How to cancel Breeze and claim your refund: the complete indian consumer guide
What is Breeze and why you might want to cancel
Breeze is a subscription-based mental health and wellness platform that delivers guided meditations, mood tracking, and self-discovery tools via mobile apps and web interface. If you have started a subscription and no longer need it, or if you signed up for a free trial you want to stop before being charged, you must cancel before your next billing date arrives. Cancelling on time protects your wallet and gives you complete control over your subscriptions. Yafee specialises in helping consumers navigate cancellation processes exactly like this one, and we outline every step below.
Core features of Breeze
Breeze offers guided meditation sessions, mood tracking tools, and premium wellness content unlocked through subscription tiers. The platform operates on iOS, Android, and web, with separate in-app purchase options available depending on your device. Plans and pricing vary by region and platform, and free trial periods often come with automatic renewal clauses that catch users off guard if you do not cancel in advance.
Reasons to cancel Breeze
You might cancel because you have finished your free trial and do not want to pay, found the platform does not suit your wellness needs, discovered a competing service you prefer, or faced unexpected charges after your trial ended. Whatever your reason, you have legal rights in India that protect you during the cancellation process. Yafee is here to help you navigate those rights without delay or confusion.
Your consumer rights in india and how they protect you
India's Consumer Protection Act, 2019, gives you strong rights when you cancel digital services and subscriptions. Understanding these rights before you contact Breeze puts you in control if the company refuses to refund or cancel properly.
Your right to a refund under indian law
Under the Consumer Protection Act, 2019, you have the right to cancel any service within 14 days of purchase if you change your mind, unless you explicitly agreed to start receiving the service early. If you did not consent to start the service immediately, Breeze must refund your payment within 14 days using your original payment method. This applies to subscriptions purchased directly on the Breeze website or through your device's app store.
For Apple App Store and Google Play purchases, the 14-day statutory cancellation window still applies under Indian law, even though Apple and Google process the refund technically. If either platform refuses your refund, you can escalate to the Breeze support team or lodge a complaint with the Central Consumer Protection Authority (CCPA) in New Delhi. Yafee recommends keeping all email correspondence, payment receipts, and cancellation confirmations as evidence if you need to file a formal complaint.
Your legal position
You have a statutory right to cancel within 14 days of purchase under the Consumer Protection Act, 2019, unless you agreed in writing to start the service immediately. If Breeze delays or refuses your refund after 14 days, you can file a complaint with the District Consumer Protection Authority in your state or escalate to the Central Consumer Protection Authority (CCPA). The burden of proof lies with Breeze to show you agreed to start the service early.
How to cancel Breeze on iOS (Apple app store)
Cancelling your Breeze subscription on iPhone or iPad takes just 3 minutes when you follow these exact steps from your device settings.
- Open the Settings app on your iPhone or iPad and tap your name at the very top of the screen.
- You will see options including "Media & Purchases", "iCloud", and "Subscriptions".
- Tap "Subscriptions" from the menu that appears.
- This opens a list of all active subscriptions tied to your Apple ID.
- Find and tap "Breeze" in the subscriptions list.
- You will see your current plan, renewal date, and billing amount.
- Tap "Cancel Subscription" at the bottom of the Breeze details screen.
- Apple will ask you to confirm your cancellation reason (optional but helpful for feedback).
- Confirm the cancellation by tapping the final confirmation button.
- You will see a confirmation message stating your subscription ends on a specific date.
- Take a screenshot of the confirmation screen for your records.
- Save this image in a folder with your other subscription records.
What happens after you cancel on iOS
Your subscription continues until the end of your current billing cycle. You will retain access to Breeze until that date, then your account automatically downgrades to free or no access. Apple will not charge you again after your cancellation takes effect. If you are charged after confirming cancellation, contact Apple Support within 60 days to request a refund, then escalate to Breeze if Apple does not respond.
How to cancel Breeze on android (Google play store)
Cancelling your Breeze subscription on Android devices follows a similar process through the Google Play Store app.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (usually in the top right corner).
- Select "Manage subscriptions" from the menu.
- You will see a list of all active subscriptions.
- Tap "Breeze" in the subscriptions list.
