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Frequently asked questions
Cancel Hum: The Right Way to Protect Your Wellness
How to cancel Hum and understand your wellness subscription rights in india
What Hum is and how it works
Hum is a digital mental-health subscription app that delivers structured wellness content designed to build emotional resilience and support daily mindfulness. The service combines visual meditations, personalized affirmations, cognitive behavioural therapy (CBT), and dialectical behaviour therapy (DBT) modules into a single platform you access through your smartphone or tablet.
How the Hum service operates
You subscribe to Hum through either the Apple App Store or Google Play Store, depending on your device. Once your subscription is active, you unlock full access to curated wellness sessions, therapeutic exercises, and daily content releases. The service is entirely digital and cloud-based, meaning you control when and where you access your content. Your subscription manages billing automatically through your app store account, renewing on your chosen cycle until you cancel.
Why cancellation matters to you
You might cancel Hum because the content no longer aligns with your routine, you've found an alternative wellness app that suits you better, the subscription cost has become unaffordable, or you've achieved the mental-health goals you set. Whatever your reason, cancellation should be transparent and straightforward. Yafee recognizes that understanding your cancellation rights protects both your finances and your consumer standing.
Current Hum subscription pricing in india
Before you decide whether to cancel, review what you're paying and what each plan includes.
Subscription tiers and billing cycles
Hum offers two main subscription options, both billed directly through your app store account. The prices below reflect current rates on the iOS App Store in India as of early 2026 and may vary with applicable taxes or seasonal promotions.
| Plan name | Monthly cost | Billing frequency | What you receive |
|---|---|---|---|
| Monthly Premium | ₹499 | Every 30 days | Full access to all meditations, affirmations, CBT/DBT modules, and weekly new content |
| Annual Premium | ₹4,999 | Every 12 months | Complete premium access for one year, all features included, saves ₹500 compared to monthly renewal |
Cost-benefit analysis before you cancel
If you're on the annual plan, calculate whether you've used enough sessions to justify the ₹4,999 investment. You'll lose all premium features immediately upon cancellation, even if your 12-month billing period hasn't ended. The monthly plan at ₹499 offers greater flexibility if your commitment to wellness content is uncertain.
Your consumer rights and legal framework
Indian consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding these rights ensures you don't lose money or access unfairly.
The consumer protection act, 2019 and subscription cancellation
The Consumer Protection Act, 2019 (CPA 2019), enforced by the Central Consumer Protection Authority (CCPA) and state-level consumer commissions, protects you when you cancel any paid digital service in India. Under Section 2(7) of the CPA 2019, a "consumer" is any person who purchases goods or services for consideration, which includes digital subscriptions like Hum. Consequently, you hold the status of a consumer and are entitled to file a complaint if Hum or the app store fails to honour your cancellation within a reasonable timeframe.
Your legal position
You have the right to cancel your Hum subscription at any time without penalty or undue delay. The app store-Apple or Google-is legally responsible for processing your cancellation request promptly and ceasing all charges from your next billing date. Furthermore, if Hum or your app store continues to charge you after you've cancelled, you may file a complaint with the CCPA or your state consumer commission under Section 2(10) of the CPA 2019, which defines "unfair trade practice" to include continuing charges after consumer withdrawal. You are also entitled to a refund of any charges incurred after your cancellation request if they were processed in error.
How to cancel Hum on iPhone or iPad
If you subscribed to Hum through the Apple App Store, you must cancel via Apple's Settings application, not within the Hum app itself.
Step one: open the settings app
- Locate and tap the Settings icon (grey gear symbol) on your iPhone or iPad home screen.
- If you cannot find Settings on your home screen, swipe down and search for "Settings" using the search bar.
Step two: access your apple ID account menu
- Tap your name or Apple ID profile card at the very top of the Settings menu.
- You will see your profile photo, initial, or a generic silhouette representing your Apple account.
- This opens your Apple ID account settings.
Step three: navigate to your subscriptions
- Select Subscriptions from the submenu list.
- Subscriptions typically appears as the third or fourth option below "Password & Security" or "iCloud+".
- This displays all active and recently cancelled subscriptions linked to your Apple ID.
Step four: locate Hum in your active subscriptions
- Scroll through the list to find Hum.
- If Hum does not appear, your subscription may not be active or may be managed through another payment method.
- Tap Hum when you locate it in the list.
Step five: cancel your subscription
- Tap Cancel Subscription when the subscription details appear.
- Apple will present a confirmation dialogue asking you to confirm your choice.
- Select Confirm or Yes to complete the cancellation.
Step six: document your cancellation
- Take a screenshot of the confirmation message or the subscription status screen showing Hum as "Cancelled".
