How to cancel your Rentumo subscription and reclaim your money in ireland

What Rentumo is and why you might want to cancel

Rentumo is a property search platform that aggregates rental listings from multiple sources to help you find homes faster in Ireland's competitive rental market. The service offers a premium subscription tier with features including automated search alerts, instant listing matches, and priority access to new rental information. You begin with a discounted four-day trial at €4, after which your subscription automatically renews at €39.99 per month unless you cancel before the renewal date. Many Irish subscribers sign up urgently during their property hunt, then realise within days that they no longer need the service-yet the auto-renewal process catches them by surprise, triggering unwanted charges on their card.

Why cancellation matters in ireland's rental landscape

Ireland's rental market moves quickly, particularly in Dublin and other major urban centres. You may sign up for Rentumo to gain a competitive edge during your search, then secure accommodation within days. Once you have found a home, paying €39.99 monthly for search alerts you no longer use feels unnecessary. The urgency of your initial sign-up often means you overlook the cancellation deadline. Yafee's research shows that many Irish renters face this exact scenario: high expectations at sign-up, followed by frustration when the auto-renewal catches them off guard.

When you should consider cancelling immediately

You should cancel Rentumo if you have already found accommodation, no longer plan to move house within the trial period, or prefer to search for properties independently. If you signed up more than four days ago and have now paid the full monthly charge, you still retain cancellation rights under Irish consumer law-Yafee can guide you through your options. Early cancellation during the trial period typically results in a full refund if you act before day four expires.

Subscription pricing and billing structure

Understanding Rentumo's cost model and renewal timeline is essential before you cancel, as your legal rights depend partly on which billing stage you are at.

Your consumer rights when cancelling Rentumo in ireland

Ireland's Consumer Rights Act 2022 (which implements the EU Consumer Rights Directive) grants you specific legal protections when you cancel digital subscriptions. Understanding these rights strengthens your position if Rentumo resists your cancellation or denies a refund.

The 14-day cooling-off period under irish law

Under the Consumer Rights Act 2022, you have a fourteen-day cooling-off period from the moment you confirm your purchase of Rentumo. This means you can cancel your subscription within 14 days of signing up with no questions asked and receive a full refund of any charges already taken. This right applies regardless of whether you used the service during the trial period. Rentumo must process your refund within 14 days of your cancellation request. If the company charges you after you submit a valid cancellation request within the 14-day window, you have grounds to dispute the charge with your bank or payment provider. Furthermore, if Rentumo fails to provide clear cancellation instructions at the point of purchase, that failure itself is a breach of consumer law, and you can escalate the matter to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer watchdog.

Your legal position

You hold a strong legal position under Irish consumer law. The Consumer Rights Act 2022 requires Rentumo to provide transparent cancellation information before you pay. If you cancel within 14 days, you are entitled to a full refund regardless of service use. If Rentumo refuses this refund, you can lodge a complaint with the CCPC, which has enforcement powers to compel the company to comply. Yafee recommends keeping all confirmation emails, payment screenshots, and cancellation requests as evidence should you need to escalate.

What happens if Rentumo refuses to honour your cancellation

If Rentumo ignores your cancellation request or refuses a refund you are legally entitled to, you have several escalation routes. First, contact Rentumo directly in writing and reference the Consumer Rights Act 2022 by name. If the company does not respond within 10 working days, lodge a formal complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie. The CCPC can investigate the breach and compel Rentumo to refund your money. Alternatively, you can request a chargeback from your bank if you paid by debit or credit card. Your bank is obliged to review chargeback requests where the merchant has breached consumer law.

How to cancel your Rentumo subscription step by step

Rentumo requires written cancellation by postal mail to a Danish address. Follow these steps to ensure your cancellation is recorded and legally binding.

Step 1: gather your account information

Before you write to Rentumo, collect the following details from your account or confirmation emails:

• Your full name and residential address in Ireland
• Your email address used for the Rentumo account
• Your subscription confirmation or order number
• Your trial start date and any renewal dates you have been charged
• The payment method you used (debit card, credit card, or other)

Having this information to hand ensures your cancellation letter is processed quickly and reduces the risk of Rentumo claiming it cannot locate your account.