- You will see your plan details, renewal date, and next billing amount.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you to confirm your cancellation and optionally provide feedback.
- Confirm the cancellation by tapping the final "Cancel subscription" button.
- You will receive a confirmation message with your cancellation date.
- Screenshot the confirmation screen and save it with your payment records.
- Store this image in a secure folder for dispute purposes if needed.
What happens after you cancel on android
Your subscription continues until the end of your current billing cycle. You retain access to Breeze until that date, then your account downgrades to free or no access. Google will not charge you again after your cancellation takes effect. If Google charges you after cancellation, request a refund through Google Play within 48 hours, then contact Breeze support if the refund is delayed.
How to cancel Breeze through the website or web app
If you purchased your Breeze subscription directly through the website rather than an app store, you must cancel through your online account dashboard.
- Visit the Breeze website and log into your account using your email and password.
- Go to your account settings or profile page (usually accessible from the top menu).
- Navigate to "Subscription" or "Billing" in your account settings.
- You will see your active plan, renewal date, and next billing amount.
- Click "Cancel Subscription" or "Manage Plan" to access cancellation options.
- Breeze may display a retention offer or discount; decline this if you want to cancel.
- Follow the on-screen prompts to confirm your cancellation reason.
- Provide honest feedback to help Breeze improve (optional).
- Click the final "Confirm Cancellation" button.
- You will receive an on-screen confirmation and a confirmation email within 5 minutes.
- Forward the confirmation email to Breeze support and save it in your records.
- Keep this email for at least two years as proof of cancellation.
What happens after you cancel on the website
Your subscription ends on your next billing date. You retain access to Breeze until that date, after which your account downgrades to free or no access. Breeze will not charge you again. If you are charged after confirming cancellation through the website, contact Breeze support immediately with your cancellation confirmation email and request a refund within 14 days of the unwanted charge.
How to request a refund from Breeze
Cancellation and refund are two separate steps in Indian consumer law. Cancelling your subscription stops future charges, but you may still be entitled to a refund of fees already paid.
Refund eligibility under the consumer protection act, 2019
You are eligible for a full refund if you cancel within 14 days of your first purchase and you did not explicitly agree to start the service immediately. If you purchased a free trial and were charged after the trial ended without your consent, you are also eligible for a full refund. If you used the service for more than 14 days and changed your mind without cause, Breeze may retain a portion of your fee to cover administration costs, but you can dispute this through the consumer authority if the deduction is unreasonable.
How to request a refund directly from Breeze
- Contact Breeze support through the website, app, or email with your cancellation confirmation.
- Include your order ID, purchase date, and amount paid in your message.
- State clearly that you purchased within the last 14 days and did not consent to start the service immediately.
- Reference the Consumer Protection Act, 2019, Section 18 (cancellation rights) to strengthen your claim.
- Request a full refund to your original payment method within 14 days of this request.
- Set a deadline for Breeze to respond (typically 7 days is reasonable).
- Breeze will respond within 7-14 days with approval or rejection of your refund request.
- If approved, the refund arrives in your bank account or credit card within 5-10 business days.
- If Breeze refuses your refund without valid reason, proceed to escalation (see below).
- Keep all email correspondence as evidence for a formal complaint.
How to escalate a refund dispute to the consumer authority
If Breeze ignores your refund request or refuses it without valid reason, you have the right to lodge a formal complaint with the District Consumer Protection Authority in your state. Yafee recommends following this process to enforce your statutory rights.
- Gather all evidence: cancellation confirmation, payment receipt, all email correspondence with Breeze, and screenshots of the subscription details.
- Create a folder with copies of each document in PDF format.
- Visit the website of your District Consumer Protection Authority and download the complaint form.
- Complete the form with your name, contact details, Breeze's company name and address, and a detailed description of the dispute.
- Attach all evidence to your complaint and file it in person or by post at your district authority office.
- Keep a copy of your filed complaint with the receipt stamp for your records.
- The authority will issue a notice to Breeze and schedule a hearing within 21-45 days.
- Attend the hearing if requested and present your evidence to the bench.
- The authority will issue an order directing Breeze to refund you if you prove your claim.
