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Frequently asked questions
Cancel Cricbuzz: The Right Way
How to cancel Cricbuzz and protect your consumer rights in india
What Cricbuzz is and why subscribers choose to leave
Cricbuzz stands as India's dominant digital cricket platform, delivering real-time match scores, ball-by-ball commentary, player analytics and exclusive coverage of domestic leagues, international fixtures and fantasy cricket tournaments. For millions of Indian cricket fans, it functions as the primary source for staying informed across all formats of the game.
The service operates on a freemium model. You access live scores, basic commentary and breaking news at no charge. Cricbuzz Plus, the premium tier, removes advertisements, grants access to the Fantasy Handbook, unlocks exclusive articles and delivers original cricket content for a monthly or annual fee. Many subscribers find exceptional value in this tier; others discover they no longer justify the expenditure or have switched to competing platforms.
At Yafee, we recognise that cancellation decisions deserve clarity and precision. Whether you are consolidating subscriptions, managing budget constraints or migrating to an alternative service, you warrant straightforward guidance on how to exit cleanly whilst protecting your legal position under Indian consumer law.
Cricbuzz plus pricing and subscription tiers available in india
Review the subscription options currently accessible to you before proceeding with cancellation.
| Plan name | Price (INR) | Billing cycle | Core features |
|---|---|---|---|
| Cricbuzz Plus Annual | ₹750 | 12 months | Ad-free interface, Fantasy Handbook, exclusive articles, original content |
| Cricbuzz Plus 6-month | ₹375 | 6 months | Ad-free interface, Fantasy Handbook, exclusive articles, original content |
| Cricbuzz Plus via Times Prime | ₹1,199 | 12 months | All Cricbuzz Plus features plus Times Prime membership benefits |
| Free tier | ₹0 | Ongoing | Live scores, basic commentary, news updates, player statistics |
Essential questions to ask before you cancel
Cancellation is typically irreversible unless you resubscribe, so pause and consider: Am I genuinely not using the ad-free experience or exclusive content? Do I regularly access the Fantasy Handbook? Is the annual fee of ₹750 incompatible with my current budget, or could I downgrade to the free tier instead?
If you subscribed through a bundle such as Times Prime, terminating Cricbuzz Plus will not cancel your entire bundle. You will retain other services whilst losing only Cricbuzz-specific benefits. Yafee has prepared detailed, step-by-step instructions tailored to every subscription method so you can proceed with confidence.
Your consumer rights under indian law and the consumer protection act
Indian consumer protection legislation grants you substantive rights that protect you if Cricbuzz fails to deliver promised services or engages in unfair practices.
Consumer protection act, 2019 and your statutory entitlements
Under the Consumer Protection Act, 2019, you possess the legal right to:
- Receive services that match the description and quality Cricbuzz advertises.
- Protection from unfair contract clauses, undisclosed charges and misleading marketing.
- Seek a refund or compensation if the service is defective, fails to perform or violates the promised terms.
- Lodge a formal complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your state if Cricbuzz refuses to act fairly.
- Escalate unresolved complaints to the State Consumer Disputes Redressal Commission or the National Commission if necessary.
Cricbuzz's generic "no refunds" policy does not supersede your statutory rights. Should the platform experience prolonged outages, crash during critical matches or breach the terms you purchased, you retain the right to file a complaint under Section 2(7) of the Act and claim damages. Yafee recommends documenting any service failures or disputes before escalation.
When to escalate to consumer redressal authorities
If Cricbuzz declines to process your cancellation, refuses a lawful refund or ignores your written request within 30 days, escalate your complaint to the District Consumer Disputes Redressal Commission in your state. File your application under Section 58 of the Consumer Protection Act, 2019, citing the specific provision of the Act Cricbuzz has violated. The DCDRC has jurisdiction to award refunds, compensation for losses and costs against the company. Your legal position strengthens when you maintain written evidence of all communication attempts with Cricbuzz.
How to cancel your Cricbuzz subscription via the mobile app
Most Cricbuzz subscribers manage their accounts through the official Android or iOS mobile application; this method remains the fastest route to cancellation.
Step 1: open the Cricbuzz app and navigate to your account
Launch the Cricbuzz app on your smartphone. Tap the profile icon, typically located in the bottom-right corner of the screen. This action opens your account dashboard where you can view your current subscription status and manage billing settings.
Step 2: access your subscription and billing information
Within the account menu, select the option labelled "Subscription", "My subscription", "Billing" or "Premium membership". Your subscription page displays your current plan, the renewal date, and the payment method linked to your account. Review this information carefully to confirm the plan you intend to cancel.