Step 2: draft your written cancellation letter

Write a formal letter to Rentumo on your own stationery. Include the following elements in your message:

• A clear statement: "I wish to cancel my Rentumo subscription effective immediately"
• Your full name, address, and the email address registered with Rentumo
• Your subscription confirmation or order number (if you have it)
• The date you signed up for the trial
• A request for written confirmation of cancellation and any refund within 14 days
• A reference to the Consumer Rights Act 2022 if you are within the 14-day cooling-off period
• Your signature and the date you are sending the letter

Keep this letter brief and factual. Do not include emotional language or complaints; focus on the facts of your subscription and your request to cancel.

Step 3: send your cancellation letter by registered post

Post your letter to Rentumo Ltd at the following address:

Rentumo Ltd
Store Kongensgade 17A, 1
1264 Copenhagen
Denmark

Use An Post Registered Mail or equivalent tracked postal service. This service costs approximately €10-15 and provides proof of posting and delivery. Record the tracking number and keep your receipt. Sending by registered post creates a legal paper trail that protects you if Rentumo later claims it never received your cancellation request.

Step 4: email your cancellation as a backup

Simultaneously, send an email to Rentumo's customer service address with the same cancellation information:

Email: [email protected]

Write in the subject line: "Cancellation Request - [Your Full Name] - [Your Email Address]". Send the email from the same email address you used to register for Rentumo. Email provides a secondary proof of your cancellation request and ensures the company has received notice, even if the postal letter is delayed.

Step 5: monitor your account and bank statement

After sending your cancellation letter and email, monitor your Rentumo account and your bank statement for the next 14 days. Log into your account if possible and check whether your subscription status has changed to "Cancelled" or "Inactive". Check your bank statement to ensure no further charges are made after your cancellation request date. If Rentumo charges you after you have submitted a cancellation request within the 14-day cooling-off period, that charge is unlawful under the Consumer Rights Act 2022.

Step 6: request written confirmation of cancellation

Within 10 working days of sending your letter, contact Rentumo again if you have not received a cancellation confirmation. Send a follow-up email to [email protected] requesting written confirmation that your subscription has been cancelled and detailing any refund process. Yafee advises keeping copies of all emails, postal receipts, and confirmations for at least 12 months in case a dispute arises later.

Refunds and what to expect after you cancel

Your right to a refund depends on how long you have held the subscription and the grounds for your cancellation.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of signing up, you are entitled to a full refund under the Consumer Rights Act 2022. This includes the €4 trial charge and any €39.99 monthly charges if you are past day four. Rentumo must refund the full amount within 14 days of receiving your cancellation request. The refund will be credited back to the payment method you used-usually your debit or credit card. Contact your bank if the refund does not appear within 14 days; your bank can trace the refund and contact Rentumo on your behalf.

Refunds after the 14-day cooling-off period

If you cancel after 14 days have passed, you do not automatically qualify for a refund under consumer law. Consequently, you must make a case for why a refund is warranted. Valid reasons include: Rentumo failing to provide clear cancellation instructions at sign-up, charges made after you submitted a valid cancellation request, or technical failures preventing you from accessing the service. Gather evidence for your claim-screenshots of the sign-up page, emails from Rentumo, payment confirmations, and your cancellation request-then escalate your dispute to the Competition and Consumer Protection Commission (CCPC) if Rentumo refuses.

What to do if your refund does not arrive

If Rentumo does not refund you within 14 days, take these steps:

• Send a formal letter to Rentumo citing the Consumer Rights Act 2022 and giving them a final 7-day deadline to refund
• Contact your bank and request a chargeback if you paid by card; your bank will reverse the charge while it investigates
• File a complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie
• If the amount is under €5,000, consider Small Claims Court in Ireland

Yafee has helped thousands of consumers recover refunds from subscription services by combining bank chargebacks with CCPC complaints. Do not accept a refusal without escalation.

Common mistakes that delay or prevent cancellation

You can protect yourself by avoiding these common pitfalls that other Irish renters have encountered.

Mistake 1: cancelling only through the website or app

Rentumo does not offer online account cancellation. Many customers attempt to cancel by logging into their account or sending a message through the app, then assume they have successfully cancelled when no immediate response arrives. This is not a valid cancellation under consumer law. You must send written notice by post or email to the address Rentumo provides. Save yourself weeks of frustration by sending your cancellation letter immediately.

