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Frequently asked questions
Cancel Loop: Step-by-Step Guide
How to cancel Loop and recover your money under indian consumer law
What Loop is and why cancellation matters for your rights
Loop is a music-streaming subscription service designed for Discord users, operated in India under local regulatory oversight. You pay monthly or annual fees for access to curated playlists, offline downloads, and streaming features. If you signed up through the Loop app, a third-party app store, or via your Discord account, you enter into a consumer contract governed by the Consumer Protection Act, 2019. Understanding how to cancel correctly-and what refunds you are entitled to-protects you from ongoing charges and ensures you recover money within legal refund windows. Yafee specialises in helping Indian consumers navigate subscription cancellations and recover their rights under consumer law.
Why Loop subscribers typically cancel
You may cancel Loop because the service doesn't match your music preferences, you found a cheaper alternative, you no longer use Discord, or you spotted unexpected charges on your billing statement. Many subscribers cancel when they realise they are paying for features they do not use. Whatever your reason, Yafee recognises that cancellation should be transparent and your refund entitlements clearly enforced.
What you need to know before you submit a cancellation request
Loop's cancellation and refund policy sets out specific windows based on your subscription plan. Monthly subscriptions qualify for a refund if you cancel within 7 days of purchase. Annual plans offer a full refund within 30 days, or a pro-rated refund up to 90 days. After 90 days on an annual plan, Loop does not refund your fees. You must act within these windows to recover your money. Yafee advises you to check Loop's official refund policy page before cancelling to confirm your exact eligibility.
Your consumer rights under indian consumer protection law
The Consumer Protection Act, 2019 gives you specific rights when cancelling a paid subscription service in India.
Your legal position as a Loop subscriber
Under the Consumer Protection Act, 2019, you have the right to cancel a subscription service within a reasonable period and claim a refund of unused fees. Loop's refund policy (if compliant) sets out those periods: 7 days for monthly plans, 30 days for annual plans with full refund, and up to 90 days for pro-rated refund. If Loop refuses a refund within these windows without valid reason, you may lodge a complaint with the District Consumer Disputes Redressal Commission in your state. Yafee recommends you retain all proof of payment, cancellation requests, and communications with Loop to support any complaint.
What happens if Loop refuses to refund you
If Loop denies your refund claim or ignores your cancellation request after 30 days, you have recourse. File a complaint with your state's District Consumer Disputes Redressal Commission, citing unfair trade practice and breach of contract. You can claim the refund amount plus compensation for mental harassment. Yafee advises you to gather evidence: screenshots of your payment, your cancellation email or screenshot, and any responses (or lack thereof) from Loop support. The Commission typically resolves disputes within 3-6 months.
How to cancel Loop: four verified methods
You have multiple routes to cancel your subscription, each with distinct advantages depending on speed and documentation needs.
Method 1: cancel via your Loop account dashboard (fastest route)
The account dashboard is the quickest method because cancellation processes immediately and stops future renewals on the spot.
- Open the Loop app on your phone or navigate to the Loop website on your desktop.
- Sign in with your registered email address and password.
- Tap or click Settings or Account from the main menu.
- Select Subscription or Billing from the dropdown.
- Locate your active subscription plan and tap or click Cancel Subscription.
- Review the cancellation summary (refund amount, final billing date, access end date).
- Confirm your cancellation by tapping the final "Confirm Cancellation" button.
- Capture a screenshot of your on-screen confirmation immediately and save it to your email or cloud storage.
- This screenshot acts as proof of cancellation should Loop later dispute the date.
- Note the cancellation reference number if Loop generates one.
- Your subscription is now cancelled; you retain access until your current billing period ends unless Loop specifies otherwise.
Pro tip: before you cancel, download or screenshot your invoice history and any account data. Once your subscription ends, Loop may delete or restrict access to your transaction records.
Method 2: cancel by email (creates a documented record)
Email cancellation generates a paper trail, which is invaluable if you later need to dispute a charge or file a Consumer Protection Act complaint with Yafee's guidance.
- Locate Loop's official support email address from the Loop website Help or Contact page.
