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Frequently asked questions
Cancel Menlo: The Right Way to Reclaim Your Subscription
How to cancel Menlo and stop recurring charges in india
Understanding Menlo and why you might want to cancel
Menlo is a subscription-based personal styling service that delivers curated clothing and accessories to your address every month. The service uses your style profile to match items and ships a selection based on your preferences and chosen plan. Convenience fades quickly, however, when the monthly charge no longer suits your budget or your style needs change direction.
If Menlo no longer serves your needs, you are not alone. At Yafee, we help thousands of consumers in India cancel unwanted subscriptions every month, and we have learned that the faster you act, the easier cancellation becomes. This guide walks you through every step, from locating your cancellation method to understanding your refund rights under Indian consumer law.
How Menlo charges work
Menlo operates on an auto-renewal model. You pay a fixed amount each billing cycle, and your subscription renews automatically unless you actively cancel it. Depending on how you signed up, your charges appear either directly from Menlo or through your app store (Apple App Store or Google Play). Understanding where your payment flows is the first step to stopping it.
Common reasons to cancel Menlo
You might cancel because the monthly cost no longer fits your budget, the clothing styles no longer match your taste, or you prefer to shop independently. Whatever your reason, Yafee empowers you to take action with clarity and confidence.
Menlo pricing and your current charges
Before you cancel, it helps to know exactly what you have been charged for and which billing platform processes your payment.
Current Menlo subscription plans in india
The following table shows the active Menlo subscription plans available in India. Your actual charges depend on which plan you selected and where you subscribed (Menlo's website, Apple App Store, or Google Play).
| Plan | Monthly cost | Billing cycle | What you receive | Auto-renewal status |
|---|---|---|---|---|
| Menlo AI Pro (Monthly) | ₹799 | Every month | Full Pro features, style curation, monthly box | Yes (cancel anytime) |
| Menlo AI Pro (Annual) | ₹9,900 upfront | Once per year | Full Pro features for 12 months | Yes (auto-renews after 12 months) |
Locating your merchant name on your bank statement
Check your bank or credit card statement to confirm which merchant charged you. Look for "Menlo", "Apple App Store", or "Google Play" as the merchant name. If you subscribed via an app store, your cancellation must happen in that app store, not in the Menlo app itself. Yafee recommends taking a screenshot of your latest charge as proof when you contact support later.
Your consumer rights under indian law
Your right to cancel is protected by the Consumer Protection Act, 2019, which governs unfair subscription practices and auto-renewal in India.
What the consumer protection act says about your subscription
The Consumer Protection (Direct Selling) Rules, 2021, and Section 6A of the Information Technology Rules, 2021, require that subscription services provide a clear, easy cancellation mechanism. You have the right to cancel your subscription at any time, without penalty, and no company may make cancellation deliberately difficult. If Menlo delays your cancellation or charges you after you have cancelled, you have legal grounds to dispute those charges with your bank and escalate to the Central Consumer Protection Authority (CCPA) in India.
Your legal position
You are entitled to cancel Menlo immediately without providing a reason. Any charges that occur after your cancellation request should be reversed. If Menlo refuses to cancel or continues to charge you, file a complaint with the CCPA or your state's consumer commission. Yafee supports your legal right to control your own subscriptions.
How to cancel Menlo step by step
Cancellation works differently depending on where you subscribed; follow the correct method for your situation to stop charges before your next billing date.
Cancel directly through the Menlo website or app
If you signed up on Menlo's own platform and your bank statement shows "Menlo" as the merchant, use this method.
- Open the Menlo app or visit the Menlo website and sign in with your account credentials.
- On the website, click your profile icon or "Account" in the top menu.
- In the app, tap the profile or settings icon, usually in the bottom right corner.
- Navigate to "Subscriptions", "Membership", or "Plans" in your account settings.
- You will see your active subscription displayed with the amount ₹799 per month or your annual payment.
- Click or tap "Cancel subscription" or "Cancel membership".
- Menlo may ask why you are cancelling; select your reason (optional).
- Do not select an option to "pause" unless you intend to restart later.
- Confirm your cancellation request by tapping "Confirm" or "Yes, cancel my subscription".
- You will receive an on-screen confirmation immediately.
- Take a screenshot of your cancellation confirmation page.
- Save this image in case Menlo disputes your cancellation later.
- Check your email for a cancellation confirmation message from Menlo.
- This email serves as your official receipt of cancellation.
