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Frequently asked questions
Cancel Tivimate: Step-by-Step Guide
How to cancel your Tivimate subscription in ireland and claim your refund
Why you might want to cancel Tivimate
Tivimate is an advanced IPTV player application that lets you organise and stream live television, electronic programme guides (EPG) and on-demand content directly on Android devices and set-top boxes. The service operates on a subscription model with a free tier and premium paid options that unlock features like multiple playlist management, enhanced EPG functionality, multi-view capabilities and advanced customisation tools. If you have subscribed to Tivimate and now find yourself wanting to exit your contract, you are not alone. Yafee recognises that cancelling a subscription should be straightforward, not buried behind confusing terms or unresponsive support channels.
Understanding tivimate's subscription structure
Tivimate offers two primary premium licence models: an annual recurring subscription and a one-off lifetime licence. Annual subscriptions renew automatically each year unless you actively cancel before the renewal date. Lifetime licences are purchased once and theoretically provide access indefinitely, though this depends on the service's continued operation and your ability to restore access if you lose your login credentials. Both models carry different cancellation implications, and understanding which one you hold is essential before you proceed.
Common reasons irish users cancel Tivimate
Users typically cancel Tivimate for several practical reasons: unexpected renewal charges appearing on their bank statement, dissatisfaction with stream reliability or content availability, switching to alternative IPTV players, or simply deciding the subscription no longer fits their viewing habits. Some cancel because payment issues created repeated failed transactions, while others want to test competing services. Whatever your reason, Yafee has helped thousands of consumers navigate the cancellation process with clarity and confidence.
Your consumer rights when cancelling Tivimate in ireland
Ireland's Consumer Rights Act 2015 (implementing the EU Consumer Rights Directive 2011/83/EU) protects you when purchasing digital services, including IPTV applications. You need to know exactly what rights you hold and how to leverage them if Tivimate refuses your cancellation or withholds your refund.
The 14-day cooling-off period for digital services
When you purchase a Tivimate premium subscription, the Consumer Rights Act 2015 grants you a statutory 14-day cooling-off period. This means you can cancel and request a full refund within 14 days of purchase without providing a reason, as long as you have not already downloaded or accessed the digital content in full. However, once you have begun using premium features, your right to cancel without loss may be forfeited. The supplier must have clearly informed you of this condition at the point of purchase. Always check your purchase confirmation email to see whether Tivimate warned you about this waiver. If no such warning appeared, you retain your full 14-day cancellation right regardless of use.
Refund rights beyond the cooling-off period
After 14 days have elapsed, your ability to cancel and receive a refund depends on the contract terms and whether Tivimate has breached its obligations. If the service fails to deliver the features promised, delivers a product that is not fit for purpose, or violates the Consumer Rights Act, you retain the right to reject the service and claim a refund. For recurring annual subscriptions, you can cancel at any renewal date without penalty. Tivimate should not charge you for a renewal if you have formally cancelled before the renewal date arrives. Lifetime licences present a different scenario. Once purchased and accessed, they are generally non-refundable unless the service fundamentally fails to work or is discontinued entirely.
Your legal position
Under the Consumer Rights Act 2015, you hold the following enforceable rights: (1) a 14-day cooling-off period for digital purchases if you have not fully downloaded or accessed the content; (2) a right to reject services that are not fit for purpose or do not match the description provided; (3) a right to clear, transparent cancellation information before you purchase; (4) protection against automatic renewal charges unless you have given explicit prior consent. If Tivimate refuses to honour these rights, you can escalate a complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's primary consumer protection authority.
Pricing and subscription plans at a glance
Understanding what you are paying for helps you decide whether cancellation is the right move.
| Plan type | Cost | Duration | Auto-renewal | Cancellation window |
|---|---|---|---|---|
| Free tier | EUR 0 | Unlimited | No | No cancellation needed |
| Annual premium subscription | EUR 9.99 per year | 12 months | Yes, automatic | Before renewal date |
| Lifetime licence | EUR 49.99 one-off | Indefinite (service dependent) | No | Not applicable after 14 days |
| Monthly premium subscription | EUR 2.99 per month | 30 days (rolling) | Yes, automatic | Before next billing cycle |
How to cancel your Tivimate subscription step by step
Cancelling Tivimate requires you to contact the support team directly, as the app does not offer an in-app cancellation portal. Follow these procedural steps to ensure your cancellation is processed correctly.
