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Frequently asked questions
Cancel 8Fit: Step-by-Step Guide
How to cancel 8fit and protect yourself from unwanted charges in india
What 8fit is and why indians choose to cancel
8fit is a mobile and web-based fitness platform operated by Urbanite Inc. that combines personalized workout routines with nutrition guidance. The service delivers exercise video tutorials, meal planning, and progress tracking through a freemium subscription model. The free tier offers limited workouts; the Pro subscription unlocks advanced features including custom meal plans, ad-free access, and detailed progress analytics.
Indian users typically subscribe through the Google Play Store (Android), Apple App Store (iOS), or directly via the 8fit website. Your reasons for cancelling may include reaching your fitness objectives, preferring a different workout style, budget constraints, or discovering a more suitable alternative. Yafee exists to guide you through the exact cancellation process so you avoid automatic renewal charges and unexpected debits from your bank account.
The subscription pricing structure for indian users
8fit's cost in India ranges from ₹299 to ₹1,499 per month depending on your subscription tier and payment method. Many users fail to cancel before their free trial expires, resulting in recurring charges they do not want. Understanding the pricing and your renewal date is the first step toward taking control of your subscription.
Why "set and forget" subscriptions cost you money
The subscription industry relies on inertia: you install the app, use the trial, then forget you are subscribed. Months pass, and your bank statement reveals unexpected deductions. In India, where subscription apps target mobile-first users, this pattern costs thousands of rupees annually per person. Cancelling on time prevents this entirely and reclaims your money.
Your consumer rights under indian law and when to escalate
India's Consumer Protection Act 2019 establishes specific legal protections for digital service subscribers that apply directly to 8fit.
What the consumer protection act 2019 guarantees you
Under Section 6 of the Consumer Protection Act 2019, you have the explicit right to cancel a subscription within 14 days of purchase without incurring penalties or charges. This cooling-off period applies whether you subscribed through the app store or the 8fit website. If 8fit continues charging after your cancellation request, fails to process your cancellation, or misrepresents renewal terms, you can file a formal complaint with your District Consumer Disputes Redressal Commission. The Telecom Regulatory Authority of India (TRAI) also oversees subscription service complaints and auto-renewal violations under the Telecom Commercial Communications Customer Preference Regulations 2018.
Your legal position: You are protected by statute. 8fit must honor your cancellation request within a reasonable timeframe (typically 1-3 business days) and cease all charges immediately. If the company ignores your request or charges you after cancellation, you have legal grounds to escalate to the consumer redressal system without paying any filing fee.
How to escalate if 8fit refuses to cancel
Document every interaction with 8fit before escalating. Collect screenshots of your cancellation request, confirmation emails, bank statements showing unauthorized charges, and any app-store receipts. If 8fit does not respond or continues charging within 7 days of your cancellation request, escalate to your state's District Consumer Disputes Redressal Commission. You can also contact the Reserve Bank of India's ombudsman if the charge was processed through your bank account; the RBI will investigate unauthorized debits and mandate a refund. Yafee recommends retaining all records for at least 12 months after cancellation to support any formal dispute.
Step-by-step cancellation via apple app store
If you subscribed to 8fit Pro through the Apple App Store on iPhone or iPad, Apple manages your subscription independently of the 8fit app, and you must cancel through Apple's system, not within 8fit itself.
Cancelling 8fit on your iPhone or iPad
- Open Settings on your device.
- Tap your Apple ID profile icon at the top of the screen.
- Select Subscription from the menu.
- Locate 8fit Pro in your list of active subscriptions.
- Tap the subscription name to view full details.
- Tap Cancel subscription displayed at the bottom of the details screen.
- Apple will prompt you to confirm your cancellation decision.
- Tap Confirm cancellation to finalize.
- Take a screenshot of the confirmation page showing "Subscription cancelled" and the effective cancellation date.
- Save this image to your phone's gallery or cloud storage for your records.
- Wait for Apple to send a confirmation email to your registered Apple ID email address.
- This email serves as your official cancellation receipt.
Timing matters: Cancel at least 48 hours before your next renewal date to ensure Apple processes the cancellation before the billing cycle renews. Check your App Store account settings to confirm your exact renewal date.
What happens after you cancel on apple app store
Your access to 8fit Pro features ends on your renewal date. You retain full access until that date, then your account reverts to the free tier. Apple stops charging on the renewal date. If you are charged after cancellation, contact Apple Support immediately and request a refund; Apple typically grants refunds for charges incurred after confirmed cancellations.
Step-by-step cancellation via google play store
If you subscribed to 8fit on an Android device through Google Play, Google manages your subscription separate from the 8fit app.
Cancelling 8fit on your android device
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon (circular avatar) in the top right corner.
- Select Subscriptions from the dropdown menu.
- Find 8fit or 8fit Pro in your active subscriptions.
- Tap the subscription name to open its details.
- Tap Cancel subscription at the bottom of the subscription details screen.
- Google will ask you to confirm; tap Cancel subscription again.
