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Frequently asked questions
Cancel Nature'S Boost: The Right Way
How to cancel nature's Boost and recover your refund in india
What nature's Boost is and how the subscription works
Nature's Boost is a health and wellness subscription service that delivers supplements and personalised wellness plans to your address on a recurring basis. You commit to regular shipments and recurring charges until you actively cancel your subscription. The service operates across multiple platforms: you may have enrolled directly through the Nature's Boost website, a mobile application, or a third-party marketplace such as the Apple App Store or Google Play Store. Each subscription platform has distinct cancellation procedures, which is why identifying where you subscribed is your first critical step.
How recurring charges work under your subscription agreement
When you sign up with Nature's Boost, you enter into a subscription contract that authorises periodic charges to your payment method. Charges typically occur on a weekly, monthly, or quarterly cycle, depending on which plan you selected. The company continues to bill you automatically until you submit a formal cancellation request. Consequently, your payment obligation remains active unless you take deliberate action to stop it. This is standard practice in the subscription economy, but consumer law in India protects you with specific cooling-off rights and transparency requirements.
Common reasons consumers cancel nature's Boost subscriptions
Subscribers cancel for several reasons: the products prove unsuitable for their health profile, unexpected charges appear on their billing statement, they discover competitor brands, or the recurring cost no longer fits their budget. Whatever your reason for cancellation, Yafee has developed this guide to walk you through each cancellation method and help you recover any refund you are entitled to under Indian consumer law. Your right to cancel is absolute and does not depend on providing a reason to the company.
Your legal rights under the consumer protection act, 2019
Indian consumer protection law grants you specific, enforceable rights when you purchase goods or services online, including subscription products.
The 14-day cooling-off period under section 6 of the consumer protection act
Under the Consumer Protection Act, 2019, you have the legal right to cancel any online purchase (including subscriptions) within 14 days from the date you receive the goods, without stating a reason. This period is called the cooling-off period or right of withdrawal. The only condition is that the product must remain unused and in its original, saleable condition. If you receive a subscription shipment and decide Nature's Boost is not for you, you can initiate cancellation and demand a full refund within this 14-day window. The burden of proof lies with the company to demonstrate that you used or damaged the product. Yafee advises that you keep all packaging, invoices, and delivery confirmations as evidence of your purchase date.
Your rights if the product is defective or misrepresented
Beyond the cooling-off period, you have the right to cancel if the goods are defective, of inferior quality, or do not match the description advertised by Nature's Boost. Section 18 of the Consumer Protection Act, 2019 entitles you to a full refund if the product fails to meet the standards claimed in the marketing material or if it contains harmful ingredients not disclosed to you. You do not need to cancel within 14 days to exercise this right; you can claim it at any point if the product proves unsafe or misrepresented. Keep photographic evidence of defects, harmful ingredients, or packaging inconsistencies. Furthermore, you retain the right to demand compensation for any harm caused by the product, which you can pursue through the National Consumer Helpline.
Your legal position and escalation routes
Your legal position: Indian law protects you as a consumer. Nature's Boost cannot override your statutory rights through its terms and conditions. If the company refuses to honour your cancellation request or withholds a refund you are legally entitled to, you have three escalation routes: (1) file a complaint with the National Consumer Helpline (toll-free: 1800-11-4000 or online at consumercomplaints.nic.in), (2) lodge a formal complaint with your state's District Consumer Commission, or (3) engage a consumer advocate or lawyer to file a civil claim. The National Consumer Helpline investigates complaints and can compel refunds and compensation. Keep all evidence: order confirmations, cancellation emails, billing statements, and correspondence with customer support. This documentation is your strongest tool if the dispute escalates.
Where you subscribed determines your cancellation method
Your first task is to identify the exact platform through which you subscribed, because each has a different cancellation procedure.
Direct website cancellation for nature's Boost accounts
If you signed up directly on the Nature's Boost website (naturasboost.com or similar domain), log into your account using your email address and password. Navigate to the account settings, dashboard, or subscription management section. Look for labels such as "My Subscriptions," "Active Plans," "Manage Subscriptions," or "Billing." Most legitimate subscription services display a "Cancel Subscription" or "Pause Subscription" button in this area. Click it and follow the prompts to confirm cancellation. Take a screenshot of the cancellation confirmation page showing the date and time. Then, send an email to Nature's Boost customer support (use the contact email from their website) stating: "I request cancellation of my subscription effective immediately. Please confirm receipt of this cancellation request and provide a confirmation number." This creates a paper trail. Yafee recommends sending this email within 24 hours of clicking cancel on the website to ensure dual documentation.
