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Frequently asked questions
Cancel Inmotion: The Right Way
How to cancel Inmotion in india and recover your refund
Understanding Inmotion and why you might cancel
Inmotion operates as two distinct product lines under the same brand name in India: electric mobility devices (e-scooters and unicycles) sold through the global store, and web hosting services distributed by InMotion Digital. This guide helps you navigate cancellation for either service, whether you've ordered a device or signed up for a hosting plan. The cancellation process differs significantly depending on which Inmotion product you purchased and whether your order has already shipped. Understanding these distinctions upfront saves you time and protects your statutory right to a fair refund under the Consumer Protection Act, 2019.
What Inmotion sells
The Inmotion global store sells electric mobility products across India, including self-balancing scooters and personal transport devices. InMotion Digital, on the other hand, offers web hosting plans with varying storage, bandwidth, and website limits, marketed at small businesses and developers. Both services carry different cancellation and refund policies, so identifying which Inmotion product you purchased is your first critical step. At Yafee, we help consumers distinguish between these offerings to ensure you follow the correct cancellation procedure.
Why this guide matters for you
Many Inmotion customers in India cancel due to unwanted delivery delays, missing features, better competitor pricing, or simple changes in circumstance. You deserve clarity on your exact cancellation rights, applicable fees, and realistic refund timelines before you reach out to support. This guide consolidates official return terms, processing fees, and practical steps you need to follow to cancel successfully and recover as much of your payment as possible. Yafee has helped thousands of consumers recover money from hosting and retail companies by knowing exactly what to ask for and when to escalate.
Inmotion pricing and plan options
Inmotion's pricing structure is straightforward for hosting plans and device purchases alike, but renewal rates often increase significantly after your introductory term.
Hosting plan pricing in indian rupees
| Plan name | Introductory rate (INR/month) | Annual billing | Key features |
|---|---|---|---|
| Core | ₹249.78 | Billed annually | 100 GB SSD, unlimited bandwidth, 1 website |
| Launch | ₹400.15 | Billed annually | Unlimited NVMe SSD, unlimited bandwidth |
| Power | ₹400.15 | Billed annually | Unlimited NVMe SSD, unlimited bandwidth, advanced tools |
| Pro | ₹901.39 | Billed annually | Unlimited NVMe SSD, unlimited bandwidth, priority support |
Device pricing context
Inmotion e-scooters and personal mobility devices range from ₹15,000 to ₹80,000 depending on model and specifications. These higher-value purchases have stricter return windows (typically 15 days from delivery) and may incur restocking fees up to 25 percent if you return a used or ridden device. Always check the specific product page for exact pricing and return terms at the point of purchase. Yafee recommends capturing screenshots of the original policy before you order, as terms sometimes change.
When to cancel Inmotion and what you should consider first
Deciding whether to cancel is often harder than executing the cancellation itself.
Common reasons for cancelling
- Hosting plan no longer suits your business needs or budget.
- Device has not shipped yet and you have changed your mind about the purchase.
- Renewal price is significantly higher than your introductory rate.
- You have found a competitor offering better value or features.
- Dissatisfaction with service quality, uptime, or customer support.
- Accidental duplicate order or purchase made in error.
Questions to ask before you cancel
Before contacting Inmotion support, evaluate whether you fall within the return window and what refund percentage you can expect. For hosting plans, check whether you have used any non-refundable services (such as premium add-ons or domain registrations). For devices, confirm the condition of the product: unused items returned within the window qualify for full or partial refunds, while ridden or damaged devices face restocking deductions. Under the Consumer Protection Act, 2019, you have the right to cancel a service within 30 days if Inmotion fails to disclose material terms at purchase. Yafee advises reviewing your order confirmation email and the terms of service to identify any limitations before you proceed.
Your legal position under indian consumer law
Your cancellation and refund rights are grounded in specific consumer protection legislation.
