How to cancel Actitech Limited and stop recurring charges in india
Understanding Actitech Limited and your subscription
Actitech Limited operates online education and fitness applications that charge you through your Apple App Store, Google Play Store, PayPal account, or direct card billing. The company offers subscription-based wellness and learning services, and your charges may appear under app names including FitCoach, Yoga-Go, or Muscle Booster. You may have signed up for a free trial that converted to a paid subscription without explicit warning, or you may simply have stopped using the service. Either way, Yafee helps thousands of users every year understand their rights and take control of unwanted recurring charges.
What Actitech Limited provides
Actitech Limited distributes mobile applications focused on fitness coaching, yoga instruction, and wellness education. The company operates through multiple app names, but all billing traces back to the parent company registered in Cyprus. These applications charge you on a recurring monthly or annual cycle unless you actively cancel. If you no longer use the app or no longer wish to pay for it, you have clear legal grounds to cancel and potentially reclaim charges.
Why cancellation matters now
Subscription charges compound quickly. A service you used for two weeks in January may continue charging you through December if you do not cancel actively. Indian consumer law recognises that auto-renewal terms often obscure true costs from users. By taking action today, you stop future deductions and preserve evidence of your cancellation request should you later need to dispute charges with your bank or payment provider.
Your consumer rights under indian law
The Consumer Protection Act, 2019 and related Indian consumer legislation grant you specific protections when managing digital subscriptions and app-based services.
Protection under the consumer protection act, 2019
The Consumer Protection Act, 2019 applies to all digital services sold to Indian consumers, including app subscriptions. You have the right to cancel unfair or misleading subscription terms, and you can demand a refund if Actitech Limited failed to clearly disclose its billing practices or auto-renewal terms before charging you. If the company used deceptive methods to enrol you in a paid trial or failed to provide a straightforward cancellation mechanism, the District Consumer Disputes Redressal Commission will hear your complaint. This legal framework means your cancellation request is not a favour the company grants you; it is your right as a consumer.
Your right to withdraw and request refunds
Under the Consumer Protection Act, 2019, you typically have 14 days from the date of purchase to request a refund for digital content, provided you can demonstrate that Actitech Limited did not make cancellation simple and transparent. If you cancel within this window, document your request in writing and retain proof of delivery via email, screenshot, or certified communication. Yafee recommends treating every cancellation request as a formal document you can later reference if disputes arise. Keep copies of confirmation emails, cancellation screenshots, and bank statements showing charges.
Your legal position
You are a consumer protected by Indian law. Actitech Limited must provide a cancellation method as simple and straightforward as the subscription process itself. If the company refuses to cancel your subscription or delays your refund beyond 5-7 business days, you have the right to escalate your complaint to the District Consumer Disputes Redressal Commission in your district. You do not need to prove the service was faulty; you only need to show that cancellation was not made easy or that charges continued without clear consent.
How to cancel Actitech Limited on iOS (Apple app store)
If you subscribed via iPhone or iPad, you cancel directly through Apple's system, not through Actitech Limited's app.
- Open the Settings app on your iPhone or iPad.
- Locate the gear icon on your home screen.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account page.
- Select Subscriptions.
- You will see all active and inactive subscriptions linked to your Apple ID.
- Find the Actitech-related app in the list.
- Apps may appear under names like FitCoach, Yoga-Go, or Muscle Booster.
- Look for the app icon and the subscription amount displayed next to it.
- Tap the subscription and select Cancel Subscription.
- Apple asks for confirmation; confirm your intent to cancel.
- Take a screenshot of the cancellation confirmation screen.
- This becomes your proof that you cancelled on a specific date and time.
Cancellation stops automatic renewal immediately. You retain access to the app until your paid period naturally expires. If you were on a free trial that converted to a paid subscription without your consent, document this in a separate email to Actitech Limited requesting a refund of the first charged amount.
How to cancel Actitech Limited on android (Google play store)
If you subscribed via Android, you cancel through the Google Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- This section displays all active subscriptions on your Google Play account.
- Tap Subscriptions.
- You see a list of all services you are currently subscribed to.
- Find the Actitech-related app.
- Look for FitCoach, Yoga-Go, Muscle Booster, or any other app associated with Actitech Limited.
- Tap the subscription and select Cancel subscription.
- Google Play asks you why you are cancelling; select the reason that best matches your situation.
- Confirm the cancellation.
- You receive an on-screen confirmation and an email from Google.
- Screenshot both confirmations.
- Save these as proof of cancellation date and time.
Your subscription stops at the end of your current billing cycle. If you were charged without clear consent or if a free trial was converted to a paid plan, request a refund within the Google Play refund window (generally 48 hours from the charge date) by opening the transaction in your Google Play order history and selecting Request refund.
