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Frequently asked questions
Cancel Craft Gin Club: Step-by-Step Guide
How to cancel Craft Gin Club: step-by-step guide for indian members
What is Craft Gin Club
Craft Gin Club is a UK-based subscription service that delivers curated artisanal gins, premium mixers, and tasting accessories to your door each month. The service pairs each selection with detailed flavour notes and pairing recommendations, transforming your home into a gin-discovery experience. For Indian members, this represents access to premium spirits and limited-edition releases that are often difficult to source locally.
How the subscription operates
Your membership renews automatically every month unless you submit a cancellation request before your next billing date. Craft Gin Club offers two main subscription tiers: a Standard monthly box and an optional Thirst Class tier for members seeking exclusive, limited-edition selections. Both operate on a month-to-month cycle, meaning you commit only to the current billing period at a time. Your next renewal date appears on your order confirmation email and billing statement.
Why members cancel Craft Gin Club
Subscription services sometimes no longer align with your budget, taste preferences, or lifestyle. You may have discovered alternative gin sources, reduced your alcohol consumption, or simply wish to pause temporarily. Yafee recognises that cancellation is a straightforward consumer right, not a penalty. You have full legal authority to stop your subscription at any time, and this guide walks you through the exact process.
Understanding your cancellation rights in india
Indian consumer law provides robust protections for all subscription services, including those operated by international companies like Craft Gin Club.
Consumer protection act, 2019 and your legal position
India's Consumer Protection Act (2019) covers all services purchased by Indian consumers, including online and international subscriptions. This legislation protects you against unfair trade practices, deficient service delivery, and non-compliance with cancellation requests. Your legal position is clear: you have the right to cancel without providing a reason, to receive written confirmation of cancellation, and to dispute any charges that appear after you have requested to stop.
Your legal position: You do not require permission or justification to cancel a subscription service. Craft Gin Club must honour your cancellation request within a reasonable timeframe and must cease all recurring charges from your next billing cycle. If the company fails to do so, you retain the right to lodge a formal complaint with India's consumer protection authorities.
Consumer protection authorities and your escalation route
If Craft Gin Club refuses to cancel, overcharges you after cancellation, or fails to provide written confirmation, you can escalate your complaint to:
- Your local District Consumer Disputes Redressal Commission (DCDRC) for disputes under 1 crore rupees
- The National Consumer Helpline (toll-free: 1800-11-4000) for immediate guidance and mediation
- The online National Consumer Disputes Redressal Commission (NCDRC) portal for formal complaint filing
Yafee recommends keeping all cancellation correspondence-including email confirmations, timestamps, and screenshots-to support any formal complaint if needed. In practice, most subscription companies comply promptly once you submit a written cancellation request.
Craft Gin Club pricing and billing cycle
Craft Gin Club charges in British Pounds (GBP), so your actual monthly cost in Indian Rupees (INR) varies with currency exchange rates.
Current subscription tiers and what you pay
| Plan type | Billing cycle | What you receive | Cancellation policy |
|---|---|---|---|
| Standard monthly subscription | Automatic monthly renewal | One curated gin bottle, premium mixer, snacks, tasting notes, pairing guide | Cancel anytime via email; stops renewal on next billing date |
| Thirst Class tier | Automatic monthly renewal | Premium limited-edition gin, exclusive accessories, tasting masterclass access, curated snacks | 14-day cooling-off period applies; partial refund available if product opened |
To identify your current tier and exact billing amount, check your most recent order confirmation email or your bank statement under the GBP charge. If your billing date or tier is unclear, contact Craft Gin Club at [email protected] and request written confirmation of your subscription details and next renewal date. Yafee advises noting this information before you submit your cancellation request, so you have proof of the terms you're cancelling.
Why you might choose to cancel
Common reasons for cancellation include budget constraints, changing taste preferences, accumulated unused boxes, preference for purchasing gin independently, or a temporary pause in your subscription interests. None of these require explanation to Craft Gin Club. Your decision to cancel is sufficient grounds to end your subscription immediately.
