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Frequently asked questions
Cancel Trajector: The Right Way
How to cancel Trajector and protect your consumer rights in india
What Trajector is and why indian customers cancel
Trajector is a health and medical expense management platform that uses technology and expert guidance to help you optimise your healthcare spending and reduce out-of-pocket costs. The service analyses your medical data to identify savings opportunities and streamline your care pathway. The company maintains a registered office in Gurugram, India, though publicly available details about Indian-specific subscription plans and pricing structures remain limited.
You might decide to cancel Trajector for several valid reasons. Perhaps the service does not align with your medical needs, you have found a lower-cost alternative, or you simply want to consolidate your subscriptions. Whatever your reason, cancelling should be straightforward and transparent. Yafee recognises that understanding your rights before you act is essential to protecting your interests and securing any refund you are entitled to.
Common reasons you may want to cancel
Indian consumers typically cancel health and wellness services when the platform fails to deliver promised value, when subscription fees feel disproportionate to the benefits received, or when life circumstances change and the service is no longer needed. You may also cancel if Trajector continues to charge you without explicit consent, or if the company misrepresents the scope of its service.
Why timing and documentation matter
Your cancellation date affects your refund eligibility and determines when Trajector must stop charging you. If you are locked into a contract, your exit date may depend on contract length. If you are on a rolling monthly subscription, you can typically cancel immediately or at the end of your current billing cycle. Document every communication with Trajector in writing (email preferred) because this evidence becomes critical if you need to escalate to the consumer authority.
Your consumer rights under indian law and why they protect you
The Consumer Protection Act, 2019 is your primary legal shield when dealing with Trajector or any health and wellness service provider in India.
The consumer protection act, 2019 and deficient services
Under the Consumer Protection Act, 2019 (CPA), you have explicit statutory rights to accurate information, fair treatment, and redress if a service provider fails to meet its obligations. Trajector must:
- Provide clear, truthful information about subscription terms, pricing, and cancellation procedures before you purchase
- Deliver the service as advertised, or refund your money if it does not meet the stated standard
- Respond to your cancellation request within a reasonable timeframe (7 days is the industry standard)
- Cease all charges on your cancellation date and process any owed refund
- Not employ unfair or misleading trade practices, such as continuing charges after you have requested cancellation
If Trajector violates these obligations, you have the legal right to lodge a complaint with the District Consumer Commission without paying any filing fee if your claim is under ₹1 crore. Yafee advises that this recourse is your safety net if the company refuses to cooperate.
Your legal position if Trajector resists cancellation
If Trajector does not acknowledge your cancellation within 7 days, send a formal written notice by registered post or email (with read receipt) citing Section 12 of the Consumer Protection Act, 2019, which mandates transparency and timely response. Retain a copy. If the company ignores this notice or continues to charge you after cancellation, you can file a formal complaint with your District Consumer Commission or escalate to the National Consumer Helpline (1800-11-4000, toll-free). The burden is on Trajector to prove it has processed your request correctly.
How to cancel Trajector step by step
Trajector operates without a single published Indian cancellation channel, so you must initiate contact via the company's US-based support email and provide clear documentation of your request.
Step 1: gather your account details before you email
Locate and prepare the following information so that Trajector can process your cancellation without delay:
- Your full legal name as registered with Trajector
- Your registered email address (the one you used to sign up)
- Your Trajector account number (found in your welcome email, account dashboard, or billing invoice)
- Your current subscription tier or plan name (if applicable)
- The date you joined Trajector
- Your preferred cancellation effective date (immediate, end of current billing cycle, or a specific date)
Step 2: draft and send your cancellation email
Send an email to [email protected] with the following structure:
- Use a clear subject line: "Account Cancellation Request - [Your Full Name] - [Your Email Address]"
- In the email body, include:
- A direct opening: "I request immediate cancellation of my Trajector account and all associated subscriptions."
