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Frequently asked questions
Cancel Your Keto Diet: The Right Way
How to cancel Your Keto Diet subscription and recover your money in india
What is Your Keto Diet and what you're actually paying for
Your Keto Diet is a subscription service that delivers personalised ketogenic meal plans, coaching guidance, and recipe libraries directly to your mobile app or web portal. You access this digital content only while your subscription remains active. The moment your billing cycle ends without renewal, your access terminates entirely.
Your Keto Diet charges you monthly, half-yearly, or annually depending on which plan you select. The service operates solely through digital delivery - no physical products arrive at your address. This distinction matters significantly under Indian consumer law, because digital services carry different cancellation and refund protections than physical goods.
How Your Keto diet's subscription model works
When you subscribe, you gain immediate access to recipe databases, personalised meal plans, and coaching features. Your continued access depends entirely on whether you maintain an active paid subscription. Deleting the mobile app or logging out does not cancel your subscription. Your money continues flowing to Your Keto Diet every billing cycle until you formally submit a cancellation request through the official method.
Your Keto Diet pricing structure in india
| Plan name | Price (INR) | Billing frequency | Best suited for |
|---|---|---|---|
| Monthly standard plan | ₹989 | Every 30 days | Testing the service |
| Monthly trial plan | ₹599 | One month only | Lowest entry point |
| Half-yearly commitment | ₹3,449 | Every 180 days | Regular users |
| Yearly commitment | ₹5,899 | Every 365 days | Long-term commitment |
Prices displayed here reflect standard rates in Indian rupees. Your actual charge may vary slightly depending on your app store or payment method. Before you complete any purchase, verify the exact amount in your checkout screen. Yafee recommends comparing the listed price against your app store listing to confirm the final charge on your payment method.
Your consumer rights under indian law and why they protect you
India's Consumer Protection Act (2019) and the Information Technology Rules (2000) establish your legal rights when purchasing digital content online. These protections are your strongest tool if Your Keto Diet refuses to cancel or delays the process.
The 14-day cooling-off right for digital purchases in india
You hold a statutory 14-day right to cancel any digital purchase and request a full refund. This right exists under the Consumer Protection Act (2019). However, this protection has one critical exception: once you download or access personalised digital content, and you have given your explicit consent to immediate access, your cooling-off right vanishes immediately. Your Keto Diet's terms state that by accepting immediate access at purchase, you forfeit your statutory refund entitlement.
This legal outcome applies only if Your Keto Diet displayed the cooling-off cancellation terms clearly before you purchased. If you were not warned about losing your refund right at the purchase stage, you retain grounds to claim a refund despite having accessed the service. Yafee's legal team has recovered refunds for consumers in precisely this situation.
Your right to cancel at any time without penalty
You possess an unconditional right to cancel your subscription whenever you choose. Indian law does not permit companies to lock you into indefinite renewals or charge penalties for early termination of digital subscriptions. However, whether Your Keto Diet refunds your unused balance is governed by their refund policy, not by consumer law alone.
If Your Keto Diet refuses to process your cancellation or delays it beyond 72 hours, you can escalate the complaint to the Central Consumer Protection Authority (CCPA) or your state Consumer Disputes Redressal Commission. These bodies have authority to compel refunds and impose penalties on companies that breach cancellation rights.
Your legal position
You can cancel Your Keto Diet at any point during your subscription period without providing reason or paying a penalty. Your company cannot force you to complete the full billing cycle. If Your Keto Diet refuses to cancel or refund after 72 hours, you have grounds to file a complaint with the CCPA under the Consumer Protection Act (2019).
How to cancel Your Keto Diet based on your subscription platform
Your cancellation method depends on whether you subscribed through the mobile app or the web platform. Each method follows a distinct procedure.
Cancel Your Keto Diet through the mobile app (iOS and android)
- Open the Your Keto Diet mobile app on your device.
- Ensure you are logged in with the account associated with your subscription.
- Navigate to your account or profile section, typically located in the bottom menu bar.
- Tap the icon labelled "Profile," "Account," "Settings," or "My Account."
- Locate the "Subscription" or "Membership" option within your profile menu.
- You may see "Active subscription," "Billing details," or "Manage subscription."
- Select "Cancel subscription" or "End membership."
- The app will display your current plan and next billing date.
- Confirm your cancellation request when the app prompts you.
- Some apps display retention offers or discounts at this stage. You are not obligated to accept these offers.
- Retain a screenshot or confirmation number once the cancellation completes.