How to cancel Actitech Limited via direct card or PayPal billing
If you provided your card or PayPal account directly to Actitech Limited, you must contact the company in writing and also notify your bank or PayPal of the cancellation.
Step one: send a written cancellation request to Actitech Limited
Locate the company's email address or physical address from your bank statement or the original invoice. Send a formal email to Actitech Limited stating your full name, email address associated with your account, and the date you wish the subscription to end. Use clear language: "I request that you cancel my subscription effective immediately and cease all charges to my card/PayPal account." Request written confirmation of cancellation within 48 hours. Retain a copy of your sent email and any reply.
Step two: notify your bank or PayPal
Log into your bank's app or website and review your transactions. Find the Actitech Limited charge. If the company does not confirm cancellation within 7 days, or if charges continue after your cancellation request, contact your bank's customer service or PayPal's dispute resolution team. Report the transaction as unauthorized or as part of a recurring charge you wish to stop. Your bank can place a hold on future payments and initiate a chargeback if necessary. Yafee advises always keeping bank records and email copies of your cancellation request to support your dispute.
Step three: request a refund for recent charges
If you cancelled within 14 days of the first charge, or if Actitech Limited failed to make cancellation transparent, request a refund from the company in writing. Reference the Consumer Protection Act, 2019 and ask for a refund of charges incurred under misleading or unclear auto-renewal terms. If the company refuses, escalate to your bank's dispute resolution process. Most Indian banks will reverse charges if you can demonstrate that you requested cancellation and that the company failed to honour it promptly.
Actitech Limited billing and charges summary
| Charge method |
Cancellation route |
Refund window |
Evidence to retain |
| Apple App Store (iOS) |
Apple Settings > Subscriptions > Cancel |
Instant (for future billing) |
Screenshot of cancellation confirmation |
| Google Play Store (Android) |
Google Play > Payments > Subscriptions > Cancel |
End of current cycle |
Google confirmation email + screenshot |
| Direct card billing |
Email cancellation request + bank notification |
14 days from charge (Consumer Protection Act, 2019) |
Email proof + bank statement |
| PayPal |
Email cancellation request + PayPal dispute |
14 days from charge |
Email proof + PayPal transaction history |
Common mistakes when cancelling Actitech Limited
Cancelling a subscription is straightforward, but small errors can delay your refund or leave you exposed to future charges. Yafee has seen hundreds of cancellation requests fail simply because users did not follow the correct channel or did not retain proof. Here are the pitfalls to avoid.
Mistake one: cancelling within the app instead of through the app store
Many users tap Settings within the Actitech Limited app itself and assume they have cancelled. This does not work. Apple, Google, and PayPal handle all subscriptions; Actitech Limited's own app does not control cancellation. Always cancel through the App Store, Google Play Store, or your payment provider. Cancelling within the app may merely delete the app or log you out, leaving your subscription active.
Mistake two: not taking screenshots
If you later dispute a charge or need to file a complaint with the District Consumer Disputes Redressal Commission, you must show that you cancelled on a specific date. A screenshot of the cancellation confirmation screen is legally admissible evidence in India. Without this proof, the company can claim your cancellation request never arrived or was never processed.
Mistake three: assuming cancellation is instant for all methods
Apple and Google Play often cancel immediately and refund the current billing cycle if you cancel early enough. Direct card and PayPal cancellations may take 5-7 business days to process, and the company may charge you one final time before honouring the cancellation. Do not assume silence means success; follow up in writing after 7 days if you do not receive confirmation.
Mistake four: not requesting a refund for a free trial converted to paid
If you signed up for a free trial and were surprised by a charge after the trial ended, you have the right to request a refund under the Consumer Protection Act, 2019. Many users simply cancel going forward and accept the charge. Instead, contact Actitech Limited within 14 days, explain that the trial-to-paid conversion was not clearly disclosed, and request a refund of that first charge. Keep a copy of your request for evidence.
What to do after you cancel Actitech Limited
Cancellation does not end your involvement; you must verify that charges have truly stopped and that your refund has been processed.
Monitor your bank statement for 30 days
After cancellation, check your bank statement or PayPal account every week for the next 30 days. Look for any further charges from Actitech Limited, FitCoach, Yoga-Go, Muscle Booster, or any related company name. If a charge appears after your cancellation date, report it immediately to your bank as unauthorized and reference your cancellation screenshot. Most banks will reverse the charge within 5-10 business days.
Request your refund in writing if charges occurred before cancellation
If you were charged for a free trial period that was not clearly disclosed, or if you were charged after requesting cancellation, send a formal refund request to Actitech Limited. Reference the Consumer Protection Act, 2019 and include your cancellation screenshot. Ask for a response within 7 days. If the company ignores you, escalate to your bank's chargeback process or to the District Consumer Disputes Redressal Commission in your district. Yafee recommends keeping all correspondence in a single folder for easy reference.
