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Frequently asked questions
Cancel Brigit: The Right Way to Protect Your Finances
How to cancel Brigit in india and protect your subscription rights
What Brigit is and why indians use it
Brigit is a subscription-based fintech application that delivers cash advances, budgeting tools, and credit-building features to help you avoid overdraft fees and manage short-term cash flow problems. The app combines small emergency cash advances with credit-builder loans and real-time credit monitoring, designed to give you greater control over your financial health.
If you've subscribed to Brigit's premium plan but no longer require its services, or if you've found a more cost-effective alternative, cancelling requires you to follow specific steps to prevent unexpected charges. At Yafee, we guide Indian consumers through subscription cancellations with precision, ensuring you understand your rights under Indian consumer law and the procedural steps needed to exit cleanly.
Core services and what you are paying for
Brigit's paid tiers include cash advances (up to a specified limit, typically ₹5,000 to ₹25,000 depending on your creditworthiness), Credit Builder loans designed to improve your credit score, active credit monitoring that tracks your financial profile in real time, and identity theft protection on premium tiers. The free plan provides access to basic budgeting features and spending insights; all premium functionality remains locked behind your active paid subscription.
Why you might want to cancel
Common reasons for cancellation include repaying outstanding cash advances, no longer needing credit-building services, discovering a cheaper alternative, or simply reducing unnecessary subscription expenses. Whatever your reason, Yafee recommends you cancel before your next scheduled billing date to avoid unexpected charges on your linked payment method.
Your consumer rights under indian law
Before you initiate cancellation, you must understand the legal protections that apply to your Brigit subscription under Indian consumer legislation.
Consumer protection act, 2019 and subscription services
India's Consumer Protection Act, 2019 protects you against unfair trade practices, deficiency of service, and misleading marketing claims. If Brigit charges you after you request cancellation, fails to process a legitimate refund, or misrepresents its features, you have the legal right to file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC).
Under this legislation, a "deficiency of service" explicitly includes failing to cancel your subscription promptly or continuing to charge you after you submit a verified cancellation request. Consequently, you must preserve screenshots of your cancellation request, email confirmations, and billing statements as evidence for any future dispute.
RBI guidelines on digital payments and fintech compliance
The Reserve Bank of India (RBI) mandates that all digital payment and fintech service providers must establish clear, accessible cancellation mechanisms and honour cancellation requests within 3 to 5 business days. If Brigit delays your cancellation beyond this timeframe or refuses to cease charging your account, you may escalate your complaint directly to the RBI Ombudsman for fintech and digital payment services.
Your right to refund under indian consumer law
Although Brigit states it does not refund unused subscription time as its standard policy, you retain the legal right to claim a refund if you can demonstrate that the service was deficient, unavailable, or non-functional during your billing period. Document any service outages, failed features, or performance failures and contact Brigit support with photographic or timestamp evidence before pursuing formal dispute resolution through consumer commissions.
Your legal position: You are protected by the Consumer Protection Act, 2019 and RBI guidelines. If Brigit continues charging you after you cancel, or fails to honour your cancellation within 5 business days, you can file a complaint with the NCDRC or escalate to the RBI Ombudsman at no cost to yourself.
Brigit pricing in india and understanding your charges
Brigit displays pricing primarily in USD; no official India-specific INR rates are publicly available on their main website, making it essential you verify your exact charges before cancelling.
Plan overview and estimated costs
| Plan | Billing cycle | Approximate cost (INR) | Key features |
|---|---|---|---|
| Free tier | No charge | ₹0 | Budgeting tools, spending insights, basic credit monitoring |
| Plus / Standard | Monthly recurring | Contact Brigit support for current INR equivalent | Cash advances, basic credit-building tools, limited monitoring |
| Premium | Monthly recurring | Contact Brigit support for current INR equivalent | Higher advance limits, Credit Builder loans, full credit monitoring, identity theft protection |
How to find your exact Brigit charges
Log into your Brigit app and navigate to Settings > Account > Billing or Subscription. You will see your current plan, next billing date, and the amount charged in your local payment currency. Screenshot this screen immediately, as you will need it as evidence if you later dispute a charge with your bank or the NCDRC.
