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Frequently asked questions
Cancel Mylife: The Right Way
How to cancel your Mylife subscription and protect your personal data in india
Why you might want to cancel Mylife
Mylife is a platform that aggregates publicly available information and generates personal background reports accessible through subscriptions and one-time purchases. You may have created an account to review your own background report, manage your online reputation, or access privacy settings. Many users, however, decide to cancel after completing their background check, discovering the service no longer meets their needs, or reconsidering how their personal data is stored and managed on the platform.
Cancelling Mylife becomes urgent if you have been charged unexpectedly, enrolled in a free trial you no longer wish to continue, or prefer to withdraw your consent for data processing. Yafee recognises that understanding your cancellation rights and the exact steps required prevents surprise charges and restores your control over your account and personal information.
When cancellation makes practical sense
You should initiate cancellation immediately if you have completed your background check, no longer value the privacy management features offered, or disagree with how Mylife handles your personal data. Additionally, cancel if charges appear on your statement without authorisation, if you signed up for a promotional trial and want to avoid automatic renewal, or if you have received notice of a price increase you do not wish to accept.
The most common reason users cancel is discovering they can access similar services elsewhere or realising they never intended to maintain an ongoing subscription. Cancel at least 24 hours before your trial period expires to prevent automatic charges from being applied to your payment method.
Mylife subscription pricing and plans in india
Mylife offers both one-time purchases and recurring subscription options depending on where you make your purchase.
Current pricing structure and billing cycles
| Plan or service | Price (INR) | Billing period | Where to buy |
|---|---|---|---|
| Palm Reading AI Single Reading | ₹199 | One-time purchase | Mylife website |
| My Life Capsule subscription | Variable (contact support) | Monthly or annual | Website, Google Play, Apple App Store |
| Free trial access | ₹0 (converts to paid) | Limited period, then recurring | All platforms |
Where Mylife charges appear on your statements
Charges for Mylife services appear on different statements depending on your purchase method. If you bought through the Google Play Store, the charge shows on your Google account billing statement. If you purchased through Apple App Store, the expense appears on your Apple ID invoice. If you bought directly from the Mylife website, the charge will show as INFINITIE NUTRIFOOD & BEVERAGES LLP or a similar merchant descriptor on your bank or card statement.
Identifying the correct purchase platform is essential because it determines which cancellation method you must follow and which organisation (Mylife directly, Google, or Apple) processes your refund. Keep your purchase receipt or confirmation email until your cancellation is complete and any refund has been credited.
Your legal rights when cancelling Mylife
Indian consumer law grants you specific protections that apply regardless of how you purchased Mylife or where you live within India.
Consumer protection act 2019 and your cancellation rights
Under the Consumer Protection Act, 2019, you possess the legal right to cancel any subscription and demand a refund if the service is defective, misleading, or charges you unfairly. If Mylife refuses to cancel your account or process a refund after you have requested cancellation, you can file a formal complaint with your state's District Consumer Disputes Redressal Commission (DCDRC). This body investigates your complaint at no cost and can order Mylife to refund your money and pay additional compensation if the company acted unfairly.
The Consumer Protection Act further guarantees your right to receive accurate information about all charges before you are billed, the freedom to withdraw your consent for data processing and billing at any time without penalty, and explicit protection against unfair contract terms. Yafee advises capturing screenshots of all your cancellation attempts, confirmation messages, and email correspondence with Mylife. These documents become critical evidence if you need to escalate your dispute to a consumer authority.
Automatic renewal requirements and your protection
While India does not have a dedicated automatic renewal statute similar to some Western jurisdictions, the Consumer Protection Act 2019 and the Information Technology Act, 2000, mandate that businesses obtain clear, affirmative consent before charging you on a recurring basis. Services must make the cancellation process equally straightforward as the signup process. If Mylife automatically charged you after you cancelled or during a free trial without explicit written permission, you are entitled to demand an immediate refund and can escalate the matter through consumer dispute resolution channels.
Your legal position
You hold a strong legal position under Indian law. You can cancel Mylife at any time, for any reason. The company cannot prevent you from cancelling or impose financial penalties for cancellation. If Mylife continues charging you after you have cancelled, or if refund requests are ignored, file a complaint with your District Consumer Disputes Redressal Commission. That body has the authority to order refunds, impose fines on the company, and award compensation to you for any loss or harassment.
How to cancel Mylife subscription step by step
Your cancellation method depends on where you purchased your Mylife subscription.
Step 1: identify where you purchased your subscription
Open your email and locate your original Mylife purchase or signup confirmation. Check the sender address and the payment description. If the email came from Mylife directly and mentions payment to the Mylife website, you purchased through the main platform. If you see Google Play Store or Apple App Store in the confirmation, you purchased through that app marketplace. This identification determines which cancellation method you follow in the steps below. Yafee recommends checking your bank or card statement alongside your email to confirm the exact merchant name shown.
Step 2: cancel if you purchased directly from the Mylife website
- Visit the official Mylife website and log into your account using your email address and password.
