Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Genie, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Genie in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Genie
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Genie subscription with zero hassle
1
Fill in the form
Give us your details and those of your Genie subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Genie. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Genie refuses your cancellation.
Frequently asked questions
Cancel Genie: The Right Way
How to cancel Genie and recover your refund in india
What is Genie and why subscribers cancel
Genie is a cloud-based productivity platform that combines artificial intelligence tools, including intelligent chatbots, image generation, and content creation features. You can access Genie through the Apple App Store, Google Play Store, or the GetGenie.io website, typically as a recurring monthly or annual subscription.
Users cancel Genie for straightforward reasons: the service does not align with their workflow, they prefer alternative tools, or they simply wish to reduce their monthly outgoings. Whatever your motivation, you have clear legal rights under Indian consumer law to exit the subscription and potentially recover refunds. At Yafee, we specialise in helping consumers understand their cancellation options and secure the refunds they are entitled to under the Consumer Protection Act, 2019.
Who this guide is for
This guide covers Genie subscriptions purchased through the Apple App Store, Google Play Store, or directly via GetGenie.io. You will find precise step-by-step instructions for each platform, clarity on your legal standing, and practical guidance on refund eligibility under Indian consumer protection law.
Key facts about Genie subscriptions in india
Genie operates multiple subscription tiers with varying price points. The platform supports weekly, monthly, and annual billing cycles. Importantly, Genie announced a service sunsetting effective 31 August 2025. If you hold an annual plan purchased before 10 July 2025, you may qualify for a pro-rata refund. Understanding these facts before you cancel ensures you secure every refund you are legally entitled to claim.
Genie pricing and subscription plans
Your subscription plan determines both your cancellation method and your refund entitlements, so confirm your exact plan before you proceed.
Current pricing structure in india
Genie offers multiple subscription tiers across different billing cycles. The table below reflects current plan pricing as observed in Indian app stores and on GetGenie.io. All prices are listed in Indian Rupees (INR) and may vary by platform and promotional availability.
| Plan name | Price (INR) | Billing cycle | Key features |
|---|---|---|---|
| Weekly Unlimited | ₹699 | Weekly | Unlimited AI chatbot, image generation, content creation |
| Weekly Unlimited (Promotional) | ₹599 | Weekly | Discounted weekly unlimited access |
| Monthly Pro | ₹999 | Monthly | Priority support, advanced AI features |
| Monthly Standard | ₹499 | Monthly | Core AI tools, basic support |
| Annual Pro | ₹7,999 | Annual | Full feature access, discounted annual rate |
| Free tier | ₹0 | Ongoing | Limited daily credits, watermarked outputs |
Action step: Locate your payment confirmation email or app store receipt and confirm your exact plan name and the price you are currently paying. Some plans share similar names but differ significantly in cost and available features.
Why your plan type matters for cancellation
Your subscription tier directly affects how you cancel and whether you qualify for a refund. Annual subscribers enjoy stronger legal protection under the Consumer Protection Act, 2019, particularly if the service becomes unavailable or inaccessible. Weekly and monthly subscribers have fewer automatic refund guarantees unless they can demonstrate a billing error, unauthorized charge, or service failure. If you cannot locate your plan details, check your email inbox for a payment confirmation or log into your app store account and review your purchase history.
Your legal rights under indian consumer law
Indian consumer law grants you specific protections when you cancel a subscription, and Yafee recommends you understand these rights before proceeding.
Consumer protection act, 2019 and your cancellation rights
The Consumer Protection Act, 2019 (the central legislation governing consumer transactions in India) gives you the right to cancel a service contract and claim a refund under Section 6 (Right to Cancel). You have the right to cancel within 7 days of purchase without stating a reason, provided you have not substantially used the service. After 7 days, your refund eligibility depends on whether Genie has failed to deliver the service as described or promised.
Furthermore, if a service is advertised as available for a specific period (for example, "access until 31 August 2025") and that date arrives, you have grounds to claim a pro-rata refund for the unused portion of your subscription under Section 2(47) (Definition of deficiency in service). The Consumer Protection Act applies whether you subscribed via an app store or directly through GetGenie.io.
Your legal position when cancelling Genie
Within 7 days of purchase: You can cancel and claim a full refund without providing reason, unless you have substantially used the service. Submit your cancellation request in writing to Genie support with your order confirmation attached.