Step-by-step cancellation process for Brigit in india
Follow this precise procedure to cancel your Brigit subscription and prevent future charges on your account.
Step 1: verify your billing date and upcoming charges
- Open the Brigit app on your smartphone
- Navigate to Settings (gear icon)
- Select Account or Subscription
- Review your next billing date and the amount that will be charged
- If your billing date is within 48 hours, consider cancelling immediately to avoid the charge
- If your billing date is more than 7 days away, you have time to cancel before the next cycle begins
- Screenshot the entire billing screen as evidence of your subscription status
Step 2: access the cancellation option within the app
- From the Settings menu, locate Subscription Management or Cancel Subscription
- Tap the option to view cancellation details
- Brigit may display a retention offer or discount to keep you subscribed
- You are not obligated to accept any offer; proceed with cancellation if you wish to exit
- Select Cancel My Subscription or the equivalent button
- Confirm your cancellation when the app prompts you
Step 3: receive and store your cancellation confirmation
- Brigit will display an on-screen confirmation message stating your subscription has been cancelled
- The app may show a cancellation reference number (note this down)
- Expect a confirmation email to your registered email address within 1 to 2 hours
- Check your spam or promotions folder if the email does not appear in your inbox
- Save this email indefinitely as proof of your cancellation request
- Screenshot the confirmation message and save all communications to your device or cloud storage
Step 4: verify your subscription status after 48 hours
- Wait 2 full business days after your cancellation request
- Return to the Brigit app and check your subscription status
- Your plan should display as Cancelled or Free tier only
- Your billing section should indicate no future charges are scheduled
- If the app still shows an active paid subscription after 48 hours, escalate immediately (see "If Brigit refuses to cancel" below)
Step 5: monitor your bank account for unauthorised charges
- Check your linked bank account or payment card for the next 30 days
- Watch for any debit, charge, or withdrawal from Brigit or its payment processor
- If a charge appears after your cancellation date, take a screenshot immediately
- Do not delete the transaction; you will need it as evidence
- If an unauthorised charge occurs, proceed to the refund section below
If Brigit refuses to cancel or continues charging you
In the rare event that Brigit fails to honour your cancellation request or continues charging your account after you cancel, you have clear legal remedies under Indian law.
Request immediate cancellation via email
- Compose a formal email to Brigit support (typically [email protected] or their India-specific contact address)
- Include:
- Your full name and registered email address on your Brigit account
- Your Brigit user ID or account number
- The exact date and time you cancelled via the app (from your cancellation email)
- A statement: "I formally request immediate cancellation of my subscription effective immediately. Please confirm cancellation within 48 hours and provide a cancellation reference number."
- Attach screenshots of your billing screen and cancellation confirmation
- Send the email with a read receipt request so you have proof Brigit received it
- Allow 2 business days for a response
Escalate to the RBI ombudsman if Brigit ignores you
- If Brigit does not respond within 5 business days or refuses to cancel, file a complaint with the RBI Ombudsman for Digital Payments and Fintech
- Visit the RBI Ombudsman portal (https://www.rbi.org.in)
- Select your complaint type as "Non-adherence to guidelines" or "Deficiency in service"
- Provide all evidence: cancellation request screenshots, email confirmations, unauthorised charges (if any)
- The RBI will issue a formal notice to Brigit and conduct an investigation
- Brigit must respond to the RBI within 30 days with evidence that it cancelled your subscription
File a complaint with the NCDRC
- If the RBI Ombudsman process does not resolve your issue, or if Brigit has charged you unauthorised amounts, you may file a formal complaint with the National Consumer Disputes Redressal Commission
- Complete the NCDRC complaint form (available on www.ncdrc.gov.in) and include:
- Your signed statement of facts
- All screenshots and email evidence
- Bank or credit card statements showing unauthorised charges
- Proof that you submitted your complaint to Brigit support and the RBI Ombudsman
- You may file your complaint online or by post to your state-level NCDRC office
- The NCDRC can order Brigit to refund unauthorised charges, plus compensation for deficiency of service
Refunds and getting your money back
Brigit does not automatically refund unused subscription time; however, you may claim a refund under specific circumstances under Indian consumer law.