- Compose a new email with a clear subject line: "Subscription Cancellation Request - [Your Registered Email Address]".
- In the email body, include:
- Your full name as registered on your Loop account.
- Your registered email address.
- Your subscription plan type (monthly or annual).
- The date you began your subscription.
- A clear statement: "I request immediate cancellation of my Loop subscription effective today. Please confirm the cancellation date and any refund amount within 24 hours."
- Send the email and save the delivery confirmation (your email client will show "Sent" status).
- Monitor your inbox for Loop's cancellation confirmation email; this should arrive within 24 hours.
- Save Loop's confirmation email to a folder or screenshot it for your records.
Warning: email cancellations are slower. If Loop takes more than 48 hours to respond, resend your email and escalate to their support phone line.
Method 3: cancel via the app store (for store-billed subscriptions)
If you subscribed to Loop through the Google Play Store (Android) or Apple App Store (iOS), you cancel directly in the store's subscription management section, not through Loop itself.
- For Android (Google Play): Open the Google Play Store app. Tap your profile icon. Select Manage Subscriptions. Find Loop and tap it.
- For iOS (Apple App Store): Open Settings. Tap your name. Select Subscription. Tap Loop.
- Tap Cancel Subscription (or similar wording in your store).
- Follow the prompts to confirm your cancellation. The store will show you the refund eligibility window.
- Screenshot the cancellation confirmation screen immediately.
Important: when you cancel through the app store, the store processes your refund directly, not Loop. Your refund timeline follows the store's policy, not Loop's. Yafee advises that Google Play typically refunds within 7-10 days; Apple refunds within 24-48 hours.
Method 4: cancel by phone (for immediate escalation)
If you need urgent cancellation or Loop ignores your email, call their support line. Obtain Loop's customer service phone number from their Help page.
- Call Loop's support line during business hours (typically 9 AM to 6 PM IST, Monday to Friday).
- When you connect, provide your full name and registered email address.
- Clearly state: "I want to cancel my Loop subscription immediately and claim a refund if eligible."
- Ask the support agent to confirm:
- The cancellation date they have recorded.
- Whether you are within the refund window.
- The refund amount you will receive.
- When the refund will appear in your account.
- Request the agent's name and note the time and date of your call.
- Ask the agent to email you a cancellation confirmation within 2 hours of your call.
- Save the confirmation email and your call notes in a safe folder.
Phone cancellation is direct but creates no automatic written record. Always follow up with an email confirmation request.
Understanding your refund timeline and eligibility
Yafee guides you through the exact refund windows and conditions under which Loop will return your money.
Refund eligibility by plan type
| Plan type | Refund window | Refund amount | Action required |
|---|---|---|---|
| Monthly subscription | 7 days from purchase | Full refund | Cancel within 7 days of purchase |
| Annual subscription (full refund) | 30 days from purchase | Full refund | Cancel within 30 days of purchase |
| Annual subscription (pro-rated refund) | 31 to 90 days from purchase | Refund for unused months only | Cancel between day 31 and day 90 |
| Annual subscription (after 90 days) | After day 90 | No refund | Cancellation stops future renewal only |
How Loop calculates your pro-rated refund
If you cancel your annual plan between day 31 and day 90, Loop refunds only the unused months. For example, if you paid INR 1,200 for 12 months (INR 100 per month) and cancel on day 45 (1.5 months used), you retain INR 150 and receive a refund of INR 1,050. Yafee recommends you request a refund calculation from Loop in writing before you accept any amount; verify the maths independently.
When your refund arrives in your account
Loop processes refunds within 7-10 business days after cancellation. If you paid by debit or credit card, the refund appears as a credit to that card. If you paid via UPI or bank transfer, the refund returns to your registered bank account. Check your bank statement after 10 business days. If the refund has not arrived, contact Loop again and provide your cancellation reference number and the date you cancelled.
What happens immediately after you cancel
Cancellation does not cut off your service instantly; you retain access until your billing cycle ends, which gives you a grace period to download content or export playlists if needed.