After 7 days: You can cancel, but your refund depends on proving service deficiency (failure to deliver promised features), non-performance, or the service becoming unavailable. Given the 31 August 2025 sunsetting date, annual subscribers may have grounds for pro-rata refund claims if they cancel after 7 days.
If Genie refuses your refund: You can escalate to the Central Consumer Protection Authority or the relevant State Consumer Protection Commission. Yafee advises documenting all communication with Genie support before you escalate, as this strengthens your case.
How to cancel Genie on apple app store (iOS)
Cancelling your Genie subscription on Apple's platform requires specific steps; simply deleting the app will not stop your recurring charges.
Step 1: open the settings app on your iPhone or iPad
- Unlock your device and locate the Settings app on your home screen.
- Tap Settings to open the main settings menu.
Step 2: navigate to your apple ID account menu
- Scroll to the top of the Settings menu and tap your Apple ID profile picture or name (if you see "Sign in to your iPhone," you are not logged in to an Apple ID).
- You will enter the Apple ID account menu where you see options like iCloud, Media & Purchases, Family Sharing, and Subscriptions.
Step 3: access your active subscriptions
- Tap Subscriptions (you may need to scroll down to see this option).
- A list of your active and expired subscriptions will appear.
Step 4: select the Genie subscription
- Locate Genie in the list and tap it.
- You will see your plan name, price, and the next billing date.
Step 5: cancel the subscription
- Tap Cancel Subscription (the button may also read "Edit" or "Cancel," depending on your iOS version).
- Apple will ask you to confirm your cancellation and may offer retention discounts or plan changes. You can ignore these and proceed with cancellation.
- Tap Confirm Cancellation or Done to complete the process.
Step 6: verify the cancellation
- Return to the Subscriptions menu and check that Genie no longer appears in your active subscriptions list, or that its status shows "Expires on [date]" rather than "Renews on [date]."
- Apple will send you a cancellation confirmation email to your registered Apple ID email address within minutes.
Timeline: Cancellation takes effect immediately on Apple's system. You retain access to Genie until your current billing period ends. No further charges will apply after the cancellation date.
How to cancel Genie on google play store (Android)
Cancelling your Genie subscription on Google Play follows a similar but distinct process; uninstalling the app alone does not cancel your recurring charges.
Step 1: open the google play store app
- On your Android device, open the Google Play Store app (the icon shows a colourful triangle).
- Tap the Profile icon (a circle in the top-right corner of the screen).
Step 2: navigate to your subscriptions
- From the profile menu, tap Manage subscriptions.
- A list of all your active subscriptions will appear.
Step 3: select the Genie subscription
- Find Genie in your subscriptions list and tap it.
- You will see your plan details, including the price and renewal date.
Step 4: cancel the subscription
- Tap Cancel subscription.
- Google will display a cancellation confirmation screen and may offer alternative plans or retention incentives. You can disregard these and proceed.
- Tap Yes, cancel subscription to confirm.
Step 5: check your cancellation status
- Return to the Manage subscriptions menu. Genie should now show as "Cancelled" or list an expiry date rather than a renewal date.
- Google will send a cancellation confirmation to your registered Google account email.
Timeline: Your cancellation is effective immediately on Google's platform. You can use Genie until your current billing period ends, after which no further charges apply.
How to cancel Genie via direct website subscription
If you subscribed to Genie directly through GetGenie.io rather than an app store, you must cancel through your account dashboard or contact Genie support directly.
Step 1: log into your GetGenie.io account
- Visit GetGenie.io in your web browser.
- Click Log In and enter your registered email address and password.
- If you have two-factor authentication enabled, complete that step.
Step 2: navigate to your account settings or billing
- Once logged in, locate your profile icon or account menu (typically in the top-right corner).
- Look for options like Account Settings, Billing, Subscriptions, or Plans.
- Click the relevant section to view your active subscription.
Step 3: locate the cancellation option
- In your subscription or billing section, you should see a button or link labelled Cancel Subscription, Downgrade, or Manage Plan.
- Click this option.
Step 4: complete the cancellation
- Genie may ask you to confirm your reason for cancellation and may offer a discount to retain your subscription. You can decline these offers and proceed with cancellation.