Step 3: locate and select the cancellation option
On the subscription management page, scroll to identify a button or link labelled "Cancel subscription", "Manage subscription" or "Unsubscribe". Tap this option. The app will typically prompt you to confirm your intent and may present you with a retention offer (such as a discounted renewal rate). Decline any offers if you are certain of your decision.
Step 4: confirm your cancellation request
The app will request final confirmation that you wish to cancel. Read any displayed information regarding your remaining access period (you typically retain access until your current billing cycle expires) and confirm the cancellation. The app will display a confirmation message and send you an email receipt.
Step 5: verify cancellation via email confirmation
Check your registered email address for a cancellation confirmation message from Cricbuzz. This email serves as proof of your cancellation request. Retain this message for your records. If you do not receive a confirmation email within 24 hours, contact Cricbuzz support with the date and time of your cancellation attempt.
How to cancel your Cricbuzz subscription via the web browser
If you prefer to manage your subscription from a desktop or laptop computer, you can cancel through Cricbuzz's official website using the same process as the mobile app.
Step 1: log in to your Cricbuzz account on the website
Visit the Cricbuzz website at cricbuzz.com. Click the "Login" button, typically positioned in the top-right corner. Enter your email address and password, then select "Sign in". If you use a social media account (Google, Facebook or Apple ID) to access Cricbuzz, select the corresponding login method instead.
Step 2: access the account settings menu
Once logged in, click your profile name or avatar, usually displayed in the top navigation bar. A dropdown menu will appear. Select "Account settings", "Profile settings" or "My account" to open your account management page.
Step 3: navigate to your subscription details
Within the account settings, locate and click the "Subscription", "Memberships", "Billing" or "Premium" tab. This page displays your active subscriptions, renewal dates, and linked payment methods. Identify the Cricbuzz Plus subscription you wish to cancel.
Step 4: cancel the subscription
Adjacent to your Cricbuzz Plus subscription, you will see options to manage your plan. Click "Cancel subscription", "Unsubscribe" or "Remove". The system will ask you to confirm your cancellation and may offer a retention discount. Proceed with the cancellation if you are certain of your choice.
Step 5: download and save your cancellation confirmation
After confirming cancellation, the website will display a confirmation message on screen. Take a screenshot or note the confirmation reference number. Cricbuzz will also send a confirmation email to your registered address within 24 hours. Save this email as proof of cancellation for your records and for future dispute resolution if required.
How to cancel if you subscribed through times prime or a third-party platform
If you purchased Cricbuzz Plus as part of a Times Prime bundle or through another third-party service, cancellation procedures differ from direct Cricbuzz subscriptions.
Cancellation via times prime membership
If Cricbuzz Plus is bundled within your Times Prime subscription, you must cancel through the Times Prime platform, not directly through Cricbuzz. Log in to your Times Prime account on timesprimes.com, navigate to "My subscriptions" or "Membership details", and select the option to cancel or modify your Times Prime plan. Yafee recommends confirming with Times Prime customer support that cancelling Cricbuzz Plus will not terminate your entire Times Prime membership, which typically includes news access, OTT benefits and lifestyle services.
Cancellation via google play store or apple app store
If you subscribed through the Google Play Store or Apple App Store, you must cancel through the respective app store platform, not through Cricbuzz directly. Your payment method and subscription management are controlled by the store, not by Cricbuzz. Follow these procedures: For Google Play Store, open the Play Store app, tap your profile icon, select "Manage subscriptions", identify "Cricbuzz", and tap "Cancel subscription". For Apple App Store, open the Settings app, tap your Apple ID, select "Subscriptions", find "Cricbuzz Plus", and tap "Cancel subscription".
Timeline, access and what happens after you cancel
Understanding your access timeline after cancellation helps you plan your transition to alternative services.
What happens immediately after cancellation
Upon confirming your cancellation request, Cricbuzz does not terminate your access immediately. You retain full access to Cricbuzz Plus features (ad-free browsing, exclusive articles, Fantasy Handbook) until the end of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 5th, you can use Cricbuzz Plus until the 14th without additional charges. Your final billing date marks the moment when premium features become unavailable.
Access reversion to the free tier
Once your final billing cycle expires, your account automatically downgrades to the free Cricbuzz tier. You retain the ability to watch live scores, read basic commentary, access news articles and view player statistics at no charge. Your account history, saved articles and watch lists remain intact; you lose only the premium benefits (advertisement removal, exclusive content and Fantasy Handbook access). If you decide to resubscribe to Cricbuzz Plus in the future, your account will restore these premium features immediately upon payment.