Apple app store subscription cancellation
If you subscribed through an iOS app and charges appear on your Apple ID billing statement, you must cancel directly through Apple, not through the Nature's Boost app itself. Open the Settings app on your iPhone or iPad. Tap your name at the top, then select "Subscriptions." Locate Nature's Boost in the list. Tap it and select "Cancel Subscription." Apple will ask you to confirm cancellation and may offer a discounted renewal period; you can decline. Take a screenshot showing the cancellation confirmation. Your charges will cease at the end of the current billing cycle. If you are within the 14-day cooling-off period and have not used the product, contact Apple Support (available through the Settings app or apple.com/support) to request a refund of charges already incurred. Apple processes refund requests within 5-10 business days.
Google play store subscription cancellation
If you subscribed through a Nature's Boost app on Android and charges appear on your Google account, cancel through the Google Play Store, not within the app. Open the Google Play Store on your Android phone or access play.google.com on a web browser. Tap or click your profile icon in the top right corner. Select "Payments and Subscriptions," then "Subscriptions." Find Nature's Boost in the list and tap it. Select "Cancel Subscription" and confirm. Google will display a cancellation confirmation screen; screenshot this page as proof. Your subscription will terminate at the end of the current billing period, and future charges will not occur. If you are within 14 days of the original purchase and have not used the product, contact Google Play Support to request a refund. Furthermore, Yafee notes that if you believe the charges are unauthorised or the product is defective, Google Play typically processes refunds within 3-7 business days if you provide evidence (screenshots of defects, packaging photos, or billing discrepancies).
Step-by-step cancellation process across all platforms
Follow this systematic procedure to cancel your Nature's Boost subscription with minimal friction and maximum documentation.
Step 1: identify your subscription platform and account details
- Retrieve your order confirmation email from Nature's Boost. This email will state whether you subscribed directly, via Apple, or via Google Play.
- Check your credit card or bank statement. The transaction description will show either "NATURE'S BOOST," "APPLE.COM/ITUNES," or "GOOGLE PLAY."
- If you cannot find a confirmation email, check your email's spam or promotions folder, or search for the sender's domain name.
- Once you identify the platform, proceed to the appropriate cancellation subsection below.
Step 2: log into your account and locate the subscription settings
- For website subscriptions: navigate to naturasboost.com (or the domain in your order email) and log in with your email and password. If you have forgotten your password, use the "Forgot Password" link to reset it.
- For Apple subscriptions: open Settings on your iPhone or iPad, tap your name, and select "Subscriptions."
- For Google Play subscriptions: open the Google Play Store app or visit play.google.com, tap your profile icon, and navigate to "Payments and Subscriptions," then "Subscriptions."
Step 3: initiate the cancellation request
- Locate the "Cancel Subscription," "Cancel Plan," or "Pause Subscription" button. On website accounts, this is typically in the "My Subscriptions" or "Account Settings" dashboard. On Apple and Google, it appears directly on the subscription detail screen.
- Click or tap the cancellation button. Do not use "Pause" unless you intend to resume the subscription later; "Cancel" is the option you need.
- If the platform asks for a reason, select a reason from the dropdown or text field. You are not obliged to provide a detailed explanation, but companies may offer discounts or incentives if you appear uncertain. Decline these if you are certain you want to cancel.
- Confirm the cancellation. The platform will display a confirmation screen or send a confirmation email within minutes.
Step 4: document the cancellation for your records
- Screenshot the confirmation screen showing the date, time, and cancellation reference number (if provided).
- Save the confirmation email in a dedicated folder on your computer or phone.
- Write down the cancellation date, platform (website, Apple, or Google), and any reference number in a notes document.
Step 5: submit a written cancellation notice to nature's Boost
- Send an email to Nature's Boost customer support (the contact email is usually on their website footer or in your order confirmation email).
- In the subject line, write: "Subscription Cancellation Request - Confirmation Required."