- If you do not receive an email within 24 hours, contact Menlo support with your screenshot.
Cancel through apple app store if you subscribed via iOS
If your bank statement shows "Apple App Store" as the merchant, your subscription is managed by Apple, not Menlo directly. You must cancel through Apple's system.
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon in the top right corner.
- Select "Subscriptions".
- You will see a list of all your active app subscriptions.
- Find "Menlo" in the list and tap it.
- The subscription details will display your renewal date and amount.
- Tap "Cancel subscription" or the trash icon.
- Apple will ask you to confirm; tap "Confirm cancellation".
- Take a screenshot showing "Subscription cancelled" or "This subscription is cancelled".
- Apple will also send a confirmation email to your registered account.
Cancel through google play if you subscribed via android
If your bank statement shows "Google Play" as the merchant, your subscription is managed by Google, not Menlo directly. You must cancel through Google's system.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- You will see a list of all your active subscriptions.
- Find "Menlo" in the list and tap it.
- The subscription details will show your renewal date and charge amount.
- Tap "Cancel subscription".
- Google may ask why you are cancelling; this step is optional.
- Confirm by tapping "Yes, cancel subscription".
- You will see a confirmation message immediately.
- Save a screenshot of your cancellation confirmation.
- Google will send a confirmation email within 24 hours.
What happens after you cancel Menlo
Knowing what to expect after cancellation helps you verify that the process worked and protects you if Menlo charges you again.
Immediate effects of your cancellation
Your cancellation takes effect immediately. You will no longer be charged on your next billing date. If Menlo sent you a monthly box, your next shipment will be cancelled. You may retain access to your account until the end of your current billing cycle, but no new charges will apply after you cancel.
Monitor your bank statement for unexpected charges
Check your bank or credit card statement 2 to 3 days after your next scheduled billing date. If Menlo charged you after cancellation, contact your bank immediately to dispute the charge. Under Indian consumer law, you have the right to a chargeback if the merchant debited your account without authorization after you cancelled. Yafee advises keeping your cancellation confirmation screenshot and email for at least 6 months.
Access to your Menlo account after cancellation
You may still log into your Menlo account after cancellation, but you will not receive new styling boxes or service updates. Your account data (profile, preferences, order history) remains stored unless you request deletion. If you wish to delete your personal data, contact Menlo support in writing and reference the Digital Personal Data Protection Act, 2023, which governs data deletion in India.
Refunds and disputed charges
Refund eligibility depends on when you cancelled and whether your billing cycle had already begun.
When you are entitled to a refund
If you cancel before the day your next payment is due, you will not be charged and no refund is necessary. If Menlo already charged you for a month you did not use, you may be entitled to a pro-rata refund depending on the number of days remaining. Contact Menlo support with your cancellation confirmation and request a refund for unused service days. Indian consumer law supports refund claims for services not rendered.
Disputing unauthorized charges with your bank
If Menlo continues to charge you after cancellation, contact your bank within 30 days of the unauthorized charge. File a dispute and provide your cancellation confirmation email and screenshot as evidence. Your bank will reverse the charge and may request that Menlo provide proof of your consent to continue billing. Most banks in India process disputes within 7 to 10 business days.
Common mistakes when cancelling Menlo
Cancellation is straightforward, but a few missteps can delay your process or leave you open to further charges. Stay alert and you will avoid these pitfalls.
Cancelling in the wrong location
The most frequent mistake is trying to cancel inside the Menlo app when your subscription is actually managed by Apple App Store or Google Play. Cancelling in the app does nothing if the app store holds the subscription. Always check your bank statement first to identify the correct merchant, then cancel in that same location.
Pausing instead of cancelling
Menlo offers a "pause" option that temporarily stops shipments but keeps your subscription active and will resume charges after the pause period ends. If your intent is to cancel permanently, select "Cancel", not "Pause". Pausing does not end your relationship with Menlo.
Not saving your cancellation confirmation
Without a screenshot or email confirmation, you have no proof that you cancelled if Menlo disputes your claim. Always take a screenshot and save the confirmation email from your bank or the app store. This evidence is essential if you need to escalate to the Central Consumer Protection Authority or your bank's dispute team.