- Navigate to your account settings or profile menu, typically found in the top-right corner of the screen.
- Look for "Subscription", "Billing", "My Subscriptions", or "Account Management" options.
- Find your active subscription listed and click the option to "Cancel Subscription" or "Manage Subscription".
- Follow any confirmation prompts and review the reason for cancellation if Mylife requests feedback.
- Confirm cancellation. Mylife will send you a cancellation confirmation email. Save this email.
- If you do not receive a confirmation email within 24 hours, contact Mylife support immediately with your account details and request written confirmation of cancellation.
Step 3: cancel if you purchased through google play store
- Open the Google Play Store app on any Android device or visit play.google.com in a web browser.
- Sign in with the Google account linked to your Mylife purchase.
- Tap your profile icon or navigate to "Manage subscriptions" in the menu.
- Select "Subscriptions" and locate "Mylife" in your list of active subscriptions.
- Tap "Mylife" and select "Cancel subscription".
- Review any retention offers Google may display and confirm your cancellation decision.
- Google will display a cancellation confirmation on screen and send you a confirmation email. Your access will terminate at the end of your current billing period.
- Retain this confirmation email as proof of cancellation.
Step 4: cancel if you purchased through apple app store
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen to access your Apple ID settings.
- Select "Subscriptions" (on iPhone or iPad) or "Media and Purchases" then "Subscriptions" (on Mac).
- Find and tap "Mylife" in your active subscriptions list.
- Select "Cancel Subscription" and confirm your decision.
- Apple will show you a cancellation confirmation screen and send a confirmation email to your Apple ID email address.
- Save this confirmation as proof of cancellation. Your Mylife access will end at the close of your current billing cycle.
Step 5: verify cancellation after 48 hours
After you have submitted your cancellation request, wait 48 hours for the cancellation to process through Mylife's systems. Then log back into your account (or attempt to log in). If your account no longer allows access to premium features, cancellation has succeeded. Check your bank account, Google Play account, or Apple ID billing section to confirm no new charges appear. If you are still being charged or your account remains active, contact Mylife support or the relevant app store immediately with your cancellation confirmation email and reference number.
Requesting a refund after cancellation
Cancellation stops future charges, but does not automatically return money you have already paid.
Refund eligibility under consumer law
You are entitled to a refund if you cancelled within a certain timeframe, if the service was defective or not as described, or if you were charged without your clear permission. If you purchased directly from the Mylife website or through an app store, your refund eligibility depends on when you purchased and the merchant's refund policy. Generally, most app stores (Google and Apple) grant refunds within 48 hours of purchase. Purchases made more than 48 hours ago may still qualify for refund if you can demonstrate the service was misrepresented or defective.
Submitting your refund request
Contact Mylife support directly using the contact information on their website. Provide your account email, the date of your purchase, the amount charged, and your cancellation confirmation email. State clearly that you are requesting a refund because you cancelled the subscription. Request a response within 7 days. If you purchased through Google Play or Apple App Store, submit a refund request through the app store itself. Google and Apple typically process refund requests within 5 to 10 business days. Yafee suggests being specific about your reason: "I cancelled my subscription on [date] and request a full refund of ₹[amount] charged on [date]."
Escalating a denied refund
If Mylife or the app store denies your refund request without valid reason, file a complaint with your state's District Consumer Disputes Redressal Commission. Attach your cancellation confirmation, refund request email, and the denial response. The DCDRC has authority to order refunds and award compensation. You do not need a lawyer to file this complaint, and no filing fee applies.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the correct method, and thousands of consumers cancel successfully every month. Nevertheless, a few missteps can delay your cancellation or prevent your refund.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel through the Mylife website when you purchased through an app store, or vice versa. Your subscription lives in whichever system processed your payment. If you cancel in the wrong place, your subscription remains active and charges continue. Always verify your original purchase location before cancelling.
Mistake 2: assuming cancellation happens immediately
Cancellation requests can take 24 to 48 hours to process. Many users cancel and then panic when they still see Mylife features available. Your access typically remains until the end of your billing cycle (for example, if you are billed on the 15th and cancel on the 10th, you may retain access until the 15th). This is normal. Verify that no new charges appear after your billing date passes.
Mistake 3: deleting the app without cancelling the subscription
Uninstalling the Mylife app from your phone does not cancel your subscription. The app is simply removed from your device. Your subscription continues and charges will still be applied. Always cancel the subscription first through the app store or website, then uninstall the app if you wish.
Mistake 4: not saving your cancellation confirmation
Delete or lose your cancellation confirmation email and you lose proof if a dispute arises. Yafee recommends forwarding your cancellation confirmation to yourself again or printing a screenshot. Store this document for at least one year after cancellation.
What happens after you cancel
Cancellation is irreversible in most cases, and understanding what changes after you cancel prevents confusion and frustration.
Immediate changes to your account
Once cancellation is confirmed, premium features become inaccessible. If Mylife offered a paid report or advanced privacy tools, those services are no longer available to you. Your basic account profile may remain visible (to you or others, depending on Mylife's default settings), but you cannot download new reports or access subscriber-only content. Your personal data remains stored on Mylife's servers unless you separately request data deletion.