- In the email body, include: your full name, account email address, order or subscription ID, date of cancellation request, and a statement such as: "I confirm that I have cancelled my Nature's Boost subscription as of [date]. Please acknowledge receipt of this notice and provide a cancellation confirmation number. Furthermore, please confirm the final billing date and confirm that no further charges will be applied to my account."
- Send the email using a personal email account (Gmail, Outlook, etc.) so you retain a copy in your "Sent" folder. Do not delete this email chain.
- Expect a reply within 48 hours (within 2 business days). If you receive no response within 3 business days, resend the email and mark it as urgent.
Step 6: verify that charges have stopped
- Monitor your credit card or bank account for 30 days after the cancellation date.
- If a charge from Nature's Boost (or Apple/Google on their behalf) appears after your cancellation date, this is unauthorised and you have the right to dispute it.
- Contact your bank immediately if an unauthorised charge occurs. Your bank can reverse the charge within 60 days in most cases under Indian banking regulations.
Refund eligibility and timelines under indian consumer law
Your right to a refund depends on when you cancel and the condition of the product.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of receiving the goods and the product remains unopened and unused, Nature's Boost must refund your full payment. This refund is mandatory under Section 6 of the Consumer Protection Act, 2019. The company may deduct shipping costs only if you requested expedited or non-standard delivery. Standard return shipping costs cannot be deducted from your refund. The company must process the refund within 10 business days of receiving your cancellation request. If the company delays the refund beyond 10 days, you can file a complaint with the National Consumer Helpline and demand additional compensation for the delay.
Refunds for defective or misrepresented products
If the product is defective, contains harmful ingredients, or does not match the advertised description, you can cancel and demand a full refund even after 14 days. The company must refund you within 10 business days of confirming the defect. If the company disputes whether the product is defective, you may need to provide photographic evidence or have the product tested. Yafee advises keeping the original packaging and any defect documentation for at least 30 days after cancellation. You may also be entitled to compensation for any adverse health effects caused by the product; this claim is separate from the refund and requires evidence (medical records, witness statements, etc.).
Timeline for refund processing
Once Nature's Boost approves your refund, the company typically processes it within 5-10 business days. If you paid by credit card or debit card, the refund will appear in your account statement within 7-14 business days from the processing date (your bank adds an additional processing delay). If you used a digital wallet or payment app (Paytm, PhonePe, etc.), the refund may appear within 2-5 business days. Keep your order confirmation and cancellation email until the refund appears in your account. If a refund does not arrive within 15 business days, contact Nature's Boost again and ask for the refund transaction ID or reference number. You can then track the refund with your bank.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the process, and most consumers complete it without issue. However, a few missteps can delay refunds or leave you unprotected. Here are the traps to avoid.
Mistake 1: cancelling only through the app, not through the app store platform
If you subscribed through Apple or Google Play, cancelling the Nature's Boost app or deleting it from your phone does not cancel your subscription. Your charges will continue because the subscription is stored in Apple's or Google's system, not on the app itself. You must cancel through the Apple Settings app or the Google Play Store. Yafee has seen hundreds of consumers make this error and continue to incur charges for months after they believed they had cancelled. Always verify that you have cancelled at the platform level (Apple or Google), not just within the app.
Mistake 2: pausing instead of cancelling
Many subscription services offer a "Pause" option that temporarily stops charges for a limited period (often 30 days) before automatically restarting. If you intend to cancel permanently, select "Cancel," not "Pause." If you accidentally chose "Pause," log back in, find the subscription, and select "Cancel" before the pause period expires. If the pause period expires and the subscription automatically restarts, you can dispute the charge with your bank as an unauthorised transaction and cite the original pause date as evidence.
Mistake 3: not documenting the cancellation date and confirmation
If a dispute arises, your screenshots and email confirmations are your proof that you cancelled on time. Without documentation, it becomes your word against the company's. Always take a screenshot of the cancellation confirmation, save the confirmation email, and send a follow-up email to customer support. Furthermore, these documents are essential if you need to escalate the complaint to the National Consumer Helpline or file a claim with the District Consumer Commission.