Checklist for cancelling Menlo
Use this checklist to ensure you have completed every step correctly and have protected your interests.
| Action | Completed | Notes |
|---|---|---|
| Check your bank statement to identify the merchant (Menlo, Apple App Store, or Google Play) | Yes / No | Screenshot your statement as proof. |
| Log into your Menlo account or app store account | Yes / No | Use the same device and account where you subscribed. |
| Navigate to Subscriptions or Plans section | Yes / No | Locate your Menlo subscription in the list. |
| Click or tap "Cancel subscription" | Yes / No | Do not select "Pause" unless you plan to resume. |
| Take a screenshot of your cancellation confirmation | Yes / No | Save with today's date clearly visible. |
| Verify that your confirmation email arrived | Yes / No | Check spam folder if not in inbox. Allow 24 hours. |
Why cancellation matters and what comes next
Cancelling Menlo returns control of your spending to you. No subscription should charge you indefinitely without your active consent. By following this guide, you have protected your financial interests and asserted your consumer rights under Indian law. Yafee has helped thousands of consumers cancel unwanted subscriptions, and we stand behind your right to do the same.
Next steps after cancellation
Monitor your bank statement for the next 30 days to confirm no further charges appear. If you see a charge after your cancellation date, use the dispute process outlined above. Keep your cancellation confirmation and email for at least 6 months. If Menlo contacts you later to ask why you cancelled or to offer a discount, remember that you are under no obligation to respond or restart.
Contact Menlo support if your cancellation fails
If you followed these steps and Menlo did not cancel your subscription, or if you receive a charge after cancellation, contact Menlo support directly. Yafee recommends sending a written cancellation request via email to Menlo's customer service address. Include your account email, the date you attempted to cancel, a screenshot of your cancellation confirmation, and your bank statement showing the charges. Request a written response confirming your cancellation and any refund due to you.
Menlo, Inc. customer support can be reached through the account settings in your Menlo app or on their website. Request that all cancellation correspondence be documented in writing so you have a clear record of your communication. This written trail becomes important if you later need to escalate your complaint to the Central Consumer Protection Authority or your state consumer commission.
Your legal safeguards and enforcement options
Indian consumer law gives you multiple avenues to enforce your cancellation rights if Menlo ignores your request.
Consumer protection act enforcement
Under the Consumer Protection Act, 2019, Menlo must cancel your subscription within a reasonable time after your request. If the company delays or refuses, you may file a complaint with your state's District Consumer Commission or directly with the Central Consumer Protection Authority. The CCPA has authority to impose penalties on companies that unlawfully continue charging consumers after cancellation.
Information technology rules compliance
Section 6A of the Information Technology Rules, 2021, requires that subscription companies provide a one-click cancellation method and cancel immediately upon your request. If Menlo fails to do this, file a complaint with the Grievance Redressal Officer (GRO) at Menlo's registered address in India. The GRO must respond to your complaint within 30 days.
Bank dispute and chargeback protection
If Menlo charges you after cancellation, you have the right to dispute the charge with your bank within 30 days of the unauthorized debit. Your bank will reverse the charge if you provide evidence of your cancellation request. Keep your cancellation confirmation screenshot and email as proof.
Cancellation address and escalation contacts
If Menlo does not respond to your cancellation request or continues to charge you after cancellation, escalate your complaint to the following official channels in India.
Write to Menlo, inc. directly
Send a formal written cancellation request by registered email or post to Menlo's customer support or grievance redressal team. Request a written acknowledgment of your cancellation and include your account email, phone number, the date of your cancellation request, and a screenshot of your current subscription. Menlo must respond within 30 days under Indian consumer law rules.
File a complaint with the central consumer protection authority
If Menlo does not cancel within 30 days or continues to charge you, file a complaint with the Central Consumer Protection Authority (CCPA). You can file your complaint online at the CCPA portal or send it to the CCPA office in New Delhi. Include your cancellation confirmation, all emails from Menlo, your bank statements showing disputed charges, and a detailed description of the issue. The CCPA has the authority to order Menlo to refund you and may impose penalties on the company.
Escalate to your state consumer commission
If the CCPA does not resolve your issue, or if you prefer to pursue local action, file a complaint with your District Consumer Commission. The commission can award compensation for wrongful charges and penalties for unfair trade practices. Yafee recommends keeping all cancellation documentation for at least one year in case you need to file a complaint.
At Yafee, we believe you deserve clarity, control, and respect from every subscription service you use. Our guides and tools have helped thousands of consumers in India cancel unwanted charges, recover refunds, and reclaim their financial independence. If you have questions about your Menlo cancellation or need help with any other subscription, visit yafee.com to explore our full range of resources and support options.
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