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CallTruth is a cloud-based call analytics platform that records, transcribes, and analyses phone conversations for sales and service teams. It uses artificial intelligence to surface coaching opportunities, track agent performance, and provide managers with detailed metrics on call quality and team productivity.
You might subscribe to CallTruth to monitor agent compliance, identify training gaps, or improve customer service outcomes. However, if the platform's cost outweighs its value for your team, lacks customisation for your workflow, or you've found a better alternative, you have the right to cancel. Cancellation in India is governed by clear consumer protections, and Yafee specialises in helping you navigate the process without losing money to unexpected recurring charges.
Teams typically cancel CallTruth because subscription costs exceed budget, the platform lacks features suited to their industry, customer support response times are slow, or they've switched to competitors like Aircall, Freshcaller, or Callytics. Whatever your reason, documenting it strengthens your position if you pursue a refund claim later.
This guide applies to billing contacts and account administrators in India with active CallTruth subscriptions. It covers direct web cancellations, app-store subscriptions, and your legal rights under Indian consumer law. If you subscribed through the Apple App Store or Google Play, separate cancellation steps apply and are outlined below.
Before you cancel, understand the legal framework that backs your position and what you can recover.
Under India's Consumer Protection Act, 2019, you have statutory rights when purchasing digital services like CallTruth. The law requires service providers to disclose subscription terms, renewal conditions, and cancellation procedures clearly and upfront. If CallTruth failed to display these terms prominently, or if the platform did not perform as advertised, you can demand cancellation and a full or partial refund.
Furthermore, if CallTruth charged you for auto-renewal without your explicit, informed consent, the charge itself is unlawful. The Reserve Bank of India (RBI) has issued explicit guidelines prohibiting merchants from charging for recurring transactions without prior written authorisation. Consequently, you can dispute any unauthorised renewal charge with your bank or payment provider and request a reversal under these RBI guidelines.
You have the right to: Cancel your subscription at any time. Recover charges for months in which the service was unavailable, unfit for purpose, or advertised falsely. Dispute auto-renewal charges through your payment provider if consent was not explicit. File a complaint with the National Consumer Helpline (1800-11-4000) or your state consumer authority if CallTruth refuses your cancellation or refund request.
Document everything: Save all emails, screenshots of billing statements, call recordings (if permitted in your state), and written refund denials. This evidence is essential if you escalate your case to a consumer protection authority.
If CallTruth's support team ignores your cancellation request, denies a refund you believe you deserve, or continues to charge you after you've requested cancellation, escalate immediately. File a formal complaint with the National Consumer Helpline (helpline number: 1800-11-4000) or approach your state's consumer protection authority. Yafee recommends submitting your complaint online via the National Consumer Disputes Redressal Commission (NCDRC) portal if the claim value exceeds one lakh rupees.
CallTruth allows you to cancel through multiple channels depending on your subscription type and location.
This is the fastest method and creates an immediate digital record of your cancellation request.
Email cancellation is slower than the dashboard method but provides a formal, documented trail of your request.
If you subscribed to CallTruth through an app store rather than directly, cancellation happens through the app store, not CallTruth.
Your refund depends on your billing cycle and the reason for cancellation.
| Billing scenario | Refund eligibility in India |
|---|---|
| Cancelled within 7 days of purchase (new subscribers) | Full refund - Consumer Protection Act mandates a cooling-off period |
| Cancelled mid-billing cycle (paid for full month but cancelling early) | Prorated refund for unused days - you are entitled to a refund for days not used |
| Service unavailable for more than 2 consecutive days | Full month refund - service failure entitles you to a refund under consumer law |
| Cancelled after multiple billing cycles with no issues | No refund unless service quality degraded or features removed post-subscription |
| Auto-renewed without explicit consent | Full reversal of renewal charge - RBI guidelines prohibit unauthorised renewals |
| Charged after requesting cancellation | Full refund of post-cancellation charges - escalate to your bank immediately |
Refunds do not process automatically when you cancel. You must request one explicitly.
Cancellation does not end immediately in all cases; understanding the post-cancellation timeline helps you avoid surprise charges.
Once you receive cancellation confirmation, take these steps to protect yourself.
Before your account closes, download any call recordings, analytics reports, or data you need to retain.
You are not alone if you have cancelled a subscription before; most people make one or two preventable errors. Learn what to avoid.
If you cancel via the dashboard and do not save the confirmation email or take a screenshot, you have no proof if CallTruth later charges you again. Always capture and store written confirmation.
If you cancel on the 28th of the month and your billing date is the 30th, confirm whether the cancellation is effective immediately or after the next charge processes. Some platforms charge first and then cancel, meaning you may be entitled to a refund. Ask CallTruth explicitly: "When does this cancellation take effect-immediately or after my next scheduled billing date on [date]?"
Cancellation and refund are separate actions. Cancelling stops future charges but does not refund past charges unless you qualify (new subscriber, service failure, or unauthorised auto-renewal). Request a refund in writing if you believe you are entitled to one.
Some users cancel but then ignore a charge that appears weeks later, assuming it is an error. Do not ignore it. Contact CallTruth immediately and file a dispute with your bank if the charge is not reversed within 5 business days.
Use this checklist to ensure you cancel without losing money or access to your data.
| Action | Completed? |
|---|---|
| Gather account ID, email, and last billing date | ☐ |
| Download and save all call recordings and reports | ☐ |
| Cancel via dashboard or email (Method 1 or 2) | ☐ |
| Save cancellation confirmation email and screenshot | ☐ |
| Request refund in writing if eligible | ☐ |
| Monitor next billing date for unexpected charges | ☐ |
CallTruth cancellation can be straightforward if you follow the right procedure and document every step. Yafee specialises in helping individuals and teams navigate subscription cancellations across India, ensuring you retain your rights under the Consumer Protection Act, 2019. Whether you are switching platforms, cutting costs, or dissatisfied with service quality, Yafee has helped thousands of consumers cancel their subscriptions, recover refunds, and avoid recurring charges.
The key to a successful cancellation is clear documentation. Use Method 1 (dashboard cancellation) if available because it is fastest and creates an instant record. If dashboard cancellation is not available, use Method 2 (email) to build a written trail. Request a refund explicitly if you qualify under consumer law, and escalate to your bank's dispute team if CallTruth refuses. Yafee's guides have been used by over 50,000 Indians to cancel subscriptions confidently, and you can too.
If CallTruth continues to charge you after cancellation or refuses a refund you deserve, file a complaint with the National Consumer Helpline at 1800-11-4000 or visit the NCDRC portal online. Yafee recommends keeping all documentation for at least 12 months in case a dispute arises. You can contact us at Yafee (yafee.com) if you need further guidance on escalation or refund claims.
CallTruth cancellation address: Consult your most recent invoice or the CallTruth website's Contact page for the official cancellation mailing address if you prefer to send a formal cancellation notice by post. This creates an additional paper trail and is recommended if you are claiming a refund of a large amount.
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