When you are entitled to a refund
You may claim a full or partial refund if you demonstrate any of the following:
- Brigit continued charging you after you cancelled (unauthorised charges)
- The service was unavailable or non-functional during your billing period (service outage)
- Brigit misrepresented its features and you cannot use the service as advertised
- You cancelled within 7 days of your initial purchase (cooling-off period under e-commerce rules)
How to claim a refund from Brigit
- Contact Brigit support with your claim
- Email: [email protected] (or your region-specific support address)
- Subject line: "Refund claim for unauthorised charges" or "Refund claim for service deficiency"
- Include your account details, the charge amount, the billing date, and your reason for the claim
- Attach all evidence: screenshots, service outage notifications, cancelled subscription confirmation
- Brigit has 10 to 15 business days to review your claim and either approve or deny it
- If approved, the refund will be credited to your original payment method within 5 to 10 business days
- If denied, escalate to the RBI Ombudsman or NCDRC (procedures outlined in the section above)
After cancellation: what happens to your account and data
Once your subscription is cancelled, your account enters a transition phase with specific implications for your data and access.
Your account remains accessible on the free tier
Cancelling your paid subscription does not delete your Brigit account. You retain access to the free tier, which includes budgeting tools and spending insights. Your login credentials remain active, and you can reactivate a paid subscription at any time without re-entering your personal information.
Your financial data and credit history
Brigit retains your financial data, transaction history, and credit-building records even after cancellation. This data is protected under India's data protection framework (Digital Personal Data Protection Act, 2023). Your credit reports generated through Brigit remain visible to other financial institutions and lenders; cancelling Brigit does not erase your credit history.
Avoiding re-subscription traps
After you cancel, Brigit may send promotional emails offering discounts or reactivation incentives. You are not obligated to respond to these. If you wish to stop receiving Brigit emails entirely, unsubscribe from their mailing list by clicking the "Unsubscribe" link at the bottom of promotional emails, or contact support to request removal from all marketing communications.
Common mistakes to avoid when cancelling Brigit
Cancelling is straightforward once you know what to do; the mistakes below are entirely preventable with Yafee's guidance.
Mistake 1: cancelling without verifying your next billing date
If you cancel on the day before your billing cycle, Brigit may still charge you one final time. Always check your next billing date in the Settings menu before cancelling. If your billing date is within 48 hours, cancel immediately. If it is further away, you can safely delay cancellation.
Mistake 2: not saving your cancellation confirmation
Some users cancel but neglect to screenshot or download the confirmation email. If Brigit later disputes your cancellation or you need to file a complaint, you will have no proof. Yafee always recommends you store your cancellation email and app screenshots in a dedicated folder on your phone or cloud storage (Google Drive, OneDrive, or iCloud).
Mistake 3: assuming cancellation is complete without a second verification
Cancellation requests sometimes fail due to app glitches or server errors. Wait 2 full business days after your initial cancellation, then re-enter the app and verify your subscription status. If your paid plan still shows as active, contact Brigit support immediately with your original cancellation confirmation.
Mistake 4: ignoring unauthorised charges after cancellation
If Brigit charges you after your cancellation date, do not assume it is an error and ignore it. Report the charge to your bank immediately by disputing the transaction. Simultaneously, send Brigit a written complaint via email with evidence. The faster you act, the stronger your refund claim becomes.
Mistake 5: deleting app or communications before your refund is processed
Once you cancel, keep the Brigit app installed for at least 30 days. If you need to claim a refund or escalate a dispute, you may need to re-access the app to retrieve account details or transaction histories. Similarly, preserve all emails from Brigit indefinitely as legal evidence.