Step 1: gather your account information
Before you initiate cancellation, prepare the following details:
- Your email address registered with Tivimate
- Your account username or account number (if available)
- Your subscription type (annual, monthly or lifetime)
- The email address or payment method associated with your subscription
- Your current billing cycle end date (check your last invoice or confirmation email)
Gathering this information upfront ensures Tivimate can identify your account quickly and process your request without delays.
Step 2: compose your written cancellation request
Write a clear, formal email requesting cancellation of your Tivimate subscription. Your email must include:
- A clear subject line: "Subscription cancellation request for account [your email]"
- Your full name
- Your registered email address
- Your account username (if you have one)
- The explicit statement: "I request cancellation of my Tivimate subscription effective immediately"
- The date you wish the cancellation to take effect (ideally before the next renewal date)
- A request for written confirmation of cancellation and any refund entitlement
Keep the tone professional and avoid vague language. Do not say "I might want to cancel" or "I am thinking about cancelling". Instead, state your intent decisively: "I hereby request the immediate cancellation of my subscription."
Step 3: send your cancellation request to Tivimate support
Submit your written cancellation request via email to [email protected]. Tivimate's support team monitors this address and will acknowledge receipt of your cancellation request. Save a copy of your email and note the date you sent it. This creates a paper trail that protects you if Tivimate later disputes whether you cancelled.
Consequently, sending your request at least 7 to 10 days before your renewal date ensures Tivimate has sufficient time to process your cancellation before the next automatic charge occurs.
Step 4: await cancellation confirmation
Tivimate should respond to your cancellation request within 5 to 10 business days. Their response must include:
- Confirmation that your subscription has been cancelled
- The date your cancellation takes effect
- Details of any refund, if applicable
- Instructions for regaining access to your account (if you cancel before your paid period ends)
If you do not receive a response within 10 business days, send a follow-up email referencing your original request and marking it urgent. Save this follow-up email as evidence of repeated attempts to cancel.
Step 5: verify the cancellation on your billing statement
Once you receive cancellation confirmation, check your bank statement or payment platform (PayPal, Google Play, Apple ID, or credit card) in the days leading up to your original renewal date. If a charge still appears, contact your bank or payment provider immediately and provide them with Tivimate's cancellation confirmation email as evidence that you requested the service to be stopped.
This step is crucial because, occasionally, automatic renewal systems process charges even after a cancellation request has been submitted. Your payment provider can reverse the charge if you have proof that you cancelled in advance.
Claiming your refund after cancellation
Your eligibility for a refund depends on when you cancel and what subscription type you hold.
Refund eligibility within the 14-day cooling-off period
If you purchased your Tivimate subscription fewer than 14 days ago and have not fully accessed all premium features, you are entitled to a full refund. In your cancellation email, explicitly state: "I am exercising my 14-day cooling-off right under the Consumer Rights Act 2015 and request a full refund of EUR [amount]." Tivimate must process this refund within 14 days of receiving your cancellation request. The refund will be returned to your original payment method.
Refund eligibility after the 14-day period
After 14 days, you can claim a refund only if Tivimate has breached the contract or if the service is not fit for purpose. Common grounds for post-14-day refunds include:
- The service does not work as advertised or fails to deliver promised features
- Streams are consistently unavailable or unreliable due to Tivimate's fault
- Tivimate discontinued the service or removed it from your device without notice
- Unauthorized charges occurred (for example, you cancelled but were still charged)
If any of these circumstances apply, state the specific reason in your cancellation email and request a refund. For recurring subscriptions, you are also entitled to cancel and stop future charges at any renewal point without loss.
Refund processing timelines
In accordance with the Consumer Rights Act 2015, Tivimate must refund you within 14 days of your cancellation request. Refunds are credited to your original payment method. However, your bank may take a further 5 to 10 business days to display the refund in your account. If the money does not appear within 21 days of your cancellation email, contact Tivimate support for a refund reference number, then escalate the matter to your bank.
What happens after you cancel Tivimate
Cancelling your subscription does not happen instantly, and understanding the aftermath prevents confusion and unnecessary worry.