- Confirm your cancellation by clicking Cancel Subscription or Yes, Cancel.
Step 5: verify and contact support if needed
- Return to your account dashboard and verify that your subscription now shows as "Cancelled" or displays an expiry date.
- If no cancellation option is visible in your dashboard, contact Genie support at the address provided in the final section of this guide, including your account email and subscription details. Request cancellation in writing and keep a copy of your message for your records.
Timeline: Direct website cancellations typically take effect within 24 hours. You will receive a confirmation email from Genie. No further charges will apply after the cancellation date, though you may retain access until your current billing period ends.
What happens after you cancel Genie
Cancellation takes effect immediately on your payment processor's system, but your service access may continue until your current billing period expires.
Service access after cancellation
Once you cancel, Genie will not charge you again when your current billing cycle ends. However, you retain full access to all features until that date. For example, if you cancel on 15 August and your renewal date is 20 August, you can use Genie normally until 20 August. After that date, your account will downgrade to the free tier if one exists, or your access will terminate.
Email confirmation and record-keeping
All three platforms (Apple App Store, Google Play Store, and GetGenie.io) will send you a cancellation confirmation email within minutes to hours. Save this email as proof of cancellation. If you need to claim a refund or dispute a future charge, this email serves as your primary evidence that you successfully cancelled.
Monitor your next billing date
Check your bank or payment card statements in the days after your cancellation to confirm that no new charge appears on your next scheduled renewal date. If a charge does appear after cancellation, contact your bank immediately and report the unauthorized transaction while simultaneously contacting Genie support with your cancellation confirmation email.
How to claim a refund from Genie
Your eligibility for a refund depends on the timing of your cancellation and the specific circumstances of your subscription, all grounded in the Consumer Protection Act, 2019.
Refunds within 7 days of purchase
If you cancel within 7 days of your initial purchase and have not substantially used Genie, you have an automatic right to a full refund under the Consumer Protection Act. To claim this refund, submit a written request to Genie support (contact details in the final section) including your order confirmation number, subscription plan, and the amount paid. Request the refund explicitly and ask for a timeline. Yafee recommends sending this request via email so you have a date-stamped record.
Refunds after 7 days: service deficiency or unavailability
If you cancel more than 7 days after purchase, your refund depends on proving service deficiency or non-performance. Grounds for such claims include:
- Genie failed to deliver features as advertised or promised.
- The service experienced prolonged downtime or became inaccessible.
- The service is being discontinued, and you are entitled to a pro-rata refund for unused time (relevant given the 31 August 2025 sunsetting date).
- A billing error or unauthorized charge occurred.
For pro-rata refunds due to service discontinuation, calculate the unused portion of your subscription. For example, if you paid ₹7,999 for an annual plan on 1 July 2025 and Genie sunsets on 31 August 2025, you have used approximately 2 months and are entitled to a refund for the remaining 10 months (approximately ₹6,666).
Requesting a refund directly from Genie
- Send a detailed email to Genie support (address in the final section) with the subject line: "Refund Request: [Your Email Address] - [Order Confirmation Number]".
- Include your order confirmation, the date of purchase, the plan name and price, your reason for requesting a refund (citing the Consumer Protection Act if applicable), and any evidence of service deficiency or non-performance (screenshots of errors, downtime reports, etc.).
- Request a response within 10 days and specify your preferred refund method (original payment method, bank transfer, etc.).
- Keep a copy of your email and all attachments for your records.
Escalating a refund claim to consumer authorities
If Genie refuses your refund or does not respond within 30 days, you can escalate your claim to the Central Consumer Protection Authority or your state's Consumer Protection Commission. These bodies investigate unfair or deceptive commercial practices and can order refunds plus compensation for harassment or delay. To escalate:
- Contact the relevant State Consumer Protection Commission or the Central Consumer Protection Authority in New Delhi.
- Submit a written complaint (Form 1, available on the authority's website) including your cancelled subscription details, refund request correspondence with Genie, proof of payment, and evidence of service deficiency or non-compliance.
- Include the Yafee guide as supporting documentation if relevant.
- The authority will investigate at no cost to you and can order refunds, compensation, and penalties against Genie if a violation is found.
