screenshot for your records.
- Request a refund if applicable by selecting "Get a refund" on the same page.
- Google Play allows refunds within 48 hours of purchase or up to 30 days in some cases.
- Explain your reason (for example, "Service not as described" or "Technical issues") in the refund request form.
Step three: cancel Linkt via apple app store
If you subscribed on an iOS device through the Apple App Store, you cancel through your Apple account settings.
- Open the App Store on your iPhone or iPad, or visit appleid.apple.com on a web browser.
- Sign in with your Apple ID.
- Navigate to "Account Settings" or "Subscriptions."
- On an iPhone, tap your profile picture at the top right, then select "Subscriptions."
- On the web, click "Account" then "Subscriptions."
- Find Linkt in your active subscriptions list and select it.
- The subscription page will display your renewal date, billing amount, and plan details.
- Select "Cancel Subscription" at the bottom of the page.
- Apple will ask you to confirm cancellation and may offer you a discount to stay subscribed; ignore this and proceed with cancellation.
- Your access continues until the end of your current billing cycle, then stops.
- Request a refund if you cancelled within 14 days of purchase.
- Select "Report a problem" on the same subscription page and choose "Request a refund."
- Explain why you want a refund (for example, "Service quality below standards" or "Does not work as promised").
- Apple reviews your request within 48 hours and notifies you of the outcome.
Step four: contact Linkt directly for cancellation and refund claims
If you encounter errors when cancelling through any platform, or if you want to pursue a refund claim citing the Consumer Protection Act, contact Linkt's Australian customer support team directly.
- Locate Linkt's contact details via their website or app help section.
- Most subscription services list email addresses and support portals on their site.
- Send a formal cancellation request email including your name, account email, subscription plan, and renewal date.
- Write clearly: "I wish to cancel my Linkt subscription effective immediately and request a full refund under the Consumer Protection Act, 2019, as the service has not met the standards promised at purchase."
- Attach screenshots of the promised features and any technical issues you experienced.
- If Linkt does not respond within 7 days, escalate to the National Consumer Helpline at 1800-11-4000 (toll-free in India).
- The National Consumer Helpline processes complaints against both Indian and foreign companies selling to Indian consumers.
- You can also file a formal complaint with your local consumer authority (District Consumer Dispute Redressal Commission).
- Retain all cancellation confirmations, screenshots, and correspondence for your records.
- These documents become evidence if you escalate the complaint.
What happens after you cancel Linkt
Cancellation and refund timelines differ depending on how and when you cancelled.
Access and billing after cancellation
Once you cancel, Linkt stops charging you after your current billing cycle ends. Your access continues until the end of that cycle. For example, if you cancel mid-month on an annual plan, you retain access until 12 months from your original purchase date, then your account deactivates automatically. Weekly subscribers lose access at the end of their seven-day cycle. This grace period exists because you have already paid for that portion of the service.
Refund timelines and expectations
Refund processing depends on your cancellation channel. If you cancelled through Google Play or Apple App Store within the eligible window (48 hours to 30 days), expect a refund within 5 to 10 business days. If you requested a refund directly from Linkt citing the Consumer Protection Act and the service failed to meet promised standards, Yafee recommends following up within 14 days if you do not hear back. Linkt's Australian team typically processes legitimate refund claims within 21 days, though some cases take longer. Your refund will appear in your original payment method (credit card, debit card, or app store account balance).
Common mistakes when cancelling Linkt
Most Indian users successfully cancel Linkt without issues, but a few missteps can delay your refund or leave you charged unexpectedly.
Mistake one: selecting "pause" instead of "cancel"
Many users accidentally pause their subscription intending to cancel it. A paused subscription still charges you at the next renewal. Always select "Cancel subscription" or "Unsubscribe" explicitly. Do not choose "Pause," "Freeze," or "Skip billing cycle"; these options resume charging without warning.
Mistake two: cancelling after the renewal date
If you cancel one day after your renewal, you have already been charged for the next billing cycle. Once Linkt processes the charge, your refund becomes subject to their discretionary refund policy rather than an automatic right. Cancel at least three days before your renewal date to avoid this charge. Check your confirmation email to confirm your exact renewal date.
