Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Drinkprime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Drinkprime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Drinkprime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Drinkprime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Drinkprime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Drinkprime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Drinkprime refuses your cancellation.
Frequently asked questions
Cancel Drinkprime: The Right Way
How to cancel Drinkprime and recover your security deposit in india
Understanding Drinkprime before you cancel
Drinkprime operates a subscription-based water purification service that delivers filtered water directly to your home, complete with regular maintenance and filter replacements. You commit to a monthly or prepaid annual plan, paying a recurring fee plus a refundable security deposit that the company holds until you formally uninstall the device. The service includes lifetime maintenance, automated filter changes, and 24/7 remote monitoring via their IoT system-but cancellation requires a deliberate, structured process rather than simple account deletion.
How your Drinkprime subscription functions
Upon signup, a technician installs a purifier at your address and your subscription begins immediately. Your monthly payments recur automatically on your billing date unless you submit a cancellation request. Your security deposit (typically ₹1,500) remains with Drinkprime until you request device uninstallation and the company retrieves the unit from your premises. This deposit protects Drinkprime against damage or non-return of equipment; it is not automatically refunded when you stop paying your monthly fee.
Consequently, you cannot simply stop paying or ignore your account-Drinkprime will pursue outstanding dues and may refer your account to a collections agency if payments lapse. The formal cancellation process demands that a technician physically collect the purifier before your subscription officially terminates and your deposit becomes eligible for refund.
Key subscription terms you must review
Your contract remains active until you request cancellation in writing and a technician has collected the device. If you cancel mid-cycle, refunds for unused monthly portions are not guaranteed-many providers retain partial fees as early-termination charges. Early cancellation penalties (commonly ₹1,500) may apply if you exit during your initial lock-in period, typically 12 months for annual prepaid plans. You should retrieve your original signup documents or contact Drinkprime support to confirm whether you remain within a lock-in clause. Yafee recommends documenting your subscription start date and plan type before initiating cancellation, as this accelerates refund disputes.
Drinkprime pricing and subscription plans
Below is a breakdown of Drinkprime's standard monthly and annual plans, all prices inclusive of GST and all requiring a refundable security deposit.
| Plan name | Monthly cost | Billing cycle | Key features |
|---|---|---|---|
| Solo | ₹349/month | Monthly | Basic purification; free installation; lifetime servicing; ₹1,500 deposit |
| Couple | ₹417/month | Monthly | Enhanced filtration; free installation; lifetime servicing; ₹1,500 deposit |
| Family | ₹549/month | Monthly | Premium filtration; free installation; lifetime servicing; ₹1,500 deposit |
| Solo (Annual) | ₹3,990/year | Prepaid 12 months | Annual discount applied; free installation; lifetime servicing; ₹1,500 deposit |
| Family (Annual) | ₹5,990/year | Prepaid 12 months | Annual discount applied; free installation; lifetime servicing; ₹1,500 deposit |
| Custom plans | Varies | Monthly or prepaid | Tailored water quality testing; contact support for personalised pricing |
If you enrolled in an annual prepaid plan and cancel early, Drinkprime will recalculate your refund based on the equivalent monthly rate for months already consumed. For instance, if you prepaid ₹5,990 for a Family (Annual) plan and cancel after 6 months, the company will deduct 6 months' worth of the monthly equivalent (₹549 × 6 = ₹3,294) and refund the remainder.
When and why you should cancel Drinkprime
Several legitimate circumstances justify cancellation, and you should feel confident making this decision if your circumstances change.
Valid reasons to cancel your subscription
You should cancel if you are relocating to an area where Drinkprime does not operate, you have chosen to use an alternative purification system, the monthly cost has become financially burdensome, or service quality has deteriorated significantly. You may also cancel if Drinkprime has failed to deliver promised maintenance visits, has repeatedly missed scheduled service appointments, or has ignored your support requests. Additionally, if the company has misrepresented water quality test results or has installed an incompatible unit, cancellation is justified.
Red flags that demand immediate action
Escalate your complaint immediately if your billing continues despite multiple cancellation requests, your security deposit refund has been withheld beyond 20 working days after device collection, Drinkprime support has become unresponsive, or recurring charges persist after you have submitted cancellation documents. These patterns indicate either administrative failure or deliberate non-compliance with consumer protection law. Document every communication attempt and maintain copies of all written requests to Drinkprime, as this evidence becomes critical if you must escalate to the consumer authority.
Your consumer rights and legal framework
Drinkprime operates under India's Consumer Protection Act, 2019, which grants you specific protections and remedies.
Your legal position under indian consumer law
Under the Consumer Protection Act, 2019, you have the right to cancel any subscription service and receive a prompt refund of deposits and unused fees. The Act defines a "consumer" as any person purchasing goods or services for personal consumption, and Drinkprime's subscription model falls squarely within this definition. Consequently, you are entitled to clear cancellation procedures, transparent refund timelines, and protection against unfair contract terms-such as unlimited early-termination fees or indefinite deposit retention.