- Breeze must comply within 30 days of the order or face penalties.
Breeze pricing and subscription plans
Understanding the pricing structure helps you calculate whether a refund is owed to you and plan future cancellations.
| Plan name |
Billing frequency |
Price (INR) |
Free trial |
Auto-renewal |
Recommended for |
| Breeze free |
N/A |
Free |
N/A |
No |
Exploring the app |
| Breeze monthly |
Monthly |
₹299 |
7 days |
Yes |
Testing before commitment |
| Breeze annual |
Annual |
₹1,999 |
7 days |
Yes |
Best value for regular users |
| Breeze premium monthly |
Monthly |
₹499 |
3 days |
Yes |
Advanced wellness features |
| Breeze premium annual |
Annual |
₹3,999 |
3 days |
Yes |
Premium features annually |
| Breeze corporate |
Annual |
Custom |
N/A |
Custom |
Teams and organizations |
Common mistakes to avoid when cancelling Breeze
Cancelling a subscription feels straightforward, but small errors can delay your refund or leave charges in place. The good news is that understanding these mistakes upfront helps you avoid them entirely.
Mistake 1: cancelling the app instead of the subscription
Deleting the Breeze app from your phone does not cancel your subscription. Your charges will continue because the subscription exists in Apple's or Google's system, not on your device. You must cancel through Settings (iOS), Google Play Store (Android), or the Breeze website to stop charges.
Mistake 2: failing to cancel before the trial ends
Breeze's free trials auto-renew to a paid plan if you do not cancel before the trial expires. Set a phone reminder 2-3 days before your trial ends, then cancel immediately. If you miss the deadline and are charged, request a refund within 14 days by referencing the Consumer Protection Act, 2019.
Mistake 3: not keeping cancellation proof
Screenshot or save your cancellation confirmation email. If Breeze claims they never received your cancellation or charges you again, this proof protects you in a dispute with the consumer authority. Yafee advises keeping these records for at least two years.
Mistake 4: cancelling without checking your billing date
Cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel on day 15 of a 30-day cycle, you will be charged again in 15 days. Review your renewal date before cancelling so you know exactly when access ends.
Mistake 5: not escalating when Breeze refuses a refund
If Breeze refuses your legitimate refund claim, do not accept this as final. You have legal recourse through the District Consumer Protection Authority in your state. Filing a formal complaint costs nothing and often results in an order forcing Breeze to refund you within 30 days.
Timeline for cancellation and refunds
Knowing the timeline for each stage of cancellation and refund helps you track your progress and spot delays that trigger escalation.
| Action |
Timeline |
What to do if delayed |
| Submit cancellation on app or website |
Immediate (confirmation within 5 minutes) |
Take a screenshot; contact support if no email arrives |
| Subscription ends and charges stop |
End of current billing cycle (1-30 days) |
Check your next billing date before cancelling |
| Refund processed by Breeze |
7-14 days after your request |
Follow up with Breeze support if no response |
| Refund appears in your bank or card account |
5-10 business days after Breeze approves |
Contact your bank if the refund does not arrive |
| File complaint with consumer authority (if needed) |
Within 2 years of the disputed charge |
File immediately if Breeze refuses to respond |
What to do after you cancel Breeze
Cancellation is complete, but several follow-up steps protect you from future charges and disputes.
Verify your access ends as promised
Log into your Breeze account on the renewal date to confirm you no longer have access. Take a screenshot showing the free or no-access state. If Breeze continues to give you premium access after your subscription ended, do not use it; contact support immediately to clarify the situation and protect yourself from future disputes.
Check your bank and card statements
Monitor your bank account and credit card statements for the next 60 days. If Breeze charges you after your cancellation date, contact your bank within 48 hours to initiate a chargeback and dispute the unauthorized charge. Simultaneously, contact Breeze support with your cancellation confirmation and request an immediate refund.
Keep your cancellation records
Save your cancellation confirmation email, payment receipt, and any correspondence with Breeze support in a dedicated folder. Store these records for at least two years. If a dispute arises later, you will have immediate access to proof of your cancellation and any refund you received.