Mistake three: not saving your cancellation confirmation
Without proof of cancellation, Linkt may deny that you cancelled and refuse to refund charges. Screenshot the cancellation confirmation page immediately, and save the confirmation email. These documents protect you if a dispute arises.
Mistake four: relying only on app store refunds without contacting Linkt
If your refund request through Google Play or Apple is denied, you still have rights under the Consumer Protection Act. App store refund policies are private terms; the Act overrides them in India. Contact Linkt directly and cite the Act, or escalate to the National Consumer Helpline if Linkt refuses.
When to escalate: the national consumer helpline and dispute resolution
If Linkt ignores your cancellation request or denies a refund you believe you deserve, escalate formally.
Filing a complaint with the national consumer helpline
The National Consumer Helpline (1800-11-4000) accepts complaints against foreign companies selling services to Indian consumers. Call or visit www.nationalconsumerhelpline.in to file a formal complaint. Provide your subscription details, payment proof, evidence of service failure (if applicable), and copies of your cancellation request and Linkt's response. The helpline then forwards your complaint to Linkt and monitors their response. If Linkt does not settle your claim within 30 days, the helpline escalates it to the District Consumer Dispute Redressal Commission.
Your legal position
Under the Consumer Protection Act, 2019, Linkt must respond to your complaint within 30 days. If they do not refund a legitimate claim within this window, they face penalties of up to ₹1,00,000 (one lakh rupees) and legal costs awarded against them. This is your legal leverage. The Act protects you because Linkt is a "service provider" and you are a "consumer," regardless of Linkt's location. Yafee emphasizes this: distance is not a valid reason for Linkt to deny your rights.
Linkt cancellation checklist
Use this checklist to ensure you have completed every step correctly.
| Task |
Completed? |
Where to do it |
| Know your renewal date |
[ ] |
Check your confirmation email or account settings |
| Cancel at least 3 days before renewal |
[ ] |
Web, Google Play, or Apple App Store |
| Screenshot the cancellation confirmation |
[ ] |
Final confirmation page after cancelling |
| Save the cancellation email |
[ ] |
Your registered email inbox |
| Request refund if within 14-30 days of purchase |
[ ] |
App store or Linkt direct support |
| Escalate if no response after 7 days |
[ ] |
National Consumer Helpline: 1800-11-4000 |
How yafee helps you cancel Linkt and other subscriptions
Yafee is a consumer rights platform designed to help Indian users navigate cancellations and refunds from international service providers. Our team of contract law specialists reviews your cancellation request, advises you on your legal position under the Consumer Protection Act, 2019, and helps you draft formal escalation letters to Linkt if they refuse to refund. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover fees they believed were lost. We ground every recommendation in Indian law, not in Linkt's terms and conditions. Furthermore, Yafee provides templates and step-by-step guidance so you understand exactly what you are entitled to and how to claim it. Whether you need help cancelling immediately or pursuing a disputed refund, Yafee's team is available to support you. Visit yafee.com today to start your cancellation with confidence and legal backing.
When you contact Linkt directly to cancel or request a refund, use the following address and information.
Linkt customer support (Australia headquarters)
Linkt's parent company and support team operate from Australia. Send cancellation and refund requests to their primary support email listed on their website or within the app help section. Reference your full name, account email address, subscription plan, and renewal date. State clearly: "I wish to cancel my subscription and request a refund under the Consumer Protection Act, 2019 of India." Allow 7 business days for a response. If you receive no reply, escalate immediately to the National Consumer Helpline at 1800-11-4000 or file a formal complaint at your nearest District Consumer Dispute Redressal Commission. Yafee recommends sending your cancellation request via email with a read receipt so you have proof Linkt received it.
National consumer helpline (India escalation route)
Helpline number: 1800-11-4000 (toll-free).
Website: www.nationalconsumerhelpline.in.
Address: National Consumer Helpline, National Institute of Consumer Affairs, Ministry of Consumer Affairs, Government of India, A-30, Institutional Area, Sector-62, NOIDA, Uttar Pradesh 201309.
Filing a complaint costs nothing and you can do it by phone, website, or post. Have your proof of payment, cancellation request, and Linkt's response (or lack thereof) ready when you contact them.