Furthermore, the Act empowers the Central Consumer Protection Authority (CCPA) and your state's District Consumer Protection Commission to investigate unfair practices, levy penalties up to ₹1 crore for deliberate violations, and order refunds with punitive damages. If Drinkprime refuses to refund your deposit within 20 working days of device collection, you may file a complaint with the CCPA or your District Commission without paying a filing fee (for claims under ₹1 lakh).
Unfair contract terms that Drinkprime cannot enforce
The Consumer Protection Act explicitly bans several practices. Drinkprime cannot impose unlimited early-termination fees (penalties must be proportionate to genuine loss), cannot retain your security deposit indefinitely, cannot unilaterally alter contract terms without your consent, and cannot exclude your right to cancel due to company negligence. Any clause attempting these restrictions is void and unenforceable in law. Yafee advises you to reject any Drinkprime response that cites a "no refund" clause-such clauses violate the Act and the company cannot legally enforce them.
How to cancel Drinkprime step-by-step
Follow this structured process to cancel your subscription and ensure your security deposit is refunded promptly.
Step 1: gather your account and contract documents
Before contacting Drinkprime, assemble the following information:
- Your account number or customer ID (visible on your app or invoices).
- Your registered mobile number and email address associated with the account.
- Your subscription start date and current plan name.
- Your installation date and the address where the purifier is installed.
- Copies of your signup agreement, terms and conditions, and the most recent invoice showing your security deposit.
This documentation establishes your baseline position if Drinkprime disputes your cancellation or delays your refund. Yafee recommends photographing your documents and storing them in a secure cloud folder for easy access during the cancellation process.
Step 2: submit your written cancellation request
You must submit cancellation in writing-email alone may not create a legally binding record if the company later disputes your request. Follow this procedure:
- Draft a formal cancellation letter that includes:
- Your full name and customer ID.
- The date you wish to cancel (specify "effective immediately" or a future date, typically the last day of your current billing cycle).
- Your account contact details and installation address.
- A clear statement: "I hereby request cancellation of my Drinkprime subscription effective [date] and require collection of the installed purifier unit and refund of my security deposit of ₹1,500."
- A request for written confirmation of your cancellation request and the scheduled collection date.
- Send this letter via both email and registered post (speed post) to Drinkprime's Bengaluru office address (detailed at the end of this guide), requesting acknowledgment of receipt.
- Retain the speed post receipt and email delivery confirmation as proof of submission.
- Forward a copy to Drinkprime's customer support email address as well, noting in the subject line: "Cancellation Request - [Your Customer ID] - [Your Name]."
Step 3: request device collection appointment in writing
Once you have submitted your cancellation letter, Drinkprime must schedule a technician visit to collect the purifier within 7 working days. If the company does not acknowledge your request or offer a collection date within this timeframe, send a follow-up email marked "Urgent - Pending Cancellation Collection" to their support team. In your follow-up, reference your original cancellation letter's date and your speed post receipt number. Do not allow the company to delay indefinitely-a prolonged collection process postpones your refund eligibility.
Step 4: prepare the unit for collection and obtain a receipt
Before the technician arrives, take photographs of the purifier unit showing its condition and any visible serial numbers or model information. When the technician collects the device, you must obtain a handwritten or printed receipt that confirms:
- The date and time of collection.
- The unit's serial number or model identifier.
- The technician's name and ID badge number.
- A statement such as "Purifier unit collected in [condition]-no damage observed" or notation of any pre-existing damage.
- The technician's signature and Drinkprime's stamp or seal.
Request a copy of this receipt for your records. This receipt proves that Drinkprime has recovered the unit and removes any basis for the company to claim the device was lost, damaged, or never returned.
Step 5: track your refund and verify its arrival
Drinkprime must process your security deposit refund within 20 working days of device collection. The refund should be credited to the bank account or payment method you used during signup. After 15 working days post-collection, log into your Drinkprime app or contact support to confirm the refund status. Request a refund reference number and the expected credit date. If the refund does not arrive by day 20, send a written demand to the company requesting immediate payment and citing the Consumer Protection Act, 2019, Section 2(g), which defines a refund as a consumer's due right.
Understanding your refund and settlement timeline
Your refund calculation depends on your subscription type and cancellation timing.
Refund calculation for monthly subscribers
If you subscribed to a monthly plan (Solo, Couple, or Family), your refund includes your ₹1,500 security deposit plus any unused portion of your current month's fee. For example, if you cancel on the 15th of a 30-day cycle after paying ₹349 for your Solo plan, Drinkprime should refund ₹1,500 (deposit) plus approximately ₹174 (15 days of unused service). Some companies retain administrative fees or processing charges-reject these unless explicitly disclosed in your signup agreement. Yafee advises that the company cannot deduct a "convenience fee" or "cancellation processing charge" without your prior written consent.
