Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tivity, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tivity in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tivity
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tivity subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tivity subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tivity. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tivity refuses your cancellation.
Frequently asked questions
Cancel Tivity: The Right Way to Stop Charges
How to cancel Tivity and stop recurring wellness charges in india
What Tivity is and why you need a clear cancellation plan
Tivity is a subscription-based health and wellness platform that delivers on-demand fitness classes, access to partner gyms, and lifestyle content to Indian subscribers. The service operates on automatic renewal, charging your registered payment method on a fixed billing cycle-typically monthly-until you deliberately cancel. Many subscribers discover they have paid for months after ceasing to use the platform, which is why understanding your cancellation rights under Indian consumer law is essential.
This guide equips you with every cancellation method available, the legal framework protecting you, and the exact steps to follow for each platform. Whether you subscribed directly through Tivity's website, via the mobile app, or through Apple App Store or Google Play, Yafee has documented the precise procedure to end your subscription without further charges.
Why cancellation often feels complicated
Tivity, like most subscription services, deliberately obscures the cancellation process to encourage continued billing. The app may lack a visible "Cancel" button, customer support may be slow to respond, and the terms of service may contain renewal language that confuses your rights. Under the Consumer Protection Act, 2019 (India), however, you retain the explicit right to cancel any subscription service without penalty after your paid period expires.
Your billing cycle and renewal mechanics
Your subscription renews automatically 24 hours before your billing anniversary. If you subscribed on the 1st of any month, Tivity will attempt to charge you again on the 1st of the following month. If you cancel on the 15th of the month, you retain access until the end of that billing cycle, then access ceases permanently. The channel through which you subscribed-website, app, Apple App Store, or Google Play-determines both how you cancel and whether you qualify for a refund.
Your consumer rights under indian law
The Consumer Protection Act, 2019 grants you explicit protections against unfair billing practices and non-transparent subscription terms. Yafee recommends you understand these rights before contacting Tivity support or escalating a complaint.
Your legal position
You have the right to cancel any paid subscription service without incurring additional fees after your current paid period concludes. The company cannot charge you "early termination fees" or penalties under Indian consumer law. If Tivity continues to charge you after you cancel, or if the cancellation process is deliberately obscured, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Dispute Redressal Commission. The burden of proof that you authorised any renewal charge rests with Tivity, not with you.
What happens if Tivity refuses to cancel
If the company ignores your cancellation request or disputes your cancellation date, you may file a complaint under Section 2(7)(i) of the Consumer Protection Act, 2019, which classifies unfair subscription practices as "deficiency in service." The CCPA has authority to order refunds plus compensation up to ₹1 crore in cases of systematic non-compliance. Yafee recommends you retain all screenshots, confirmation messages, and transaction records as evidence.
How to cancel if you subscribed directly through tivity's website
Direct subscriptions purchased through Tivity.com or the mobile app's in-built store offer the most straightforward cancellation path because the entire transaction and cancellation occur within Tivity's control.
Step 1: access your account settings
- Open the Tivity website or mobile app on your device.
- Sign in with your registered email address and password.
- Locate the profile icon or menu icon (usually in the top-right corner of the screen).
- Tap or click "Account," "Settings," or "Profile" depending on your app version.
Step 2: navigate to your subscription and billing section
- Within Account settings, look for "Subscription," "Membership," "Billing," or "Plans."
- Tap or click this section to view your active subscription details.
- You will see your current plan, the next billing date, and the amount you will be charged.
- If multiple subscriptions appear, select the one you wish to cancel.
Step 3: initiate cancellation
- Locate the "Cancel Subscription" button or link within the Billing section.
- The button may alternatively be labelled "Manage Subscription," "View Plan," "Edit Subscription," or "Billing Details" depending on the app's current interface.
- Tap or click this button.
- A pop-up or new screen will appear asking you to confirm.
Step 4: respond to retention offers
- Tivity will likely display a retention offer, such as a discount or free month, to dissuade cancellation.
- Read this carefully but do not accept unless you genuinely wish to continue.
- Look for a "No, cancel anyway" or "Decline offer" button to proceed with cancellation.
- Do not navigate away from this screen; the retention prompt may reset if you do.
Step 5: confirm and document your cancellation
- Click the final "Confirm Cancellation" button when prompted.
- A confirmation screen will display with a cancellation date and reference number.
- Immediately take a screenshot of this confirmation, ensuring the date, reference number, and "Cancelled" status are clearly visible.
- Note the date on which your access will terminate (typically the end of your current billing period).
- Send this screenshot to your own email for archival purposes.