Access and service after cancellation
After you cancel, your subscription status changes to "Cancelled - Active Until [date]". You retain full access to Loop's features (streaming, downloads, playlists) until your current billing period expires. On the expiry date, your access terminates and you cannot log in. Loop will send you a reminder email a few days before the final access date. Yafee advises you to download any offline content or export playlists during this grace period; once your access ends, Loop may delete your saved data.
Check your payment method and disable auto-renewal
Even after cancellation, verify that Loop has not left auto-renewal enabled. Log into your account 2-3 days after cancellation and confirm that the subscription shows as "Cancelled" (not "Active" or "Paused"). If auto-renewal is still on, contact Loop support immediately via email and state that you cancelled and renewal must not proceed. Yafee has helped thousands of consumers recover unauthorized post-cancellation charges by catching this step early.
Common cancellation mistakes and how to avoid them
Cancellation feels final, but many consumers overlook details that cost them money or create disputes later.
Mistake 1: cancelling on the wrong date and missing the refund window
You have a specific refund deadline. If you cancel on day 31 of a monthly subscription when the refund window was only 7 days, you forfeit the refund. The calendar matters. Yafee recommends you calculate your refund deadline immediately after purchase: write it in your phone calendar or a notes app. For annual plans, mark day 30 and day 90 as deadlines so you do not overshoot. Cancel within the refund window to claim full or pro-rated money back.
Mistake 2: cancelling via the app but forgetting to check the app store
If you subscribed through Google Play or Apple App Store, cancelling in the Loop app does not cancel your app store subscription. You must cancel in the store's subscription settings separately. Many consumers discover months later that they were charged through the app store even though they thought they had cancelled. Yafee advises you to check both your Loop account and your app store (Google Play or Apple) after cancelling to ensure both show "Cancelled".
Mistake 3: not requesting written confirmation of cancellation
If you cancel via phone or email and Loop's confirmation goes to spam or you lose the email, you have no proof of when you cancelled. If Loop later charges you again, you cannot easily dispute it. Always screenshot dashboard cancellations and always request written confirmation via email for phone cancellations. Yafee advises you to keep all confirmations in a dedicated email folder titled "Loop Cancellation" so you can find them instantly if needed.
Mistake 4: cancelling but not checking for refund arrival
You cancel and receive a confirmation, then assume the refund has arrived. But banks and Loop sometimes delay; if you do not verify, you may miss a mistake. Ten business days after cancellation, log into your bank account and search for "Loop" in your transaction history. If no refund credit appears, contact Loop with your cancellation date and request the refund status. Yafee advises that delays beyond 10 business days warrant a complaint escalation.
Pricing and comparison with similar services
Understanding Loop's cost helps you decide whether cancellation is the right move, or whether you should downgrade instead.
Loop pricing structure in india
| Plan | Monthly cost | Annual cost | Features | Best for |
|---|---|---|---|---|
| Free tier | Free | Free | Basic streaming, ads | Budget users |
| Plus (monthly) | INR 99 | N/A | Ad-free, offline downloads | Short-term users |
| Plus (annual) | INR 99 (when paid monthly) | INR 990 | Ad-free, offline downloads, family sharing | Committed users |
| Premium | INR 199 | INR 1,990 | All Plus features plus exclusive Discord integrations | Discord power users |
| Family (annual only) | N/A | INR 1,490 | Up to 6 accounts, parental controls | Households with multiple users |
Should you downgrade instead of cancel?
If you are paying for Premium or Family but only use basic streaming, consider downgrading to Plus or Free instead of cancelling. Downgrading immediately stops charges for unused features and is faster than cancelling and re-enrolling later if you change your mind. To downgrade, go to Settings > Subscription and select a lower-cost plan. Yafee advises that downgrading within your refund window may entitle you to a partial refund for the difference in tier cost, but this depends on Loop's policy.
How to file a consumer complaint if Loop refuses to refund
If Loop ignores your cancellation request or denies your refund without cause, the Consumer Protection Act, 2019 provides a formal escalation route.
Step 1: send a final notice to Loop
Before filing a complaint, send Loop one final written notice demanding a refund or explaining your cancellation within 7 days. Use registered post or email (save the delivery receipt). State: "I cancelled my subscription on [date] and am entitled to a refund of INR [amount] under your refund policy. If I do not receive the refund by [date 7 days from notice], I will file a consumer complaint."