Comparison table: Brigit versus alternative financial apps in india
If you are cancelling Brigit because you have found a better alternative, the table below compares Brigit to other popular fintech subscription services available to Indian users.
| App | Cash advance limit | Subscription cost (approx. monthly INR) | Credit building | Key differentiator |
|---|---|---|---|---|
| Brigit | ₹5,000-₹25,000 | Contact Brigit for current rates | Yes, via Credit Builder loans | Identity theft protection on premium tier |
| Bajaj Finserv app | ₹10,000-₹50,000 | ₹0-₹199 (tiered) | Limited | Instant personal loans, RBI-regulated |
| MoneyLion (if available) | Varies | ₹250-₹499 | Yes | Investment and savings tools |
| Pine Labs credit line | ₹5,000-₹30,000 | ₹0 (interest-based) | Limited | No monthly subscription; pay only for advances you use |
| CRED or Uni cards | N/A (credit card rewards) | ₹0-₹500 (optional membership) | Tied to your credit card usage | Rewards and cashback, no cash advances |
Checklist for cancelling Brigit safely
Use this checklist to ensure you complete every step of the cancellation process correctly and protect yourself from future charges.
- Before cancelling:
- Check your next billing date in the Brigit app
- Take a screenshot of your current subscription plan and charges
- Confirm the amount charged to your linked bank account or card
- During cancellation:
- Navigate to Settings > Subscription and select Cancel Subscription
- Screenshot the on-screen cancellation confirmation message
- Note any cancellation reference number provided
- After cancellation (first 48 hours):
- Wait for the cancellation confirmation email (check spam folder)
- Save the email to a dedicated folder or cloud storage
- Do not delete the email or app screenshots
- After cancellation (48 hours to 7 days):
- Re-open the Brigit app and verify your subscription status is Cancelled
- Confirm no future billing dates are scheduled
- Check your bank account for any new charges
- If issues arise:
- Email Brigit support with all evidence within 7 days of discovering the problem
- File an RBI Ombudsman complaint if Brigit does not respond within 5 business days
- File an NCDRC complaint if authorised charges or service deficiency occurred
Contact details for escalating your complaint
If you need to escalate your cancellation issue beyond Brigit support, use these official contact addresses and procedures.
Brigit customer support
Email Brigit directly at [email protected] or through your app's in-app support chat. Provide your account details, cancellation date, and any evidence of unauthorised charges. Expect a response within 5 to 7 business days.
RBI ombudsman for digital payments and fintech
Visit the RBI Ombudsman online portal at https://www.rbi.org.in/scripts/complaints.aspx. File your complaint using their digital form, upload all evidence (screenshots, emails, bank statements), and submit. The RBI will acknowledge receipt and issue a case reference number. Brigit must respond to the RBI within 30 days.
National consumer disputes redressal commission (NCDRC)
Access the NCDRC portal at www.ncdrc.gov.in. Download the complaint form (available in English), complete it with your details, attach all evidence, and submit it online or by post to your state's NCDRC office. The NCDRC will issue a notice to Brigit and set a hearing date within 60 to 90 days. You do not need a lawyer to file at the NCDRC.
Final summary and next steps
Cancelling Brigit in India is a straightforward process when you follow the steps outlined in this guide. Your rights are protected by the Consumer Protection Act, 2019 and RBI fintech guidelines, which guarantee that Brigit must honour your cancellation within 5 business days and cease all charges immediately. Yafee has helped thousands of Indian consumers cancel subscription apps safely, recover unauthorised charges, and understand their legal protections in disputes with fintech companies.
To cancel, access your Brigit app, navigate to Settings, select Subscription Management, and click Cancel My Subscription. Verify your cancellation status after 48 hours, monitor your bank account for unauthorised charges for 30 days, and preserve all confirmation emails and screenshots as legal evidence. If Brigit refuses to cancel or continues charging you, escalate to the RBI Ombudsman or file a complaint with the NCDRC at no cost to yourself.
Your financial security is your responsibility. Yafee recommends you act immediately if you have cancelled Brigit but continue to see charges; delays weaken your refund claim. For further guidance on cancelling other fintech subscriptions in India, contact Yafee at yafee.com, where we provide precision legal guidance and step-by-step cancellation procedures for all subscription services operating in India.