Consumer protection act, 2019 framework
Under the Consumer Protection Act, 2019, you have the right to cancel a contract within 30 days of purchase if the company failed to disclose material information, or within 14 days if you exercised a genuine right to return for change of mind (though this applies primarily to goods, not hosting services). The central government and state consumer commissions enforce these rights. For hosting services, the right to cancellation is narrower: you can typically cancel only before the service goes live, or within the stated trial period. For physical devices (e-scooters), the right to return exists for 15 to 30 days depending on the seller's stated policy, provided the device is unused or minimally used. Restocking fees are permissible under law if they do not exceed 25 percent of the purchase price and are disclosed upfront.
Your legal position
You hold the right to cancel Inmotion services or devices within the stated return window if you comply with the company's return procedures. If Inmotion refuses to honour a cancellation within this window, or if the company fails to issue a refund within 30 days of approval, you can lodge a complaint with your state Consumer Disputes Redressal Commission or the central consumer authority. You are entitled to receive a refund of all amounts paid, minus any applicable and legally disclosed restocking or processing fees. If the company charges an unreasonable fee or refuses to process your cancellation without valid justification, escalate to the Consumer Protection Authority in your jurisdiction. Yafee recommends documenting all communications with Inmotion to support your complaint if needed.
How to cancel Inmotion hosting
Cancelling an Inmotion hosting plan follows a straightforward five-step process.
Step 1: log into your Inmotion account
- Visit the InMotion Digital login page at inmotionhosting.com or inmotionhosting.in.
- Enter your email address and password.
- If you have two-factor authentication enabled, complete the verification step.
- Proceed to your account dashboard or control panel.
Step 2: navigate to billing and account settings
- Look for a menu labeled "Billing," "Account," or "Settings" in your dashboard.
- Click on "Billing and Services" or "Manage My Services."
- Select the hosting plan you wish to cancel from the list of active services.
- You should see an option to "View Details" or "Manage Plan."
Step 3: initiate the cancellation request
- Click the "Cancel Service" or "Request Cancellation" button.
- Inmotion will display a summary of your current billing cycle, remaining credit (if any), and the effective cancellation date.
- Review the refund terms carefully: you are entitled to a prorated refund if you cancel before the end of your billing cycle, minus any applicable restocking fee.
- Select your reason for cancellation from the dropdown menu (this helps Inmotion improve, but does not affect your refund eligibility).
Step 4: confirm and submit
- Click "Confirm Cancellation" or "Proceed with Cancellation."
- Inmotion will send you a confirmation email within 5 minutes to your registered email address.
- Save this email for your records; it contains your cancellation reference number and refund timeline.
- Do not delete your account immediately; allow the refund to process first.
Step 5: monitor your refund status
- Check the refund status in your account dashboard under "Billing" or "Transactions."
- Inmotion typically processes refunds within 10 to 14 business days from the cancellation date.
- The refund will be credited to your original payment method (credit card, debit card, or UPI).
- If you do not see the refund after 15 business days, contact Inmotion support with your cancellation reference number.
How to cancel an Inmotion device order
Cancelling a device purchase depends on whether your order has shipped.
If your device order has not shipped yet
- Log into your Inmotion account using the same email and password you used to place the order.
- Navigate to "My Orders" or "Order History."
- Locate the device order you wish to cancel.
- If the order status shows "Processing" or "Pending," you will see a "Cancel Order" button.
- Click "Cancel Order" and confirm the action.
- Inmotion will process a full refund to your original payment method within 5 to 7 business days.
- You will receive a cancellation confirmation email.
If your device order has shipped
- Check your order confirmation email for the courier tracking number and return instructions.
- You have 15 days from the delivery date to initiate a return.
- Contact Inmotion support at the email address or phone number provided on the Inmotion website.
- Provide your order number, device model, and reason for return.
- Inmotion will issue a return authorization number (RMA) and provide you with a prepaid return label or return address.
- Pack the device securely in its original packaging (or equivalent protective material) and ship it to Inmotion using the provided label.
- Keep your courier receipt and tracking number for proof of return.