Preventing accidental resubscription
If your payment method remains linked to your Cricbuzz account, ensure that no automatic renewal occurs. Although you have cancelled, some payment platforms may attempt to recharge if Cricbuzz initiates a renewal request. Log in to your account immediately after cancellation and remove your saved payment methods, or contact your bank or payment provider to block recurring charges from Cricbuzz. Yafee recommends this precaution to avoid unintended charges after your cancellation.
Refund eligibility and how to request a refund
Cricbuzz's standard refund policy is restrictive, but Indian consumer law grants you refund rights under specific circumstances.
When Cricbuzz may refuse a refund
If you cancel during your active billing cycle, Cricbuzz will typically deny a refund for the unused portion of your subscription. Their terms classify subscriptions as non-refundable once purchased. This position aligns with standard industry practice for digital services, where the consumer receives immediate access to all premium features regardless of actual usage. You do, however, retain full access to all Cricbuzz Plus benefits until your cycle expires, which represents your economic compensation for the fee paid.
When you can legally demand a refund under consumer law
The Consumer Protection Act, 2019 permits you to seek a refund in these circumstances:
- Cricbuzz fails to provide the service (extended platform outages, permanent feature removal, or complete unavailability of promised content).
- The service you received was materially defective or substantially different from what was advertised (for example, live scores not updating, exclusive articles not accessible, or advertisements appearing despite ad-free membership).
- Cricbuzz engages in unfair contract terms, such as charging your payment method without consent after you cancelled or imposing hidden charges not disclosed at purchase.
- You cancelled within a statutory cooling-off period if Cricbuzz sold the subscription through unsolicited marketing or misleading promotional campaigns.
How to request a refund formally
If you believe you qualify for a refund under consumer law, write a formal letter to Cricbuzz's customer support team. Address your letter to the registered office (detailed in the final section of this guide). State the specific reason for your refund request, cite the Consumer Protection Act, 2019, attach screenshots or documentation of any service failure, and specify the refund amount you seek. Retain copies of all correspondence. If Cricbuzz declines your refund request, file a complaint with your District Consumer Disputes Redressal Commission (DCDRC) within 2 years of the transaction date. The DCDRC can award refunds plus compensation for loss and mental agitation.
Common mistakes to avoid when cancelling Cricbuzz
Cancellation is straightforward, but several pitfalls can complicate the process; awareness helps you navigate these cleanly.
Mistake 1: cancelling without first documenting your subscription details
Before you cancel, take a screenshot of your subscription page showing your plan, renewal date, billing amount and payment method. This record proves your subscription status and billing history if a dispute arises later (for example, if Cricbuzz charges you after cancellation or denies your cancellation request). Without this documentation, you lack evidence if you need to escalate to a consumer authority.
Mistake 2: assuming cancellation is complete without confirming via email
Many subscribers cancel through the app or website but fail to check for the confirmation email Cricbuzz sends within 24 hours. Without this confirmation, you cannot prove you cancelled if Cricbuzz claims no cancellation occurred and continues charging your payment method. Immediately after cancellation, verify your email inbox (and spam folder) for the confirmation message. If it does not arrive within 24 hours, contact Cricbuzz support with proof of your cancellation attempt.
Mistake 3: not removing your payment method after cancellation
Leaving your credit card or UPI account linked to your Cricbuzz account after cancellation exposes you to accidental recharges. When your cancellation period expires, Cricbuzz may attempt to renew your subscription automatically. Prevent this by deleting your saved payment method from your Cricbuzz account settings immediately after confirming cancellation.
Mistake 4: cancelling via customer support email without a written confirmation
If you request cancellation via email to Cricbuzz's support team, insist on a written confirmation email from their support team acknowledging your cancellation request, the date received, and the expected effective date. Without this, support may claim they never received your email or deny processing your request. Written email trails protect your legal position.
Mistake 5: failing to export or save your account data before cancellation
If you use Cricbuzz's Fantasy Handbook or save articles within the app, download or screenshot this content before your subscription expires. Once you downgrade to the free tier, you may lose access to saved premium content. Yafee recommends exporting any fantasy league data or bookmarks you wish to retain for future reference.