Mistake 4: assuming the cancellation worked after clicking "submit"
Clicking a "Cancel" button does not guarantee the subscription has stopped. Verify cancellation in two ways: (1) monitor your bank or credit card statement for 30 days to confirm no charges appear, and (2) check the subscription status on your app store account 48 hours later. If a charge appears after the cancellation date, contact customer support and your bank immediately. Do not wait to see if it is a processing error; dispute it in real time.
Mistake 5: not checking for hidden auto-renewal clauses
Some subscription services include fine-print clauses that restart your subscription automatically if you do not cancel before a specific date or if you use a trial offer. Read your original confirmation email carefully. If Nature's Boost offers a trial period (e.g., "First shipment at 50% off"), the cancellation deadline may be before the second shipment is sent. Mark this date in your calendar and cancel well before it arrives. Yafee recommends setting a phone reminder 5 days before the auto-renewal date as a safety net.
What happens after you cancel
Cancellation does not end immediately; several processes unfold after you submit your request.
Confirmation period (24-48 hours)
Within 24 hours of your cancellation request, Nature's Boost (or Apple/Google) will send you a confirmation email stating that your subscription is cancelled and no further charges will occur. This email is your formal proof of cancellation. File it in a folder and do not delete it. If you do not receive a confirmation email within 48 hours, resend your cancellation request and contact customer support to ask for a confirmation email specifically.
Refund processing period (5-10 business days)
Once your cancellation is confirmed, Nature's Boost initiates the refund process. The company processes refunds within 5-10 business days. During this time, do not worry if the refund has not appeared in your account; your bank or payment processor is still processing it. Check your account statement on day 10; if the refund has not appeared, contact the company with your cancellation confirmation number and request a refund transaction ID.
Refund credit to your account (7-14 additional days)
After Nature's Boost initiates the refund, your bank or payment processor takes an additional 7-14 business days to credit the refund to your account. This delay is not the company's fault; it is a standard banking processing time. The total time from cancellation to refund receipt is typically 12-24 business days. Once the refund appears, verify the amount against your original charge. If the refund is less than the full amount charged, or if a charge appears after the refund, contact Nature's Boost immediately and ask for an explanation.
Ongoing billing checks
Continue to monitor your credit card or bank account for 60 days after the cancellation date. Rarely, subscription companies fail to cancel immediately and continue charging after the cancellation date. If an unauthorised charge appears, contact your bank and file a dispute, citing your cancellation email and confirmation screen as evidence. Your bank can reverse the charge within 60 days (or longer if you report it as fraud). Furthermore, save evidence of all unauthorised charges; if you need to escalate to the National Consumer Helpline, these charges strengthen your complaint.
Pricing comparison for nature's Boost plans
Understanding the cost of your subscription helps you calculate the refund you are entitled to.
| Plan type | Frequency | Typical price (INR) | Annual cost (INR) | Cancellation eligible for refund? |
|---|---|---|---|---|
| Basic monthly | Monthly delivery | ₹1,200-₹1,500 | ₹14,400-₹18,000 | Yes, within 14 days |
| Quarterly plan | Every 3 months | ₹3,200-₹4,000 | ₹12,800-₹16,000 | Yes, within 14 days |
| Annual plan | One upfront charge | ₹12,000-₹16,000 | ₹12,000-₹16,000 | Yes, within 14 days |
| Trial offer | First shipment discounted | ₹299-₹599 | Varies | Yes, before auto-renewal date |
| Premium wellness package | Monthly curated plan | ₹2,500-₹3,500 | ₹30,000-₹42,000 | Yes, within 14 days |
Prices vary based on the specific supplements, location, and seasonal discounts. Yafee recommends checking your order confirmation email to find your exact plan name and price. When you cancel, Nature's Boost must refund the amount shown on your invoice, minus only standard return shipping if applicable. If you were charged a different amount, request a detailed invoice breakdown from customer support.
When NOT to cancel: reasons to keep your nature's Boost subscription
Cancellation is your right, but it is worth considering whether continuing might suit your health goals.
You see health benefits within the first month
If you notice improved energy, better digestion, or other measurable benefits within the first 30 days, continuing for at least 3 months may help you determine if the products are genuinely effective for you. Many supplements require consistent use over 4-12 weeks to show results. If you cancel too early, you may not discover the real value of the products.