- Google may display a retention offer or survey asking why you are cancelling.
- You are not obligated to respond; proceed to confirm cancellation.
- Screenshot the confirmation showing your cancellation is effective.
- Store this image securely for your records.
- Check your email for a cancellation confirmation from Google Play.
- Save this email as proof of cancellation.
Important: Google Play processes cancellations faster than Apple, typically within 24 hours. Your access to 8fit Pro continues until your billing period ends, then the subscription terminates.
Refunds on google play
Google Play allows refunds for subscriptions cancelled within 48 hours of the first charge. If you cancel within this window, Google automatically refunds your payment. After 48 hours, refunds are at Google's discretion but are sometimes granted if you can demonstrate that 8fit did not deliver the promised service quality or if you cancelled due to a technical fault in the app.
Step-by-step cancellation via the 8fit website
If you subscribed directly through the 8fit website using your email and a payment method like a credit card or UPI, you cancel through the 8fit account management portal.
Cancelling your 8fit web subscription
- Visit the 8fit website and log in to your account using your registered email address and password.
- Navigate to Account Settings or Profile (usually accessible via a gear icon or menu button).
- Locate the Subscription or Billing section within your account dashboard.
- This section displays your current plan, renewal date, and payment method.
- Look for a Cancel Subscription or Manage Subscription button.
- Click or tap this button to proceed with cancellation.
- 8fit will display your current subscription details and ask you to confirm cancellation.
- Review the renewal date and ensure you understand when your access ends.
- Click Confirm cancellation or Cancel subscription.
- Screenshot the confirmation message showing your subscription has been cancelled.
- The message typically displays an effective cancellation date.
- Check your registered email for a cancellation confirmation from 8fit.
- If you do not receive an email within 24 hours, contact 8fit support to verify cancellation.
If you cannot find the cancellation option: 8fit's website interface may vary. If the Subscription or Billing section does not display a cancellation button, send an email to 8fit support ([email protected] or the contact form on their website) clearly stating you wish to cancel your subscription, provide your account email, and request written confirmation of cancellation.
Refund eligibility for web subscriptions
Refunds for web-based 8fit subscriptions depend on your subscription age and 8fit's refund policy. Most digital fitness subscriptions offer no refund after the initial trial period (typically 7 days). However, if you cancel within the 14-day cooling-off period under the Consumer Protection Act 2019, you have a statutory right to request a refund. Contact 8fit support and reference Section 6 of the Consumer Protection Act 2019; Yafee has seen companies honor these requests when consumers cite the law explicitly.
Pricing comparison and subscription cost breakdown
Understanding what you pay helps you decide whether cancellation is the right choice. Below is 8fit's typical pricing in India.
| Subscription tier | Monthly cost (INR) | Annual cost (INR) | Features included | Best for |
|---|---|---|---|---|
| Free tier | ₹0 | ₹0 | Basic workouts, limited meal suggestions | Casual users exploring the app |
| 8fit Pro (monthly) | ₹299-₹399 | ₹3,588-₹4,788 | Custom meal plans, ad-free workouts, progress analytics | Committed users wanting flexibility |
| 8fit Pro (annual) | ₹199 (approx. per month) | ₹1,999-₹2,499 | All Pro features, best per-month rate | Long-term subscribers seeking savings |
| Trial period | ₹0-₹99 | N/A | Full Pro access for 7 days | New users testing before commitment |
If you subscribed via the annual plan and wish to cancel, check whether your original purchase was within the 14-day cooling-off window. If it was, you have a statutory right to a refund under the Consumer Protection Act 2019.
What to do after you cancel your 8fit subscription
Cancelling is only the first step; protecting yourself afterward ensures you face no surprise charges and can dispute any unauthorized debits.
Confirm cancellation with your payment provider
Within 3 days of cancelling, log into your bank account or payment app and verify that no charge from 8fit has been processed. If your cancellation was processed at the exact moment your renewal was due, your bank may have already deducted the fee. In this case, immediately contact your bank's customer service and request a chargeback. Provide your bank with proof of cancellation (your screenshots and the confirmation email). Most banks reverse unauthorized charges within 5 to 10 business days.
Block 8fit from accessing your payment method
For added security, log into your payment method (Google Pay, Apple Pay, your credit card issuer's app, or UPI service) and revoke 8fit's access to charge you. This creates a second layer of protection against accidental re-subscription or data breaches that expose your payment details to unauthorized charges.
Monitor your statements for the next 90 days
Set a phone reminder to check your bank statement every 15 days for the next three months. Look for any charge labeling itself as "Urbanite Inc." (8fit's parent company), "8fit", or "8fit Pro". If you discover any charge after your confirmed cancellation date, immediately screenshot the charge, gather your cancellation proof, and escalate to your bank and, if necessary, the Reserve Bank of India's ombudsman.
Keep all cancellation records permanently
Store your screenshots, confirmation emails, and bank statements in a dedicated folder on your phone or cloud service. If 8fit disputes your cancellation or if you later dispute a charge, you will need to produce these records. Yafee advises retaining them for at least 12 months.