Questions to ask yourself before cancelling
Consider whether you want to pause temporarily rather than cancel permanently. If you anticipate restarting your subscription in the future, you may prefer to contact Craft Gin Club and request a suspension option rather than a full cancellation. However, if you are certain you wish to end your membership, proceed directly to the cancellation steps below. Yafee's guidance is that a clear, written cancellation request is always the safest approach-suspension terms can be unclear, whereas cancellation is permanent and unambiguous.
How to cancel Craft Gin Club: step-by-step procedure
Craft Gin Club operates a single cancellation channel: email communication to their UK membership team. Follow these steps to ensure your cancellation is processed and confirmed.
Step 1: gather your account information
Before you contact Craft Gin Club, collect the following details from your account:
- Your full name as it appears on your subscription account
- Your email address registered with Craft Gin Club
- Your most recent order confirmation number or invoice number (visible on your billing email or bank statement)
- Your next scheduled billing date
- Your current subscription tier (Standard or Thirst Class)
Having this information ready means you can reference your exact account in your cancellation email, reducing the risk of processing delays or errors.
Step 2: compose your cancellation email
Draft an email to [email protected] with a clear subject line and straightforward body text. Use this template:
Subject: Membership Cancellation Request - [Your Full Name]
Dear Craft Gin Club,
I am writing to request immediate cancellation of my Craft Gin Club subscription effective from my next billing date on [INSERT DATE]. My account email is [YOUR EMAIL] and my most recent order number is [INSERT NUMBER].
I request written confirmation of this cancellation and confirmation that no further charges will be applied to my payment method.
Thank you.
[Your Full Name]
Keep this email straightforward and factual. You do not need to provide reasons for your cancellation. Clarity and specificity reduce the chance of miscommunication.
Step 3: submit your cancellation request
Send your email to [email protected]. Include all account details noted in Step 1. Yafee recommends sending this email at least 5 business days before your next scheduled billing date to allow processing time. Use your email provider's read-receipt or delivery-confirmation feature if available, so you have proof that Craft Gin Club received your request.
Step 4: monitor for confirmation
Craft Gin Club should respond within 2-3 business days. Their response should include written confirmation that:
- Your subscription cancellation has been processed
- Your specific cancellation date
- Confirmation that no further charges will be applied
If you do not receive a response within 5 business days, send a follow-up email referencing your original request and requesting urgent acknowledgement.
Step 5: verify your cancellation on your next billing date
Check your bank or credit-card statement on or shortly after your next scheduled billing date. Confirm that no charge from Craft Gin Club appears. If you see a charge after your cancellation request, this constitutes a breach of the Consumer Protection Act (2019). Document the charge immediately with a screenshot and proceed to the dispute process outlined below.
What happens after your cancellation is confirmed
Once Craft Gin Club confirms your cancellation, you have completed the process. You may receive a final delivery if your cancellation occurs after your next box has been dispatched, but no further charges should appear.
Handling any post-cancellation charges
If a charge appears on your payment method after you have submitted and received confirmation of your cancellation request, this is a breach of your consumer rights under the Consumer Protection Act (2019). Take the following steps:
- Screenshot or download your cancellation confirmation email from Craft Gin Club
- Screenshot or print your bank or credit-card statement showing the unauthorised charge
- Contact your bank or credit-card issuer immediately and report the charge as unauthorised, referencing your cancellation request
- Request a chargeback or refund through your payment provider
- If your bank does not resolve this within 30 days, file a formal complaint with the National Consumer Disputes Redressal Commission online portal, attaching all screenshots and correspondence
In the vast majority of cases, payment providers reverse unauthorised charges within 10-15 business days. Yafee's experience shows that subscription companies respond immediately to chargeback notifications from banks and refund customers promptly to avoid payment processing penalties.