Billing stops at the end of your cycle
If you cancel mid-cycle, you retain access until your next billing date. After that date, no further charges are applied. For example, if your subscription renews on the 20th of each month and you cancel on the 5th, you keep access until the 20th, then Mylife deactivates your premium features. No charge appears on the 20th. Verify your bank or card statement after your billing date to confirm no charge was applied.
Reactivating your subscription
Most subscription services allow you to reactivate your account within 30 to 90 days of cancellation. Yafee advises checking Mylife's reactivation policy if you think you may need the service again. If reactivation is an option, you typically return to the same platform where you originally cancelled and follow the prompts to restart your subscription.
Data privacy after cancellation
Cancelling your subscription does not automatically erase your personal information from Mylife's systems.
Your right to data deletion
Under the Information Technology Act, 2000, and the Consumer Protection Act, 2019, you have the right to request that Mylife delete all your personal data. This is separate from cancelling your subscription. After cancellation, contact Mylife support in writing and request complete deletion of your account and all associated personal data. Provide your full name, email address, and account ID. Mylife must respond within 30 days. If the company refuses without valid reason, you can escalate this request to your state's Consumer Commission.
Opting out of data sharing
Before you cancel, review Mylife's privacy settings to ensure your data is not shared with third parties. Even after cancellation, Mylife may continue to hold and display your publicly available information in their database. Request data deletion to fully remove your presence from the platform.
Checklist for successful cancellation
Follow this checklist to ensure your Mylife cancellation is complete and your refund is secured.
| Task | Completed |
|---|---|
| Identify the platform where you purchased (website, Google Play, Apple App Store) | ☐ |
| Log into your account and locate subscription settings | ☐ |
| Submit cancellation request and receive confirmation | ☐ |
| Save cancellation confirmation email or screenshot | ☐ |
| Wait 48 hours and verify no new charges appear | ☐ |
| Request refund if eligible and retain refund request email | ☐ |
| Request personal data deletion if desired | ☐ |
Contacting Mylife and escalation options
If Mylife does not respond to your cancellation or refund request within 7 days, escalation becomes necessary.
Mylife contact information
The registered office address of INFINITIE NUTRIFOOD & BEVERAGES LLP, the company that operates Mylife, is your official contact point for disputes. Yafee recommends sending all cancellation and refund requests in writing to this address with proof of delivery (registered post or email with read receipt). Keep copies of all correspondence.
Filing a complaint with the district consumer disputes redressal commission
If Mylife fails to cancel your subscription, process your refund, or respond to your communications within 30 days, file a formal complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your state. You can file this complaint online or in person. The process is free, and you do not require a lawyer. Attach all email correspondence, cancellation confirmations, bank statements showing charges, and your refund requests as evidence. The DCDRC will order Mylife to respond and can direct the company to refund your money and pay additional compensation to you.
Contacting app store support
If you purchased through Google Play or Apple App Store and Mylife does not respond, contact Google or Apple support directly. Both companies monitor merchant compliance and can force refunds or suspend merchant accounts if complaints are widespread. Yafee has helped thousands of consumers recover funds by escalating through app store channels when direct merchant contact fails.
Comparing cancellation and continuation
Before you cancel, consider whether continuing your subscription offers ongoing value.
| Factor | Cancel Mylife | Keep Mylife |
|---|---|---|
| Cost impact | Stop charges immediately | Continue recurring fees |
| Background report access | Lost after billing cycle ends | Continuous access to reports |
| Data stored on platform | Remains unless deleted | Active profile maintained |
| Privacy management tools | No longer available | Ongoing monitoring and updates |
| Future reactivation | Usually possible within 90 days | Already active |
| Legal rights after cancellation | Refund eligible if defective | Refund eligible if defective |
Summary and next steps
Cancelling your Mylife subscription is a straightforward process once you identify where you purchased it. Whether you bought through the Mylife website, Google Play Store, or Apple App Store, you follow the same legal principle: locate your subscription settings, submit your cancellation request, and save your confirmation. Wait 48 hours to verify no new charges appear, then request a refund if you purchased within the eligible window.
Your cancellation rights are protected by the Consumer Protection Act, 2019, which gives you the power to cancel at any time, for any reason, without penalty. If Mylife refuses to cancel or denies your refund, the District Consumer Disputes Redressal Commission in your state will intervene at no cost to you. Yafee has guided thousands of consumers through subscription cancellations and understands the frustration of unexpected charges and difficult cancellation processes. Our step-by-step approach removes that frustration and ensures you regain control of your data and your wallet.
Start your cancellation today by identifying your purchase platform and following the relevant steps above. Save every confirmation email. If you face resistance from Mylife, file a consumer complaint immediately. Your consumer rights in India are strong, and enforcement is free. Yafee is here to help you navigate every stage of your cancellation, and we are confident that applying these steps will end your Mylife subscription quickly and successfully.