You are within a trial or promotional period
If you enrolled in a trial offer (e.g., first month at 50% off), continuing for at least one full-price cycle helps you assess whether the regular price is worth the value. Cancelling during a trial often means you do not experience the subscription at its true cost, so your opinion of the service is skewed.
You are testing the product to rule out allergies or sensitivities
If you are trialling Nature's Boost to determine whether any supplements trigger allergies or adverse reactions, continue for 2-4 weeks before cancelling. A longer trial gives you a clearer picture of compatibility with your body. If you cancel after 5 days and later discover the products were safe, you will not be able to restart at the trial price.
Key documentation checklist for cancellation disputes
If your cancellation or refund becomes disputed, this checklist ensures you have all the evidence you need to prove your claim to the National Consumer Helpline or District Consumer Commission.
- Original order confirmation email showing subscription plan, price, and start date.
- Screenshot of the account dashboard showing active subscription (taken before cancellation).
- Screenshot of the cancellation confirmation page showing date, time, and reference number.
- Confirmation email from Nature's Boost (or Apple/Google) stating the cancellation is complete.
- Email you sent to customer support requesting cancellation confirmation (with the received reply).
- Bank or credit card statement showing all charges from Nature's Boost and the date of the refund (or lack thereof).
- Photographs of the product (if you are claiming it is defective or misrepresented).
- Screenshots of any misleading advertising or product descriptions from the Nature's Boost website.
- Copies of all communication with customer support, including dates and names of representatives.
- National Consumer Helpline complaint reference number (if you filed a complaint).
How yafee can help you resolve cancellation issues
Cancellation should be simple, but occasionally companies delay refunds, ignore cancellation requests, or apply hidden charges. If Nature's Boost refuses to honour your cancellation, Yafee has helped thousands of consumers across India navigate refund disputes and recover their money through systematic documentation and escalation. Yafee provides a free consultation to assess your case, advises you on which evidence to gather, and can guide you through filing a complaint with the National Consumer Helpline or District Consumer Commission. Yafee's contract law specialists understand consumer protection law intimately and can articulate your legal rights in writing to the company, often prompting refunds without formal litigation. Visit yafee.com to upload your cancellation documents and connect with a consumer advocate who can review your case within 24 hours. Yafee's platform streamlines the entire dispute resolution process, from evidence gathering to formal complaint submission, so you do not have to navigate the bureaucracy alone. Whether you are seeking a simple refund or compensation for delays and harm, Yafee has the expertise to advocate on your behalf under the Consumer Protection Act, 2019.
Registered office and official contact details for nature's Boost
If you need to serve formal notice of cancellation or file a complaint, Nature's Boost Ltd is registered in the United Kingdom. The registered office address on the UK Companies House record is:
Nature's Boost Ltd
Registered Office: [Address from Companies House record]
United Kingdom
For customer support inquiries and cancellation requests within India, contact Nature's Boost through the customer service email or phone number listed on their website or in your order confirmation email. If the company does not provide a direct contact method, escalate your request to the National Consumer Helpline (toll-free: 1800-11-4000 or consumercomplaints.nic.in). The National Consumer Helpline can compel Nature's Boost to respond to your cancellation and refund claims within a statutory timeframe.
Summary: your step-by-step cancellation roadmap
Cancellation is your legal right under the Consumer Protection Act, 2019. Follow these steps in order: (1) identify your subscription platform (website, Apple, or Google); (2) log into your account and locate the subscription management section; (3) click "Cancel Subscription" and take a screenshot of the confirmation; (4) send a written cancellation email to Nature's Boost customer support; (5) monitor your bank account to verify that charges stop; (6) follow up if a refund does not appear within 10 business days; (7) escalate to the National Consumer Helpline if the company refuses to refund. Yafee recommends keeping all documentation for at least 60 days after cancellation. If disputes arise, your screenshots, emails, and bank statements are your evidence. Furthermore, Yafee's platform connects you with consumer law specialists who can review your case and guide you through formal complaint procedures if needed. Do not delay cancellation if you are certain you want to stop the subscription; the sooner you cancel, the sooner your charges cease and your refund period begins. Yafee has supported thousands of consumers in India recover refunds from subscription services, and you can access this same expertise by visiting yafee.com and submitting your case details today.
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