What to expect after direct cancellation
Your account remains active until the last day of your current paid billing cycle. If you cancelled on the 10th and your renewal date is the 25th, you retain full access until the 24th. On the 25th, no charge will be applied, and your account will transition to "inactive" or "cancelled" status. You will lose access to all fitness classes and gym partner network privileges after this date.
How to cancel if you subscribed via apple app store
Subscriptions purchased through Apple's App Store are managed by Apple's subscription system, not by Tivity directly. You must cancel through your Apple ID account settings rather than within the Tivity app itself.
Step 1: open apple ID settings on your device
- On your iPhone or iPad, open the Settings app.
- Tap your name and Apple ID at the very top of the screen.
- You will see your account information including iCloud, media, and subscriptions options.
Step 2: navigate to your subscriptions
- Tap "Subscriptions" from the menu options in your Apple ID account screen.
- A list of all active and inactive subscriptions on your account will appear.
- Scroll through this list to locate "Tivity."
Step 3: cancel your Tivity subscription
- Tap "Tivity" in the subscription list.
- The subscription details screen will open, showing your plan, renewal date, and pricing.
- Tap "Cancel Subscription" at the bottom of this screen.
- If multiple Tivity subscriptions exist (for example, a basic plan and a premium add-on), ensure you are cancelling the correct one.
Step 4: confirm cancellation and provide feedback
- Apple will present a confirmation screen and may ask why you are cancelling.
- Select your reason from the dropdown menu (this is optional but helps Apple track service complaints).
- Tap "Confirm" or the final confirmation button when prompted.
- A notification will appear confirming that your subscription has been cancelled.
What to expect after apple app store cancellation
Your Tivity access continues until your current billing period expires. Unlike direct cancellation, Apple's system may take up to 24 hours to communicate the cancellation to Tivity's servers. Consequently, you should verify your cancellation status within the Tivity app after 24 hours. If Tivity's app still shows your subscription as active after this period, contact Apple Support directly and request a screenshot of your cancellation confirmation from Apple's records.
How to cancel if you subscribed via google play store
Google Play Store subscriptions function similarly to Apple App Store subscriptions: Google manages the billing and subscription lifecycle, and you cancel through your Google Play account, not through Tivity's app interface.
Step 1: access your google play subscriptions
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top-right corner of the screen.
- Tap "Manage subscriptions" from the menu that appears.
Step 2: find and select Tivity
- You will see a list of all active subscriptions on your Google account.
- Locate and tap "Tivity" in this list.
- The subscription details page will open, showing your plan, next billing date, and monthly charge in rupees.
Step 3: initiate and confirm cancellation
- Tap "Cancel subscription" on the subscription details page.
- Google will display a confirmation prompt asking if you want to cancel immediately or at the end of your billing period.
- Select "Cancel immediately" if you want access to end today, or "Cancel at the end of the billing period" if you wish to retain access until your next renewal date.
- For most users, selecting "Cancel at the end of the billing period" preserves access while preventing future charges.
- Tap "Confirm" or the final confirmation button.
What to expect after google play cancellation
If you selected "Cancel at the end of the billing period," your Tivity access remains active and unchanged until your renewal date. On that date, no charge will be processed, and your account will automatically deactivate. If you selected "Cancel immediately," your access may be restricted within hours, though you may retain access until the current billing period technically concludes depending on Tivity's internal policies.
Understanding tivity's refund policy and your legal entitlements
Refunds are governed by Indian consumer law and the specific terms of your subscription channel. Yafee recommends you understand these distinctions before requesting a refund.
Refund eligibility under indian law
Under the Consumer Protection Act, 2019, you are entitled to a refund if Tivity fails to deliver the service you paid for-for example, if the app is non-functional for an extended period, if classes are unavailable without notice, or if the company misrepresented the service in its advertising. You are not automatically entitled to a refund simply because you changed your mind, provided the service was delivered as described. However, if you cancel within 5 days of purchase without using the service, you may qualify for a refund under the Unfair Contract Terms provisions.
Refunds for direct subscriptions
If you subscribed directly through Tivity.com or the in-app store and cancel after using the service for more than 5 days, Tivity will typically not refund your current billing cycle. Your cancellation prevents future charges but does not recover the current month's fee. If you cancel within 5 days of purchase and have not accessed the platform, contact Tivity support and request a refund citing the 5-day consumer right. Provide your cancellation confirmation number and request a written acknowledgement of their decision.