- Your full name, registered email, and account number
- Your preferred cancellation effective date
- A request for written confirmation of cancellation within 5 business days
- A statement that no further charges should be applied from the cancellation date onwards
- Send from the email address registered with your Trajector account (this proves identity and ownership)
- Use an email client that provides read receipts and delivery confirmation (Gmail, Outlook both offer this)
Step 3: wait for acknowledgement and follow up if needed
Trajector should acknowledge receipt of your cancellation request within 2 business days and confirm the cancellation within 5 business days. If you do not receive acknowledgement after 5 business days, send a follow-up email with the subject line: "URGENT: Cancellation Confirmation Required - [Your Account Number]" and reference your original request date.
Step 4: if Trajector does not respond, escalate to the national consumer helpline
If Trajector ignores your cancellation request or continues to charge you after your stated cancellation date, contact the National Consumer Helpline at 1800-11-4000 (toll-free, available Monday to Friday, 9:30 AM to 5:30 PM IST). Provide the helpline with copies of your cancellation email, proof of delivery, and evidence of any charges after your cancellation date. Yafee recommends this as your first escalation step because it is free, fast, and positions you well for any formal complaint you may later file.
Refunds and charges after cancellation
Your refund depends on your subscription type, contract terms, and the date you submit your cancellation request.
Refund eligibility and timeline
If you are on a monthly rolling subscription (rather than an annual contract), you are typically entitled to a refund if you cancel before the next billing date. For example, if your renewal date is 15 March and you cancel on 10 March, Trajector should process a refund for the upcoming month. If you cancel after the charge has been applied, you may claim a refund for the unexpired portion of your subscription.
Trajector must process refunds within 7-10 business days of cancellation confirmation. The refund will be credited to your original payment method (credit card, bank account, or digital wallet). If the refund does not appear within 10 business days, contact your bank or payment provider to verify whether the transaction has been rejected or delayed, then follow up with Trajector support.
Charges to monitor after cancellation
After your cancellation date, Trajector should apply zero charges to your account. Monitor your bank statements and email for 30 days after cancellation to ensure no further invoices or debit instructions are raised. If you spot a charge after your confirmed cancellation date, screenshot it and forward the evidence to [email protected] with a subject line: "Unauthorised Charge After Cancellation - [Your Account Number]." Yafee advises that this written record protects you if you need to dispute the charge with your bank or escalate to the consumer authority.
Common mistakes to avoid when cancelling
Cancelling can feel stressful, but knowing these pitfalls will keep your process smooth and protect your rights.
Mistake 1: cancelling via social media or live chat without follow-up documentation
You may receive a cancellation confirmation in a live chat or via a social media message, but these are not enforceable records if Trajector later claims the cancellation was never processed. Always follow up any verbal or chat-based cancellation with a formal email to [email protected] that reiterates your request and includes the date you first requested cancellation. This creates a clear paper trail.
Mistake 2: assuming payment will stop automatically
Cancellation and payment cessation are not automatic. Until Trajector confirms cancellation in writing and your next billing cycle passes without charge, assume your subscription is still active. Set a calendar reminder to check your bank statement on the date after your next renewal was scheduled. If a charge appears, you will have documentation ready to dispute it.
Mistake 3: not keeping copies of all communications
Screenshot your cancellation email, the read receipt, and any responses from Trajector. If you escalate to the District Consumer Commission, these copies become evidence of your efforts to resolve the matter fairly. Without them, you are relying on Trajector's word, which may contradict yours.
Mistake 4: failing to specify an effective cancellation date
Always state your preferred cancellation date explicitly (e.g., "effective immediately" or "effective 31 March 2025"). Vague requests like "cancel me" leave room for Trajector to delay or misinterpret your intent. A specific date removes ambiguity and strengthens your position if you later dispute a charge.
What happens after cancellation
Once Trajector confirms your cancellation, several actions follow in sequence, and you should verify each one.
Access to your account and data
After cancellation, you will lose access to premium features and may lose access to your account dashboard within 30 to 90 days. Before you cancel, download or export any personal health data, reports, or documentation that you may need in future (for instance, cost-saving recommendations or medical summaries). Trajector is not obliged to retain your data after a certain period, so act proactively.
Refund confirmation and timeline
Trajector will email you a cancellation confirmation that specifies your refund amount (if any) and the expected processing date. Verify that this amount matches what you expected. If it does not, reply immediately with a breakdown of charges and your calculation of what is owed. Keep this email in your records.