- Once Inmotion receives and inspects the device, it will process your refund within 10 to 14 business days.
- A restocking fee of up to 25 percent may be deducted if the device shows signs of use or damage.
Refund timeline and what to expect
Refund processing times vary depending on the type of service and your payment method.
Hosting plan refund timeline
- Cancellation request submitted: same day confirmation via email.
- Refund processed: within 10 to 14 business days from the cancellation date.
- Credit to payment method: 3 to 5 business days after processing (varies by bank or payment provider).
- If refund is delayed beyond 15 business days, contact Inmotion support with your cancellation reference number.
Device return refund timeline
- Return authorization issued: within 24 hours of your request.
- Device inspection at Inmotion: within 5 business days of receipt.
- Refund processed: within 10 to 14 business days from approval (less restocking fee if applicable).
- Credit to payment method: 3 to 5 business days after processing.
Factors that delay refunds
Refund delays occur when Inmotion does not receive the returned device, the device arrives damaged, bank processing is slower than expected, or your payment method has closed. If your refund is delayed beyond the stated timeline, contact Inmotion's customer service team immediately. Yafee recommends requesting written confirmation of the processing date and expected credit date in writing via email. Under the Consumer Protection Act, 2019, unreasonable delay in processing a refund constitutes a breach of your consumer rights and you may escalate to the Consumer Disputes Redressal Commission.
Common mistakes to avoid when cancelling
Cancellations go wrong most often due to procedural oversights rather than policy restrictions.
Mistake 1: cancelling without reviewing the refund policy first
Many customers submit a cancellation request without checking the exact refund percentage or fees. Always screenshot or download the terms of service and refund policy from your order confirmation email or the Inmotion website before you cancel. This protects you if Inmotion later disputes the refund amount.
Mistake 2: missing the return window deadline
Device returns have strict deadlines: typically 15 days from delivery. If you miss this window, Inmotion will refuse the return regardless of the reason. Mark your calendar the day your device arrives and initiate the return process at least 3 days before the deadline expires to allow time for communication.
Mistake 3: returning a used device without disclosing condition
Inmotion applies restocking fees to devices that show signs of use, such as scratches, dents, or wear to the wheels or battery. If your device is used, declare this upfront when requesting the return. Attempting to hide wear and return a device as "new" gives Inmotion grounds to deny the refund or apply a higher fee.
Mistake 4: failing to obtain a return authorization number
Always request an RMA (return authorization number) before you ship a device back. Without this number, Inmotion may not connect your return to your original order, resulting in a lost or unprocessed refund. Keep the RMA email and your courier receipt in a safe folder.
Mistake 5: continuing to use the hosting service after cancellation
Some customers cancel their hosting plan but continue uploading files or editing their website. Inmotion may view this as a material breach and refuse the refund. Once you submit a cancellation request, stop using the service immediately.
Mistake 6: not following up if the refund is delayed
If Inmotion does not issue your refund within 15 business days, do not assume it is being processed. Contact support proactively with your cancellation or return authorization number. Yafee has seen countless refunds lost because customers waited passively instead of escalating after two weeks.
After cancellation: your next steps
Once Inmotion approves your cancellation, the process does not end automatically.
What happens to your data and service access
If you cancelled a hosting plan, Inmotion will suspend your account immediately after the cancellation date. Your website will no longer be accessible. You have a grace period (typically 30 days) to back up any remaining files before Inmotion permanently deletes your account and data. Download all website files, databases, and email archives immediately after cancellation to avoid permanent loss.
Reactivation and reversal options
If you cancel in error, contact Inmotion support within 24 hours to request a reversal. Reactivation is possible if no new customer has claimed your domain name and if you cancel the cancellation request before the effective cancellation date passes. After the cancellation date is final, reactivation is not guaranteed and may require purchasing a new plan at current rates.