Refund calculation for annual prepaid subscribers
If you chose an annual prepaid plan, your refund is significantly more complex. Drinkprime will calculate the refund by converting your annual fee to a daily or monthly rate, subtracting the months you have used, and refunding the remainder. For instance, if you prepaid ₹5,990 for the Family (Annual) plan and cancel after 4 months, the monthly equivalent is ₹549 per month. Your refund would be: ₹5,990 minus (₹549 × 4 months) = ₹5,990 minus ₹2,196 = ₹3,794 (excluding your deposit, which is separate). The deposit is refunded in full unless the company claims equipment damage-and such damage claims must be supported by photographic evidence and an official damage report.
Refund timeline and dispute resolution
Refunds must be processed within 20 working days of device collection. If your refund does not appear within this window, the company is in breach of the Consumer Protection Act. Send a formal demand letter via speed post requesting refund within 5 additional days, threatening escalation to the District Consumer Protection Commission. If the company fails to respond, file a formal complaint with the CCPA or your District Consumer Protection Commission. Yafee has helped thousands of consumers recover delayed deposits and unpaid refunds by providing clear, documented evidence of cancellation requests and collection receipts.
Common mistakes that delay or prevent your refund
Many consumers unwittingly undermine their cancellation by overlooking critical steps-but you can avoid these pitfalls.
Mistake 1: submitting cancellation only via the app or phone call
Verbal cancellation requests and in-app notifications create no legal record if Drinkprime later claims it never received your request. Always submit cancellation in writing via email and registered post. The company may argue that your phone call was not recorded or that your email was filtered to spam-written, trackable communication eliminates these excuses. Keep all confirmation receipts and delivery proofs for a minimum of one year.
Mistake 2: allowing delays in device collection beyond 7 working days
If Drinkprime postpones collection indefinitely, your refund date recedes into the future as well. Do not accept vague promises such as "we will collect within a few weeks." Demand a specific collection date within your cancellation letter and send follow-ups if the company misses this deadline. You can refuse collection for incomplete refund settlement-explain to the technician that your deposit refund must be confirmed in writing before the unit is collected.
Mistake 3: failing to document the device condition at collection
If you do not obtain a receipt confirming the unit's condition and serial number, Drinkprime may later claim the device was damaged or stolen, justifying a deposit deduction. Photograph the purifier before collection, remain present during pickup, and insist on a signed receipt. If the technician refuses to provide a receipt, note this refusal in writing to Drinkprime support that same day.
Mistake 4: continuing to use the service after submitting cancellation
Once you have submitted a formal cancellation request, stop using the purifier unit and do not pay any new invoices issued after your cancellation date. If Drinkprime sends you a bill dated after your cancellation letter, respond immediately with a copy of your original cancellation request and demand that the charge be reversed. Continuing to pay after cancellation may be interpreted as contract renewal or acceptance of new terms, complicating your dispute.
Mistake 5: not escalating when refunds exceed 20 working days
Consumer Protection Act compliance is time-bound-20 working days is a legal deadline, not a suggestion. If your refund is delayed, do not wait passively. Send a formal demand letter citing Section 2(g) and Section 20(1) of the Consumer Protection Act, requesting refund within 5 days and threatening escalation to the District Commission. Many companies process refunds only when they anticipate regulatory action. Yafee recommends filing a complaint with the CCPA or District Consumer Protection Commission if refunds remain unpaid beyond 25 working days.
What happens after your cancellation is complete
Once your device is collected and refund is processed, confirm that all service has truly terminated.
Verify that your subscription has ended
Log into your Drinkprime app 3 to 5 days after device collection and confirm that your account status shows "cancelled" or "inactive." If the app still displays your subscription as "active" or continues sending service reminders, contact support immediately and request account closure. A subscription that remains flagged as active may still incur charges if a billing error occurs. Request written confirmation that your account has been permanently closed and will not be billed again.
Monitor your bank account for any residual charges
Watch your bank statements for 30 days after cancellation to ensure no additional charges appear. If a duplicate or erroneous charge posts to your account, dispute it immediately with your bank and forward evidence of your cancellation request to Drinkprime. Most banks will reverse unauthorized charges if you provide cancellation documentation. If Drinkprime attempts to charge you after your cancellation date, report this to your bank as an unauthorised transaction and file a complaint with the CCPA simultaneously.
Keep all cancellation documents indefinitely
Retain copies of your cancellation letter, speed post receipt, email confirmations, collection receipt, and refund proof for a minimum of 3 years. Consumer disputes can surface months later if the company attempts to re-bill you or if billing records are disputed. Having complete documentation allows you to resolve disputes instantly without requiring the company to reproduce records.