Mistake 2: missing the 4-day trial deadline

The trial period is only four days long. Once day four passes, you are automatically charged €39.99. If you sign up on a Friday and forget to cancel by Tuesday, you will be charged the full monthly rate. Set a phone reminder for day three of your trial so you have time to act.

Mistake 3: not keeping proof of your cancellation request

If you send a cancellation letter by regular post without tracking, Rentumo can claim it never arrived. Always use registered post and keep your receipt. Always send an email copy as well. These create a legal paper trail that protects you if Rentumo later denies receiving your request.

Mistake 4: assuming an email reply means your cancellation is complete

A customer service representative may reply to your email confirming they have received your cancellation request, but this is not the same as confirming your subscription has been cancelled. Request explicit written confirmation that your subscription status has changed to "Cancelled" and ask for the effective cancellation date in writing.

Mistake 5: not checking your statement for charges after cancellation

Monitor your bank statement for 30 days after you cancel. If Rentumo charges you again, you have the right to dispute it as an unauthorised transaction. Report any post-cancellation charges to your bank immediately and mention the Consumer Rights Act 2022.

What happens after your cancellation is processed

Once Rentumo confirms your cancellation, your subscription ends and you retain immediate peace of mind-no more unexpected charges on your card.

Account access and data after cancellation

After your subscription is cancelled, you will lose access to premium features such as automated search alerts and priority listing access. Your account data may remain in Rentumo's system for a limited period (typically 30 days) to allow for dispute resolution. After that period, Rentumo may delete your personal information. If you wish to download or delete your account data sooner, contact [email protected] in writing and request data deletion under the General Data Protection Regulation (GDPR).

Verification that charges have stopped

Check your bank statement monthly for the next three months to confirm that no further Rentumo charges appear. Most banks send transaction notifications automatically, but you can also log into your online banking portal to review. If a charge appears after your cancellation date, contact your bank's fraud team immediately and provide them with your cancellation letter and confirmation of cancellation from Rentumo.

If you change your mind and want to resubscribe

You can resubscribe to Rentumo at any time by visiting the website and signing up again. You will start with a new four-day trial at €4. Yafee recommends setting a calendar reminder for day three of any future trial so you do not miss another cancellation deadline.

Comparison: cancelling Rentumo versus similar property search services

Rentumo is one of several rental property platforms operating in Ireland. Understanding how Rentumo's cancellation process compares to competitors helps you make informed choices about which service to use in future.

Rentumo's cancellation process is notably more cumbersome than most competitors because it requires postal mail to a foreign address. If you value simple, online cancellation, consider alternatives. Nevertheless, if you decide to use Rentumo, Yafee's step-by-step guidance ensures you cancel correctly and protect your refund rights.

Summary checklist: cancelling Rentumo safely and legally

Use this checklist to ensure you have completed every step of the cancellation process and left no room for disputes.

Contact information for Rentumo and consumer support

Use these addresses and contact details to send your cancellation request and for further support.

Rentumo's official postal address for cancellations

Rentumo Ltd
Store Kongensgade 17A, 1
1264 Copenhagen
Denmark

Rentumo's customer service email

Email: [email protected]

Competition and consumer protection commission (Ireland)

If Rentumo refuses your cancellation or refund, lodge a complaint with Ireland's official consumer watchdog:

Competition and Consumer Protection Commission (CCPC)
Telephone: 0818 666 540
Website: ccpc.ie
Address: Bloom House, Railway Road, Dublin 7, D07 AT79

Your bank's chargeback team

If you paid by debit or credit card, contact your bank's disputes or chargeback team if Rentumo refuses a refund. Provide them with your cancellation letter and any correspondence from Rentumo. Your bank can reverse unauthorised charges made after you cancelled.

Rentumo's postal cancellation process is inconvenient by design, but it does not diminish your consumer rights. Yafee has guided Irish consumers through thousands of subscription cancellations, and the process works-provided you follow every step and keep all evidence. Send your cancellation letter today, monitor your statement, and escalate to the CCPC if Rentumo resists. Your money is protected by law.