Check app store receipts for recurring charges
Log into your Apple ID account or Google Play account and review your purchase history for the past 12 months. Look for any repeat charges from Actitech Limited or related apps you may have forgotten about. You may discover subscriptions you did not know were active. Cancel these immediately and request refunds for any charges you dispute.
How to request a refund from Actitech Limited
Your right to a refund depends on how quickly you act and the clarity of Actitech Limited's original disclosure.
Refund eligibility under the consumer protection act, 2019
You are eligible for a refund if any of the following apply: you cancelled within 14 days of the first charge; Actitech Limited did not clearly disclose auto-renewal terms before charging you; you were charged for a free trial without explicit consent; or the company failed to provide a straightforward cancellation method. If any of these conditions are true, Actitech Limited must refund you upon request. If the company refuses, you have the right to escalate to the District Consumer Disputes Redressal Commission.
How to submit a refund request
Send an email to Actitech Limited's support address (found on your bank statement or invoice). Include your full name, the email address or phone number associated with your account, the date(s) of the charge(s) you dispute, and the reason for the refund request. Reference the Consumer Protection Act, 2019 and cite the specific section that applies to your case (for example, unclear auto-renewal disclosure). Ask for a response within 7 days and a refund within 10-14 days of your request. Request written confirmation of the refund and the refund date. If you do not receive a response, file a complaint with the District Consumer Disputes Redressal Commission in your district.
Escalating your complaint if Actitech Limited refuses to refund
If Actitech Limited ignores your cancellation request or refund demand, you have formal remedies available under Indian consumer law.
Contact the district consumer disputes redressal commission
The District Consumer Disputes Redressal Commission is the statutory body responsible for hearing consumer complaints in India. Visit your district's official website to locate the commission's office, email, and filing procedure. You can file a complaint online or in person. You will need to provide copies of your cancellation request, screenshots, bank statements showing the charges, and Actitech Limited's responses (or proof that the company did not respond). The commission will issue a notice to Actitech Limited and schedule a hearing. If the commission rules in your favour, Actitech Limited must refund you plus pay a penalty for unfair trade practice.
File a chargeback with your bank
If Actitech Limited was charged to your debit or credit card, contact your bank's dispute resolution team and file a chargeback for unauthorized or recurring charges. Provide your bank with your cancellation screenshot, email proof of your cancellation request, and evidence that charges continued after cancellation. Your bank will open an investigation and typically reverse the charge within 30-60 days. Yafee advises acting within 90 days of the disputed charge; beyond this window, most banks cannot process chargebacks.
Report the company to consumer protection bodies
You can lodge a formal complaint with the Central Consumer Protection Authority (CCPA) if Actitech Limited's practices appear to constitute unfair trade practices affecting multiple consumers. The CCPA can direct the company to cease unfair practices and issue public notices. Visit the CCPA website to submit your complaint online. Include details of your experience, copies of your evidence, and an explanation of why you believe the practice is unfair (for example, hidden auto-renewal or a non-functional cancellation method).
Actitech Limited operates through multiple jurisdictions. The UK company (company number 11646630) was dissolved on 23 August 2022. The active entity is registered in Cyprus. When contacting the company, use the email address shown on your bank statement or app store receipt. If no contact email is provided, check the app's Settings or Help section for a support link. Send all cancellation and refund requests via email with read receipts enabled. Keep copies of every email you send and every response you receive.
Documentation to retain
Retain the following documents indefinitely or until your dispute is resolved: screenshots of the cancellation confirmation screen; copies of all cancellation and refund request emails; bank statements showing charges from Actitech Limited; app store receipts or transaction histories; and any responses from the company. Store these in a single, clearly labelled folder. If you file a complaint with the District Consumer Disputes Redressal Commission, submit all of these documents as evidence.
Recap: take control of your subscriptions today
Actitech Limited's subscription charges will continue indefinitely unless you actively cancel. The Consumer Protection Act, 2019 protects you as a consumer and grants you the right to cancel any subscription that was not clearly disclosed or that does not offer a straightforward cancellation mechanism. You now have a clear, step-by-step path to cancel via Apple, Google Play, or direct payment methods, and you know how to escalate if the company resists. Do not delay; cancel today, screenshot your confirmation, and monitor your bank statement. If Actitech Limited continues to charge you after cancellation, you have the District Consumer Disputes Redressal Commission and your bank's chargeback process available to recover your money. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their charges. Start your cancellation now using the steps above, and if you encounter resistance, escalate your complaint to the District Consumer Disputes Redressal Commission with your evidence in hand. Your money is your own; take it back.