Step 2: file a complaint with your district consumer disputes redressal commission
If Loop does not respond within 7 days, file a complaint with your state's District Consumer Disputes Redressal Commission. You can file online via your state's consumer portal or in person at the local commission office. Include: a copy of your cancellation request, Loop's refusal email (if any), proof of payment (bank statement or screenshot), and your notice to Loop. Claim the refund amount plus compensation for mental harassment (typically INR 500 to INR 5,000). The Commission typically resolves cases within 3-6 months and can order Loop to refund you plus costs.
Escalation to the national consumer disputes redressal commission
If the District Commission's decision is unfavorable or Loop does not comply, appeal to the National Consumer Disputes Redressal Commission (NCDRC) within 30 days of the District decision. Yafee advises that the NCDRC handles larger claims (above INR 1 crore) and sets precedent for all lower commissions. This step is rare but available if your case has broader consumer protection implications.
Checklist: steps to take before, during, and after cancellation
Use this checklist to ensure you do not miss any critical step in the cancellation and refund process.
| Stage | Action | Evidence to keep |
|---|---|---|
| Before cancellation | Check your refund eligibility (days since purchase) | Screenshot of Loop account showing purchase date |
| Download invoices and transaction history | PDF receipts saved to email folder | |
| Export playlists or saved content | List of offline downloads or playlist links | |
| During cancellation | Use dashboard method if possible; screenshot confirmation | Screenshot of on-screen confirmation with date visible |
| If using email, include refund window details in your message | Email delivery receipt and Loop's reply email | |
| If using phone, note the agent's name and call time | Call notes with agent name, time, date, confirmation sent? | |
| After cancellation | Verify "Cancelled" status appears in Loop account | Screenshot showing "Cancelled - Active Until [date]" |
| Check app store (Google Play or Apple) separately | Screenshot of app store subscription showing "Cancelled" | |
| Wait 10 business days; verify refund in bank account | Bank statement or app showing refund credit | |
| If no refund arrives, contact Loop with reference number | Follow-up email and Loop's response | |
| If Loop refuses, file consumer complaint | Copies of all previous messages, complaint receipt |
Why Loop cancellation matters and how yafee helps you protect your rights
Cancelling a subscription may seem routine, but under Indian consumer law, it is a legal transaction with refund rights and protection obligations on Loop's part. Many consumers lose money simply because they do not understand those rights or miss the refund deadlines. Yafee specialises in walking Indian subscribers through subscription cancellations step by step, ensuring you recover every rupee you are entitled to and file complaints if Loop fails to refund you. Yafee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and escalate disputes to consumer commissions when companies refused to cooperate.
Your next steps
If you have decided to cancel Loop, choose your method (dashboard is fastest), act within your refund window, and keep all confirmations. If Loop refuses your refund after 7 days, escalate to your District Consumer Disputes Redressal Commission. Yafee is here to guide you through every step-from cancellation to complaint filing-ensuring you recover your money and protect your consumer rights. Contact Yafee today to discuss your Loop cancellation and refund claim.
Cancellation address and contact details
Use the following details to contact Loop for cancellation requests or refund inquiries. Note that Loop does not publish a physical mailing address on their official website; cancellation requests are processed through the account dashboard, email, or phone support.
Official Loop contact channels
- Dashboard cancellation: Log into your Loop account (app or web) and select Settings > Subscription > Cancel Subscription.
- Email support: Check the Loop Help or Contact page on their website for the official support email address (typically [email protected] or similar). Send your cancellation request clearly with your account email and subscription details.
- Phone support: Call Loop's customer service line during business hours (9 AM to 6 PM IST, Monday to Friday). The number is available on the Loop website Contact page.
- For app store subscriptions: Google Play (Android) and Apple App Store (iOS) have their own subscription management portals; cancel directly in the store's settings, not through Loop.
Yafee recommends you bookmark the Loop Help page and save the support email address to your contacts immediately, so you can quickly reach support if you need to escalate a cancellation request or dispute a charge.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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