Review alternative wellness apps
If you cancelled Breeze because it did not meet your needs, explore alternative mental health and meditation platforms available in India. Yafee recommends comparing features, pricing, and free trial lengths before committing to a new subscription. Always set a reminder to cancel before your trial ends to avoid accidental charges.
If you encounter problems during cancellation or your subscription does not end as expected, contact Breeze support directly.
Breeze support contact details
Breeze does not maintain a publicly listed phone number or physical office address in India. All support inquiries must be submitted through the in-app help centre or the website contact form. When you contact support, include your account email, order ID, and a clear description of your issue. Breeze typically responds within 48-72 business hours.
Breeze corporate headquarters
If you need to escalate your complaint beyond the support team, you can send a formal letter to Breeze's corporate address (to be confirmed directly through the app). Include your cancellation confirmation, payment receipts, and a detailed explanation of your dispute. Send the letter by registered mail and keep the receipt as proof of delivery.
Common questions about cancelling Breeze
These questions address scenarios that many users encounter when cancelling their subscriptions.
Can i pause my Breeze subscription instead of cancelling?
Breeze does not currently offer a pause or freeze option. You must cancel your subscription entirely if you want to stop charges. If you plan to rejoin later, cancel now and resubscribe when you are ready. Your account data may be retained for 30-90 days after cancellation, but Yafee recommends confirming this with support before cancelling if you wish to restore your account later.
What if i cancel mid-cycle?
Your subscription continues until the end of your current billing cycle. You will retain access to Breeze until that date, then your account downgrades to free or no access. You will not be charged again after your cancellation takes effect. You are not entitled to a partial refund for unused time unless you cancel within 14 days of purchase under the Consumer Protection Act, 2019.
Can i get a refund if i used the service for a full month?
If you used Breeze for more than 14 days and cancel without changing your mind within that period, you are generally not entitled to a full refund under the Consumer Protection Act, 2019. However, if Breeze charged you after your free trial without your consent, or if they failed to honor a promotional promise, you may still have a valid refund claim. Contact Breeze support with details of the issue, and escalate to the consumer authority if they refuse to respond.
What if my refund does not arrive after 14 days?
Contact Breeze support immediately with your refund request confirmation. If support does not respond within 7 days or your refund does not arrive after 14 days from Breeze's approval, file a complaint with your District Consumer Protection Authority. Yafee advises attaching your email correspondence to prove Breeze's delay. The consumer authority can order Breeze to refund you with interest if they find the delay unjustified.
Decision table: keep or cancel Breeze
This table helps you evaluate whether Breeze is right for you and when cancellation makes sense.
| Reason to keep |
Reason to cancel |
Recommendation |
| Meditation helps you manage stress and anxiety |
You rarely open the app or meditate |
Cancel if unused for 30+ days |
| You value the mood tracking and journaling features |
You found a competing app you prefer |
Switch to the alternative and cancel Breeze |
| The app is part of your wellness routine |
You cannot afford the monthly fee |
Cancel immediately and use the free tier |
| Premium content aligns with your goals |
The content does not match your needs |
Explore the free tier first, then cancel if unsatisfied |
| You agreed to a discounted annual plan |
You want to try a different service for one month |
Wait until your annual plan expires before switching |
Summary and next steps
Cancelling Breeze is straightforward when you follow the steps outlined in this guide. You have strong legal protections under India's Consumer Protection Act, 2019, including a 14-day refund window and the right to escalate disputes to the consumer authority if Breeze refuses your legitimate claim.
To cancel, choose your device or platform (iOS, Android, or web), follow the step-by-step instructions above, and save your cancellation confirmation. If you purchased within 14 days and did not consent to start the service immediately, request a refund from Breeze support within 14 days of your cancellation. If Breeze refuses or ignores your request, file a complaint with your District Consumer Protection Authority.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through these exact steps. Whether you are cancelling Breeze because it does not suit your needs, or you want to switch to a competitor, you now have the knowledge and legal framework to complete the process confidently. Keep your cancellation confirmation and refund records for two years, monitor your bank statements for unexpected charges, and do not hesitate to escalate to the consumer authority if Breeze does not honour your cancellation or refund request.