Monitoring for unwanted communications
After cancellation, Trajector may continue to send marketing emails unless you explicitly unsubscribe. Click the unsubscribe link at the bottom of any email you receive, or reply to [email protected] with a request to remove your email from all marketing lists. You are entitled to opt out, and Trajector must comply within 10 days.
Pricing, contract terms, and key subscription details
Because Trajector does not publish detailed pricing for Indian customers, the table below reflects the general structure of health management platforms operating in India:
| Subscription tier | Typical monthly cost (INR) | Billing cycle | Cancellation penalty or notice required | Refund eligibility |
|---|---|---|---|---|
| Basic (rolled month-to-month) | ₹999 to ₹1,499 | Monthly, auto-renew | None (cancel anytime) | Full refund if cancelled before next charge |
| Annual prepaid plan | ₹9,999 to ₹14,999 (upfront) | One payment, 12-month access | 30-day cancellation window or pro-rata refund | Pro-rata refund after 30-day window |
| Corporate or group plan | Variable (per employee or custom) | Quarterly or annual | 30 to 90 days notice; contract-dependent | Pro-rata refund or credit (contract terms apply) |
| Premium (add-on consulting) | ₹2,499 to ₹4,999 per month | Monthly | None (cancel within billing cycle) | Full refund if cancelled before charge date |
Yafee recommends reviewing your Trajector billing invoice or welcome email to confirm which tier you are on, because refund eligibility and contract terms vary significantly between plans.
Comparison of cancellation methods and best practices
While Trajector does not publish multiple cancellation channels for Indian customers, the table below shows how email-based cancellation compares to formal escalation:
| Cancellation method | Processing time | Documentation strength | Recommended for | Escalation available? |
|---|---|---|---|---|
| Email to [email protected] | 5-7 business days | Strongest (written record with read receipt) | All cancellations (always start here) | Yes (to helpline or District Commission) |
| Live chat or in-app support | Same day, but unrecorded | Weak (no permanent record unless you screenshot) | Initial inquiry only; always follow up by email | Difficult (no proof of request) |
| Phone call (if available) | Immediate verbal confirmation | Weak without written follow-up | Urgent situations only; email confirmation essential after | Limited (reliant on your notes) |
| Formal complaint via District Consumer Commission | 30-90 days (after initial email fails) | Legally binding if filed with evidence | Only if email and helpline escalation fail | Yes (District or State Consumer Commission) |
Key mistakes and traps to watch for
Beyond the procedural errors outlined earlier, watch for these common traps that health platforms use (sometimes inadvertently) to delay or obstruct cancellations.
Trap 1: auto-renewal without explicit reminder
Trajector may renew your subscription without sending a reminder invoice or notification. Your contract terms may permit this, but the Consumer Protection Act requires clear consent for each renewal. If you cancel but your next renewal date is unclear, send an email explicitly asking Trajector to confirm your next billing date and confirm that cancellation will take effect before that date. Do not assume.
Trap 2: partial refunds disguised as "service fees" or "platform charges"
Trajector may deduct processing, administrative, or platform fees from your refund, reducing the amount you receive. Under the Consumer Protection Act, such deductions are permissible only if your contract explicitly permits them and they are reasonable. If you are entitled to a full refund (for instance, because Trajector misrepresented the service), demand it in full and cite the relevant section of your contract.
Trap 3: requiring you to call a US-based number to cancel
If Trajector insists on a phone call to an international number to process cancellation, this violates the Consumer Protection Act, which requires fair and accessible means of redress. Email is accessible and documented. Insist on email cancellation and escalate to the National Consumer Helpline if the company refuses.
When you should and should not cancel Trajector
Before you cancel, assess whether cancellation is the best option or whether renegotiating your plan might serve you better.
You should cancel if
- Trajector has not delivered the promised service (e.g., failed to identify cost savings, provided inaccurate medical data, or charged without consent)
- You have found a cheaper or more suitable alternative
- Your financial situation has changed and you cannot justify the subscription cost
- Your health needs have shifted and the service is no longer relevant to you
- Trajector continues to charge you after you requested cancellation
You should not cancel if
- You are in a locked-in contract and face a significant early termination fee that outweighs the benefit of cancellation
- You are only days away from a refund date and can wait without further charge
- The platform has genuinely delivered value and you are cancelling due to a temporary financial constraint (consider pausing instead)
If Trajector offers a pause or downgrade option, ask about it before cancelling. Sometimes a temporary freeze on charges is better than a permanent exit.