Access after cancellation
Once your cancellation is confirmed and your paid subscription period expires, Tivimate will downgrade your account to the free tier. You will lose access to premium features such as multiple playlist management, advanced EPG functionality and multi-view capabilities. Your login credentials remain valid, but you will only be able to use the basic free features. All your playlists and saved configurations remain stored on your account, so if you decide to resubscribe later, your data will still be there.
Ensuring no further charges
Monitor your bank statement for 30 days after your cancellation to confirm that no further charges appear. If a second charge occurs after cancellation, contact Tivimate support immediately with your cancellation confirmation email as evidence. If Tivimate does not reverse the charge within 5 business days, file a chargeback dispute with your bank or payment provider. Yafee recommends setting a calendar reminder on the date your subscription should have been cancelled, so you can verify your billing statement proactively.
Uninstalling the app
Uninstalling the Tivimate app from your Android device or set-top box is optional and does not affect your subscription status or refund. You can uninstall immediately or retain the app for future reference. Uninstalling simply removes the application files from your device; it does not send a cancellation signal to Tivimate's servers. Your written email cancellation is the only method that will stop your subscription.
Common mistakes to avoid when cancelling Tivimate
Cancelling a subscription is straightforward if you know what pitfalls to avoid, and Yafee is here to keep you on the right path.
Mistake 1: assuming you have cancelled by deleting the app
Deleting the Tivimate app from your device does not cancel your subscription. Your subscription exists on Tivimate's servers, not on your phone or box. Uninstalling the app simply removes the software; it does not send a cancellation instruction to Tivimate. You must email [email protected] with an explicit written request to cancel your subscription.
Mistake 2: cancelling via customer support chat or social media only
If Tivimate offers customer support via live chat, Facebook or Twitter, do not rely on these channels alone for cancellation. These conversations are often informal and difficult to document. Always follow up any verbal or chat-based cancellation with a formal written email to [email protected]. This creates a verifiable record that protects you if Tivimate later claims it never received your cancellation request.
Mistake 3: failing to cancel before the renewal date
Tivimate's annual and monthly subscriptions renew automatically. If you intend to cancel, submit your request at least 7 to 10 days before your renewal date. If you miss the deadline and are charged for a renewal, you can still request a refund by proving you submitted a cancellation request in advance. Nevertheless, avoiding the charge in the first place is far simpler than disputing it after the fact.
Mistake 4: not keeping evidence of your cancellation request
Always save a copy of your cancellation email and Tivimate's response. If a dispute arises-for example, Tivimate claims you never cancelled, or your bank reverses the refund-you need proof that you made the request. Screenshots of your sent email, the confirmation receipt from Tivimate, and your bank statement together form an unassailable record of your cancellation.
Mistake 5: assuming a lifetime licence is refundable
Once you have purchased and accessed a Tivimate lifetime licence, it is generally non-refundable under the terms of most digital goods sales. The 14-day cooling-off period does apply to lifetime licences if you have not accessed them yet; however, once you begin using the licence, your refund entitlement expires. Check your purchase email carefully before committing to a lifetime licence if you are uncertain whether you will use it long-term.
Pricing comparison and subscription planning table
Use this table to decide which Tivimate plan suits your needs and calculate the true annual cost of your subscription.
| Plan | Monthly cost | Annual cost (committed) | Best for | Cancellation flexibility |
|---|---|---|---|---|
| Free tier | EUR 0 | EUR 0 | Testing before upgrade | Always free to use |
| Monthly premium | EUR 2.99 | EUR 35.88 (if renewed monthly) | Short-term users and testers | Cancel before each monthly renewal |
| Annual premium subscription | EUR 0.83 (annualised) | EUR 9.99 | Committed long-term users seeking savings | Cancel before annual renewal |
| Lifetime licence | One-time EUR 49.99 only | EUR 49.99 (amortised over 5+ years) | Users confident in Tivimate's long-term viability | Non-refundable after 14 days and first access |
Should you cancel Tivimate, or should you keep your subscription
Before you commit to cancellation, consider whether your concerns are permanent or temporary.
Reasons to keep your Tivimate subscription
If you enjoy the IPTV functionality and use Tivimate regularly, the annual cost of EUR 9.99 is modest. Yafee advises evaluating whether your cancellation motivation is driven by a technical issue (which may be fixable) rather than a fundamental dislike of the service. For example, if you are cancelling because playlists are not loading, contact support first; the problem might be a temporary server issue rather than a reason to quit entirely. Similarly, if you are switching to a different IPTV player, ensure that alternative has the specific features you need before you abandon Tivimate.