- This screenshot serves as proof of cancellation and protects you if the app store or Hum charges you again in error.
- Store this screenshot securely in your phone's photo library or a cloud backup.
How to cancel Hum on android devices
If you subscribed through the Google Play Store on an Android phone or tablet, follow this process to cancel your Hum subscription.
Step one: open the google play store app
- Tap the Google Play Store icon on your home screen or app drawer.
- The icon typically displays a coloured triangle or "Play" symbol.
Step two: access your account menu
- Tap your profile icon in the top-right corner of the Play Store.
- This opens a dropdown menu with account options.
Step three: navigate to subscriptions
- Select Manage subscriptions from the menu.
- You will see a list of all active subscriptions linked to your Google account.
Step four: select Hum
- Tap Hum in the subscriptions list.
- The subscription details page will open, showing your billing cycle, renewal date, and cost.
Step five: complete the cancellation
- Tap Cancel subscription.
- Google will ask you to confirm your choice and may offer retention options such as a discounted renewal rate.
- Proceed with the cancellation by selecting Cancel subscription again.
Step six: save proof of cancellation
- Take a screenshot showing Hum as cancelled or the confirmation message displayed by Google Play.
- Store this image securely as evidence that you cancelled on the correct date.
What happens after you cancel Hum
Understanding the timeline of your access and billing after cancellation prevents confusion and protects you from unexpected charges.
Access retention and billing cessation
Once you cancel Hum, you retain access to premium features until the end of your current billing cycle. If you are mid-way through a monthly billing period, you continue to have full access until that 30-day period expires. If you're on an annual plan, you maintain access until the 12-month period ends. However, your app store account will not renew the subscription automatically when the current cycle ends, and no further charges will appear on your payment method after that date.
Verification of cancellation status
Return to your app store (Apple Settings or Google Play Store) within 3 to 5 days of cancellation to verify that Hum no longer appears in your active subscriptions list. If Hum still shows as active after this window, contact your app store's customer support immediately. Yafee advises taking screenshots of your cancellation confirmation and any follow-up verification, as this evidence protects you if disputes arise about billing.
Refunds and reclaiming overpaid amounts
You may be entitled to a refund if you cancel within a specific timeframe or if the app store or Hum charges you after your cancellation request.
Refund eligibility and timeframes
Apple and Google offer different refund policies for digital subscriptions. Apple typically allows refunds within 14 days of accidental renewal or if you request a refund shortly after a charge (within 30 days of the billing date). Google Play Store offers similar protections but may process refund requests up to 48 hours after a charge. If you cancel mid-cycle, you generally forfeit a refund for the remaining access period, as you have already received the service benefit.
How to request a refund
To request a refund for any erroneous charge or accidental renewal after your cancellation:
- Log in to your Apple ID account (via apple.com or Settings) or Google Play account (via play.google.com).
- Navigate to your purchase history or order history.
- Locate the Hum charge in question.
- Tap or click on the transaction to view its details.
- Select Report a Problem or Request a Refund.
- Explain that you cancelled your subscription and the charge should not have been processed.
- Submit your refund request with supporting documentation (your cancellation screenshot).
- The app store will review your request within 1 to 5 business days.
- Monitor your email for a decision.
- If approved, the refund will be returned to your original payment method within 5 to 10 business days.
Escalation if your refund is denied
If Apple or Google denies your refund request without justification, you may file a complaint with the Central Consumer Protection Authority (CCPA) under Section 18 of the Consumer Protection Act, 2019. Yafee recommends filing a formal complaint if the app store refuses a legitimate refund claim, as the CCPA has authority over digital service providers and can order refunds for unfair trade practices. You may also dispute the charge with your bank or credit card issuer if you used a card to pay for the subscription.
Common mistakes that prevent successful cancellation
Cancellation is straightforward if you follow the correct procedure, but several common errors can delay or block your request.
Attempting to cancel within the Hum app
Many users mistakenly search for a "Cancel Subscription" button within the Hum app itself. Apple and Google handle all subscription management through their own platforms, not through the app. The Hum app cannot process your cancellation; only your app store can. Always cancel through Settings (iOS) or Google Play Store (Android) to ensure the request is processed correctly.
Failing to document your cancellation
If you do not take a screenshot of your cancellation confirmation, you have no proof that you cancelled on a specific date. If the app store or Hum charges you again, you'll struggle to dispute the charge without timestamped evidence. Screenshot your confirmation immediately after cancelling, even if the process feels straightforward.
Cancelling on the wrong app store
If you subscribed through Google Play but attempt to cancel through Apple Settings (or vice versa), your cancellation request will fail because the subscription is not linked to that platform. Verify which app store your Hum subscription is active on by checking your subscription list before you attempt cancellation.