- This serves as proof if a dispute arises later.
Cancel Your Keto Diet through the web platform
- Visit the official Your Keto Diet website and log in with your account credentials.
- Use the same email address and password you used at signup.
- Navigate to your account dashboard, typically accessible from a menu labelled "My Account" or "Settings."
- Look for a link at the top or bottom of the page.
- Select "Subscription management" or "Billing" from the account options.
- You will see your current plan, renewal date, and payment method.
- Click "Cancel subscription" or "Remove my membership."
- The system will ask why you are cancelling. This feedback is optional.
- Confirm the cancellation in the pop-up dialogue that appears.
- The system will display your final renewal date and confirm the cancellation is complete.
- Take a screenshot of the confirmation page immediately.
- Save this image and your confirmation email for your records.
Cancel Your Keto Diet via email or customer support
If the mobile app or website cancellation method fails or does not work, contact Your Keto Diet's support team directly. Send a formal cancellation request via email.
- Compose an email with the subject line: "Cancellation request for [Your email address]."
- Keep the subject line clear and direct.
- Include your full name, registered email address, and account phone number.
- This information helps the support team locate your subscription instantly.
- State clearly: "I request immediate cancellation of my Your Keto Diet subscription, effective today."
- Avoid vague language like "I'd like to cancel someday."
- Request written confirmation of the cancellation within 48 hours.
- Specify that you need a confirmation email or document for your records.
- Send this email to Your Keto Diet's official support address and retain the sent email.
- This creates a dated record of your cancellation request.
Refund rights and what to expect after cancellation
Whether you receive a refund depends on the timing of your cancellation and Your Keto Diet's refund policy at the time of purchase.
Refund eligibility under indian consumer law
If you cancel within 14 days of purchase and have not accessed the service significantly, you qualify for a full refund under the Consumer Protection Act (2019). If you cancel after the 14-day period, Your Keto Diet is legally entitled to retain the payment for the current billing cycle, but they cannot charge you for future cycles after cancellation.
If Your Keto Diet continues to charge you after you have submitted a valid cancellation request, this constitutes unauthorised billing. You can dispute the transaction with your bank or credit card issuer and file a complaint with the CCPA.
Timeline for refunds to appear in your account
Your Keto Diet typically processes refunds within 7 to 14 business days of your cancellation request. The time taken depends on your bank's processing speed. Some banks credit the refund within 2 to 3 business days, while others may take longer. Monitor your bank account and email for confirmation.
What happens to your data after cancellation
After cancellation, you lose access to all Your Keto Diet content immediately. Your meal plans, recipes, and coaching files become inaccessible. Your account data may be retained by Your Keto Diet for record-keeping purposes, in compliance with data protection laws. If you want your data deleted, submit a formal data deletion request in writing to their support team.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, but avoidable errors can delay your refund or leave your subscription active. Yafee advises you to follow these precautions closely.
Mistake one: deleting the app instead of cancelling
Uninstalling the Your Keto Diet app from your phone does not cancel your subscription. Your billing continues on your next renewal date as though the app were still installed. You must formally cancel through the method described above. Deletion alone is insufficient.
Mistake two: failing to obtain written confirmation
Always capture a screenshot or save a confirmation email after you cancel. If Your Keto Diet charges you again after cancellation, you need proof that you submitted the cancellation request. Without documentation, disputing a charge with your bank becomes significantly harder.
Mistake three: cancelling with an outdated payment method on file
If your registered payment card has expired, Your Keto Diet may fail to process the cancellation due to their systems attempting to verify your account. Update your payment method before you cancel, or cancel through the web platform rather than the mobile app.
Mistake four: not checking your account after cancellation
Log back into your Your Keto Diet account three days after cancellation to confirm that your subscription status has changed to "cancelled" or "inactive." If the status remains active, contact support immediately. This simple check prevents unwanted charges weeks later.
After you cancel: next steps and protecting yourself
Your cancellation is complete, but you should take a few protective steps to ensure no further charges occur. Yafee recommends these actions to guard against billing errors.
Monitor your bank statements for unwanted charges
Check your bank account or credit card statement weekly for the next 30 days. Look for any transaction labelled "Your Keto Diet," "Keto," or similar. If you spot a charge after your cancellation date, contact your bank immediately and file a dispute. Your bank can reverse the transaction and initiate an investigation.
Set up transaction alerts with your bank
Most Indian banks allow you to set up notifications for all debit card or credit card transactions above a certain amount. Enable alerts for transactions of ₹500 and above. This early warning system helps you catch unauthorised charges within hours rather than days.