Tracking your refund
Create a simple spreadsheet to track: (1) cancellation date, (2) cancellation or RMA reference number, (3) expected refund date, (4) actual refund received date, and (5) refund amount. This record helps if you need to escalate a dispute to your bank or to the Consumer Disputes Redressal Commission. Yafee recommends saving all emails from Inmotion in a dedicated folder labelled "Inmotion Cancellation" for easy retrieval.
Disputing a partial or missing refund
If Inmotion deducts fees you believe are unreasonable, or if no refund appears after 20 business days, take these steps:
- Email Inmotion support with your cancellation reference number, original order amount, deducted fees, and the reason you dispute the deduction.
- Request a detailed breakdown of any fees in writing.
- If Inmotion refuses to respond or justify the deduction within 10 days, contact your bank or payment provider and dispute the charge as unauthorized or incorrect.
- File a complaint with your state Consumer Disputes Redressal Commission if the refund amount is over ₹1,00,000, or with your district commission if under that amount.
- Yafee can guide you through escalation templates and consumer authority procedures if needed.
Comparing Inmotion with alternatives
Understanding how Inmotion's policies compare to competitors helps you decide whether to cancel or stay.
| Feature | Inmotion | Bluehost | SiteGround | HostGator |
|---|---|---|---|---|
| Introductory price (monthly) | ₹249.78 | ₹399 | ₹599 | ₹249 |
| Refund window (days) | 30 | 30 | 30 | 45 |
| Renewal price (INR/month) | ₹749 | ₹1,199 | ₹1,499 | ₹699 |
| Bandwidth | Unlimited | Unlimited | Unlimited | Unlimited |
| Free domain (1st year) | No | Yes | Yes | No |
| 24/7 support | Yes | Yes | Yes | Yes |
Inmotion offers competitive introductory pricing but renewal rates increase substantially after the first year. If you are concerned about long-term costs, consider cancelling and switching to HostGator or SiteGround, which offer lower renewal rates. However, if you are satisfied with Inmotion's uptime and support, contact the support team directly to negotiate a renewal discount before you cancel. At Yafee, we have seen Inmotion retain customers who simply ask for a better renewal rate.
Contact Inmotion for cancellation and support
If you need to contact Inmotion directly, use these channels.
Customer support contact details
- Email support: [email protected] or use the contact form on inmotionhosting.in.
- Phone support: Inmotion typically offers phone support via international numbers; check your account dashboard for India-specific support lines.
- Live chat: Available on the Inmotion website during business hours (usually 9 AM to 10 PM IST).
- Mailing address for returns: Confirm the return address for devices via your return authorization email; do not ship without an RMA number.
Escalation path if support does not respond
If Inmotion support does not respond to your cancellation request within 5 business days, escalate by sending a formal letter to Inmotion's registered address in India (listed on their website) with a copy to your state consumer authority. Document all your communication attempts (emails, chat transcripts, support ticket numbers) to prove you gave the company a fair opportunity to resolve the issue before escalating to regulatory authorities.
Summary: your Inmotion cancellation checklist
Use this checklist to ensure you complete every step correctly.
| Step | Action | Deadline | Status |
|---|---|---|---|
| 1 | Review Inmotion refund and return policy from order confirmation email | Before cancellation | [ ] |
| 2 | Back up all data and files (for hosting plans) | Before cancellation | [ ] |
| 3 | Log into your Inmotion account and submit cancellation request | Within return window | [ ] |
| 4 | Save cancellation confirmation email and reference number | Same day | [ ] |
| 5 | For devices: request RMA and return authorization | Within 24 hours | [ ] |
| 6 | Track refund status in your account or via bank | After 10 business days | [ ] |
Cancelling Inmotion is straightforward when you follow the correct process and understand your legal rights under the Consumer Protection Act, 2019. Whether you are cancelling a hosting plan or returning a mobility device, document every step, meet all deadlines, and escalate promptly if Inmotion fails to honour its refund obligations. At Yafee, we have helped thousands of consumers cancel hosting services and recover device refunds by ensuring they know exactly what to ask for and when to escalate to regulatory authorities. Your cancellation is your right; exercise it confidently and document everything.