Common mistakes that trap you in unwanted subscriptions
Cancellation is simple once you know the process, and avoiding these common errors ensures you do not fall back into an unwanted charge cycle.
Confusing "pause" with "cancel"
Some subscription apps offer a "pause" option that temporarily freezes your subscription but restarts automatically after 30 or 90 days. Pausing is not cancellation; your subscription remains active and will resume charging. Always select "cancel" not "pause" to permanently end your subscription.
Cancelling inside the 8fit app instead of the app store
If you subscribed through Apple App Store or Google Play, cancelling within the 8fit app itself has no effect. The app store alone controls your subscription and billing. You must cancel through the app store's subscription management section, not through 8fit's settings. This is why many users believe they have cancelled when they have not.
Assuming your trial cancellation cancels the subscription
If you used a free trial and then tried to cancel the trial itself, your paid subscription may still be active. Free trials and paid subscriptions are separate in the app store's system. You must explicitly cancel the paid subscription after or during your trial to prevent charges when the trial ends.
Forgetting your renewal date
If you cancel one day after your renewal date, the charge for that month or year has already been processed. You can request a refund, but you cannot prevent the charge retroactively. Cancel at least 48 hours before your renewal date to ensure the cancellation is processed before billing.
Refund procedures and your rights if you are charged unfairly
If 8fit charges you after cancellation or within the 14-day cooling-off period, you have multiple avenues to recover your money.
Requesting a refund from 8fit directly
Contact 8fit support through the email address on their website or within the app. Provide your account email, the date of the unwanted charge, your cancellation confirmation, and a clear request for a refund. Reference the Consumer Protection Act 2019, Section 6 (cooling-off period). Most companies respond to statutory references and issue refunds within 5 to 10 business days to avoid escalation.
Disputing the charge with your bank
If 8fit refuses to refund or does not respond within 7 days, contact your bank or payment provider. Request a chargeback or reversal of the transaction. Provide your bank with proof of cancellation and proof that 8fit did not refund. Banks typically reverse charges within 5 to 15 business days. You will not be charged a dispute fee for pursuing this on your own initiative.
Escalating to the consumer redressal commission
If 8fit and your bank both refuse to resolve the issue, file a formal complaint with your District Consumer Disputes Redressal Commission (DCDRC). The filing fee is minimal (typically ₹100-₹500 depending on your claim amount), and you can file online via the National Consumer Disputes Redressal Commission's e-filing portal. The DCDRC has authority to mandate refunds and even award compensation for your inconvenience. Yafee recommends escalating to the DCDRC if the charge exceeds ₹500 or if multiple unauthorized charges have occurred.
Comparison table: cancellation methods side-by-side
The method you use depends on where you subscribed. This table summarizes the cancellation process, refund eligibility, and timeframe for each platform.
| Platform | Cancellation method | Refund window | Processing time | Best for |
|---|---|---|---|---|
| Apple App Store | Settings > Apple ID > Subscriptions > Cancel | 14 days (statutory) or per app policy | 1-3 business days | iPhone and iPad users |
| Google Play Store | Play Store > Profile > Subscriptions > Cancel | 48 hours (first charge only) | 24 hours | Android users |
| 8fit website | Account > Billing > Cancel Subscription | 14 days (statutory) or per policy | 24-48 hours | Desktop users and direct payers |
| Email support | Email [email protected] with cancellation request | 14 days (statutory) or per policy | 3-7 business days | Users unable to locate self-service cancellation |
Contact details and escalation procedures for 8fit
8fit (Urbanite Inc.) does not maintain a dedicated customer service office in India. The company's headquarters and primary support channels are based in the United States. Below are the official contact methods.
How to contact 8fit support
Send your cancellation request or dispute to [email protected]. Include your full account email, account creation date, subscription tier, and the reason for cancellation. For web-based cancellations, include screenshots showing your inability to locate the cancellation option. Allow 3 to 5 business days for a response. If you do not receive a response within 7 days, escalate to your state's District Consumer Disputes Redressal Commission or file a complaint with the Telecom Regulatory Authority of India (TRAI) at [email protected].
How to file a consumer complaint in your state
Visit the National Consumer Disputes Redressal Commission's official e-filing portal at consumerscomplaints.nic.in. Select your state and district, then file a complaint against Urbanite Inc. (8fit). Provide your account details, proof of the unwanted charge, copies of your cancellation request and 8fit's response (or lack thereof), and bank statements showing the charge. Include the amount in rupees and specify whether you are seeking a refund, compensation, or both. The DCDRC will summon 8fit to respond and schedule a hearing. Most cases resolve within 2 to 4 months.
Yafee has guided thousands of Indian consumers through exactly this process. Whether you cancel via the app store, the 8fit website, or by escalating a dispute, Yafee provides you with the legal framework, the precise steps, and the confidence to act. Cancelling 8fit should never feel risky or complicated, and with this guide, it is not. Take action today, retain your proof, and protect yourself from surprise charges tomorrow.