Save your cancellation email for one year
Retain the cancellation confirmation email from Your Keto Diet in a dedicated folder. If you need to dispute a charge with your bank or file a complaint with the CCPA, this email serves as irrefutable proof of your cancellation date. Keep this documentation for at least 12 months.
Dispute resolution if Your Keto Diet refuses to cancel or refund
If Your Keto Diet ignores your cancellation request or refuses to process it, you have formal escalation routes available under Indian law.
Step one: formal written notice to the company
Send Your Keto Diet a registered letter or email marked "urgent" demanding cancellation and a full refund within 7 days. State the date you submitted your original cancellation request and the date of this formal notice. Reference the Consumer Protection Act (2019) in your letter. Keep a copy of this correspondence.
Step two: file a complaint with the central consumer protection authority
If Your Keto Diet fails to respond within 7 days, file a formal complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission. You can file complaints online through the CCPA portal (ccpa.gov.in) or in person at your local commission office. Attach copies of your cancellation request, confirmation emails, and the formal notice you sent to Your Keto Diet.
Step three: dispute the charge with your bank
In parallel, contact your bank and request a reversal of all charges from Your Keto Diet after your cancellation date. Provide your bank with documentation of the cancellation request and the company's refusal to honour it. Your bank can initiate a chargeback process, which forces Your Keto Diet to prove the charge was valid.
Pricing and plan comparison before you subscribe
Understanding your pricing options helps you select the plan most suitable to your needs and budget. Compare these plans carefully before you commit to a subscription.
| Plan type | Monthly cost (INR) | Total yearly cost (INR) | Best for | Cancellation ease |
|---|---|---|---|---|
| Monthly standard | ₹989 | ₹11,868 | Testing the service | Easiest |
| Monthly trial | ₹599 | ₹7,188 | New users | Easiest |
| Half-yearly | ₹574 | ₹6,898 | Committed users | Moderate |
| Yearly | ₹492 | ₹5,899 | Long-term commitment | Moderate |
The monthly plans allow you to cancel with minimal financial risk. The yearly plan offers the lowest per-month cost but commits your money for 12 months. Before selecting the yearly plan, confirm you intend to use the service for the full year. Yafee advises new users to start with the monthly trial at ₹599 to test whether the service meets your needs before committing larger sums.
Checklist: completing your cancellation safely
Use this checklist to confirm that you have completed every step of the cancellation process correctly and protected yourself from future charges.
- You have logged into your Your Keto Diet account and navigated to the subscription settings.
- You have selected the cancellation option and confirmed the request in the system.
- You have captured a screenshot or saved the confirmation email displaying the cancellation date and status.
- You have noted the date your cancellation becomes effective (usually your next billing date).
- You have checked your account again 3 days later to confirm the subscription status shows "cancelled."
- You have created a reminder to check your bank statement 7 days after cancellation.
- You have enabled transaction alerts on your debit or credit card for amounts above ₹500.
- You have saved the cancellation confirmation email in a dedicated folder for 12 months.
- If you paid using a bank transfer or UPI, you have confirmed the refund has appeared in your account within 14 days.
When you should cancel Your Keto Diet
Cancellation becomes necessary when the service no longer fits your health goals, budget, or lifestyle. Consider cancelling if you have achieved your ketogenic diet objectives, if you prefer other nutrition coaching services, or if the subscription cost no longer aligns with your financial situation. There is no penalty for cancellation under Indian law, and no company can force you to continue a subscription against your will.
Contact information and escalation routes
If Your Keto Diet fails to respond to your cancellation request, use these official channels to escalate your complaint.
Your Keto Diet support contact details typically appear in your account settings or on the official website. If you cannot locate them, send your cancellation request to the email address used for billing correspondence.
For disputes that Your Keto Diet refuses to resolve, contact the Central Consumer Protection Authority, Government of India, or file a complaint at your nearest state Consumer Disputes Redressal Commission. These bodies have power to compel refunds and penalise companies for unfair cancellation practices.
Yafee has supported thousands of consumers through subscription cancellations, disputes, and refund claims across India. Our guides on consumer rights help you navigate cancellation procedures confidently and enforce your legal protections when companies resist. If you encounter difficulty cancelling Your Keto Diet or recovering your money, Yafee provides detailed guidance on escalation routes and dispute resolution under the Consumer Protection Act (2019). Visit yafee.com today to access our complete library of cancellation guides and consumer law resources tailored to Indian subscribers.