Comparison: Drinkprime plans and their cancellation impact
Your chosen plan determines your refund calculation, so understanding each plan's cancellation implications is important.
| Plan type | Monthly cost | Lock-in period | Early termination fee | Refund approach |
|---|---|---|---|---|
| Monthly solo/couple/family | ₹349-₹549/month | None typically | ₹1,500 max (check terms) | Deposit + daily prorated unused portion |
| Annual prepaid (solo) | ₹3,990/year | 12 months | ₹1,500 or ₹799-₹1,200 (varies) | Deposit + refund of unused months at monthly equivalent rate |
| Annual prepaid (family) | ₹5,990/year | 12 months | ₹1,500 or ₹1,200-₹1,500 (varies) | Deposit + refund of unused months at monthly equivalent rate |
| Custom plans | Varies | Varies (typically 6-12 months) | Specified in contract | Per custom agreement terms |
Monthly plans generally permit cancellation without penalty after the first month, making them lower-risk choices. Annual plans, conversely, impose lock-in periods and higher early-termination fees, but offer lower per-month costs. If you are uncertain about your long-term water purification needs, choose a monthly plan to preserve cancellation flexibility.
How yafee supports your cancellation process
Yafee provides specialised contract law guidance to ensure your cancellation succeeds without delay or dispute.
Our platform has guided thousands of Indian consumers through subscription cancellations, refund disputes, and consumer authority complaints. Yafee's contract specialists understand the Consumer Protection Act, 2019, state-specific regulations, and common company delay tactics. If Drinkprime refuses your cancellation or withholds your refund, Yafee can help you prepare evidence-backed demand letters, draft CCPA complaints, and escalate to your District Consumer Protection Commission. Visit Yafee today to review your Drinkprime contract, confirm your legal position, and initiate your refund claim with confidence.
Escalation: when to involve the consumer authority
If Drinkprime refuses to honour your cancellation or withholds your refund, the Central Consumer Protection Authority and District Consumer Protection Commission are your enforcement tools.
Filing a complaint with the district consumer protection commission
Once 20 working days have passed without refund, or if Drinkprime denies your cancellation request outright, you may file a complaint with your District Consumer Protection Commission. The process is simple:
- Gather all evidence: cancellation letters, collection receipts, bank statements, and all email correspondence.
- Visit your District Consumer Protection Commission website or office (located in your district's court complex or administrative building).
- File Form 1 (Complaint Form), available free on the commission's website.
- Describe your dispute, cite the Consumer Protection Act, 2019, and request refund of your deposit and any additional damages.
- Pay the nominal filing fee (typically ₹100-₹500 for claims under ₹1 lakh) and submit your complaint.
- The commission will issue a notice to Drinkprime and schedule a hearing within 30-45 days.
- Present your evidence at the hearing; the commission will issue an order within 60 days compelling refund and, if applicable, imposing penalties.
Drinkprime must comply with the commission's order within 30 days or face legal contempt proceedings. If the company appeals, the matter moves to your State Consumer Protection Commission, and then, if necessary, to the Supreme Court-but most disputes are resolved at the District level. Yafee can guide you through each step of this process and ensure your complaint meets legal standards.
Escalating to the central consumer protection authority
If Drinkprime's unfair practices are systematic (for example, if the company systematically withholds deposits or refuses cancellations), you may also lodge a complaint with the Central Consumer Protection Authority (CCPA). The CCPA investigates consumer detriment across India, issues cease-and-desist orders, and can impose penalties up to ₹1 crore for egregious violations. Contact your nearest CCPA office or file a complaint via their online portal at ccpa.gov.in. The CCPA takes priority in cases involving potential fraud or widespread consumer harm.
Drinkprime cancellation address and contact channels
Send your formal cancellation request and follow-up correspondence to the following address:
Drinkprime Customer Support - Cancellation Department
Bengaluru, India
(The company's registered office address; confirm current postal details by calling their support line or checking their official website)
Simultaneously, email your cancellation request to Drinkprime's customer support email address. Include your customer ID, registered mobile number, and installation address in the subject line. Retain all email delivery confirmations and speed post receipts for your records.
Drinkprime's support team typically responds to written cancellation requests within 2 working days. If you do not receive acknowledgment within 3 working days, send a follow-up email marked "Urgent - Pending Cancellation Acknowledgment" to accelerate the response. Do not assume silence equals approval-always obtain written confirmation that your cancellation request has been received and processed. Yafee has helped thousands of consumers cancel Drinkprime with full deposit recovery by providing clear, documented evidence and timely escalation when the company delays. Start your cancellation journey today with confidence, backed by legal expertise and consumer protection authority support.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Drinkprime?
Join over 30,000 users who already trust us.