Assuming cancellation means instant access loss
You do not lose access to Hum immediately after cancelling. You retain access until your current billing cycle ends. If you cancel mid-month, you've already paid for that month and should use the remaining time. Only when the renewal date passes will your access terminate.
Avoiding subscription traps and protecting yourself
Several practices can help you avoid accidental re-subscription or unauthorized charges in the future.
Enable app store notifications
Configure your Apple ID or Google account to send you email notifications before each renewal. Enable these alerts by accessing your app store account settings and selecting Notifications or Billing Alerts. You'll receive an email 3 days before your renewal date, giving you time to cancel if you change your mind.
Review your app store subscriptions monthly
Dedicate 5 minutes each month to reviewing your active subscriptions in Settings or Google Play. This habit catches forgotten subscriptions or unauthorized charges quickly. If you spot a charge you don't recognize, file a refund request or complaint immediately.
Use a dedicated payment method
If possible, link a separate debit card or prepaid card to your app store account rather than your primary credit card. This isolates subscription charges and makes monitoring easier. Alternatively, request that your bank issue a virtual card number for app store payments, which you can disable if disputes arise.
Cancellation checklist and timeline
This checklist ensures you complete every step and retain proof of cancellation.
| Action | Timing | Status |
|---|---|---|
| Decide to cancel Hum | Before your next renewal date | Start here |
| Access your app store settings (Apple or Google) | Immediately | Navigate to subscriptions |
| Locate Hum and tap Cancel Subscription | Within 5 minutes | Confirm cancellation |
| Take a screenshot of the confirmation | Immediately after confirmation | Save proof |
| Verify cancellation appears in your app store after 3-5 days | 3 to 5 business days | Check subscription status |
| Monitor your payment method for the next charge | Up to renewal date + 2 days | Confirm no charge occurs |
Comparison: keep Hum versus cancel Hum
This table helps you weigh whether cancellation is the right choice for your wellness routine and budget.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost | ₹499-₹4,999 annually | ₹0; stop all charges |
| Content access | Full unlimited access to meditations and CBT/DBT modules | Access ends at current cycle end; no premium features after |
| Commitment level | Ideal if you use Hum 3+ times weekly | Better if you've lost interest or tried alternatives |
| Refund potential | No refund (service actively used) | Possible refund only if charged in error after cancellation |
| Best for | Active users committed to daily wellness | Inactive or budget-conscious users |
When to escalate and how to contact consumer authorities
If Hum or your app store refuses to honour your cancellation or process a refund despite your valid request, formal escalation protects your consumer rights under Indian law.
Filing a complaint with your app store
Begin with the app store directly. In Apple ID Settings, navigate to Subscriptions, locate Hum, and select Report a Problem. In Google Play Store, access your purchase history, find the Hum transaction, and select Report a Problem. Explain your cancellation clearly and attach screenshots. The app store typically responds within 5 to 7 business days.
Escalating to the central consumer protection authority
If the app store fails to respond or denies your claim unjustly, you may file a formal complaint with the CCPA under the Consumer Protection Act, 2019. Visit ccpa.gov.in and complete the online complaint form. You will need your transaction history, cancellation screenshots, and a description of how Hum or the app store violated your consumer rights. The CCPA investigates complaints and can order refunds, compensation, and penalties against the service provider.
State consumer commission alternative
You may also approach your state's consumer commission if the app store is headquartered in that state. State commissions handle complaints under the same Consumer Protection Act, 2019, and often process cases faster than the national CCPA. Yafee recommends keeping all documentation organized and submitting your complaint within two years of the disputed charge, as this is the statute of limitations for consumer complaints in India.
Final steps and next actions
Cancelling Hum is a straightforward process when you follow the correct app store procedure, document your actions, and understand your legal protections. Whether you're cancelling because the content no longer serves your wellness goals, your budget has shifted, or you've found an alternative app, the Consumer Protection Act, 2019 ensures that the app store must process your cancellation promptly and cease charges immediately. Yafee has helped thousands of consumers cancel subscriptions safely and recover erroneous charges by following this exact framework. Return to your app store subscriptions list within one week to confirm Hum has been removed, monitor your next billing date to ensure no charge occurs, and retain your cancellation screenshots for at least 12 months in case a dispute arises. If the app store or Hum continues to charge you or refuses a legitimate refund, escalate to the CCPA or your state consumer commission-your consumer standing is protected by law.
Hum subscription service address: Contact Hum's customer support through the app or visit their privacy and contact page within the app settings. For escalation, the CCPA can be reached at ccpa.gov.in or by filing a complaint directly with your state's consumer protection department.
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