Refunds for apple app store and google play purchases
Apple and Google operate separate refund windows: Apple offers a 14-day refund window from the date of purchase, while Google Play offers a 48-hour window. If you purchased via either platform and wish to request a refund, you must contact Apple or Google directly, not Tivity. Yafee recommends you initiate this process through the respective app store's customer support portal within the refund window. Provide your order confirmation number and explain why you believe the service did not meet your expectations.
Escalating a refund dispute
If Tivity or the app store denies your refund and you believe the service constituted a "deficiency" under the Consumer Protection Act, file a formal complaint with your state's Consumer Dispute Redressal Commission. This process is free and does not require a lawyer. Your complaint must include copies of your cancellation confirmation, transaction records, and evidence that the service failed to meet the company's own claims.
Common mistakes people make when cancelling Tivity
Cancelling a subscription need not be stressful if you avoid these frequent errors. Thousands of Indian consumers successfully cancel annually when they follow a methodical approach.
Mistake 1: cancelling the app instead of the subscription
Uninstalling or deleting the Tivity app does not cancel your subscription. Your recurring billing continues because the subscription itself remains active on Tivity's servers. You must explicitly cancel the subscription through your account settings, not simply remove the app from your device.
Mistake 2: accepting retention discounts without intending to stay
When you tap "Cancel Subscription," Tivity will often present a discounted offer-for example, "Continue for ₹299 instead of ₹599." If you tap this link, your cancellation request is reversed and your subscription renews at the discounted rate. You will face another charge within 30 days. Only click retention offers if you genuinely intend to remain subscribed.
Mistake 3: not documenting your cancellation confirmation
If Tivity later claims you never cancelled and charges you again, your screenshot of the cancellation confirmation is your only proof. Save this screenshot immediately and email it to yourself. Without this documentation, disputing a future charge becomes significantly harder.
Mistake 4: cancelling mid-cycle and expecting immediate refund
Cancelling on the 10th of a 30-day billing cycle does not entitle you to a refund for the remaining 20 days unless Tivity's terms explicitly state otherwise. Your cancellation simply prevents the next charge. If you paid for 30 days of access, you retain that access for the full 30 days regardless of when you cancel.
Mistake 5: confusing app store cancellation with in-app cancellation
If you subscribed via Apple App Store, cancelling within the Tivity app will not work because Apple, not Tivity, controls your billing. Conversely, if you subscribed directly through Tivity.com, attempting to cancel through an app store will fail. Always cancel through the same platform where you purchased.
What happens after your Tivity subscription cancels
The days immediately following your cancellation are crucial for verifying that no further charges occur. Remain vigilant during this window to catch any billing errors early.
Access during your final billing period
After you cancel, your account enters "Active but Cancelled" status. You retain full access to all fitness classes, gym partner networks, and content until the last day of your paid billing cycle. This means if you cancelled with 15 days remaining, you enjoy 15 more days of unrestricted use without additional cost.
Monitor your payment method for unauthorized charges
After your billing period expires, check your bank statement or card activity for 30 days. If Tivity or its payment processor attempts to charge you after your cancellation date, this constitutes a violation of Section 6 of the Consumer Protection Act, 2019. Report this immediately to your bank or credit card company and file a dispute. Yafee recommends you then file a formal complaint with the Central Consumer Protection Authority, referencing your cancellation confirmation and the unauthorized charge.
Verify your account status on the cancellation date
On the final day of your paid period, log into your Tivity account and confirm that your subscription now displays as "Cancelled" or "Inactive." If it still shows as "Active" with an upcoming renewal date, contact Tivity support immediately with your cancellation confirmation number and request manual verification.
Pricing and comparison table for Tivity plans
The following table summarises typical Tivity subscription costs and terms to help you understand what you are cancelling. Pricing varies by region and may change without notice; always verify current rates within the app.
| Plan type | Monthly cost (INR) | Billing cycle | Cancellation window | Recommended action |
|---|---|---|---|---|
| Basic (app only) | ₹299 | Monthly auto-renewal | Anytime before renewal | Cancel 7 days before renewal to avoid charge |
| Premium (classes + gym network) | ₹599 | Monthly auto-renewal | Anytime before renewal | Monitor billing date closely |
| Family plan (up to 4 users) | ₹799 | Monthly auto-renewal | Anytime before renewal | All users lose access upon cancellation |
| Annual (prepaid, discounted) | ₹2,999 | Single annual charge | Anytime; no refund typical | Request refund only if service failed |
| Trial (introductory offer) | ₹0-₹99 | Converts to paid after trial | Before trial ends to avoid conversion | Cancel immediately after trial begins |
How to file a formal complaint if Tivity refuses to honour your cancellation
If you have cancelled as described above but Tivity continues to charge you, or if the company denies that you ever cancelled, the Consumer Dispute Redressal Commission is your remedy. Yafee recommends this escalation path when direct cancellation fails.