Reasons to cancel your Tivimate subscription
Cancel if you have definitively switched to a competitor service, if Tivimate no longer meets your viewing needs, if unexpected charges have eroded your trust in the company, or if you are cutting entertainment costs. Furthermore, if you purchased a lifetime licence and have not used Tivimate more than a handful of times within the 14-day cooling-off window, cancellation and refund is justified.
Escalation and further complaints
If Tivimate refuses to cancel your subscription or denies a refund that you believe you are entitled to, Yafee recommends a formal escalation.
Step 1: request escalation within Tivimate
Send a second email to [email protected] marked "Escalation requested". Explain that you are unsatisfied with the previous response and ask to speak with a manager or the complaints department. Allow 10 business days for a response.
Step 2: file a complaint with the competition and consumer protection commission (CCPC)
If Tivimate does not resolve your complaint within 14 days, contact the Competition and Consumer Protection Commission, Ireland's statutory consumer protection authority. You can file a complaint online at www.ccpc.ie or by post to: Competition and Consumer Protection Commission Bloom House Independence Road Dublin 1 Ireland Provide the CCPC with copies of all correspondence with Tivimate, your cancellation email, their response (or lack thereof), and proof of the charge on your bank statement. The CCPC has the authority to investigate Tivimate's practices and compel a refund if it finds that the company has breached consumer law.
Step 3: initiate a chargeback with your payment provider
If you believe Tivimate has charged you fraudulently or after you cancelled, contact your bank, credit card company, or payment platform (PayPal, Google Play, Apple ID) and request a chargeback or reversal. Provide them with your cancellation email as evidence that you requested the service to stop. Your payment provider can reverse the transaction within 180 days of the charge, though 120 days is a safer window. Once a chargeback is initiated, Tivimate will have an opportunity to dispute it, so ensure your documentation is clear.
Key takeaways and cancellation checklist
Summarise your cancellation action plan using this quick reference checklist.
| Action | Deadline | Status |
|---|---|---|
| Gather account information and subscription details | Before writing email | [ ] Done |
| Compose formal cancellation email to [email protected] | Before renewal date | [ ] Done |
| Submit cancellation request and save a copy | 7-10 days before renewal | [ ] Done |
| Await Tivimate's confirmation response | Within 10 business days | [ ] Received |
| Check bank statement on renewal date to verify no charge | On renewal date | [ ] Verified |
| Monitor for 30 days to ensure no further charges appear | 30 days post-cancellation | [ ] Confirmed |
Contact address and direct cancellation information
Submit all cancellation requests to the official Tivimate support address below. This is the only channel that creates a verifiable record of your cancellation.
Email: [email protected]
Subject line: "Subscription cancellation request for account [your email address]"
Required information in your email:
- Full name
- Registered email address
- Account username (if available)
- Current subscription type (annual, monthly or lifetime)
- Explicit statement requesting immediate cancellation
- Requested cancellation effective date
- Request for written confirmation and refund details
Send your cancellation email at least 7 to 10 days before your renewal date to ensure Tivimate has sufficient time to process your request before the next automatic charge occurs. In accordance with the Consumer Rights Act 2015, Tivimate must acknowledge your request and process any refund within 14 days of receiving your cancellation email.
If you are unsure whether you are within the 14-day cooling-off period or whether you qualify for a refund, Yafee recommends stating both your cancellation intent and your refund request in the same email. Let Tivimate determine your eligibility; they must provide a clear explanation if they deny your refund claim. Nevertheless, if Tivimate refuses without proper legal justification, the Competition and Consumer Protection Commission stands ready to investigate on your behalf.
Yafee has helped thousands of consumers cancel their IPTV and streaming subscriptions with confidence and clarity. Whether you are exiting Tivimate due to cost, service quality, or a simple change in viewing habits, you now hold the legal framework, procedural steps and escalation routes you need to cancel successfully and recover any refund you are entitled to. Start your cancellation today by emailing [email protected] with a clear, formal request. Document everything, monitor your bank statement, and know that if Tivimate disputes your claim, consumer law in Ireland stands firmly on your side.