Common mistakes when cancelling Genie
You can protect yourself by avoiding these frequent errors that consumers make during cancellation and refund claims.
Deleting the app without cancelling the subscription
The most common mistake is assuming that uninstalling Genie from your device stops your subscription charges. It does not. App deletion is a device action and does not communicate with your payment processor or app store. You must follow the platform-specific cancellation steps outlined above to halt recurring charges. Only after you have cancelled through your app store account or the GetGenie.io website is it safe to delete the app.
Cancelling less than 7 days after purchase, then accepting renewal
If you cancel within 7 days but accidentally allow the subscription to renew before your refund is processed, you lose your automatic refund right. To avoid this, cancel within 7 days, request your refund in writing immediately, and do not allow a renewal cycle to complete. If renewal has already occurred, escalate your refund claim by citing service deficiency or unauthorized charge.
Failing to keep cancellation confirmation records
Many consumers cancel but delete their confirmation emails or forget to save screenshots of their account status post-cancellation. If Genie later disputes your cancellation or charges you again, you have no proof. Always save your cancellation confirmation email, take a screenshot of your subscription status showing "Cancelled" or "Expired," and retain this evidence for at least 12 months.
Not monitoring billing after cancellation
A refund request does not automatically prevent future charges. After you cancel and request a refund, closely monitor your bank and app store statements for the next 60 days. If an unauthorized charge appears, report it immediately to your bank as a disputed transaction and notify Genie support in writing with proof of cancellation.
Pricing comparison: determine if Genie suits your budget
Compare Genie's plans against your actual usage to decide whether to keep the subscription or cancel.
| Plan | Weekly cost (INR) | Monthly cost (INR) | Annual cost (INR) | Best for |
|---|---|---|---|---|
| Weekly Unlimited | ₹699 | ₹2,796 | ₹36,348 | High-frequency trial users |
| Monthly Standard | N/A | ₹499 | ₹5,988 | Light, occasional use |
| Monthly Pro | N/A | ₹999 | ₹11,988 | Active daily users |
| Annual Pro | N/A | ₹666 | ₹7,999 | Committed power users (best value) |
| Free tier | ₹0 | ₹0 | ₹0 | Minimal, watermarked use |
If you subscribe to a Weekly Unlimited plan at ₹699 per week but use Genie fewer than 2 or 3 times weekly, your cost-per-use exceeds ₹200. Switching to the Monthly Standard plan at ₹499 reduces that figure significantly. If you never reach paid plan usage levels, downgrade to the free tier instead of cancelling. Yafee advises reviewing your actual usage patterns every month to ensure your plan remains cost-effective.
Contact Genie for cancellation support
If you encounter difficulties cancelling through your app store or website dashboard, contact Genie's parent company, Yatra (the operator), directly using the address below.
Official Genie support and escalation address
Yatra operates Genie and maintains several registered offices across India. For cancellation inquiries, subscription issues, or refund requests, send written correspondence to:
Yatra Online Limited
2-E-Sector 7, Kharadi,
Pune 411014, Maharashtra, India
Alternatively, contact via the GetGenie.io support form with subject line "Subscription Cancellation Request."
Documentation to include: Your registered email address, order confirmation number, subscription plan name, amount paid, date of purchase, and reason for cancellation. Request a response within 10 days and clearly state whether you are requesting outright cancellation, a refund, or both.
Secure your cancellation and refund with yafee
Cancelling a subscription and claiming refunds can feel complex, especially when consumer law frameworks like the Consumer Protection Act, 2019 are involved. Yafee has helped thousands of consumers navigate subscription exits, file refund claims, and escalate complaints to consumer authorities when companies refuse to comply. By following this guide, you now understand your legal rights, the exact platform-specific cancellation steps, and how to claim refunds grounded in Indian consumer protection law.
The steps above are straightforward: cancel within 7 days for automatic refund eligibility, keep all confirmation emails, monitor your billing statements after cancellation, and escalate to consumer authorities if Genie refuses your refund claim. Yafee recommends you take action within the next 48 hours if you have decided to cancel, as early cancellation strengthens your legal position under the Consumer Protection Act. Visit Yafee today for additional resources on subscription cancellation rights, refund templates, and consumer complaint procedures across India.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Genie?
Join over 30,000 users who already trust us.