Your right to a refund
Under the Consumer Protection Act (2019), you are entitled to a refund if Craft Gin Club continues to charge you after you have submitted a written cancellation request. You are also entitled to a refund if your subscription was charged without your explicit ongoing consent, or if the service was materially different from what was promised.
For pre-paid subscriptions (rare with monthly plans), you may claim a pro-rata refund for the unused portion of any pre-paid period. Contact [email protected] with your refund request, referencing your cancellation date and the disputed charge. If Craft Gin Club refuses, escalate to the National Consumer Helpline (1800-11-4000) or file a complaint on the NCDRC portal.
Common cancellation mistakes to avoid
Cancellation is straightforward, but a few preventable errors can delay your process or leave you without proof of your request. Yafee highlights these pitfalls so you stay protected throughout.
Relying on account deletion instead of cancellation
Do not assume that deleting your Craft Gin Club account stops your subscription. Many services continue charging even after account deletion. Always send an explicit cancellation email to [email protected]. Cancellation is a separate, documented action-account deletion is not a substitute.
Cancelling too close to your billing date
Submit your cancellation request at least 5-7 business days before your next billing date. If you cancel within 1-2 days of renewal, automated systems may process your charge before your cancellation is actioned. If this happens, request an immediate refund and ask Craft Gin Club to adjust their system to reflect your earlier cancellation date.
Not keeping copies of your cancellation email
Always save your cancellation email and Craft Gin Club's confirmation response. If a dispute arises or a charge reappears, you will need proof of your request. Yafee recommends taking screenshots of both emails and your sent folder timestamp as additional backup.
Assuming you are not liable for a scheduled box
If your cancellation is processed after your final box has been dispatched (but before arrival), you may still receive and be charged for that box. Accept the delivery, then request a refund immediately, citing your cancellation request date. If the box was dispatched before your cancellation was processed, Craft Gin Club may not refund the charge, but they will not send you another box.
Cancellation checklist
Use this checklist to confirm you have completed every step correctly:
- Account information collected: Full name, email, order number, billing date, subscription tier noted
- Cancellation email drafted: Clear subject line, account details included, no unnecessary explanation
- Email sent to correct address: [email protected] confirmed
- Sent within 5-7 days of billing date: Timing verified to allow processing
- Confirmation email received and saved: Screenshots taken, filing system created
- Billing date monitored: Bank statement checked for any unauthorised charge
- No subsequent charges appear: Second and third billing cycle monitored as backup
Complete all items on this checklist and you will have cancellation proof equivalent to a formal contract termination.
Contact and address information
Craft Gin Club operates from the United Kingdom and does not maintain a physical office in India. All membership correspondence-including cancellations-flows through their UK team.
Primary contact method for cancellation
Email address: [email protected]
This is your only direct cancellation channel. Craft Gin Club does not list a phone number for Indian members, so email remains the legally documented method of communication. Send your cancellation request to this address, and keep your confirmation as proof of your termination notice.
UK head office (for reference only)
Craft Gin Club operates from the United Kingdom. Indian members do not have a local address to contact. All cancellations are processed through the email address above. If Craft Gin Club fails to respond to your email cancellation request or disputes your cancellation claim, you can escalate to the National Consumer Disputes Redressal Commission in India, which has jurisdiction over all consumer services, including those provided by foreign companies to Indian residents.
Why yafee exists to help you cancel
Subscription services often rely on inertia and complicated cancellation processes to retain members. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear, legally grounded procedures that protect your rights under Indian consumer law. Our guides cut through complexity and give you the exact steps, language, and escalation routes you need.
This cancellation process is straightforward: one email, written confirmation, and verification. Yafee ensures you know your rights, the correct contact point, and what to do if Craft Gin Club fails to honour your request. Your decision to cancel is valid. Your legal protection is absolute. Follow these steps, keep your records, and you will have full cancellation closure within 5-10 business days. Yafee's mission is to make cancellation painless and transparent for every Indian consumer.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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