Comparison: Cricbuzz plus versus alternative cricket platforms in india
Before finalising your cancellation, review comparable services to ensure your transition aligns with your needs.
| Platform | Annual cost (INR) | Ad-free experience | Exclusive content | Live score updates |
|---|---|---|---|---|
| Cricbuzz Plus | ₹750 | Yes | Yes (articles, originals) | Real-time |
| ESPN Cricinfo | Free | No (supported by ads) | Some news and analysis | Real-time |
| JioTV (via JioFiber) | Variable (bundled) | Depends on plan | Live match broadcasts | Real-time |
| Star Sports app | Free or bundled | No (ad-supported) | Live coverage | Real-time |
| Sony Liv | ₹299-₹999/year | Varies | Live matches, documentaries | Real-time |
Deciding whether to cancel or downgrade
If your primary reason for cancelling is cost, consider downgrading to the free Cricbuzz tier rather than leaving entirely. The free version provides live scores, match commentary, player statistics and news-the core features most users access. You lose ad-free browsing and exclusive articles, but retain access to all critical match information at no charge. This approach preserves your Cricbuzz account and allows you to resubscribe to Cricbuzz Plus whenever your budget permits.
Your legal position: rights and protections if Cricbuzz refuses to cancel
Cricbuzz must honour your cancellation request without delay, resistance or additional charges. If the company declines to cancel, continues charging after you cancel, or disputes your cancellation, your legal position under Indian law is strong.
The Consumer Protection Act, 2019 explicitly protects your right to terminate services. Section 2(7) of the Act defines "consumer" as any natural person who purchases goods or services for personal use. You qualify as a consumer, and Cricbuzz is obligated to accept your cancellation request. If Cricbuzz violates this right by continuing to charge your payment method after you cancel, you can file a complaint with the DCDRC claiming wrongful recovery of subscription fees, damages for breach of contract, and compensation for mental agitation under Section 73 of the Act.
Document all communication: save cancellation confirmation emails, screenshots of your account showing cancellation requests, and records of any unauthorised charges. If Cricbuzz refuses to respond to your cancellation request within 30 days, escalate to your District Consumer Disputes Redressal Commission. The DCDRC will compel Cricbuzz to process your cancellation and refund all fees wrongfully charged, plus interest at the rate prescribed by the court.
Checklist: steps to complete your Cricbuzz cancellation with confidence
Use this checklist to ensure you have completed every step of the cancellation process correctly.
- Take a screenshot of your subscription page showing your current plan, renewal date and payment method.
- Open the Cricbuzz app or visit cricbuzz.com and log in with your account credentials.
- Navigate to your subscription or account settings page.
- Click "Cancel subscription" and confirm your cancellation request when prompted.
- Note the date and time of your cancellation and any confirmation reference number displayed.
- Check your registered email address for a Cricbuzz cancellation confirmation email within 24 hours.
- Save and print the cancellation confirmation email for your records.
- Log back into your account and verify that your subscription status now shows as "Cancelled" or "Active until [date]".
- Remove your payment method from your Cricbuzz account to prevent accidental recharges.
- If you cancelled via Times Prime or Google Play Store, verify cancellation through that platform as well.
- Monitor your bank or payment app for any unauthorised charges from Cricbuzz in the weeks following cancellation.
- If no cancellation confirmation email arrives within 24 hours, contact Cricbuzz support with your cancellation date and request written confirmation.
Contact information and escalation addresses for Cricbuzz disputes
If Cricbuzz does not respond to your cancellation request or denies your refund claim, contact them using the official channels listed below, then escalate to the appropriate consumer authority in your state.
Cricbuzz contact details
Cricbuzz Platforms Limited maintains the following contact addresses and channels for customer support:
- Email: [email protected] (for subscription and billing queries)
- Registered office: Cricbuzz Platforms Limited, Bangalore, India (exact address available in Cricbuzz's Terms of Service and Privacy Policy)
- In-app support: Open the Cricbuzz app, navigate to Settings, and select "Help" or "Support" to access live chat or submit support tickets
Send all formal cancellation requests and refund claims in writing to [email protected]. State your full account details, subscription plan, cancellation date and the reason for your request. Request a written acknowledgment of receipt within 48 hours.
Escalation to consumer authorities
If Cricbuzz fails to respond within 30 days or refuses your cancellation request, file a complaint with the District Consumer Disputes Redressal Commission in your state. Visit your state consumer department's official website to identify the DCDRC office covering your district. You can file your complaint online or in person. Cite the Consumer Protection Act, 2019, Section 2(7) and Section 58, and attach all supporting documents (screenshots, emails, payment receipts). The DCDRC will issue a notice to Cricbuzz and schedule a hearing. If the DCDRC rules in your favour, Cricbuzz must comply with the order or face additional penalties.
Yafee has helped thousands of consumers cancel subscriptions, resolve billing disputes and recover unauthorised charges through clear procedural guidance and legal expertise. If you encounter resistance from Cricbuzz during your cancellation, Yafee's resources on consumer rights and formal escalation procedures equip you with the knowledge to assert your position confidently. Your right to cancel is absolute under Indian law, and Yafee remains committed to empowering you with transparent, actionable guidance every step of the way.