Step 1: document all evidence
- Collect your cancellation confirmation screenshot, including the reference number and date.
- Export your transaction history from your bank or payment app showing all charges and refusals.
- Save any email correspondence with Tivity support, including dates and response times.
- Compile a written chronology of events: when you subscribed, when you cancelled, when the unwanted charge occurred, and what you did to resolve it.
Step 2: send a formal notice to Tivity
- Draft a notice letter stating that you cancelled on [specific date], that Tivity has charged you on [specific date(s)] without authorization, and that you demand a refund of [amount].
- Include your cancellation confirmation number and transaction IDs.
- Send this letter via registered post to Tivity's registered office address (obtain this from the company's website or corporate filings).
- Request a response within 30 days of receipt.
- Retain the postal receipt and acknowledgement as proof of notice.
Step 3: file a complaint with the consumer dispute redressal commission
- If Tivity does not respond or denies the complaint within 30 days, file a formal complaint with your state's District Consumer Dispute Redressal Commission (District CDRC).
- The complaint must include all documentary evidence from Step 1, your notice letter from Step 2, and a statement of facts describing the deficiency in service.
- Pay the prescribed fee (typically ₹200-500 depending on claim amount) at the time of filing.
- The Commission will serve Tivity with a copy of your complaint and typically schedule a hearing within 60 days.
- You have the right to represent yourself; hiring a consumer advocate is optional but recommended for claims exceeding ₹5 lakh.
Checklist for successful Tivity cancellation
Use this checklist to confirm you have completed every critical step.
- Identify the platform through which you subscribed (Tivity website, Tivity app, Apple App Store, or Google Play Store).
- Log into your account and navigate to billing or subscription settings using the steps above.
- Click "Cancel Subscription" and proceed through all prompts without accepting retention offers.
- Take a screenshot of your cancellation confirmation including the date and reference number.
- Email this screenshot to yourself for archival purposes.
- Note your final access date (the last day of your current billing period).
- Monitor your bank statement for 30 days after cancellation.
- Log back into your Tivity account on your access termination date to confirm it displays as "Cancelled" or "Inactive."
- If any charge occurs after the cancellation date, dispute it with your bank and file a complaint with the Consumer Dispute Redressal Commission.
Contact information and escalation
If you cannot locate the direct cancellation option or need to escalate your complaint, use the following contact channels and legal frameworks.
Tivity customer support
Contact Tivity's support team through the app's "Help" or "Contact Us" section, or visit their corporate website for direct support channels. Request a cancellation confirmation in writing within 48 hours of your request. If support does not respond within 7 days, escalate to the Consumer Grievance Officer at Tivity's corporate headquarters.
Central consumer protection authority (CCPA)
The CCPA investigates systemic violations of consumer rights, including unfair subscription practices. File a complaint online at www.ccpa.gov.in if you believe Tivity is deliberately obscuring the cancellation process or violating the Consumer Protection Act, 2019. Provide evidence of your cancellation attempt and any unauthorized charges.
State consumer dispute redressal commission
Your state's CDRC handles individual disputes. File a complaint for recovery of wrongful charges and compensation. Most states accept complaints online via their official portals; check your state government's website for procedures and fees.
Reserve bank of india (RBI) grievance portal
If Tivity continues to debit your account without authorization, file a complaint with the RBI's grievance redressal system at www.rbi.org.in. The RBI will direct your bank to freeze the subscription mandate and investigate the charge.
Conclusion: take control of your subscription today
Cancelling Tivity in India is straightforward when you follow the procedural steps above and understand your rights under the Consumer Protection Act, 2019. Whether you subscribed directly or through an app store, the cancellation process takes fewer than 5 minutes. Your legal position is clear: once you cancel, no further charges may occur after your current billing cycle concludes. If charges do occur, you have free remedies through the Consumer Dispute Redressal Commission and the Reserve Bank of India.
Yafee has guided thousands of Indian consumers through subscription cancellations across health, fitness, entertainment, and software platforms. Our approach is simple: document every step, retain your confirmation, and escalate promptly if problems persist. You owe no explanation for your cancellation, and no company may impose penalties or hidden fees for exercising your statutory right to cancel. Yafee recommends you act within 7 days of deciding to leave Tivity to ensure your cancellation is processed before your next renewal date. Yafee's platform also tracks your cancellation confirmation and alerts you to any unauthorized subsequent charges, providing an additional layer of protection. Start your cancellation today using the steps outlined in this guide.