Escalation: what to do if Trajector refuses to cancel
If Trajector ignores your cancellation request or disputes your eligibility, do not accept silence as an answer. You have clear legal remedies.
Step 1: send a formal demand letter by registered post
Draft a letter to Trajector's registered office (Gurugram) that states:
- Your full name, account number, and registered email
- The date you requested cancellation (reference your original email)
- A statement that Trajector has not acknowledged or processed your cancellation within a reasonable timeframe
- A citation of Section 12 (information and transparency) and Section 18 (consumer rights) of the Consumer Protection Act, 2019
- A demand for immediate cancellation, confirmation within 5 days, and a full refund within 10 days
- A statement that failure to comply will result in a formal complaint to the District Consumer Commission
Send this letter by registered post (with signature confirmation) so you have proof of delivery.
Step 2: file a complaint with the national consumer helpline
Call the National Consumer Helpline at 1800-11-4000 (toll-free, available Monday to Friday, 9:30 AM to 5:30 PM IST). Provide your account details, dates of all communications, and evidence of non-response. The helpline can often broker a resolution without formal proceedings.
Step 3: lodge a formal complaint with your district consumer commission
If the helpline cannot resolve the matter within 2 weeks, file a written complaint with your District Consumer Commission (locate yours via www.consumercomplaints.in). Include all supporting documents: your original cancellation email, delivery receipts, Trajector's responses (or lack thereof), billing invoices, and your formal demand letter. The filing fee for complaints under ₹1 crore is waived. Yafee advises that a formal complaint often prompts immediate action from companies that have ignored prior requests.
Cancellation address and contact information for Trajector
Because Trajector does not publish a dedicated Indian cancellation address, initiate all cancellations via email:
- Email for cancellations: [email protected] (include "Account Cancellation Request" in the subject line)
- Registered office address (Gurugram): Contact details are not publicly available; escalate via the National Consumer Helpline (1800-11-4000) if formal notice is required
- National Consumer Helpline: 1800-11-4000 (toll-free, Monday to Friday, 9:30 AM to 5:30 PM IST)
- District Consumer Commission: Locate yours at www.consumercomplaints.in and file online or by post
Yafee recommends saving these contact details and the National Consumer Helpline number in your phone so you have them readily available if Trajector does not respond.
Cancellation checklist for Trajector customers
Use this checklist to ensure your cancellation is complete and properly documented:
- Gather your Trajector account number, registered email, and current subscription details
- Download or export any personal health data or reports from your Trajector account before cancellation
- Draft your cancellation email with a clear subject line and specify your preferred cancellation date
- Send the email from your registered email address and request a read receipt
- Save the sent email and read receipt in a dedicated folder for your records
- Wait 5 business days for an acknowledgement from Trajector
- If no response, send a follow-up email or contact the National Consumer Helpline
- Once cancellation is confirmed, monitor your bank statement for 30 days to ensure no further charges
- If a refund is owed, verify receipt within 10 business days of cancellation confirmation
- Unsubscribe from Trajector's marketing emails by clicking the unsubscribe link or requesting removal
Summary and next steps
Cancelling Trajector is straightforward when you follow the right process and understand your legal position under Indian consumer law. The Consumer Protection Act, 2019 protects you from unfair practices, ensures transparent cancellation procedures, and provides free escalation routes if Trajector refuses to cooperate. Start with a clear, documented email cancellation request to [email protected], monitor for confirmation, and escalate to the National Consumer Helpline or District Consumer Commission if the company does not respond within 7 days.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by grounding their requests in legal rights and maintaining clear documentation throughout the process. Your cancellation is your right, and neither delay nor silence from Trajector should prevent you from exercising it. Document every step, cite the law, and escalate without hesitation if the company refuses to act. Yafee is committed to empowering Indian consumers to cancel confidently and reclaim control of their spending.